Review based only on summer lodging, not winter/ski season. We stayed at Sipapu during the summer and unfortunately, the experience was a bit underwhelming. We booked one of the cabin duplexes, which turned out to be extremely outdated. The space had a very old, dingy smell, and there were several cleanliness issues--some areas were noticeably dirty and there were no tissues provided. The heater didn't work, which made the colder summer nights uncomfortable, and to make matters worse, one of the bathroom windows wouldn't fully close. It definitely has rustic charm and potential, but the accommodations could really use some updates and better upkeep. For what we paid, it was definitely not worth the price. With a few improvements, it could be a much more enjoyable stay. read more

Sipapu Ski & Summer Resort - Refrigerator - Ski Resorts Near Me - Vadito, New Mexico

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2/10 The staff is terrible aside from a few people. Not one person knew what was going on. Our locker was broken and would not lock. After about 20-30 minutes of waiting, they finally came to the conclusion it did not work. After we had told that already. Their solution to the problem was to purchase another one, full price. We were not given another for free, and they did not allow us to place our belongings anywhere, for safe keeping, in a backroom or side area. So our only choices were to leave our stuff in the car or purchase another locker. Aside from this the conditions were terrible, though that could be placed on the weather. With not many trails open, and riding got pretty repetitive very quickly. read more

first of all everything here cost you up your ass. I got a cheese burger for 14 bucks plus a 3 dollar water. Got my burger and it didnt even come with lettuce or tomato or none of it, and when I complained and asked for those things they gave me BROWN ASS LETTUCE?! Yall guys are a joke lmfao i see why yall barely a 3 read more

Sipapu Ski & Summer Resort - Expensive ass terrible ass burger - Ski Resorts Near Me - Vadito, New Mexico

Got say, it's a great place to learn. First time visitor. Felt some odd vibes getting my ski lift ticket. Was told I've been there before, so they made me pay for another ticket. That sucked... Anything you do here is on your phone. Ordering food, getting your lift tickets, rentals.. it's kind of annoying. Lastly, it was at times really frustrating because all I saw several skiers and snowboarders in the middle of the terrain sitting. People should have decency to move off to the side. read more

Paid 765$+ ahead of time, time comes to check in and can't get into room, left no room key and nobody to get ahold of. Left my family of 6 stranded at 12 in the morning with no where to go read more

This review is strictly of the alpine ski experience at Sipapu. We've never used the lodging at this resort, although I've read that they offer some killer deals for those seeking a bargain in lodging and don't mind a basic hostel-ish place to sleep. I'm also offering some grace when it comes to things Sipapu and every other seasonal business cannot control at the moment: a global pandemic, the great resignation, and the warmest year on record in the last 125 years. Now that the disclaimers are out of the way.... As a once-every-2-years kind of skier from Texas, I've tried just about every ski resort available in New Mexico, and almost always during the most crowded times of the year (Thanksgiving Break, Winter Break, and Spring Break) when the students in our family are out of school and able to travel. We want a variety of green slopes, fewer people, less obnoxious tourist behavior, and no dare-devils racing down the slopes. For our money, Sipapu offers all of this and at prices that are much less than the other Enchanted Circle resorts (Angel Fire, Red River, and Taos). No one comes to Sipapu to show off, they come to have a family-friendly, "no frills" ski or snowboarding experience. In the 2021-22 season, kids 5th grade and younger ride the lifts for free. FREE. Our kid has aged out of that deal, but we were able to ski over Christmas this year for 2 full days with full equipment rental (including helmets, unlimited lift rides, and rental insurance) for $86/day per person. That is unheard of for non-locals over major holidays in our 20+ years of skiing experience. Be sure to reserve and purchase online https://store.sipapu.ski/ in advance for the best prices. The distance from Taos is not too bad, about 24 scenic miles out on Highway 518. It can be a bit hairy during heavy snow and ice, so plan for the right vehicle and cautious driving. We prefer staying in Taos in a comfy VRBO or AirBnB walkable to the Plaza, then doing the drive out to Sipapu for our ski days. We choose Sipapu over Taos Ski Valley for the more relaxed, beginner-level atmosphere. I'd classify our family as "experienced beginners" in that we know how to use our equipment, get on and off a lift, recover from a fall, and abide by the safety rules of the trail. We've been skiing for decades, but we don't get a chance to do it very often. So, we usually spend our first day of a ski trip just getting used to how everything works, acclimating to altitude, and gaining confidence on our skis. The second day is for tons of fun skiing greens until we are too tired to go again. If we can afford a 3rd day, some of our more fearless family members may start taking blue runs. By day 4, it's usually time to get on the road to go home. The 41 runs over 215 skiable acres at Sipapu are perfect for us, with plenty of green and blue slopes to keep us entertained and a decent separation of the few black diamond trails so that the speed demons are less likely to run us over. The season at Sipapu is said to be the longest in New Mexico, from November to April on a "normal" year. Unfortunately, increasing annual average temperatures and drought conditions mean that we can't count on that stretch any more. In the last 2 weeks of December 2021, only 2 of the 6 lifts were running and most snow was man-made on the 3 green runs available. Thanks, global warming! We still had a great time, but it would have been amazing with natural snow and more terrain to cover. Next time, we'll plan for a February or March trip to be on the safe side. Other good to knows: Arrive early if you are renting equipment; the shop opens 1 hour before the lifts. Go to the kiosk nearest parking to activate your party's lift passes and then proceed to the equipment pickup line. You'll have 3 stops: boots and helmet fitting, ski pickup, and poles pickup (if you're using those). Ask for your poles in the first stop and you won't have to go back. It gets kind of chaotic in there, so stay focused but be kind to the harried staff for the best experience. Lockers for your belongings are outside the exit of the ski fitting area. Bring quarters for those. We managed to fit 3 sets of adult snow boots in one 50¢ locker but YMMV. Of course, you can always put your stuff back into your car, as parking isn't far away. Food and drinks (typical fast food) must be ordered online https://food.sipapu.ski/ during COVID. Someone will have to go upstairs to pickup the order, and stairs in ski boots with full hands is... an adventure, lol. Save some dough by packing a picnic cooler in your car, but don't skip the hot cocoa - it's so good on a cold day. I don't recommend bringing a brand new 1st time skier here to learn. Lessons and service levels are likely better at one of the larger resorts during the holiday season crowds. Come back to Sipapu when your group is ready for some independent skiing on more challenging greens. read more

