Need tools or have questions? At Summit Tools the staff are friendly, they can answer all your questions and if they don't have the tool in store they will help you find the right tool somewhere else. I was looking to get a tool that could show me the level of moister on wood siding, So we have a better understanding of the level before painting the exterior of our clients property. At The time I was at Summit Tools it was so busy and pact that the store manager and owner where on the floor helping their clients. After looking at some moister level tools, the owner came up to me making sure I'm finding what I need and helped me finding the right tool. Before he even sell it to me we did a test to make sure that the tool we choose is indeed what I was looking for. I would definitely recommend Summit Tools over big corporations with their insane pricing. read more

Summit tools is great for what it is, liquidation deals and cheap tools. Working in the trades, some things are worth spending $$ on and some things are better to buy break and replace. Always something good in the sale bins, especially cheap tape measures that have a tendancy to walk away on sites. read more

1. Products: all imported from China Zhejiang (浙江)or Guangzhou (廣州)，Cheap and low quality. Summit Tools is a great place for those considering disposal, the cheapest short-term tools. If you are a high-quality customers who consider reasonable prices for safety standard long-term valued tools (inventories), Suggest going to The Home Depot to buy good brands like Milwaukee Tools you can get good discounts. 2. Service: store staffs monitor all customers closely by asking about customers' needs since stores experiencing high-rate shoplifting 3. Management and organization culture: Typically, Serfdom hierarchy. Congratulations to the family management team: great benefit 100%, ground parking provided, no punch card, private lunchroom provided with unlimited snacks, beverages, and Kleenex. Sorry for those employees who are on the bottom-level hierarchy. You are being controlled and monitored with no trust, no voices, poor benefits, and to buy your own tissue paper 4. Customers: great place for shopping for cheap and poor-quality construction tools! Pro: lower your construction cost; Cons: Toxic and Safety concerns for yourself and third parties read more

Bought a cordless work light today; had to wait at the till while someone brought it from the back. I was the second person waiting. The checkout line was long, so the gal took the next customer. That next customer had a number of items that took considerable time. During that time, my item arrived from the back and so did the one for the other fellow waiting. We continued to wait while our gal spent more time with her one customer. Across the checkout aisle from her was another gal who appeared to be a supervisor. She looked over several times and could plainly see that two of us were waiting while the first gal continued, on and on, with the customer with a lot of stuff. The supervisor twice took time to page for someone to come to the front and take the last till. While the two of us waited and waited for the first gal to finish, the supervisor took about five more people from the line. When, finally, I was paying, I asked the gal if there was a reason we had to wait while others were taken from the line. She said it was because she had started with us. That meant, BTW, that she had our order chits. While she was serving the customer with a lot of items, she took time to go over items arriving from the back, which were right next to the supervisor. Our cashier could have easily handed our chits to the supervisor. Alternatively, the supervisor could have asked for them. I don't go to Summit very much. It's been harder and harder to find a good deal. Plus, some of their stuff is of very poor quality and I have had to take it back. Their flyers appear to offer good deals but if you look carefully at the part numbers and check elsewhere, fewer and fewer "deals" are worth it. E.,g., today they had a one-day sale price on a DeWalt planer, but that price was the same as at Canadian Tire! There is another tool place that often costs Just a little more, but they offer an extra year's warranty on many of their items. Often worth it to me. Maybe this is a bit long a detailed. That's how ticked off I am. I do not recommend this Summit Tools. read more

Not sure what to make of this place. Parking is available in the small lot out front, as well as along the street. Good: The staff are very friendly and helpful, even following me around the store as I needed things. (I asked for their help, so no, they weren't stalking me) Plenty of selection Competitive pricing - about the same as Home Depot, give or take Bad: The store is understaffed. Took me 15 minutes to flag someone down. Some tools (especially the unknown brand stuff) is of questionable quality. Some were downright flimsy, or build to poor tolerances. I ended up putting a couple of tools back. As with item that you buy - if there is technology involved, you really do get what you pay for. read more

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I've been shopping at this store for years and after my recent experience I'm not sure I'll be going back. They seemed to have hired a bunch of kids that know nothing about tools and really don't listen when you're trying to explain what you're looking for. I went there today to buy a track saw and the person working there kept a trying to sell me a battery version that I don't have batteries for. Even after I told him 3 times that I did not want a cordless model. There was another young south East Asian gentleman working today that was very rude and zero concept of social distancing. He would simply stick his arm out yell and barge though people looking at items. Gone are the days of people knowing what they are selling or care about providing customers with a safe environment. Summit Tools you can do a lot better!!! Train your staff and hire some people with manners. read more

