Always helpful. For a hometown hardware store, they often have a better selection of hardware than…read morethe big box stores.

It's great that we still have these "Hometown" hardware stores. Each time I have gone here the…read moreservice has been knowledgeable and polite and they have had what I needed for my latest project.

Surprised what kind of items we found on the shelves while killing some time downtown. Very…read morefriendly staff, and they offered the kids a sucker on the way out even though we didn't end up buying anything. I would go to them in the future if I needed something!

Very Good: Fantastic selection!…read moreBIG old "creaky wooden floor" HW store like the classic Fingerle in Ann Arbor and so many across this rusty old state. The PREVIOUS owerners were GEMS amid the community, not to mention the beautiful old dog that greeted us animal people. The EMPLOYEE there is a great and helpful fellow! MOST unfortunate: The NEW owner. I LIVE in Watervliet but drive to Hartford to avoid this fellow. I'm sorry about whatever happend that he seems such an unhappy soul, but I DO hold hope he gets SOME return on investment so a more traditional, community-oriented handyperson may soon fufill this role again.

quality paint store and more with very helpful employees…read moremake this a go to stop for any kind of home fix needs or a small to large renovation

Great selection of paint ,stain, brushes, floor finish, hardware, plumbing, electrical. All in town…read moreof Benton Harbor. Find things here that the big box stores don't carry!

Great HVAC sales and service. Thanks. They made sure my ac was installed and running smoothly. And…read moremy boiler heating system is well cared for.

Boelcke sends out Facebook ads advising us to call them to do preventative maintenance on our air…read moreconditioners before the cooling season begins. So, as a member of their Maintenance Agreement family and as a 20 year customer, I called on April 16 to schedule my preseason service. They were booked until July 28. So much for preventative maintenance and so much for customer loyalty.uu

Sales, installation & repair guys have all been great. However, customer service is terrible. They…read moreneglected to pull permits. The President of the company came out during installation & introduced himself with promises of being available should I have any issues. Yet he was elusive & never took my calls. I love my panels but really need to stay on top of things. They do not monitor the panels closely once in operation as promised.

WHY IS MY BILL STILL SO HIGH!!! The AC doesn't work, and it's summer, so we are not using the…read morefurnace, which doesn't work anymore either. The promise of lower electric bills is not coming true!!

We experienced a cave-in caused by heavy snow where the garage peak joined the roof peak. After…read moreinvestigation, it was determined that poor construction was the main cause, but the insurance company gave us a quote for total roof replacement. SG gave us a quote to match the insurance quote, but with an agreement that there would be additional cost to correct the initial poor construction. The day the roof replacement began, pictures were taken and were sent to the insurance company along with an estimate for the work needed for the repairs. SG was successful in soliciting the insurance company to cover all of the repairs, and we ended up with a beautiful new roof. Thank you SG for a job well done. The workers did a great job with minimal disruption. They were friendly, quick and efficient. I recommend SG to anyone needing roof repairs.

After installation, we began experiencing water intrusion issues that were not present before. This…read morewinter did bring more severe ice dams than we have experienced in past years; however, the leakage has occurred only in specific areas of the home. In reviewing those areas, we observed visible gaps between the drip edge and the gutters. Other sections of the home, where the gutter and drip edge align properly, do not show the same issues. The gutter installation appears inconsistent, with some sections installed correctly and others not. When we reported the problem, the company recommended using a roof rake and applying salt to manage ice buildup. This was not something we had ever needed to do previously, but we followed their guidance and took those steps as instructed. We were later told that the gutters were installed "the best they could be" due to existing fascia and rafter conditions, and that wire was used in some locations instead of straps. We were never notified during the installation that these conditions existed, nor were we given the opportunity to discuss alternative solutions or address them at the time. Additionally, we did not receive a post-installation inspection or walkthrough. (Despite requesting one when we received our invoice three or four weeks later.) Had we been informed of the installation challenges or provided a final inspection, we could have addressed concerns earlier and potentially avoided additional damage. We understand our home is older and that renovation projects can uncover unexpected issues. However, clear communication and transparency are especially important in those situations. We chose this company in part because of the many positive reviews and the reputation they have built. We understand that mistakes can happen on any project. What matters most to us is how those issues are communicated and addressed. In this case, we expected the same level of integrity and accountability through challenges as is shown during successful projects. We are sharing this review to provide an honest account of our experience and to encourage clearer communication, transparency around installation challenges, and post-installation inspections for future customers. We were never notified of fascia or gutter issues when we discussed the job nor was it in the estimate or notes. We did discuss the age of the gutters at which point I asked if they should be replaced before or during install and was told no, they wouldn't affect anything. We removed the snow as instructed immediately. We applied salt. We asked up front if the gutters were moved and/or lowered during install and were told yes. And I watched them move them as I was home during the install. We're not asking for much, just accountability and honesty. And the first substantial snowfall in Portage, Michigan was November 29 when we received nine inches. Then into early December. On December 7, we noticed the first leaks and I reached out that day with photos. Nothing was inspected when someone came out after that and we were told to apply salt and rake the roof, which we did. The statement about weeks later is highly inaccurate. And the leak was immediately after, there was no "pulling down" of the gutters.

Not exactly sure which address I call but Bel-Aire has always done me right. New furnace, AC unit,…read moreenergy audit all through them and I've been happy with the service. Never priced out other companies but I have to think all servicemen are overpriced and have to make their coin so I'm not sure who the cheapest is but I'm not sure I want the cheapest work done at my house so there you go. My only gripe and it could go for all servicemen, please don't send me a smoker. Like a car or a hotel can I request a non-smoker workman? I don't care what you do on your own time but no matter what you do, I can smell it on you and it stays around when you leave.

If you are looking for good customer service and techs that are seasoned and not being trained on…read moreyour equipment then I recommend not using Bel-Aire. Note, about the warranty - "what you think costs the least ends up costing the most". I feel Customer service starts with a phone call, their communication was fear based and power driven.

I knew what I wanted and Sharon led me to the exact type of carpet I described. I thought I wanted…read morebeige but when I took the samples home I suddenly realized I wanted a much lighter color and it was right in that sample patch. The price was reasonable and I ordered quartz rather than beige. It was installed two weeks later and I could not be happier.

We chose Tudor because every time we had a question or needed clarification, we called them and…read morespoke to a human being. We interacted with people throughout the process when we got our floors tiled and when we got new carpeting. The carpeting is gorgeous, and we love the tile as well. But mostly, we appreciated working with the people at Tudor.

Charles went above and beyond to repair my driveway. He did an excellent job, and was very…read moreprofessional and polite. If you need you driveway repaired, don't look anywhere else.

From the owner: Specialize is brush hogging, gravel driveway repair and stump removal. read more