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Ok not a fancy resort but it's the only reason I learnt skiing. Very affordable. The lines for rentals can be long, but once you get your own equipment and your own access card that you activate before you get there- it's a breeze. I owe my ability to ski to this simple but nice resort. read more

5 stars for the price, very affordable...downright cheap. We stayed on the mountain 50 yards from the ski lift in a "modular home", nothing fantastic but nice. We stayed three nights and the only complaint was that the furnace went out the morning we left, we would have started a fire in the fireplace, but since we were leaving no big deal. read more

This is the perfect place for those wanting to learn the sport without spending a fortune to do so. My husband is a skilled snow boarder and still had fun while my daughter and I took lessons. We rented the adobe house and although it was very quirky, and not fully stocked like advertised, it served the purpose of a pace to spend our evenings after coming off the slopes. Kitchen had just a few pots and pans that were usable. Others had the non stick peeling off and were unusable. There were no mixing bowls, cutting boards, sheet or baking pans, paper towels. We brought our own crock pots which I would highly recommend centering your meals around since cooking with minimal supplies is difficult. Also the cafe at the ski lodge is the only place to get food or grocery items within 20 minutes, so planning meals is really helpful. The cave closes 5 and there is no other community space. There is no red carpet service at this resort. Like I said before, it serves its purpose but 70% of the staff has a chip on their shoulder. We needed to move a ski reservation and I was instructed to email them. It's been 6 days since I emailed them and still haven't had a response. I was told to ask someone in the ski instructor outfit if they could help but when I approached Edward he was so condescending and rude, telling me it was my fault and basically too bad. There was a lot more to our conversation of rude and belittling comments, but let's just leave it at that. He wasn't anyone who could help but just wanted to talk me in circles I guess to enjoy it. I just don't understand why people act that way. If it wasn't for tourism he wouldn't have a job. Just frustrates me when kindness goes a long way but people seek out being rude to have a power trip. This place seems like it was opened 20 years ago and forgotten if you know what I mean. There is no manager or head of staff. Very little help and no one seems to know what's going on. They would really benefit from better and present management. Overall I would say we would come back because we can ignore those things and appreciate the savings, the mountain and time with our family. But if money was not an object we would look elsewhere to step it up a notch. Just come prepared with your own stuff, bath soap and shampoo, hairdryer, the other kitchen stuff I mentioned, and a focus on the mountain and you will have a good time. 3 stars for mountain and lessons. 2 stars for everything else read more

It's the cheapest in the area. Laid back workers and enough challenges to help you grow your ability quickly