Playing games with flyer pricing and a very rude manager. These are the reasons I will no longer be a loyal customer of Summit Tools. I have purchased thousands of dollars of Dewalt 20v tools and batteries and tools here. On the 23rd I went to Summit to purchase the 1/2 inch impact wrench listed under the heading "starting at $99." When I asked a rep to see the impact in the ad, he responded that it was $199. When I said that does not sound right. He said "I don't wright the ads. I asked to speak with the manager. He was obviously annoyed that I was Disturbing him. Did not care that his price was double what the ad implied. Said Oh this is about the $99. thing. No apology or empathy. I left without purchasing the items in my basket. KMS had a Dewalt 1/2 inch impact for $129. I went to summit to see if they had a better deal. KMS had the better deal. While there I was speaking to a different Rep. He told me that the Impact wrench in the ad was now $159. I am not sure if they made a mistake and the manager blew me off because he is an ass or if this is a calculated scam. Do Not Trust Summit Tools flyer pricing. The pricing is misleading at best. This used to be my favorite store. read more

I've been shopping at Summit tools for years. If you are looking for name brand tools this is the place to go. I went there yesterday and spoke with on of there staff, I told him what I was looking for and he gave me a better deal then the sale price. They always have some kind of lost leader that is a screaming deal as well. Know your prices before you go and I'm sure you will come out with more then you were going in for! It's a Toys R Us for adults! read more

Good deals here when the sales are on like 1/3 the price compared to everyday prices John showed me where where the deals where when requested what i was looking for ..then John went helping other tradesmen then Ken took over answering many questions about prices and quality and when a good time to stop in when not busy with the hectic schedule and stock up on sale items when available read more

High staff turn over, staff not happy and going to the competition KMS . Being that said great selection of tools but bad upper management, there's a reason staff are leaving. read more

I went to check a few items for my upcoming project. I was greeted by Ken and he helped me choose the products I needed as well as offered great advise. I walked out with more shopping than I intended to but was happy with the service I received form Ken as well as the cashier. Would definitely recommend this store at Shaughnessy in Port Coquitlam. read more

Friendly staff, great selection of goods to upkeep the home and garden. Definitely will pickup a father's day gift from here. read more

Summit Tools - Hardware Stores Near Me - Burnaby, British Columbia

If you are in need of tools this place is it. You will find the best prices, better than Home Depot or Canadian Tire. They have a huge selection and even have some cute girls that seem to know their stuff about tools. I came here looking for a screw extractor to take out a set screw whose head was stripped (went to 5 other places) and I found it here for a much cheaper price than anywhere else even cheaper than online. Found the right size as well, for a 1.5mm set screw. Also bought a set of Allen keys and some replacement plugs for extension cords. read more

Lots of selection and staff around to help you track down what your looking for! Could use some more cashiers as we waiting 15-20 minutes to pay while two people slowly checked out two people. read more

The head cashier said that the store has a high turn over due to the fact that the staff isn't treated very well, she has been with them 9 years now so she would know that her bosses are idiots , this place is a mess and managment is retarded to say the least read more

I just spent about $300 in the store forgot to buy one socket go back up to the door at 5:28 5:29 and they wouldn't let me into buy one socket now I am very inconvenienced and will be late for my appointment this evening to preface I've spent thousands and thousands of dollars here over the last 10 years I expect a little more from my go-to store then not letting me in with a couple minutes technically left on the clock you have lost a very good customer teach your staff maybe to recognize the people who are regulars or I don't know what you got to do there is still technically 2 minutes left and I should have been able to buy that socket that wasted 15 minutes on reviews cuz you guys just pissed me off there's lots of other places to buy tools folks or maybe they'll recognize somebody who's the customer you really want to have. read more

I think people should read the Google reviews on this establishment. Notice the 1 star ratings all have to do with poor and rude customer service. I will concur. I rarely post reviews but my experience there has prompted at least a quick post, I feel it's my duty! Let's just say I have a $600 jointer with half the parts missing, and NO response from the manager Joe. I finally phoned him and got the feeling he was put off he had to even deal with this. Bristly. Day 9 now and not one return phone call from him or anyone in the company. Wow. Where will it go from here. read more

Don't get me wrong it's a great selection of tools but the way the staff interact with you is not very professional. They have very poor customer service. read more

They sell lots of items, but watch out for the low quality of some of the imported/non-namebrand products they sell. I've had problems with their socket wrench set (ratchet quit working within days), files (once I got them out of the package discovered they were not even cut properly), thread taps (snapped easily). read more

