My daughter has been a patient at this office for years, and I was seen here throughout my…read morepregnancy as well, so I came in to enroll my son. I was checked in and had already started filling out paperwork before the front desk staff guy told me they "don't accept my insurance." This makes absolutely no sense, considering my daughter was just seen there a couple days ago and my insurance has not changed at all. Instead of double checking or trying to resolve it, the front desk employee simply turned us away after we had already gone through the check-in process. It was a complete waste of time and incredibly frustrating, especially having to bring my child in just to be turned away like that. This should have been verified before check-in, especially for a family that has been established with this office for years. The way it was handled was rude and lazy. No effort to help, no explanation, nothing. If this is how they treat people who've been coming here for years.

Dr Porte is what's happening! Maskall retired and was my doctor over 18 years so I gained Dr Porte…read moreand he's a great doctor as well. I actually like this clinic

Rush Hospital is a 5 star hospital in every aspect. The quality of care from the neurosurgery team…read moreis unmatched. The hospital is impressive and lives up to the hype!

I was told this place was the best it is not. I'm going back to the VA…read more These doctors are so busy they ask for test read the results and never call the patient, they never order the next test and your left looking on webMd to see what's wrong with you. Now my wife went there for a second opinion on open heart surgery and guess what? No one I mean NO ONE has gotten back to her yet 7 months later and the excuse they all use is I'm waiting on your medical records. I can be treated like crap for free I don't need to pay for it. If you value your life and you are hell bent on coming here stay on them because if you don't they will forget all about you. And, before you ask I have one of the best insurances in the country, so getting paid was not a problem. In closing there are too many sick people and not enough doctors to take care of all of them and it's so easy at RUSH to fall through the cracks. A side note my primary care doctor was AWESOME Dr. Austin ( in Indiana small clinic) very very professional.

RML told me and my family that my mother was doing good and she was getting so much better and told…read moreme that her womb was healed up, but was told that she was going to be going home soon two days later had a call from RML was told that she was rushed to the emergency to Uic and UIC told me that her womb got affected her body went to shocked her organs are shutting down and was told that my mom had a 50/50 of getting better or worse her body is fighting for her life this hospital is bad if something does happen to my mom I will be suing this hospital for lies and for giving us falas answers this hospital is so quiet looks like no one is there this hospital sure be close down please don't take your love ones here bad service

This is THE WORSE place my husband could have been placed. Laying in feces overnight, laying on wet…read moresheets, repeated bouts of pneumonia, trac neglected as far cleaning, is almost none existent, pressure sores when he didn't arrive there with them, foley bag was so full, that when emptied spilled on the floor, she used wipes and her shoe to wipe it up, arrived the next day and the smear was STILL THERE! Used needles, gauze and whatever else they used to treat him,was on the window sill. I had to tell them to please clean it up. That is not the first time things have been left there.The big and little trash disposals, OVERFLOWING. Used linens left outside his room, had to ask them to remove it AGAIN. Supplies dropped on the floor and still use it to treat a patient. The people who should be caring for him are NOT doing their job! Have talked with admistrative staff and these things keep occurring. NOT HAPPY WITH THE ESTABLISHMENT AT ALL!!!, Management can't seem to a handle on things. Very stressful having him there. When I am unable to sit by his bed our daughter is there, WE are there EVERYDAY practically, but when we're not, he is grossly neglected!!! Where do they get these caregivers from? Their traing, if any, SUCKS BIGTIME. VERY DISAPPOINTED IN THIS FACILITY

Today I had the unpleasant experience of taking my daughter to the laboratory of this clinic, since…read morewe arrived and said good morning we were totally ignored by the ladies who work in the laboratory, ok I do not care and we wait our turn, the person who took the sample blood to my little daughter was very rude and rude to her, since she could not grab the vein in any of her arms, she proceeded to squeeze her harder with the rubber band and after she finally managed to get 3 tubes of blood she moved the needle abruptly to continue pulling and nothing came out, my girl began to cry and the Hispanic woman spoke rudely in English, without any kind of tact or empathy for being a girl. I really do not understand how such poorly educated people can have positions in places where they should be kind and empathetic. The worst in service!

Always very speedy and nice to me. I've gone twice already and I'm in and out both times in about…read more20 minutes MAX. Awesome staff very courteous and communicative.

Really good services. The staff is amazing and knowledgeable…read more I had an appointment at 1 pm and they took me at exactly 1. Very clean and friendly staff members.