If I could give a negative rating I would. The place was dirty. The sheets and towels had not been cleaned when we got there. The "bunk bed" was a few mats on the floor of an alcove too small to sit up in. The screen door was off the hinges. The steps were a tripping hazard. read more

DIRTY NOT safe NOT handicapped friendly Rotten wooden s broken stairs poor heat misleading description of the accommodation

We LOVE Sipapu Ski. We have season passes and our own gear, so that helps speed up the process. However anytime I have had to rent or communicate with ticketing, they were efficient and always very kind! Also, guys, this mountain is way too affordable. We don't deserve to be able to ski a fun homey mountain for such great prices. I am extremely thankful for this little mountain! Just be kind and understanding of the folks working there, treat them with respect and they will absolutely return the love. On the subject of lodging - I have not ever stayed there. We stay in Santa Fe and drive up the mountain. Santa Fe has fantastic food and shopping and the drive up has always been very doable. Love you Sipapu! read more

Sipapu Ski & Summer Resort - Ski Resorts Near Me - Vadito, New Mexico

I would give it ZERO star if allowed. We went with our 6 years old for her first ski experience, so we signed her up with two days of ski lesson. Her coach was Jose, and all we saw was the guy just put both hands in the pocket watching the little ones struggle. Towards the middle, he said he would take a 10min break then he disappeared for over 35 minutes. His manager, Edward, apparently didn't appreciate we complaining to him regarding Jose's MIA, and blamed us for being unreasonable. My wife even overheard he telling Jose "They (the customers) don't appreciate the fact they can't find a cheaper place in the US" This is the MOST irresponsible, asinine insult to any customers I've experienced. Some minor complaints are (1) Rental process is slow and inefficient, and the staff, especially the one at the boot rental was rude. (2) Web site design is horrible, very confusing; Should have checked yelp review before the trip. Will never go back. read more

A good ski/snowboard resort for beginners! It's cheaper than other resorts (know you get what you pay for in that it's much smaller and if you're more advanced you will go through all the runs quickly). FYI purchase online for cheaper lift tickets. As others have said, set expectations that this resort is on the smaller side. They did run out of the boot size we needed the first day and lunch lines were very long. But if you can overlook these for the lower price then it is worth the trip for sure. I think it's the perfect spot for first timers since you probably won't be going down the more advanced runs at a bigger resort. Pro tip: going up the longer lift and going down the green route (Sassafras?) is the best practice route imo. It's long enough to get some practice without having to go up the lift again and you can do short blues to shortcut the green if you wanna push yourself. In short: it's cheap with no frills. Worth a first visit and then you can decide if you wanna come back. read more

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Great time ski'ing, but the process to do it was inconvenient, all the workers are moving around stations trying to help 3 ppl at once. Maybe stay PUT and the line will move. read more

I haven't been back to Sipapu since 2018 so I figured I would take an intermediate lesson to feel comfortable again. My instructors name was Kevin and I would highly recommend him to anyone. He was patient and listened to what I wanted to improve on. He was also just very personable which calmed the nerves a little. He is a sweet soul you won't be disappointed. read more

It's a great experience. Beginner friendly I would recommend booking with Luis for lessons. But one young lady was extremely careless and irresponsible I was going down a slope when she came in on her ski bike and stopped right in front of and it hit me, while paying no regard to me or the other children using the slope. She didn't even apologize she just continued playing on the bike and left. I wasn't able to continuing snowboarding due to the pain I experienced from the crash. Another employee working the conveyer that was designated for the younger children was continuously cursing. I had a great time but I wish the staff was more kind and responsible. Luis was great though! Food was also great! read more

This concerns the rental process. Very inefficient. Expect 2 hours if skiing missed if you decide to rent here. IDK about the mountain. read more

I accompanied my pals who've been coming here since the 70's. Unfortunately the water pipes froze in the first 2 casitas they booked us in but they sorted us out within minutes! Greg the handyman was exceptional and Megan in the customer service cabin was a real gem. I was laid up in bed Mon-Wed of our 5day stay. Life happens. C'est la vie!!! read more

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Stayed 2 nights here for a wedding and we probably won't stay at the "resort" again. We rented a suite for 2 nights and what was advertised online versus what we stayed in were completely different. Talking to other wedding guests, our room seemed to be "nicer". Other guests said their beds were unmade, mouse droppings in the sheets and dirty floors. A staff member said they are short staffed and I completely understand the difficulties that may bring, but for the price that they charge a night ( which was $490 for the 2 nights) guests expect a clean room. read more

