I got to enjoy a flight from San Diego back to jfk in their Mint seats and was very impressed. This…read moreis my first time ever flying JetBlue and I mainly selected them as United could not guarantee a lay flat seat for my red eye flight back to nyc so while looking for other options JetBlue became the winner. I had zero issues with check-in, security or boarding. Everything was so quick and seamless, the terminal for JetBlue is terminal 1 which doesn't have anything to eat. Unlike terminal 2, which has the lounge. Either way it didn't matter much to me given the time of my flight. When I boarded the plane I was shocked the flight attendant came to show me how to navigate my seat. I have never gotten this from neither Polaris nor Singapore airlines! We were always left to figure out how the seats work on our own! It was refreshing! She was so kind and friendly. I felt really welcomed. I opted not to eat anything and fell straight asleep right after takeoff and lay flat my seat. It was a very comfortable ride. And an extremely smooth landing. Kudos to JetBlue you definitely have won over a new passenger!

SERIOUS WARNING -- JETBLUE VACATIONS & CHASE…read more Our experience with JetBlue Vacations on June 19, 2026 was extremely disappointing. We paid in full in May for a package including a flight from New York to Los Angeles and an eight-night stay at the Orange County Airport Hotel in Santa Ana, CA. Before arriving, we called the hotel to advise that we would be checking in late, only to be told they had no room available and not to come, despite our prepaid reservation. When we tried to resolve the issue, hotel staff were rude, dismissive, and hung up on us. We immediately contacted JetBlue Vacations, but despite repeated assurances that they would resolve the situation, they took no action. After 1:00 a.m., we were forced to find another hotel ourselves at approximately 2:00 a.m., pay a last-minute rate, and incur duplicate hotel expenses. After weeks of communication, JetBlue still failed to make us whole, leaving us approximately $700 out of pocket, plus significant stress and lost vacation time. We then disputed the charges through JPMorgan Chase and provided documentation proving we had prepaid for both the flight and hotel and that the hotel accommodation was not provided. Chase ultimately told us that Visa declined the dispute. Despite our documentation and repeated requests for assistance, we felt Chase failed to advocate for us or protect us as customers. Our warning: Think twice before booking through JetBlue Vacations, consider avoiding the Orange County Airport Hotel, and carefully research Chase's dispute-resolution process before relying on them for significant travel purchases. We paid for a vacation and did not receive what we purchased. JetBlue Vacations, the hotel, and Chase all had opportunities to do the right thing. In our experience, none of them did.

Everything starts with racist sentence of "look at your people" meaning people from neighboring…read morecountries was said by flight representatives. DO NOT USE UZBEKISTAN AIRWAYS SERVICES My suggestion don't use their service, the staff are rude and racist. I had a flight today on March 9th 2025 and i came to check in AND THE STAFF WERE YELLING AT OTHER CUSTOMERS. and the SAME representative told me that my bag is over weight. to not miss my flight I told them that I am going to pay so they want me to pay $270 for extra bag. once I wanted to pay using my credit they said they won't take credit card as payment option and they only take cash and Zelle. come on we are living in 21st century not everyone are able to pay cash or transfer you a money to your bank. For any type of services there should be an option to pay using credit or debit or even checks. since I had to wait for money to be transferred to my bank account i needed 5-10 mins and the staff were like we are gonna cancel your flight and return your ticket. The representative that were yelling were super mad at previous customer he start to use words that is so appropriate like "fagot" and etc. of course I did Not sit quite and the crazy part that the airline has no supervisor or someone who could help. The guy got upset and kicked me from the flight and returned the money that I paid for the bag. Now I lost $650 that I paid for the ticket and had to stay in the hotel near by so there is another $100. if you don't wanna be in the situation like me stay away from UZBEKISTAN AIRWAYS.