I find the prices very competitive and I have never been disappointed when I have asked if Summit Tools would price match items I found on sale at other tool stores. They always seem to have what I am looking for and sadly for my wallet they have things I didn't know I wanted until i saw them in the store. The staff at all of the stores I have been to (Kelowna, PoCo, Burnaby) are always helpful and never hard to find when I have a question or need help. The girls that work behind the counters always seem to have a smile and always friendly. My only negative comment (which I admit is a pet peeve of mine) would have to be regarding the flyer I receive online weekly. Why do stores show items in the flyer and then instead of listing the prices put "call store for prices." What's the point of having a flyer if I need to call the store. Especially when the stores prices are almost always better then anywhere else. Salesmanship games I find very irritating. I suppose my complaint would have to be with the advertising Dept and not the store itself. read more

I love the cashier's there they are all really good looking and are friendly all while doing a great job with all the customers thank you for making my visits great read more

Way better prices on good brand name power tools. Saved me $30 on a $129 dewalt driver. $159 everywhere else I looked.

I was there yesterday, June 21 2013, had Grate customer service by a knowledgable man named Neil. There was definitely a lot of low quality product meant for the homeowner who wont use it much or the contractor who believes in disposable tools- especially if they are billing the client for them.... On the upside there were many good quality tools and brand names for sale that if you know what you need and you've done your research then Summit tools is defiantly worth a visit. read more

Service can be both good and bad depending on who you talk to. Employees don't get coffee breaks and are given 30 mins for their lunches. If they are late by 1-2 mins returning to work from lunch the company docks off 15 mins from their paycheque. The owner does not allow his employees to use the paper cups given to customers for the free coffee. Employees are not given discounts but any customer can always ask for a discount. How is that fair for people working there? Given these conditions no wonder everyone there is in a bad mood. Turnover rate is super high and every time you return you will see new staff. read more

Purple inflatable gorilla? Might as well stick a torn undergarment on a flagpole and let it flap around a bit in the wind. Equally classy. I don`t quite get how management justifies wages for chit-chatting and daydreaming sales pepole. Their cheezy import brands, "Samona" and "Brico" have a steel quality that probably does not conform to ANY of the North -American steel standards. Steel tools sold under these brand names tend to behave as if they are an uncontrolled random mix of over-the-limit impurities, slag, contamination and traces of iron that get crudely manufactured into an assortment of dimensionally inconsistent shapes that fail or dull within minutes of use. Hence hobby-level pricing, e.g. 25` long tape measure for $1.99 The uncoated blade rusts within 2 days of touching morning dew and the retractor spring is so thin and weak it breaks in a month. Excellent deals on brand-name power tools. No problems with scaffold frame or hardware I bought there either. These are items I keep going back for. read more

I am a working certified tradesman with many years experience. I shop at Summit Tools when I am looking for close availability, and possibly price, I shop there as a last resort and you do get what you pay for. The place is run like a Night Market sales stall. Staff treat you as a passing interest and honest sales information is lacking. In my experience they will tell you what you need to hear to get a sale. The ROK house brand is cheaply made, but serves a purpose if you want disposable quality. They are the only major tool dealer in central Vancouver and likely get much of their business as a result of location. read more

Great selection of tools and good service in store however their service on the phone is TERRIBLE. I bought an air nailer from them that I needed a part for and do you think I could get anyone on the phone , NO. I left 2 messages with the manager with no return call, on a third try I waited through various transfers for 15 mins before giving up. read more

Awesome place to shop, fantastic customer service especially from Nick who went above and beyond to get me the tool I needed as a special order. I had visited KMS tools a day earlier and when I enquired about getting the tool I was looking for they could not make that would not order the tool I was looking for. Great job Summit tools. read more

They sell name brand and in house brands. I bought an in house brand hand tool and the metal was flaking apart as i used it. This concrete chisel looked good when new but was like flaking cast iron when used. After seeing the damage to the blade from only 4 or five impacts I took it back. The manager refused to even discuss the quality of the metal and just refused any adjustment. I have used this type of tool many times and will stay away from any Sonoma type products and buy from companies which will fairly back up their products. read more

This is a junk yard. Don't waste your money on their no name product. They don't even last you for one job. I brought a knee pad, rip in one use. Request for exchange, manager refuse because is a wear and tear. For power tools. If you find the same product at Home Depot. Price match it at Home Depot and you get additional 10% off. For other stuff if you plan to use it once and throw away, just go to a dollar store. read more

I have been going to and recommending Summit Tools for decades. The staff are very knowledgeable about the products that they sell and will suggest to you the best tool for the job you have to do. Not to mention you will get the best prices in the city. Joe is the manager and he will treat you fairly with any issue you may have with any returns. Ten stars for this outfit. read more