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My husband and I are in NM for our honeymoon and after a day skiing at Ski Santa Fe, we decided to try somewhere smaller. We got lessons at Sipapu, as it was our second time skiing (I skied as a kid, but I don't think that counts) the instructors were patient, helpful, and encouraging! The lessons were worth the money, and private lessons here are still much less than group lessons anywhere close. The only complaint I have is that the difference between the bunny hill and the next easiest green is too large for our midwestern skill set. I think it has to do with the fact that we might be hill skiers not mountain skiers. Lol. We loved the rental process (and returns are easy) the staff is helpful, friendly, and they seem like they love their jobs! After building up our skills at milder courses (back in the Midwest) we will return! read more

First, I grew up skiing here and we return every few years because of family tradition. We love the affordability, small crowds and friendly nature of the resort. It is a wonderful place. HOWEVER in 2022 the management company has made everything an ORDER-BY-PHONE nightmare! Everything must be done in advance using their website - not even an app. LARGE signage needs to be put up outside the rental entrance and restaurant pertaining to the crappy NON-CASH nature of the resort. The singular exception is the gift store. Many many lower income visitors (which Sipapu caters to) do not have or want a credit card and save their cash specifically to go on vacation. Additionally, kiosks need to be set up in front of the rental area so people know to register online and can do so without punching their phones. The repeated effort of entering a credit card would be eased by an app that saves the credit card number for a 7 day period. Give the cash holders another option such as a refillable gift card that also functions as a lift pass. Why don't the barcodes on both sides of the liftpass work when scanned? The restaurant was an absolute train wreck. The machines for ordering kept crashing and are insanely slow because people don't know how to use them and can't find what they want! There wasn't even an overhead menu to help a family figure out what they wanted before they got to the machine. The ordering machines are setup so the line of people blocks all condements and the trash. I was impressed that the order-ready text function actually worked, but a queue screen would be much more helpful so you know your order hasn't been lost and how many orders are in front of you. Bars are all about impulse purchase and helping people relax - this ordering system is killing the most profitable resort component. HIRE SOME TRUSTWORTHY EMPLOYEES THAT YOU CAN TRUST WITH CASH!! read more

I have never skied before. My instructor was Pat and he was extremely knowledgeable and patient. I was feeling comfortable by the end of 2 hours. I highly recommend him! read more

For the money - Sipapu is a great option. For someone who needs to the space to learn how to ski, it's not a great place. The "bunny" slope for learners barely has a grade to it, and isn't large enough to learn on due to the congestion (Spring Break Week). Moving on to the larger "'bunny slope" -- that grade it too steep for learners, and then you have to watch for experience skiers coming off the blue routes that feed right into the bunny slope. For inexperienced skiers, watching their speed is frightening -- and causes them to fall. My niece was too nervous to learn there because of this. I cannot recommend Sipapu for teaching beginners. However the facility and staff there are lovely. read more

never coming back to this place 5 employees we encountered are all rude and disrespectful not one was professional waste of time after 1:30 ride one way no one cared to try help up in any way whatsoever read more

I was charged for tickets and rentals twice an hour apart. I showed the cashier and he was very nice and gave me the email to get a refund. He confirmed that I was charged twice. When I emailed guest services they informed me that they will not be able to refund me. I will be disputing this with my bank. Just a warning that they will steal from you. They stole $117.78 from me. read more

Inaccurate website description on lessons and unhelpful customer service refused to refund lesson fee that it was unable to honor. Poor/unorganized service with long lines at counter and rental services (no fitting help, ran around to ask where to get poles and helmet). Smoking attendant at bunny hill magic carpet that made every customer who ride the magic carpet smell second hand smoke, unavoidable!!! Website listed that it offered lessons on every levels on every terrain. I had called in advance to understand the lessons level. Even upon booking online, it has selection of ski levels: beginner, intermediate (comfortable on all green terrains), expert (exploring black terrains). I had selected intermediate lesson. However, on the day of lesson, when lesson was about to start, I was informed they don't offer intermediate lessons. Gone back to long line at counter, waited for over an hour to get straighten out. Finally I was told they will refund me, and asked me to write an email to get refund. Half a day gone by, wasted at the ski resort. Response to email for refund was rejected. read more

Charged twice to ski on slushy grass. Not only were the conditions horrible but I was charged twice due to a lapse in cell coverage. The employees gave me a website and said there should be no problems getting my refund since I was erroneously charged. Then the website and management refused my refund. This ski "hill" is mismanaged and won't take any accountability only your money , steer clear of this tourist trap. read more

