Efficient professional and blissfully competent. Everything about this experience was excellent. Matter of fact I'm getting ready to take another rug to them! read more

My rug reeked of dog urine and I could not get it to smell better no matter what I tried. Simply Rug Cleaning got it to smell and look like it was brand new. They were also affordable and easy to use, they picked up my rug and delivered it back to me upon completion. Everyone I encountered was extremely professional and knowledgeable. read more

Excellent work, polite employees, decent price I definitely would use them again. They got a stain out that the last company said was "impossible" to remove. The rug looks brand new with vivid colors. read more

I was misled , not communicated with and charged more than originally quoted without any notification. "He doesn't work anymore" is not an excuse to explain inferior service. Very disappointed in the end result as well. Even more disappointed in the unexpected charges. read more

I have a sheepskin rug that my cat had an accident on and there was no way I was willing to even try to clean it! Simply Clean cleaned the rug and even gave me a discount on the quoted price. I know that there was a lot of work involved but they took great care of my rug and there were no lingering odors or stains. It looks as good as when I purchased it. read more

Simply Rug Cleaning - My quality control inspection team approved the cleaning - Carpet Cleaning Near Me - Garland, Texas

So apparently when you become an adult, there's the decision to bring along an old rug with you to your new home or just toss it cuz you didn't realize how huge and gross it was after 3+ years of letting your beloved 4-legged children romp all over it. Since I'm a stingy (cheap) asian, enter Simply Rug. We were moving out of our previous house into a temporary apartment, so I wanted to bring my rug to someone because I wanted to get it out of the way when we moved. I wanted to buy some time while we figured out the storage unit situation. I called Simply Rug after reading the yelp reviews and was given a quote quickly over the phone. I saw they had a yelp deal available, but they offered the "Lug Your Rug" deal which was even better than the yelp deal. Yay! Essentially, they can go get your rug, or you can drop it off your self and save a %. On their website, there was an old price chart which was a bit confusing to me for some reason. Their Add-On services list did not say "per item" at the time, so I happily assumed paying $1/SF extra gave you access to the entire list. After seeing my sheer disappointment, Spencer threw in the storage wrap for free ($30 value), which I greatly appreciated. I think he saw my sinking soul as my brain tried to comprehend why I was dishing out a few hundred dollars to clean an old rug. Alas, I did the math and a new rug would cost a few hundred more (6' x 9' high pile). I ended up adding the Pet Odor Removal, as well, since I have had 4 dogs on the rug at some point of its life. Fast forward a few weeks, and I hadn't heard from them about the rug being ready. I gave them a call and they apologized for not calling (or they must've called the wrong number?). No problem, I was out of town anyways. I went to pick up the rug, which he rolled up in front of me into the bag so I could see its immaculate state. Now, if you don't think you need to clean your high pile rug, YOU'RE LYING TO YOURSELF. I could tell a HUGE difference in just having it in my car. I wasn't sneezing, coughing, or having itchy eyes like I did when I dropped it off. They also let me pick it up after hours due to my crazy schedule, since someone was there preparing for their corporate evening cleaning jobs anyway. That was greatly appreciated! Unfortunately, a week after I placed the fresh rug in our NEW house, my husky decided to mark his territory and pee all over it. I'll be back...................................... read more

Simply Rug Cleaning - Wrapped for storage - Carpet Cleaning Near Me - Garland, Texas

Great service! Rug looks brand new. It's soft and stain free. They were very responsive and timely on my request. They were actually done before the original date. They saved my rug and I will definitely be using them in the future! read more

We have used Simply Rug Cleaning exclusively since moving to our current home 8 years ago. Every service we have needed as been expertly done with wonderful results. Now, we have larger projects to address, i.e., wood floor cleaning and revitalization; candle soot removal from carpets. Spencer came to our home and showed us with actual product and thoroughly explained to us what Simply Rug Cleaning could do to correct our issues. We are NEVER disappointed with the service we receive from Simply Rug Cleaning. read more

Simply was going to charge me to re-lay an 8x11 solid wool rug in my dining room! Rug needed a deep clean and a few pet smell/stains neutered. When rug was picked up, it was unfurled in rear patio because we were moving back into the house and, in having probably 10 area rugs cleaned in the past in 3 different cities, re-positioning it in its room has never been an issue---even into rooms where the rug sat under a heavy credenza, sofa or King iron bed and 2 solid wood nightstands. when Simply FINALLY called to say my rug was ready for delivery, i reminded the guy what i had told him when he hauled it away--- it would take 2 men to position it and a serious quad tear would prevent me from helping. Salesman held firm that only he would be present, and i had several phone conversations with the owner who was equally adamant. Repeat: i have had at least 10 area rugs cleaned in the past and never ever was re-positioning rug under furniture, however numerous or heavy, ever came up. btw, i moved 10 chairs out of the DR so that only the table remained. Making no headway whatsoever, i arranged to have the rug delivered on a day when my yardmen were here, who helped. The cleaning work appears satisfactory but a small tear that i was told had been fixed for free remained intact. Simply told me several times that carpet cleaners now charge to move furniture---a statement debunked by EVERY friend i asked. What a hassle for a $500 job read more

