I went to Removery a few times before finding bonsai and I absolutely love this place. The staff is…read moreso warm and my tech, Natalie is so kind and comforting. Every time I go my results have been incredible and way better than when I was going to Removery! Pricing is also great!!

Great experience from start to finish! The staff is professional, knowledgeable, and made me feel…read morecompletely comfortable throughout the entire process. Daniel and Dugan are always so helpful, friendly, and truly go above and beyond to make everything easy. The office is clean and welcoming, treatments are quick, and I've already seen amazing results. I couldn't be happier, highly recommend!

I'm happy that I picked this place to get my tattoo removed. I make an appointment and can be in…read moreand out into time. The studio is clean and I feel very calm when getting my treatment. I highly recommended this place to get a tattoo removed.

Went back and totally different experience. Way better. It was a different tech working the office…read more I would definitely recommend to bring someone in with you each session only because I still don't think the last tech person did a good job and my skin definitely reacted differently.

The personnel at this location are great at what they do, but they can't make a laser do what it…read morecan't, and that's remove grey hair. I had signed up via a phone salesperson who had to know, based on my given age, that I had grey hair, but she did not tell me. The minute I started treatments, the staff was forthcoming and I am certain they didn't know about the phone techniques used to part over $3,000 from me. Nevertheless, they tried. A complete waste of money.

New I would give zero stars if I could. The staff is not at…read moreall helpful. My mom and I were sold packages on a "deal", I was sold a full body package along with face and my mom was sold face, underarms and Brazilian. Out of nowhere I was told my face is not covered, and now I'm being told it was never included in our "deal" and the person who sold us the deal apparently doesn't work here anymore and sold us "maintenance packages" 1. When we were sold these packages we didn't know we were being scammed. 2. If the person doesn't work here anymore how is that our problem? 3. The staff is not being helpful at all with assisting this situation and all we are hearing is "this person doesn't work here anymore." 4. We are first time customers how was this person allowed to sell us maintenance packages? I then gave them the opportunity to let me purchase face with the current 70% off but I was denied because apparently I need to go with the "original deal" again we didn't ask to get a major discount, nor did we ask for a maintenance package. This is extremely disappointing. Highly highly unprofessional behavior from the management. When asked for a refund I was told the services already provided will be deducted at full price which is bs because again we didn't ask for a scammed discount. This company sucks and scams people. Telling us to follow our original "discount" but not actually using any discounts. Don't fall for their tricks.

I'm so happy I got my lips done with laser away! I was a little scared because I didn't know who…read morewas injecting me at first but they are very professional. Karen, my injector, did a wonderful job guiding me through the process. She helped balance out the evenness in my lips and gave me exactly what I told her! I also love that I payed everything upfront before getting them done. At another med spa I had been to you pay after and are required to tip. Obviously I would tip, but with laser away its all up front which is great! The only thing that I feel like LaserAway could have is music while patients are getting their lips done/other procedures. I've been to another medspa before and they did that and I like it. I will be back!

I came in for a tattoo removal and filler consultation, was very clear about what I wanted, and was…read moreassured they could deliver exactly that. Based on their confidence, I paid upfront for tattoo removal and 3 syringes of filler. Right after the first tattoo removal session, I was told the tattoo removal wouldn't work because of the ink color -- something they absolutely should've mentioned before selling me a package. With the filler, I was only given half a syringe (with no explanation until after I paid), the filler was placed wrong and was injected on the inside of my mouth as opposed to around the lips where it's supposed to go. It was done in small section so you could see where the product was and wasn't. I was told that it would need to be dissolved because I had a bad reaction- I've been getting filler for years, but again trusted them, so I got it dissolved and came back. When I returned to get the rest, they told me they'd thrown it out because "they can't store it so I need to purchase more" Again -- never disclosed until it was too late. I asked for a refund and was told several times it was being processed, but months went by with no response. I followed up constantly, stayed patient and respectful, and was either ignored or brushed off. Finally, someone from their national office called me -- he was rude, aggressive, and sarcastic from the second I answered. When I asked him not to talk over me, he paused for a full minute just to say, "Just wanted to make sure you were done before I was allowed to speak." Then he hung up on me when I address his behavior. I spent thousands of dollars here and got nothing I was promised. Now I have no thousands of dollars in credits that I will never use. They lie to make the sale, botch you, dodge accountability, and treat you like an inconvenience if you ask questions. Worst customer service I've ever experienced. I never wanted to embarrass myself by sharing photos of my lips, but want to help anyone else who is considering going here. Save your time, money, and sanity -- go literally anywhere else.