Ignore all the negative reviews! Sipapu was great for our kids to learn to ski. The cabins are like tiny houses. Seem pretty new, had all appliances and things needed. Yes there was no hair dryer but you are essentially camping in a cabin. Staff was amazing, very accommodating and friendly. Josie and Nicole took care of us when the computer made an error. Greg and JP worked hard to make sure we could have the best ski experience and filled my tire up with air. Nila, Lisa and Carlos were very patient helping our kids learn to ski and snowboard. Paradise Grill was tasty, a little expensive but huge portions. This was our first of many trips to Sipapu. read more

This place is very beautiful, right by the river, and a great price! We usually camp in the summer in a forest campground so I was a little worried with how staying here would compare but I was pleasantly surprised. Lots of tall trees and very convenient to get to. Plus it was great to have the store and restaurant so close! read more

We booked for Thanksgiving 2020 and were so excited to go snow skiing. Sipapu sends us an email four days before leaving saying the Ski Resort is postponed till December 1, 2020. No refund but you can rebook but they have blackout dates and basically all the dates your kids are out of school are blackout dates. You only have 48 hours to rebook or you get nothing. As adults, we have jobs that we have to get permission to be gone from work, kids in school, pet sitting arrangements, etc. How do you make arrangements in 48 hours? WE DID NOT CANCEL OUR TRIP SIPAPU DID AND THEY DON'T WANT TO MAKE IT EASY TO GET MONEY BACK OR REBOOK. I would say I would NOT ever recommend this place to another guest. This was going to be our first visit there and to say the least, we did not get to experience what we paid for. They did not answer their phones. We were calling for five days. read more

Military get free lift tickets except on blackout days! I had a free lift ticket for signing up for their e-mail list at Ski Swap NM a couple of months ago, so I decided to use the free pass this weekend. If you sign up for their e-mail list, they have some pretty good deals (I.e. free lodging with a purchase of a $44 lift ticket). Although NM hasn't gotten much snow yet, Sipapu had their snow machines working hard to make sure they had enough to re-open this past Saturday. They only had one lift open, but it split into a blue and green. The blue run had two parts that were pretty steep for blues. The green had a really long catwalk towards the end and you have to do a lot of weaving past people stuck on the catwalk. They had a small park with a box and small jump for people just starting out, nothing too crazy. Conditions were pretty good but it got icy after 2pm. No lines, but short runs. Make sure to bring a leash for your boards, they'll make you go to the shop and buy one before you can get on the lift! They sell lunch upstairs, which is a little pricey for what you get, but the food itself is decent. They also serve beer upstairs, which is pretty nice. If you end up going to Sipapu, definitely join their e-mail list to get the best offers for a cheaper trip! read more

Sipapu Ski & Summer Resort - Sipapu map - Ski Resorts Near Me - Vadito, New Mexico

Awesome small resort situated in a due north shadowed valley that keeps the snow all season long! I've came here 3-times. Rentals at the base are quick and efficient; especially for Groupons. Great size for a couple of days. A few challenging blacks, great unobstructed blues, greens available all the way down. Not crowded and well maintained. Can easily see the mountain in the day. read more

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Update 2019: We stayed in Mobile Home 17 and really enjoyed it. It has a washer and dryer and 4 bedrooms. The bedrooms are split with two on either side of the home. I added pics to my review since we could only find one on their site. We never stood in a line for lifts and enjoyed having 100% of the runs open. The staff was friendly. The boot and ski fitting staff were especially nice. They were always kind and happy to help. The only issue we had was a lack of broom in the mobile home. We went to the front desk and asked for one and they said they didn't have one. We did have a string mop. I would also suggest a tote box check-out system for the kitchen needs. Each of the 3 kitchens that we've had at Sipapu had different pots and pans available and I'd rather not have to guess and overpack stuff from home. If they put a specific set of items in a storage tote with the list available online and let guests check it out, it would reduce things disappearing and be a lot more helpful to guests when they are packing and then using the kitchen. They say it's a fully stocked kitchen but there's no mixing bowls, measuring cups, hand mixer, 9x13, etc. Overall, it was another amazing year at Sipapu. We're already booked for next year! read more

