Been here a few times and the kids have a blast every single time. That said, I do have to be…read morehonest about some things. The place is pretty dirty overall and the foam pits honestly smell like vomit. It also gets extremely overcrowded and safety definitely feels secondary here. There's no real checkin or check out process, no security, and it would be very easy for a kid to wander off if you're not paying close attention. Definitely keep your eyes on your kids at all times. Despite all that, it's still a pretty fun place for kids and mine always enjoy themselves. One thing I really wish they had is a dedicated area for smaller kids between ages 0-2. Right now you basically have to keep them in a stroller or carry them the whole time because there's nowhere safe or appropriate to put them down. Overall, fun for the kids but parents should come prepared for a chaotic and not so clean environment.

We hosted our 6-year-old daughter's birthday party on a Saturday evening. The park was busy, which…read morewas expected. Check-in went smoothly, the party room was appropriate, and cleanliness was acceptable. The first hour went well. We did experience some logistical issues. The drink tickets included in our package were not initially provided, and we had to request them three separate times before they were distributed. While beverage controls are understandable, repeatedly following up for items already included in a party package that represents a substantial financial commitment felt unnecessary. The more significant issue involved a piñata. During the week prior, we confirmed with two staff members that it would be allowed as long as we cleaned up afterward. We even completed a walkthrough of the space to ensure it was appropriate. Based on that guidance, we proceeded. If bringing a piñata ultimately violated policy, that is completely fine, we would have respected that immediately. The issue was not the rule. The issue was how it was handled. When the general manager (I believe her name Jeanine, can remember) entered the room, the approach was confrontational and escalated quickly. What should have been a calm clarification became unnecessarily tense in front of our guests. Clear internal alignment and professional communication would have prevented this. Policies can be firm, enforcement should still be measured and customer-focused. For an event involving 29 guests and a substantial financial commitment, more consistent communication and stronger customer-facing management training would be expected. The children still had fun, but several guests commented on the management interaction. We hope corporate reviews communication practices and oversight at this location. TL;DR: Party logistics were mostly fine, but inconsistent policy communication and a confrontational management response turned a simple issue into an unnecessary escalation. For a substantial financial commitment, better communication and management training are needed.

I would highly recommend the Snapology workshops. Once my little son started working on the…read moreprojects, I literally could not get him to stop. He absolutely loved it. This is great because he was also learning important Science concepts without realizing it. In addition, it will help children develop their critical thinking and imagination and advance from basic concepts to more complex ones as they progress through the workshops. My only regret is that they didn't have programs like this when I was growing up!

I visited Snapology today for the first time with my son. He really had a great time playing with…read morethe legos and other activities they had. It was a very fun place to visit and enjoy some nice indoor family playtime!

I wish I could give a non-rated review because my issue isn't one that I really expect Austin's to…read morefix. So, the 3 stars is for the activities experience and not the allergen food experience. If I did rate the food experience, it would have been negative stars, but because I don't expect Austin's to fix it, I am not factoring that into the rating I am giving them. But, I want to write the review to let other gluten free patrons know not to expect any precautions to be taken when preparing the GF pizza. My daughter is 17 and asked for the GF pizza and asked if the cook could change their gloves. The lady said no and she also told my daughter it didn't matter anyway because they would not use foil under the pizza or a clean slicer. So the pizza may as well have been a regular one with that much cross-contamination. The other reviews I saw on yelp about the GF experience made us hopeful that Austin's actually tried. But, that's not the case at all. I have always told my daughter that celiac disease is her cross to bear and not to expect others to cater to her needs. It's always very refreshing to find restaurants that are 100% GF or that take precautions because we know how special that is, but for those that don't, we can't fault them for it because it's not anyone's duty to care for her but us. So, those are places we just don't go to. So, activities are 3 stars, they are average. And food, I did not rate. Those with celiac, eat before you go is my advice. They have huge signs outside that outside food and drink are not allowed. I don't know if they would allow anything to be taken in for those with allergies. It wasn't worth it for us to ask. My daughter went with a group and it was completely paid for, but we would never go back if we had to pay for it.

I truly don't understand why this place doesn't have a solid 5 star rating. We have been 3x…read morerecently (both on slooow days and when it's so busy the entire city seems to be there) and their device is always 100% on point. Their packages are a great deal, you can eat and drink all day (great for the kids to pop in and get a drink or snack when needed and go back out. The salad bar alone is enough reason for me to go back to eat there. Everything was fresh and crisp on the salad bar. The pizzas and other food were replenish non-stop and it was always hot and fresh. They always had cups, ice, and drinks available. I am serious. I'm picky and I can't think of something to complain about here. The rides are always a hit with the kids. Mine will spend 8 or 9 hours there - happily. My husband joked that it should be a place for summer camps. 4 of our group didn't want the buffet and got burgers and taquitos from the restaurant. my husband is quite the food snob and said that the burger was awesome and gave me a bite. I agreed. The bacon was like a thick cut slab of pork belly. If I didn't enjoy the salad bar so much I would definitely get the burger, but I can have the best of both worlds and eat some of his next time. Their inside arcade has so many options and the games all work. I'm just so grateful that this place exists. Austin's management - you're doing an incredible job. We are fans!

