The first time I went, they care quality in office experience was a lot better for the type of care…read moreI went, which was a pre-employment drug screen. I couldn't believe that it came back that it was a negative, but it was diluted well. Hello I live in Arizona it's 115° every day so yeah I drink a lot of water negative is negative so the first experience was OK. The second time I had to go with the office experience was far from Pleasant, so I guess it's a maybe because it's really individualized to the day and time.

8 years taking the kiddos here. Mariah! I finally remembered to get her name! She is a superhero…read more All the gals who work here are wonderful, but she is our fave. She takes the best blood, and our older girl didn't flinch and actually was smiling. Our younger one is a screamer. Seriously loud! Takes 4 of us. This location may get busy, but they move fast. Can't get in soon enough trying to schedule an appointment online? Just walk in. Kiosks make it easy to check in, and if you need assistance, the ladies are always willing to help. They work well together here. I have never had a bad experience yet. Sometimes a wait, but for the number of people, the wait isn't bad. Bringing kids? Don't forget a snacks, water, tablet or phone, or coloring activities to keep em busy. They can text you if needed and you can wait in your car if you like.

This LabCorp is in a great location (Medical Plaza). Plenty of parking, very clean, friendly staff,…read moregreat check in experience and the phlebotomist was delightful. I did have an appointment, and I had minimal wait time. I would definitely come here again. This is high season, and some walk-ins without appointments just have to show a little patience and grace. The staff work hard and do the best they can. They were very professional.

Believe the other negative reviews. The technicians are extremely incompetent and one was…read moreexcessively rude after hurting my arm so badly I screamed out in pain. I have never experienced anything so horrible in a blood work lab before.

Labcorp consistently lacks professionalism and basic compassion for patients. Appointments are…read moreroutinely behind schedule, with no communication or accountability, and staff are often unhelpful and dismissive when you ask simple questions. Healthcare requires empathy, organization, and respect for people's time, none of which seem to be a priority here. Unfortunately, this has become a pattern, not a one-time experience. I would not recommend this location to anyone looking for reliable or respectful care.

Very convenient place, since my surgeon is upstairs!! I have been to other Labcorps, and this…read morelocation is one of the best. Got me in, did my testing and got me out!! Place is really clean, and the employees are really nice. For now on, I will be going to this location only!

This is my new favorite lab!!! Making an appointment online was easy. The location had a morning…read moresame day opening. Reception was friendly! Karla, my phlebotomist was kind, gentle, detailed and took my blood with minimal discomfort. I offered my hands and she listened to me. I felt seen and heard.

While they offer in home collection services, there is nothing offered on weekends. No hours at…read moreall. It's very disappointing at this time that it's not a 7 day a week operation. People don't always get sick between Monday and Friday.

I was one of the first in line. There were two people ahead of me going in the door and I still…read morewaited one hour. Sonora quest sucks. They always have depends on the location of how bad it is. But I have to say a huge kudos, major, major kudos, and please give her a Christmas present to Bugsy. She was absolutely fantastic this morning. I went in and wasn't feeling good and she is amazingly friendly and I went in for one doctor and asked her to look and see if they were other doctors. She found two other ones that needed to be done and she did all three doctors at one time. I can't tell you what a blessing that is so that I don't have to go down and sit again, so thank you so much Bugsy for your wonderful caring and professional demeanor!

Extremely crowded waiting room. Appointments are recommended. They take walk-ins, but beware! You…read morewill be bumped because those with appointments have priority. It is so crowded that it made me feel comfortable if someone has a cold or an upper respiratory infection. The check in devices are wobbly and made it challenging to sign in. This is my second Sonora Quest Lab visit I have been to. They are hurting for staff both times. Many people are frustrated and leaving in a huff. Walk-in wait is 1.5 hours and they close at 2 pm. I don't know how we are going to solve our shortage in laboratories.

Doctor James Gordon is my new GI. To say he's improved my quality of life by tons by getting me…read moreinto a low profile button G tube would be an understatement. What a difference. Wanted to get a message to him directly but I'm non verbal and couldn't call and found no other way online but THANK YOU DOCTOR GORDON!

The rudest front desk lady I've ever met. Didn't greet me or anything until she was done sorting…read moreher paperwork. Cancelled my appointment cause I wasn't 30 minutes early. I was at the appointment on time

Incredibly poor customer service, absolutely no communication on what was to be expected going into…read morethe appointment. The phlebotomist constantly was telling me to come in and out of the office. She was rude and unprofessional in her tone and body language. I waited for 2 weeks for an appointment only for them to say they didn't have my test. Had absolutely no idea how to talk with a normal human being and was very unclear on what was going on and why she couldn't fill my order. 0% trust. Glad I didn't get stuck with a needle at this place at the end of the day.