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I really loved coming here, but there are some things you need to know before you go. Rooms: 1.) Do NOT come here with your dog. They will put you in the nasty 'hotel' rooms. When I say nasty, I mean disgusting. Our bathroom overwhelmingly smelled like dog crap. 2.) They don't really clean the rooms very well between customers- they especially don't mop. Just bring some flip flops to walk around in, and some cleaning spray, and paper towels- you'll be good. 3.) Again, do NOT stay in the hotel rooms. The heater will blast you out. We slept with our window open in 8 degree weather with no comforter on. At midnight and 4 am the snow machines are running and they will wake you up since the window will be open. Also, the internet is nonexistent. You can send a text, but not watch a movie or play a game on your phone. 4.) Stay in the 'Suites' - these are a million trillion times better. We switched to these and it was SO much better. They have a kitchenette, wood burning fireplace, dining room table and chairs, couch, 2 bunk beds, and a king size bed. All for an extra $20. No brainer. The internet is great too. 5.) Bring a DVD player and some dvds or a Roku/ Amazon stick. They have a tv in the living room, but no cable. I don't understand why they do this but they do. We had to drive into Taos to get one. The first two nights we played cards to pass the time, but day 3 we were ready to veg in front of the tv. On that note- bring firewood too because they don't sell it here. Food: 1.) Meals average $12-15 per person + drink. On one hand it's nice to not have to worry about lugging all the groceries, utensils, paper plates, etc with you and hoping your fridge works (ours didn't in the hotel and trying to keep everything cool was a nightmare). On the other hand it can get expensive. We decided to have a late breakfast and then dinner at the cafe. We filled in the gaps with non refrigerated snacks. Worked for us. If you're in the Suites you'll have a full size fridge and range (no microwave). Skiing/ Snowboarding: 1.) I brought 2 kids that never skied/ snowboarded before. My advise as a parent is if you've never snowboarded and your kid wants to- spend the $60 and pay for a private lesson. They'll need it. (I highly recommend Hannah for snow board lessons- she is so encouraging and patient) 2.) There is a big difference between the learning hill (almost completely flat) and the 'practice hill' which is long and steep. They desperately need something in between. Your kid will spend the day walking up the medium hill that has no magic carpet and it gets really tiring, really quick. 3.) As a parent- grab one of the picnic tables next to the learning hill if your kids are beginners-you'll thank me. All the employees were very nice, but just know that there is a 'just roll with it' kind of vibe here. Don't come here with high expectations- you get what you pay for. But all in all we had a fantastic time. The snow was great, other skiers were friendly and personable (no snobs), and the scenery was great. read more

Been coming here for 11 years. Sadly, it's changed for the worse. Lost is that family friendly feel. And at the upstairs cafe we spent 35.00 on 2 plates of food. We asked for fries instead of a baked potato and was told we couldn't substitute anything but could buy fries on the side. The baked potato was cold in spots and wouldn't even melt butter. It was good while it lasted. read more

Sipapu Ski & Summer Resort - Cold baked potato - Ski Resorts Near Me - Vadito, New Mexico

Worth the price for sure. Staff is super friendly . My primary issue is that this new online side of things. Buying tickets online makes sense but then you cannot get a rental or even food without ordering online. Feels like a hassle to both customers and staff. Takes up more time for sure. read more

I hate to add to the bad reviews of this place. It's a great little mountain with the potential to be "the go to mountain" for people with kids!! Both my kids took a snowboarding lesson and they loved their instructor. However, that was where the great customer service began and ended! The rest of the visit was a series of interactions with Sipapu staff that left a bad taste in my mouth, over and over again. On our second day, when I knew my daughter was ready for something beyond the bunny hill, I took my daughter to the high speed quad lifted (ALL signage says to take beginners there before going on the other three person lift) and when getting off the lift (for her first time ever) she had some trouble (don't we all have trouble getting off the lift the first time) and the lift operator started in rudely lecturing her on all that she did wrong! He never bothered to find out how many times she'd done it. Then on our second time up, he did the same thing!! Absolutely crushed my daughter's confidence. In addition, there were good and bad interactions throughout the weekend. Just crappy, unkind, "I don't give a shit" attitudes. This mountain has not discovered that customer service is what brings people back. read more

I drove four hours from Colorado Springs to use the groupon I purchased for half off of lift tickets and rentals. When we arrived, there was a long line of people waiting to get lift tickets and rentals, but the employees stated that they were at a "halt" They apparently ran out of equipment to rent or to people. We waited for almost two hours for gear. The drive was not worth it. The staff was very rude. The manager was no better than his employees. They need to be retrained and re organized. I recommend arriving before they open or right when they open. Even then, there's no promises that they will have any equipment for you. The staff are a bunch of inconsiderate, disrespectful and unaccomodating people. read more