Avoid this location at all costs. I would give them 0 stars if I could. Calculated disrespect,…read moredishonesty, and managerial bullying, just to upgrade a device that was eligible for an upgrade.
This location operates with deliberate obstruction rather than customer service. From the outset, I was met with stalling tactics, circular explanations, and intentional hand-offs between associates -- not to resolve anything, but to wear me down until someone else could take over.
Despite my repeated efforts to move things forward efficiently, my time was completely disregarded. Straight answers were avoided, accountability was passed around, and nothing was resolved.
The situation crossed a serious line when one associate began audio recording the interaction without my consent. This was never disclosed, never explained, and never justified. That alone is deeply inappropriate and raises serious concerns about how this location treats customers and handles interactions.
Management then made it worse. A manager named Yousef (who wasn't even in the store at the time of this return visit) asked to be put on speakerphone by his associate, only to publicly berated me, accusing me of being "disrespectful," while refusing to acknowledge the conduct of his own staff. He further misrepresented how much time he supposedly spent reviewing policies with me, which simply did not happen. Rather than de-escalate or act professionally, he chose to intimidate, gaslight, and rewrite the interaction.
This was not a misunderstanding -- it was a pattern: Intentional stalling, shuffling between associates, refusal to provide clear, honest answers, recording a customer without consent, publicly inappropriate and hostile behavior by management, false claims about what occurred.
I remained patient and respectful throughout. That courtesy was not returned.
If you value transparency, professionalism, or basic respect for your time, avoid this location. The issue is not a single employee -- it is a management culture that enables dishonesty, hostility, and ethically questionable behavior.
