Avoid this company! I had a windshield replacement done on August 30, 2024, and it has been over two months with no resolution for the damage they did to my car during the installation. They cut my car's headliner and failed to calibrate the camera properly which led to my driver assistance features not working. They sent out a service representative to investigate the driver assistance issue and they were unable to find the problem and recommended that I have it assessed by the dealer, at my own expense. When I finally managed to arrange for the manager, Nels, to inspect the installation, he found that the camera was not connected. My driver assistance has not been working properly since the install and I brought it into the dealership to have it looked at. After evaluation by the dealership, I was informed that the camera wires were damaged, and it was not secured nor calibrated properly and would need to be replaced. When I found the cut in my headliner, I reached back out to Nels and was told he will have to investigate it. I have not heard anything back after multiple attempts requesting a follow-up. I have since made multiple attempts dating back to September 23, 2024 to contact the company for assistance in covering the costs associated with these repairs. Unfortunately, I have received no follow-up communication, nor any steps toward resolving these issues. I would not recommend this company due to their lack of accountability and poor customer service. read more

I recently had a profoundly disappointing experience with SIR Auto Glass, and I feel compelled to share my experience for anyone considering their services. Despite their online presence suggesting a local operation in Boise, it became quickly apparent that they lack a physical presence in the area. When I encountered issues with my installation, I found it nearly impossible to communicate with anyone beyond their third-party answering service. The installer, whilst apologetic, did not have the necessary parts to complete the job, which left my car sitting unusable in the garage for five days. Moreover, Shaun, the owner, apparently based in Portland, initially responded to my complaints but has since fallen silent(his voice mailbox remains full, so it is impossible to leave a message). The installation itself was subpar--my Land Rover's A-pillar trims were misaligned, risking water damage, and the grille cowling at the base of the windscreen ended buckled and required replacement. To make matters worse, the interior fabric on the pillars and the sun visor were left stained with black grease or glue, suggesting a lack of attention to detail. Ultimately, I had to take my vehicle to the local Land Rover dealer to rectify these issues, and I am now considering legal action against this business. I urge anyone thinking of hiring SIR Auto Glass to exercise extreme caution and especially consider the high number of recent, negative reviews. read more

My insurance company recommended Safelite but they couldn't give me an appointment for 2 weeks! How am I supposed to drive a car with no window for 2 weeks? Thank goodness my mechanic recommended these guys. SIR Glass was quick, professional, and I saved over $200. Thanks! read more

Our windshield cracked due to the ice storm and sir glass showed up to where I was at work and replaced it In A jiffy! Their work is amazing and the team is so friendly. I recommend them to all my friends and family to them. 5 stars! read more

Great service!! sir glass Came and fixed my windshield with no issues!! Had factory oem glass within a day of me making my appointment and had me all taken care of in no Time!! 10 out of 10 would definitely recommend read more

Great service. Tech was great and thorough. Thanks Derek! Good quality, had my Tacoma windshield replaced and camera calibrated. All took an hour or so. Fast and efficient read more

I've used Sir Glass for several years and have always had excellent service and staff is great to work with. Would highly recommend them for any auto glass needs. read more

Have always had great service from SIR glass!! They always answer the phone and are eager to som e whatever glass problem my cars may have.

Fast and very professional! Would recommend to anyone who needs glass work done!!! My new go to glass company.