I took my newborn to the Sonoran Quest Laboratory inside Safeway for his newborn screening because…read moreit was close to home, but unfortunately, the experience was very disappointing. From the moment we walked in, the phlebotomist was rude and unprofessional. She kept mentioning that it was almost her lunch break and was more focused on closing the door to prevent walk-ins than on patient care. She also made unnecessary comments in front of us about how her coworkers needed to finish their paperwork so they could go to lunch. I understand that everyone has bad days, but her attitude made an already stressful situation even more uncomfortable. A week later, I received a call from my pediatrician saying that the lab results were unsatisfactory because the blood sample wasn't collected properly. Now, I have to take my newborn in for another blood draw, which is frustrating and completely avoidable. This time, I'll be going to a different Sonoran Quest location, even if it's farther, to ensure we don't have the same experience. I hope management takes this feedback seriously because newborn screenings are critical, and no parent should have to deal with an unprofessional attitude--let alone an improperly collected sample--when it comes to their child's health.

Went to the Sun City West location for my annual mammogram December 2025. I've been getting my…read moremammo screening done at Simon Med over 15 years and am very happy with the service and quality of care they provide. I've also had x-ray's, MRI's, and Ultrasounds done at this same location without any issues or rudeness from any of the staff. I've been to other Simon Med locations and have always received the same type of professional service. Kathy(?), the mammo tech at Sun City West is professional, caring, respectful of her patients. Her quality of care for her patients is above and beyond. Never once have I been in pain because the paddles were too tight on my breasts. The front desk staff does a thorough job of checking patients in. They too are professional and respectful of patients.

I had a 9:30 am appt. for an xray and at 9:55 am, after inquiring regarding the delay, was told…read morethey don't take appointments for X-rays. It's first-come, first-served. So why didn't the person who scheduled my appointment tell me this? And why didn't the receptionist tell me this? I cannot recommend this location. I've had excellent service at different Simon Meds. This one, they don't seem very empathetic nor compassionate. I'm now listening to the receptionist be equally dispassionate toward another patient. Not impressed.

This office charged me a copay even though my insurance said I didn't have one. They claimed to…read morehave verified it with insurance while I was there, which cannot be true since insurance told me that I didn't have a copay. If I refused to pay, they could refuse to see me. I paid. After it went through insurance and the service was paid in full by the insurance company, SimonMed did not tell me I had a credit. My husband had the same encounter, but instead of providing a refund or telling us he had a credit balance, they claim to have applied it to another visit even though we paid for that visit as well. I wouldn't go there unless you have money to burn and can wait for refunds to process.

My primary care provider ordered both a mammogram and an ultrasound due to my medical history,…read morewhich includes two prior lumpectomies. When I arrived at SimonMed, the front desk and reception staff were absolutely wonderful. Kind, professional, and doing their best despite the facility running about 20 minutes behind schedule. Unfortunately, my experience took a sharp turn once I was taken back for imaging. The technician, Monica, informed me she was only going to perform a mammogram and stated there was "no need" for the ultrasound that my doctor had specifically ordered. While I do not have a medical background, I strongly believe a technician should not override or deny imaging ordered by a physician. When I explained that the ultrasound was likely ordered due to my medical history, she stated she would not complete it without prior pathology reports (something I was never informed ahead of time that I needed to bring). I asked if she could contact my primary care provider directly, and her response was that it was "too messy" and that I could call instead. I found the response to be shocking and incredibly unprofessional, and chose to contact my doctor to request the report. I also explained that I would be leaving the country for an extended period and needed to complete everything my doctor ordered during this visit. Only after I continued to advocate for myself did she finally complete both the mammogram and the ultrasound as originally prescribed. I want to be very clear: the ultrasound experience and the reception staff were phenomenal, compassionate, and professional. However, the mammogram portion, specifically the interaction with this technician, was stressful, dismissive, and completely avoidable. Because of this interaction, I do not feel comfortable returning to this facility, despite how outstanding the rest of the staff was. Patients should never have to fight for care that has already been deemed necessary by their physician... especially when dealing with something as serious and personal as breast health.

Tisha is absolutely amazing and cares about me and my health. I recommend her to everyone needing…read moreextra care.

Tisha has been my Psychiatrist for 5 years now, and I CANNOT RECOMMEND HER ENOUGH. When I first…read morebegan seeing her, I had just attended 2 impatient facilities, and had never struggled with mental health before. Everything was new to me. I had previously had appointments with 7 other psychiatrists who only took 15-30 min to talk with me, and I feel like they didn't actually care, and weren't putting in enough time to get my correct diagnosis. However, Tisha sat down with me for an hour (or more) and really took the time to listen to me, and ask thorough questions. She also took the time to explain (in basic language) what was happening in my brain (and didn't just refer me to online sources like so many others do). She's also not just trying to push pharmaceuticals, and she carefully lays out options and gives patients some autonomy in their own care. Tisha was very clear from the beginning that pharmaceuticals are great, but to really improve, I can't just pop a magic pill. I'd have to make some other lifestyle changes (which she also laid out clearly). I've never met a more THOUGHTFUL and CARING doctor ever. I truly believe she is the gold standard of psychiatric care. I would not be the fully functioning, mentally stable woman I am today without her. Thanks you SO SO SO MUCH Tisha.