Update 2018: We used Simply Rug almost two years later and had another excellent experience. Wonderful customer service and went the extra mile to ensure we were satisfied with our sofa cleaning service. I still highly recommend this company for your upholstery needs. They are exceptional! Previous Review 2016: we couldn't be happier with this experience. My large sectional sofa needed a deep cleaning. We have Four dogs and regularly foster death-row dogs so our sofa has had a lot of love. From the customer service, to the quality of work - all was top notch. We are really enjoying our newly-cleaned sofa and so are the pups! The process was fast and easy. I will definitely use them again! Highly recommend! read more

Great service,came to my house and got the rugs and the price is reasonable. Will use again!

They did a great job on my area rug and they pick up and deliver. Perfect combination to success.

I've never owned area rugs in the past so I didn't know the first thing about rug cleaning when I set out to find someone to breathe new life into an inexpensive rug. I purchased a high-pile rug from IKEA that spent almost a year in West Texas, and well, if you've ever spent time in West Texas, you can imagine how dirty it was when I brought it home! No amount of vacuuming prevents the inevitable dirt build-up out there, and even when I bought the rug from IKEA, it felt dingy and grimy from the production process. The great Yelp reviews and pricing led me to choose Simply Rug Cleaning to get the job done. Spencer answered all my questions up front via e-mail quickly, professionally, and courteously. Excellent communication all the way around. When I picked up my rug, I instantly noticed how fluffy, plush, and clean it felt! Very impressed. Even more impressive is when I got home and found a possible issue with the rug. I immediately e-mailed Spencer and he promptly responded and let me know he would be willing to make things 110% right at his own expense. In the end, that ended up being unnecessary, but to have a business stand behind their work fully and offer to courteously and expeditiously make sure the customer is completely satisfied? That wins my long-term business every time. Highly recommend! read more

My husband and I had our town home carpets steam cleaned by these guys. Ryan did an amazing job!!!! He was professional and let me know how he was going to sanitize our carpet and went over the cost with me again (we had discussed over the phone prior to today) before getting started. We needed our carpets cleaned due to the fact that we recently had a puppy in our home that had parvo and now have a 8 week old puppy of our own that still has a few months until he is fully vaccinated. We are in the process of sanitizing our entire home to protect our puppy but the carpets are something we needed done professionally. We have heard that the only thing that 100% kills parvo is bleach, but the next best thing is very high temp steam. Ruggs by Suggs has the highest temperature steam we could find out of all of the places we called. The fact that Spencer was very knowledgeable and genuine over the phone was icing on the cake. I definitely recommend these guys! Since we were first time customers, the job cost less than what Stanley Steamer was offering. Even without the 'first time customer' discount we will definitely call them next time we need our carpets cleaned! read more

Where to start? My husband spilled a venti coffee on our cream colored area rug a few weeks ago and we were left with the decision to toss it or attempt to clean it. For reference, it is a jute blend rug which are all the rage now at Crate & Barrel and West Elm. After a quick Yelp search I came across Simply Rug Cleaning. Great reviews, good pricing, and location near us. I called for a quote and Spencer was great! He gave me some info and was really upfront about the possibility that it may not even be a good option to have my rug cleaned (details about tannins, temperature of coffee, rug material & blends, etc.). I learned a lot and it honestly influenced our next rug purchase (WOOL!). I got a fair quote and was offered the option to have it cleaned -- if the stain came out I could pay and pick it up. If the stain didn't come out, I didn't have to pay and they would keep the rug to use for training. This was a great option for us because our rug wasn't very expensive so it wouldn't break the bank to replace it. I'm not sure if this would be offered to all customers, as our rug was fairly small (5x8). Fast forward to picking the rug up last week. It looks great...the stain came out and the dirt from regular wear & tear also came out. The guys that work here are so friendly, informative, & professional. I would wholeheartedly recommend them based on quality of work and pricing. read more

It was in my lease that I get the carpets professionally cleaned before moving out. I found Simply Rug Cleaning on Yelp and was impressed with their high rating, so I reached out to see about availability and pricing. I received excellent customer service from Spencer, who gave me a discount for finding them through Yelp, and was very flexible with me as I had to change the appointment a couple of times to accommodate a house cleaning session as well. On the morning of the cleaning, Travis arrived on time (which we certainly appreciated because the house was vacant, so we didn't want to be hanging around and waiting). He walked through the house, and we explained that the carpets were actually in pretty rough shape even when we moved in. He told us, "sometimes we surprise ourselves by what we can get out of carpets". Well, we left him to do his thing, and when I came back to check on things a couple of days later, I was SO IMPRESSED! The house looked amazing! He locked up, cleaned up, and the carpets looked even better than when we moved in. This told me three things: 1 - No way were those carpets professionally cleaned before we moved in (ew), 2- I never should have waited a year and a half to have the carpets done, and 3- These guys are AMAZING! Huge thumbs up - worth every penny (and, honestly, it wasn't that many pennies to begin with)! read more