Their representative in Dushanbe International Airport tried to extort more money from me than the…read moreservice costed and wanted me to pay cash. After I refused he started threatening me and cursing. I reported it to the company and they basically did nothing. Just sent me some bs reply. They never get back to me with investigation follow-up and stopped answering to my emails and online chat. I'll walk than use this airline again!

Emirates... A place that lives up to it's name…read more First off, I've never actually flew Emirates but I have seen those videos rating Emirates off their seats, food, and more. Based off those videos... Personally, I like Business more than Suite because of the mini bar with coke and other drinks and because you have a goof Movie and food selection. Last time I saw someone watch something at Emirates, they were watching Mean Girls: The Musical (Great movie BTW). Honestly, Emirates better have more Air-Mates (Get it??) Recommend going here if you're rich. JK but do recommend going here

I've never reviewed an airlines before but Emirates is worthy of a review. We flew from JFK to…read moreMilan and back, economy class with extra leg room and it was the best flying experience. The staff were so friendly and accommodating. I typically don't like airline food but they did provide some nice options throughout the flight. 2 meals, snacks, drinks, etc. I wish they flew to more cities from JFK, I would definitely fly them again.

Worst experience ever. Booked ticket 9 months early. Then, at the gate, put on standby. We were…read moredirected to call customer assistance... no answer. Arrived in Spain, Bags missing. Eventually, they arrived 3 days late. At least the cabin crew was nice. I wish they ran the airline.

Flying LEVEL to Barcelona was the WORST flying experiences in my life. There is basically no…read morecustomer service. The so-called customer service number is inoperable. The seats were worn and extremely uncomfortable. There is no wi-fi, no in-flight entertainment and they don't even serve water on a EIGHT HOUR flight. WATER! If you pay for assigned seats...Level will change your seat without notice with no recourse. Every aspect of flying is an up-sale and the staff is rude and unprofessional. The plane did not even have a logo on it! Just a white plane that looked old and dilapidated. DO NOT fly this horrible airline under any circumstances. I do not recommend LEVEL and will advise all I know to never use this airline.

Norse Atlantic Airways Customer Service -- U-1844540-K-4428*: Honestly, I wouldn't worry too much…read morejust because you've seen some negative reviews about Southwest Airlines. My flight is already confirmed, and almost every airline has people who had a bad experience and left a review, while people who had a perfectly normal flight often don't post anything at all. I'd just check the basic safety information, make sure everything is ready for the trip, and focus on enjoying the vacation. Hopefully you'll have a smooth flight and a great first travel experience! The actual service took around an hour. The technician was professional and kept the work area reasonably clean. After completing the repair, he tested the AC and explained what had been fixed. The AC was working properly when he finished, which was the main thing I was looking for. One thing I particularly liked was the communication. When I had a question about the service, I was able to contact the company and get an answer. The staff member on the phone was polite and tried to explain the process clearly. There was one area that could be improved. The waiting time was slightly longer than I originally expected, so better communication about the exact arrival time would have made the experience even better. Apart from that, I did not have any major problems with the service. The final experience was positive for me. I found the booking process straightforward, the communication helpful, and the actual service satisfactory. I also appreciated that the technician explained the work instead of simply completing it and leaving. Based on my experience, I would give Airline Airport Services 4 out of 5 stars. I would consider using them again if I needed the same type of service in the future. Of course, everyone's experience can be different, but based on my own visit, I was generally satisfied with the service and the way the booking and repair were handled. Overall, the main positives for me were the easy booking process, helpful communication, professional service, and the fact that the problem was resolved. With slightly better timing communication, the experience could have been even better.

