Jim's Hardware has your basic hardware store items, but luckily it doesn't end there. They've also…read moregot a nice selection of other fun items like reusable grocery bags, chandelier candle holders, wool socks and mittens, and even adorable lawn gnomes. One time I bought an umbrella from Jim's and it broke that same day. I brought the umbrella back and they were very good about letting me exchange it for another. You really get a small town friendly feel from this store.

Henry the owner just does not care at all. He runs his…read morestaff and stands in the customers way. If you complain to home about any concern he will laugh at you and does not care at all about his horrific service!!! I always support local but I cannot any more dude to how horrible he treats his staff and customers

BUYER BEWARE! 30 day…read moreguarantee on returns doesn't always seem to apply to this store even if its on their receipt as a policy. You cannot open an item and try it out and return it. Only unopened items in original package with receipt are returned. Told that if I try it out that I cannot return it by female owner (? not sure if is actually is). What is the point of a receipt then? Once you buy you cannot return it apparently. Interestingly - receipt states you can return within 30 days but the store has sign saying if its unopened you can return it. I say always go with the receipt. For example a item was priced on Black Friday for originally $59.99 and "SALE" price was $35. The real price of it found online is $39 (5 dollar sale).

They had 3 of the 4 items we were looking for, the owner was very helpful, and they packed a lot in…read morea small space.

Love this place, not sure why so many reviews are complaining about the employees as I've never had…read morea bad experience over several visits the past 4 years of living in the area. They even give my dog a treat when we walk by! It's a small shop, and cramped inside, but that is central to its charm in my opinion, they're not trying to be anything they're not, and I've always received great information in response to the myriad questions I usually have when the time calls for a trip to the hardware store. Solid folks, handy hardware shop.

Good selection and always great service..I have been a long term customer since before the moveread more

Was trying to return an item. They had to inspect it. They claimed it worked. Brought it home put…read morenew batteries and it does not work. Manager/owner was rude about whole matter. I really like to support local businesses but will not support this business.

I went to three stores trying to find a cover for my shower curtain rod and they had it here. I…read moreneed to start at Hewer Hardware next time - they seem to have everything and great customer service too. price seemed to be less than I saw online at bigger stores.

My elderly mother phoned the store regarding a specific type of small heater. She was assured that…read morethere were many heaters in stock that would suit her needs. My mother has been trusting in Hewer Home Hardware for many years. Upon arriving at the store we spoke to 3 different employees about heaters, their knowledge was politely negligible. It was up to us to read all of the boxes and try to figure it out for ourselves, the conclusion was that there was nothing appropriate in stock. It is annoying enough to be misled, but when you are elderly, with mobility issues, and have trusted a business for 30+ years it is extremely dissapointing.

The epitome of the traditional hardware store. Cluttered with everything you could need in a cosy…read moreatmosphere. Amazing customer service.

I've had many great Christmas trees over the years from the good folks at Magnet Hardware, but this…read moreyear the noble fir they put aside for me was something else: picturebook perfection. Prices are crazy right now, Christmas trees no exception, but this specimen was true value for money, and Ed Wilkerson and his staff couldn't be friendlier, more helpful, or more expert. Always a pleasure doing business there.

I walked in looking for a screw, nut and a washer. B sent me by text of what he was looking for…read more First thing I walked in was showed the text to a HH staff. He then got someone to help me. The staff was very helpful. He found exactly what I needed. On top, he said if it doesn't fit, I am free to return it. Luckily everything worked out well. I was happy. The location was great and convenient. This is a neighborhood store. Most of the customers here are locals or living in the hood.

They do offer a wide variety of stuff you'd expect in a small hardware store. Their staff are…read morefriendly and helpful. Items they can't stock due to their size can be ordered online and shipped to the store. Yet I shop there as infrequently as possible. Why? Because they presume every customer is a potential shoplifter -- they require all bags to be checked at the entrance. Is this a huge inconvenience? No. But since merchants must now charge for shopping bags, I generally carry one with me, and no, I don't want to have to leave it behind while shopping. No other business in the area treats their clients with such derision. If I can buy elsewhere, I will.