I love it , and my baby loves it..classes are great and miss Maddie's is an amazing teacherread more

The cancellation policy is very misleading. When signing up for the program, they tell you there is…read morea 30 day notice needed for cancelling. My billing cycle is the 1st of every month. I let Maddie know we would be cancelling our membership on July 1st, making the 30 days expire on July 31st. Maddie stated that we would be charged August 1st because they require an additional bill cycle when receiving notice. It does not say that anywhere when you sign up, nor do they tell you that. When I asked for a manager or the owner or whoever could help me with this issue, Maddie stated in a text message that she was the program director and nobody else could make the decision. All this to say, be careful about signing up for this program as their business practices are terrible.

I was pleasantly surprised by this Chuck E. Cheese location. Compared to the other one I've been to…read morein Austin, this location is pretty updated and clean. My daughters enjoyed the games and rides; I like that they have activities for all age groups available. We went at opening time on a Saturday morning and didn't encounter too many crowds. Food is overpriced and pretty average tasting. Be prepared for a long wait once you order, especially if there are birthday parties taking place at the same time. The trampoline is a cool addition but frustrating that it requires a hefty extra fee of $12 per child. Overall positive experience. We will be back!

I wanted to update my review of this Chuckee Cheese location in Round Rock, Texas since so long as…read morepassed from my previous review. The good : - indoor a/c to keep cool during our Texas heat - all games were in working order - clean - indoor trampoline area - Plenty of indoor tables - games cost only 1 point each The eh: - prices high : it costs $15 each kid to jump in the trampoline area. Each kid is given a pair of socks. - food is not the best quality - game play : the lowest amount you can get a game card for is $20 My suggestion is to eat before you take your kiddos and/or to bring your own snacks.

A cute little neighborhood park in Georgetown. A decent sized playground, monkey bars, swings, and…read morea trail connection lets it be a great third space for the neighbors nearby but not a heavy hitter like other parks in Round Rock. Cute little guy! RIYL: The neighborhood classic

sand volleyball, grilling pavilion, playground and nice walkway. This is a great park!read more

For $5.99 on Mondays and Tuesdays it is hard to complain too much, but price set aside, it's not…read morehigh quality food. As long as you go in with low expectations, the restaurant is fairly clean and the pizzas are whipped up fresh and quickly to order. The salad bar is a little rough but at least nice to have veggies along with the pizza. Not in a great area but the staff is nice enough.

This place should be shut down by the health inspector. How it is still open is a mystery to me…read more Mold everywhere. Trash everywhere. Putrid smells. Water leaking through the roof. Place is falling apart. Overpriced. Barely any of the lowest quality food i have ever seen in my life. Staff is all children. Wish i could get a refund. What a rip off. Should be shut down asap. So bad. Dont ever come here. You have been warned.

First and foremost: park is 4-5 star. Chloe get 5 stars and more, she's awesome…read more 1 star: cleanliness. First ones in on Sunday morning and everyone was immediately sticking to the floors. The floors hadn't been mopped. Old food and sticky drink spills on the trash cans near birthday areas at opening. Fronts of trash cans were filthy, didn't want to push them open to throw stuff away. 0 star: operations manager. Staff told me on phone I could bring only cash to pay for balance of a birthday party. Ops manager insisted on interrupting me when I wasn't speaking to him at the counter when i questioned being demanded of a credit card. He was being short and dismissive. After cutting me off more than once I told him I wasn't done speaking and he says "don't threaten me". That little line has one purpose: shift blame and responsibility away from your staff and onto me, the payng customer. All this is taking place in front of my grandson, the birthday boy. That ops manager can hide behind his retail "get out of jail free" line. He can insult me in front of my grandson because i don't want to ruin that 8 year old boy's birthday party. So what can i do? I'll be sure to share this story on every online review platform I can find, as often as they'll allow it, and keep the story fresh out there. That's what I can do now that the party is over. You can take that to the bank.

The go karts were the only reason this place was worth visiting. Everything else was pretty…read moredisappointing. Go only when it's not busy because the staff really lacks a sense of urgency and service slows down badly during peak times.