Norse Atlantic Airways Customer Service -- U-1844540-A-4428*: Honestly, I wouldn't worry too much…read morejust because you've seen some negative reviews about Southwest Airlines. My flight is already confirmed, and almost every airline has people who had a bad experience and left a review, while people who had a perfectly normal flight often don't post anything at all. I'd just check the basic safety information, make sure everything is ready for the trip, and focus on enjoying the vacation. Hopefully you'll have a smooth flight and a great first travel experience! The actual service took around an hour. The technician was professional and kept the work area reasonably clean. After completing the repair, he tested the AC and explained what had been fixed. The AC was working properly when he finished, which was the main thing I was looking for. One thing I particularly liked was the communication. When I had a question about the service, I was able to contact the company and get an answer. The staff member on the phone was polite and tried to explain the process clearly. There was one area that could be improved. The waiting time was slightly longer than I originally expected, so better communication about the exact arrival time would have made the experience even better. Apart from that, I did not have any major problems with the service. The final experience was positive for me. I found the booking process straightforward, the communication helpful, and the actual service satisfactory. I also appreciated that the technician explained the work instead of simply completing it and leaving. Based on my experience, I would give Airline Airport Services 4 out of 5 stars. I would consider using them again if I needed the same type of service in the future. Of course, everyone's experience can be different, but based on my own visit, I was generally satisfied with the service and the way the booking and repair were handled. Overall, the main positives for me were the easy booking process, helpful communication, professional service, and the fact that the problem was resolved. With slightly better timing communication, the experience could have been even better.

Yelp Review 2026 #240:…read more Coming from an international flight at JFK was very interesting and exhilarating having only 2 hours of a layover. Flying Delta First means boarding in group 1, exported security screening, priority luggage, and overhead space guaranteed. Recently, Delta has added Shake Shack as their inflight meal option but you have to pre-order it - the app and an e-mail will remind you about 2-5 days prior to your flight. I was enjoying the Delta One Lounge when I got an alert on my phone that my flight was boarding. The Delta One Lounge was in between A and B gates and I was boarding at gate B32 which was about 15 minutes away. So, by the time I got to my gate, they were boarding group 4 already. There was no overhead space for my bags right above my seat (1A) so I had to put my bags 2 spaces back. There was a bottle of water waiting for me but I missed the window for the welcome drink. There was one nice flight attendant, the other 2 were not welcoming at all. Flying first class on any American airline doesn't mean much. There's a bit more leg room and a 2-2 seat configuration and that's about it. And I guess you get unlimited alcohol, snacks and inflight meal with your ticket. I was happy with my Shake Shack as my meal onboard. I mean, there is a Shake Shack at JFK and you can just bring it and eat it on the plane. Instead of fries, we got a bag of crinkle cut chips. You get the burger served on a plate and you get utensils. You also get a Shake Shack brownie. There's no USB-C outlet but I brought my own plug that has both USB and USB-C slots so charging my electronics was not an issue. There's free WiFi onboard if you have a Delta account. They have a nice selection of new movies - some I have not seen yet despite flying almost everyday for the past few weeks. But when we arrived in Las Vegas, we had to deplane not from the front but behind first class! People in economy got to deplane first then why did we pay at a premium for this?

This is my second time flying with Delta out of JFK, and unfortunately the bag drop process seemed…read moredisorganized and chaotic. When I asked employees for assistance, several came across as short and dismissive rather than helpful. During this trip, I had to leave the security line and run back to an agent to verify information on my boarding pass. While the issue was eventually resolved, it caused a significant amount of unnecessary stress. The experience was made worse by a few snide remarks from staff members when I was simply trying to get clarification. Traveling can already be stressful, and friendly, professional customer service goes a long way in helping passengers navigate unexpected issues. I would appreciate a more courteous and supportive approach from employees in the future.

