Had been told I had an oil leak that needed repair. Went to Accel for 2nd opinion. They found that…read morethe oil filter had not been tightened by the other location. They are honest and reasonable - always lowering than where I used to go.

The professionalism of these people amazes me. I recently used their service because I bought a new…read morecar and the second day it wouldn't start well it was outta gas. I felt like a fool and I've never seen such kindness and small town laughter. I moved to Richmond to change my oersonL circumstances, but to also live in a smaller town, as I grew up in Versailles. I have taken it back for the second time with a real problem and I would recommend them to any and everybody, but only if you want excellence, fair pricing and hometown hospitality.

The website sux so bad I couldn't even price tires online. I will go where I can at least get…read moreonline quotes before I dial the phone.

Quick and affordable! They were able to do my tire sensors in 3 hours and that's with them being…read morevery busy. We will be returning customers!

They did a great job on rear brakes today on my Kia Rio. Very fast service and came with lifetime…read morewarranty on parts . I'll b back I appreciate the job well done

We have taken our three vehicles here on multiple occasions. The service is always friendly and…read morereliable. I trust their work, and you can't beat their prices. We always pay less when we go here than anywhere else. We will keep going back here because they have earned our business.

My son and his girlfriend had a warning light come up on their Ford Fusion on a trip from South…read moreCarolina to Southern Indiana. Sam's Pit Stop agreed to take a look at it and at least give them some good information regarding the meaning of the light. They were nice, informative and very friendly. I know my son was very grateful for their assistance.

Great value on repairs and parts. I have taken several different cars or trucks there since 2018,…read moreand Sam's has always done a great job for affordable prices. They are very friendly in the shop and do great work. I have NEVER had to go back to them to tweak or fix a job I already paid for. The one con here is they are kind of hard to get into, so if you need auto repair right away you may have to go somewhere else, but if you can hold off until they get you in, you will be very happy!

they charged me $700 to chnage my front brakes an rotors on my 2018 Corolla in may an I've had…read moreproblems since with my breaks I took it back the next day cause it was shaking so bad when I tried to stop an they repaired a break line an charged me another $70. That was 3 months ago I finally took it to a reputable shop yesterday an they showed me my breaks have not been changed or my rotors, mechanic said no way they was replaced in the last yr evens. Said pads was metal to metal an rotors had chunks took out so he replaced my breaks an pads an had only charged me $600 but how sad I was charged basically $800 from Veracruz 3 months ago for break work they never did an my car was so unsafe to drive. I'm so dissapointed an hopefully can help others from among the same mistake. There's other reviews on Google saying the same things they had more problems when they picked their car up an ahd take it back to them to still have problems. They are not doing the work they are charging for. Shame shame

Avoid this corrupt place like the plague it is. Waste of so much money. They did things I did not…read moreask to have done and didn't do the things I needed to have done and everything they did do was wrong and just created more damage and work. I went back several times but they never get better. Worst garage in the nation I'm fairly sure.. certainly worst I've ever known of. Go literally anywhere else.

An Amazing place to purchase a vehicle. From sales to service, they stand behind their product. I…read morehad a small issue after I purchased my vehicle and they made it right and even delivered the car back to me in Frankfort. A stand up company with some truly nice folks. Thanks Wes, Mike and Dwayne

If I could give more than 5 stars I would. Specifically, to Wes and Hadley. I absolutely hate car…read moreshopping, but they made this experience a breeze. I am from South Carolina and buying my favorite SUV from out of state as I needed to upgrade from a car to an SUV to adapt to our growing family, 1 newly adopted son and our first two Grandbabies. They have answered any and every question, concern I have had with promptness. I have not been left in the dark about anything. if I asked a question and they didn't have a specific answer they let me know. IE: I asked did they know when it would be delivered, and they were very upfront and honest about they weren't sure several factors went into getting that date and they didn't want to tell me wrong. If and when I need to buy another car I will definitely reach out to Wes and Hadley again. Richmond Car and Truck Center you have two upstanding fantastic employees on your hands, and I hope they get the credit they deserve

Had an alignment done, not all alignments are equal, and they did a great job. They also diagnosed…read moreother things that needed to be repaired.

Was traveling from Indy to Knoxville when a problem arose with my car. They were able to get me in…read moreand deliver excellent service at a reasonable price. Extremely p

Last week, I bought a previously owned vehicle from Gates Ford. First, I want to compliment Rick,…read more the salesperson. He was easy to work with and not pushy. And second, Victoria and a young man in the service were extremely helpful. In fact, they were fantastic! Their focus was on resolving my problem, no matter how much time it took. However, the sales personnel need tutorial sessions about what different models can and cannot do. For example, how to activate voice commands on different Explorer models. They may not know about non-Ford products, but they definitely should know the features on newer Ford vehicles. If nothing else, conduct an internet search. The customer should not know more than employees of Gates. And finally, the Finance person should know which financial institutions have branches in Madison County. The person gave me incorrect information. A few years ago, I had a negative experience with Gates. This experience has been better, but it has not been excellent.

I have purchased 3 vehicles from Gates Ford in the last 15 months. The sales team is excellent, but…read moreVictoria Robbins is the rudest Service Advisor I have ever met. I will never buy another car from Gates Ford as long as Victoria is still working there.