Customer service, representatives knowledgeable of the products, and being flexible. I had…read moreappointment and arrived 10min late, I was not greeted when I walked in, just blank stares and everyone looking down at their computers. I gave them my name and was told "since you're 15min late"... I corrected her and said I am 10min late. So already from the beginning this place does not feel like they're customer oriented. More of a, we're here because it's our job, type of vibe from the employees I noticed in there. They couldn't continue with my appointment, knowing I come from an hour away, and I won't be giving them my business in the future.

This location holds everything needed in an organized and clean way. The staff is friendly and…read moreknowledgeable and helped me get the best savings for the package I bought. The actual procedure was not painful but definitely awkward feeling. They guide you with post treatment care. All and all the process was easy. Waiting on results, that will show on a few weeks, in order to decide if I will be treating more areas.

Liz and Angie were absolutely amazing. My wife and I felt very welcomed, package deals were…read moreabsolutely affordable I recommend to anyone wanting to get rid of old tattoos the service is life changing my wife and I can't wait to see our fķmust next one soon as the price is so vy G

I signed up for the unlimited package to remove my tattoo sleeve. It was extremely affordable…read morecompared to other places! Liz was so helpful, patient, and informative for my first tattoo removal session. She took her time with me and gave me breaks when needed. She answered all of my questions and made me feel at ease! This needs to be your go-to place for any tattoo removal needs.

I'm currently in the process of getting Morpheus8 on my face to slow down my aging just a bit by…read moreincreasing the collagen in my face. I just turned 60 and want to look more refreshed and not so tired when I look in the mirror. I just had the second one done today. I purchased a package of 3. I'm loving the results so far and looking forward to the end results. Dr. Baker and his staff are very knowledgeable in their professions and I feel comfortable with my decision in choosing The Retreat, Rockwall. The same day I had my first Morpheus8 about 6 weeks ago, I posted a video on my FB page discussing the procedure and showing what my face looked like that very night. I highly recommend The Retreat and this procedure for anyone wanting a fresher look. We aren't getting any younger ladies. Take a look: DebbiePrince-Artist Debbie

I don't usually write reviews, but I felt like I had to this time so others are aware of my…read moreexperience. I went in for lip filler (a full syringe) and a lip flip and paid $700. I was told the results would last a long time, but it has only been three months and the filler is already gone. That was very disappointing, especially for the price. I'm not sure what product was used, but based on my experience, I would not return. I just want to be honest so others can make an informed decision before spending their money.

Katriece's service is outstanding every time I get laser. She is very knowledgeable about her work…read moreand has great memory to make the experience personable. I highly recommend this place because of her.

Came to Ultimate Image almost 4 years ago for laser hair removal since they have lasers that work…read moreon darker complexions and had a wonderful experience with Katrice! Last month was looking into getting laser hair removal for a different area and was happy to see that Katrice was still there! Packages are affordable and the service is excellent!

Found an incredible deal on Groupon for six underarm and Brazilian laser treatments at $49.00 and…read more$99.00, respectively. I even got a $99.00 deal on lower legs as a random Wednesday client! The technicians are friendly, calming and go out of their way to make you feel comfortable. This is definitely one of the best beauty decisions I've ever made!

I hate to give anybody a bad review, but I feel it's necessary to let prospective customers know…read morethat this place is just not good and they are wasting their money if they come here. Let me first start by saying that their website does not give prices for photofacial treatments, so I called the office and was quoted a price; however, when I called back a week or two later to schedule the appointment, I was told that the original quote was incorrect and was informed of the actual price for individual treatments vs a package of 3 treatments. I decided to go with the individual treatment to see how the results turned out. After I had the treatment, I was told the price for photofacial treatments was again not what I was quoted on the phone, but a now different price, for the third time. They need to get there price list figured out. I've never in my life experienced this, but that alone turned me off about this business. I don't have a problem paying what they charge for the photfacial treatments, however it would be nice to see some results. I saw absolutely no results. Nothing darkened, nothing scabbed over and flaked off. I saw zero results, and it's now been 3 and 1/2 weeks later. So not only are they not able to get their prices straight, but they will take your money and you will see absolutely no results. I could have stayed in Plano or Dallas and got a photofacial for cheaper.