China Southern Airlines uses Terminal 4 at JFK Airport. Some flights labeled as China Southern…read moreAirlines are codeshare flights operated by Delta Airlines, American Airlines, and Xiamen Airlines so Terminal 2 and Terminal 8 are used for those airlines. I flew China Southern Airlines from New York to China. We had a layover in Wuhan. The agent booking the initial flight from NYC didn't give us enough time to clear immigration, reclaim our bags, and check them back in. So we ended up missing our flight. China Southern rebooked our entire party on the next available plane which luckily was 3 hours later. They did this change without additional cost to us. I thought that was amazing because they did not have to do that! The flight attendants were excellent. They responded promptly and efficiently to everyone who pushed the call button. They anticipated passenger needs before they arose. The seats were large enough to make the 14-hour flight as comfortable as possible. Every seat has their own entertainment with a nice selection of movies, TV shows, and games. They kept the passengers stocked with pillows and blankets. They fed us multiple times and the food was relatively decent. The flights left on time and arrived early for the most part. On the way back to the States, I was able to speak with the ticket agent and they checked our bags all the way through which should have been done initially by the agent who booked our tickets so China Southern arranged that for us as well. I have nothing but good things to say about China Southern Airlines and I would fly them again :-)

I flew El Al to Israel on a Birthright trip about a week ago and also yesterday. I had vastly…read moredifferent experiences both times so I'm settling on three stars. The first time, we were on a very old airplane. It was about a 10-hour flight from JFK to Tel Aviv, so it would have been nice to have had some entertainment. There was a TV screen from 1984 on the back of every chair, and it played movies that kept cycling through, AKA you could not control the start or end time of it. Coming home, we were on what I was told was a Dreamliner, and it was very modern and much better. Each seat comes equipped with an iPad type of screen and there was a large selection of movies, TV shows, and even books to choose from. The food was actually very good for the most part, for breakfast yesterday they fed us omelets and I don't eat eggs, so I asked for something else, but they didn't have an alternate (they said they had ran out). Since I can't eat dairy either, and the breakfast consisted of yogurt and other dairy things, I was stuck eating the bread and the small cookie. On the newer plane that we got, the seats reclined far back, which I thought was a good thing at first... Until the rude passenger in front of me put her seat down all the way for the entire 12-hour flight. I initially asked her to move it up a little bit and she did move it all the way up (more than I expected). Later, she reclined all the way back again, and I asked her to move it up a little, to which she flatly replied, No. She must have told the flight attendant that I asked her this, too, because the flight attendant then asked me not to "tell" her that she has to put her seat up. (I didn't TELL, I asked....) Other than that, the trip home was much better than the trip there, due to the modern plane and the snacks and amenities offered.

So far my least favorite airline. Well, except for maybe United. I hate United. My first trip to…read moreIsrael. 11 hours. Started out getting on the plane thirty minutes early, all is well with the world. Sit down. Wait. Wait. Keep waiting. We left 80 minutes late. Guess how many announcements they made. I'll wait (I did already for so long). Yup, that's right, 0. We literally sat there from 11:20pm through 1:10am with not one announcement. So we finally take off, things are fine. About seven hours in, the elderly woman next to me tried to in-recline her seat in business class. Nope. Unsuccessful. So the staff comes and tries to fix it for ten minutes while she's standing next to them. She's 80 for chrissakes. Let the woman sit. So after over 20 minutes of this, they offer her first class, she wants to stay with her family, so they give her my seat and I take the first class seat. Yay. It's so....average. Literally the only difference between first class and business class is more leg room and better waitstaff. It's not special. So super long story long, coach would have been a nightmare, entertainment doesn't exist (there's a TV but it one from the 1980s with programming from the 19th century), there's no Wifi or outlets for an 11 hour plus flight, and the food isn't good. So why two stars? Well the seats are comfortable. I slept better on that plane than I do in my bed. I wouldn't go at all in coach, but business class is fine. And I felt safe which can't be understated. Back again and it's worse than last time. 2.5 hour delay with no announcement why. So for three flights, I've had waits of 1, 1.5 and 2.5 hours, respectively, and numbers of announcements of 0,0 and 0. My friend is in coach and he says that it stinks unbearably. It's also very warm, as the air isn't on despite us being on the plane for twenty minutes. I'm still not going to give it 1 star since I sleep so well in business class on these recliners, but this airline doesn't have much else going for it.