I had my first experience today with Rugs by Suggs and they now officially have a new, devoted client. I was referred to them by another house cleaning business. Upon arrival, Spencer took me through the process and made suggestions that would get my pet-and-caveman-friends-stained carpet back to pristine condition. While his team worked, he broke down the costs for me and explained how the company could meet my carpet cleaning needs in the future, without breaking the bank. The process took about an hour for my 4 room apartment and they were able to get every stain out -- it literally looks brand new! I had a special price going in, but even if I hadn't the cost is extremely competitive. If you're looking for efficient, professional and quality carpet cleaning, look no further. This yelper will definitely be using Rugs by Suggs again! read more

I had my vintage Kilim rug cleaned from this company and they did a wonderful job and got it back in a timely manner. The owner and his employees are very nice and even offered to drop the rug off to my home! I highly recommend using this company. They are very reliable and go above and beyond to make the customer happy. I will use them in the future for all my rug cleaning services. read more

Very happy I chose Spencer and his team for our rug cleaning. We had two rugs that were given to us that were VERY heavily pet soiled. Happy to report that after a week with Simply Rug Cleaning they are odor and stain free! I didn't think it was possible. Spencer was very thorough and upfront and honest about pricing. I'm surprised by the previous reviewer regarding price changes - he went through every detail of pricing with me before the services and the final price was exactly to the dollar he quoted me. I also found him to be slightly less expensive than other places I called and included more "freebies" with the service. We will definitely be using them for our annual rug cleaning! read more

I am a real estate agent and list a lot of houses that need to be cleaned. Spencer is the first person I call to get the job done right the first time for the best price. He went ABOVE AND BEYOND for my clients so I have since used him on my personal house as well as my parents house. Spencer has done it all for us... cleaning carpets, replacing padding, sealing the subfloor, cleaning our tile and grout, steaming and sealing our wood floors, removing pet odor, and even detailing our cars!! I could not ask for better service. Always on time, professional, knowledgeable, and very hard working. Flat rate pricing is a bonus too for how good he does!! Don't waste your time shopping prices, call Rugs by Suggs TODAY!!! Thanks, Danica Faulkner read more

These guys are PROS. Travis did a GREAT job! He was cleaning 12 yr.old WHITE twill, fully upholstered , legged armchairs & the result was actually beyond my expectations. He took care to make sure the cotton didn't yellow. He was on time & his co.is really "on it" w/ communication. The chairs look almost new & my little dog had been fond of scraching her sides w/ the upholstered legs- even they look great.... Definitely use them for my next carpet clean......Thanks, guys........ read more

I have used Rugs Twice now and recommend this business to friends! I have light color carpet, two dogs, and have quite a bit of traffic with parties and quests. I am not one to take my shoes off in the house. Mr Suggs has brought my carpet to better than it looks when i bought my house. The pricing was accurate and very competitive. They were on-time. The floors looked great. To those who have posted negative reviews, I would have to question what their carpets looked like before Mr Suggs cleaned them. Cleaning carpet will never bring it back to new. And if your stains were as bad as you say, that may be why that had to charge more. This company is well run, and I trust them enough to Recommend to my friends and family as well as YELP viewers. read more

I used this company on my favorite rug. It's super soft and I love the colors! I couldn't bare to give it up, but after 10 years of dirt and dog love, I decided to see if having it cleaned could save it. Now, let me be clear. I have been a dog foster home for the last 7 years. Fourteen dogs have "loved" this rug for taking naps, barfing, peeing, etc.... the smell and dirt was pretty bad. Ryan sent his team to pick up the rug and they gave it the pet cleaning treatment. Two weeks later my rug was ready to be returned. It arrived bright and completely smell-free. I also had this team clean a sofa that had also experienced some "dog love" and it looks brand new and there is NO chemical smell at all. These guys rock. And their prices are right in line with what everyone else charges. Call them...... you'll be glad. read more

Truly great service. Spencer got us set up and scheduled quickly. Communication was great. Cody serviced our carpets and knew his stuff. We have 3 big dogs and a cat with hair balls. Our carpets have never been this clean without stains and even better... when I got home my house didn't smell like a wet dog! I'm a forever customer. Never knew I could be so happy with a carpet cleaning! read more