Thank goodness for a hospital and clinic for vets. Thank you for being here for vets.read more

I have been coming to this clinic for a couple of years to avail myself of the sexual health…read moreclinic. The place was never a paragon for efficiency or excelled in any way, but I recognized its worth as a walk-in clinic in an underserved area and I put up with the odd nuisance. My visit a few months ago however was a disaster that forever swore me off this place and I would advise anyone but those folks who have no other options to chance it. Everything on my visit went to ***, starting with a young provider who admitted he was in training for just a couple of months (and still was not supervised or accompanied by his trainer) who had to pop out every few minutes to ask "if we can do that" and who almost swabbed my throat with the swab already used for another test (ewww). Things really went downhill when I went to the lab to get my blood tests; when I got there, I noticed two people already checked in ahead of me who were sitting and waiting. I signed myself in and waited for about 25 minutes myself - after already spending an hour and a half in this place even though I had an appointment I had arrived promptly for. After those 25 minutes had elapsed and the door to the lab remained closed with no one calling patients, I went to a gentleman who appeared to be some sort of concierge and asked him to check with the lab if they were aware that there were patients waiting there for over half an hour (including the people who were already there waiting before me). He obliged and did so, and when he emerged from the lab he said someone was coming. And sure enough, SHE DID. A person emerged from the lab and without drawing in a breath tore into the poor youth who had been waiting there the longest, confronting him why he had the temerity to complain and lie that he was waiting there for half an hour. I drew her attention away from the underserving victim and said it was me. She then fixated me with her gaze and yelled at me that I had not been waiting for half an hour since I had signed at XX:XX. I said yes, at this point it had been about 25 minutes, but people had been waiting before I got there, which made it half an hour FOR THEM. She then yelled me again to "not be telling no lies as that makes it look like they're not doing their jobs." At this point I walked away and asked the concierge for assistance in filing a complaint. He was very obliging and tried to help, but after half an hour spending going from floor to floor and room to room he said no one was availalbe to take my complaint and promised he would have the responsible person call me. At that point, I left because I was not about to have someone who was verbally abusive or her colleagues stick a needle in my arm. To summarize the next couple of weeks, it took a while to get a call from the liason in charge of complaints, who mouthed a lot of platitudes but had little to show for it. In the end, I did get a call from the lab director, but other than "reassuring" me and apologizing to me he could highlight no definitive actions taken against the person he employed or any meaningful corrective action. On top of that, he could not explain the final nail in the coffin - why two out of the four swab tests had not come back or resulted. In summary, I will NOT trust my health to a clinic where a) a swab already used for one test can be used to swab you again, b) unsupervised personnel in training is not accompanied by a - imagine that - a supervisor, c) the lab staff makes people wait inordinately long for no reason at all and then d) yells at and abuses the patients who dare raise questions, only to e) have the liason responsible for complaints not be found for days until he is and then he is ineffective, topping it all with f) the lab director neither being able to explain how 2 out of 4 swab test results never came back and then failed to outline any concrete steps to discipline an abusive employee or to implement a concrete plan to root out these serious and unsafe practices.

Beautiful bright colors artwork on the walls! The husband…read moreand I received our 2nd dose of the Moderna COVID-19 vaccine here. Cook County provided our shots. The personnel were kind, friendly, professional, and efficient. There is no easy place to park. Have someone come with you to wait with the car while you get your shot. I recommend this location!

I went in as a walk in because i really needed to see the doctor and the lady at the front desk had…read morea attitude and told me to step down two the next desk and the other lady name is Tanisha Brown told me I could not see the doctor because he had a lot of people and it only was two people waiting to see the doctor I will never go there again and the workers do more talking then working and they have a nasty attitude and they move so slow they don't never have to worry about me coming there again

I received a call 2 hr prior to my appointment to cancel my appointment because the Dr. was not…read moreavailable.

They canceled my appointment because i didn't wanted to provide them with my location, they told me…read morethat my health insurance requires that. I called my Health insurance and they told me they do not require my location to cover my Dr. Appointments. Me cancelaron la cita con la Dr. Alicia porque no los proporcione mi hubicacion. Es muy sospechoso que te pidan tu hubicacion la cita era por telefono, me comunique con mi aseguranza y me confirmaron que no debo de proporcional mi hubicacion, eso no se mensiona en la poliza.

Man, be prepared to receive multiple messages a day until the day of your Doctors visit. I do…read moreappreciate the heads up but it was a bit much. It did engrain it into my brain that I had an appointment coming up and there was no way to miss it but now I also have 15+ messages I need to delete. Also, a big ALSO, is even if you show up on time be prepared to wait 30+ minutes for the doctor to show up. Honestly, I'm writing this review as I'm in the doctors office and I think they forgot about me... not one person has said hello or 5 more minutes or anything. Bit nervous. Never mind they came. There is parking next door to the building so that was convenient. It's a bit tight but it works, just need to be a good driver/parker. Other than that, not sure if I'll be back but appreciated the time being there and having doctors available. Personal Review: 4.2/10

I never ever get a call back for an appointment. Appointments are always over 2 months out which…read moredoes me no good.