I am shocked by my own positive review of Austrian Airlines from exactly the same time last year!…read moreThis time, it was all largely awful as follows: 1- Tight, cramped seating that made the 8 1/2 hours really miserable. The aisles are so narrow that the flight attendants who walk aggressively, the carts, and other passerbys constantly knock into people in the aisle seats. 2- Barebones amenities: Poor entertainment choices on flights to and from JFK. Lots of 'B' movies and TV. 3- Poor quality food: Vegetarian dinner was simply pasta and tomato sauce- no vegs, no nothing. Breakfast was a hard sweet roll and the coffee was beyond awful 4- Filthy/dirty bathrooms! On most other airlines, the staff will check periodically to make sure the bathrooms are bearably clean. NOT on Austrian. How utterly disgusting after many hours in the air! 5- Hot and stuffy in the cabin with no ability to manually adjust air flow above our heads and the staff kept it warm- probably in the 80s. Who can sleep in such heat?? 6- Check in at the Vienna airport for Austrian Airlines is incredibly barebones. No personnel to check you in. Instead you must use the confusing machines, with only one assistant to help people use the many kiosks. The only personnel are the 2 people to receive your checked-in luggage. The Austrian Airlines experience was so poor that I now dread using them again if I want to return to Vienna. I probably would even chose using Luthansa with a stop, in order to avoid this really terrible airline!

What happened to this airline? Never took before but today's experience was terrible just trying…read moreto purchase tickets. I had to call and could not do this online as we have a child flying with a different parent each way. I was trying to purchase tickets to Vienna today. Called the number online Austrian Airlines listed as 1 (800) 843-0002. Pressed 2 for United States, received message, "for organizational reasons, you will be redirected to Luftansa." I spoke with two representatives for which when they went to try to book the line was connected but remained silent - they didn't respond further without telling me to hold. I then called back and spoke with a lovely man Derriek who was reportedly able to make the reservation and took my credit card information, but didn't give me a confirmation #. I called back and rep Porgy said he could not find my reservation. I requested to speak with a supervisor Gabby who also could not find my reservation and said we could try to rebook so in the process of checking flights and giving her all our information, she kindly went to check how much extra baggage would be, but then returned and noted that since it was an austrian air flight, she could not book for us (?!!!) She said I would need to call Austrian Air. When I told her that I DID call Austrian Air and that the phone redirected me to her organization which I thought was Luftansa. I asked for Austrian Air's number and she gave me516.738.4422. I called that number and received a recording that it was a customer feedback line to which no live person would answer (!!!) I left a message to notify them of the issues. I then resorted to a travel agency. However, when just double checking if the Austrian Air number really did route to Luftansa, I got representative named John, who said they were a "Miles and More" Star Alliance center who would be able to book any of the star alliance airlines including Austrian Air and Luftansa. But THAT call got disconnected. This was so crazy and wasted hours of my day. I'm very disappointed by these airlines and wish they had the decency to at least be upfront about whether they could book or not and do it in a timely/professional fashion.

Flight from JFK to Guiyang via Chongqing and Shenzhen. Zero stars if I could. JFK flight was very…read morecrowded and service as barely existent. Movie monitor paused every 15 seconds. I would not recommend this airline unless you have no other options. My connecting flight from Chongqing to Shenzhen sat on runway for 4 hours. This delay gave me little time to change over to the Guiyang flight. Hainan flight staff offered to have ground staff meet me at the gate in Shenzhen to get me to my Guiyang flight upon arrival. But there was no one to meet me at the gate and was told to go to the baggage claim to get my luggage, re-enter and re-check bags in the departure level. Thus missed the flight and Hainan handed me off to China Southern Airline, another mainland carrier with horrible service who botched my ticket. Overall a very negative experience. Very dishonest customer service too. Good luck if you have any problems because they do not know how to do anything but lie.