I had no idea a place like this existed, let alone one that was so ridiculously awesome. I really can't say enough about my experience. The customer service was next level, the turnaround was crazy fast, and the work surpassed my expectations. I brought my grandparents' old rug in, unsure of what could be done. Within a single business week, I was presented with a bright and shiny restoration of the rug that welcomed me into my grandparents' home as a child. Seriously, thank you! I am so thrilled to have this now for my own home and to have had the pleasure of experiencing that level of customer service. You're amazing! read more

Simply Rug Cleaning - Before and after in 4 days! - Carpet Cleaning Near Me - Garland, Texas

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Spencer knew everything about cleaning my Viscose rug and preserving its texture and quality. Since these rugs are so tricky to clean I was nervous, but it was in the best hands! At the end, the water stain was completely gone and the fibers looked brand new. To knock off a percentage of the cleaning price ask about the lug-your-rug program. Thank you Simply Rug Cleaning! read more

They came and gave me a quote and did same day cleaning! Fast, professional and did a great job!

Simply Rug is a well run company. They picked up my expensive rug, cleaned it to perfection, put a stain guard on it and retuned it in a timely manner. They are tech savvy so the whole process was done on my iPhone. I have used many of the well known, old school, heavy advertising rug cleaning companies in the past and had countless problems, but not with Simply Rug, they are Simply the Best! read more

First, a company who will call you back and take the time to explain their services. I initially tried to work with another cleaning service who is advertised on the local big a.m. radio station, but they never called me back. Linda at simply rug cleaning called me back, talked me through the process; she was very helpful and knowledgeable. The pick up and delivery service was excellent. Text and call alerts were given on when they will be there to pick up the rug and when they will be there to drop off. Finally, the rug is beautiful once again. They did a nice job; the carpet has been completely restored to the way it looked when I first bought it read more

I called them for carpet cleaning, they said they are busy for the next few days. but when I called them to see if they are available for another day, the lady was so rude and cut my call. read more

These guys are top notch. I won't recommend any other carpet and rug cleaning in Dallas. Simply the best. Both, Ryan and Spencer are honest, hard working guys with the training and certification to do the jobs right. Check out their new service- color restoration and repair! read more

Simply Rug Cleaning - Check out their new oriental rug restoration and color repair services. Here's one they brought back to life! Great job guys! - Carpet Cleaning Near Me - Garland, Texas

Simply Rug Cleaning is Simply Amazing! My living room rug had water damage from the toilet in the apartment above mine flooding and the smell was awful. There were also several stains in the rug from years of use that I couldn't even pinpoint what they were and Simply Rug Cleaning got them all out! This rug is over 10 years old with pets and kids and now it looks brand new. I couldn't be happier! read more

These guys were very polite and easy to talk to. They weren't high pressure sales but were informative. They were prompt and organized. Best of all, they did a good job on my rug at a reasonable price. It's nice to know there are still businesses with integrity! read more

Super impressed with this company. Very professional and did an outstanding job. They went above and beyond to get our carpets cleaned. Would highly recommend them. read more

Moved to Richardson recently and had a large shag rug I needed cleaned due to having too many animals and one too many accidents. I like to give my business to local, small businesses, and stumbled upon these guys online - glad I did. They were professional, responsive, and left my rug good as new. No more pet smell, thank goodness. They will be my go to guys for all my future rug cleanings. Two thumbs up !! read more

Excellent! Spencer, Ryan and the team did a wonderful job helping to get 3 tough pet stains out of a brand new white Restoration Hardware rug. They also did a stain guard to help prevent the type of mess from happening again. This was my first major rug purchase and a good lesson in rug maintenance and upkeep. I will definitely use them again and highly recommend them to others. read more

Thanks Linda and Matthew. I got a tour of the operation and was able to see how the rugs and under pads are cleaned. They do a very thorough job of cleaning and drying without damaging the rugs. The rug and under pad were cleaned very nicely and on time. read more

This was my first time taking a rug to Simply Rug Cleaning. These guys are great. I was able to call in advance and get a preliminary estimate before I went. So no big surprises. There had been a pet accident and Spencer quickly spotted it with his special light. He explained the process and told me it would at least be a week or more before they were finished. However they were ahead of schedule and got my rug finished easily in a week. My rug looked great just like new. I had another rug that was not as expensive and Spencer was honest and said probably not worth cleaning because it was over half the cost of the rug. Honesty goes along way. A wonderful family run business. Will definitely use them again. read more

Update: I've continued using Ruggs as they are worth the extra cost. Last time they cleaned, there was a mix-up and I got a more expensive cleaning package than I had requested when the appt was set. No problem....charged the originally agreed upon price. Always punctual, professional and high quality work. read more

Simply Rug Cleaning is fantastic! Great service, thorough cleaning, keep you updated on progress (our rugs were a mess, took a while to get them cleaned). Superb rug cleaners. read more