Elle was an absolute professional and extremely knowledgeable when it came to real estate and the…read morelocal area. She was readily available to show us properties and had very quick response times with email and texts. We would work with her again and highly recommend her for your real estate needs.

Elle was fantastic for helping my out of town mom to buy a home in Grants pass. Reliable and super…read morehelpful!

LONG STORY BELOW. BEWARE!…read more THE OWNER OF ASURENT, LISA PETRINI, THREATENED ME FOR MY HONEST REVIEW! I slightly revised this review, today April 29, 2026 as a few problems were resolved on April 28th. Lisa, I investigated the law and you have nothing on me. This is protected speech. Have your lawyer check the S.L.A.P.P. law. I'm retired and I'll be happy to go to Medford several times to see you in court. There will be no arbitration on your efforts to stop me from exercising my First Amendment rights. Our experience has involved serious issues with financial handling, communication, and decision-making. The owner, Lisa, withheld over $500 from our owner disbursement, claiming an unpaid utility bill with the City of Ashland. This claim is incorrect. I contacted the City directly and received written confirmation that somebody (I thought it was the tenants, but, Lisa said it wasn't) established their own service, our account is fully paid, and the landlord account was closed. I emailed the city's communication to Lisa. Despite this, Lisa refused to acknowledge the City's confirmation and continued to claim she did not received a response from them. SERIOUSLY BAD NEWS REGARDING UTILITIES. TENANTS BEWARE!!! Added tonight on April 29, 2026 - The City of Ashland emailed me. Lisa Petrini, owner of Asurent, closed the utilities account for the property and left the tenants without utilities, including electricity, water, sewer, and other city services. The missing smoke and carbon monoxide detectors were photo documented during the original walk through with the staff of Asurent Property Management. See below for the response I received from Lisa Petrini. The original review was dated April 24, 2026. On April 28, 2026 Lisa threatened me for the review. I revised the review on April 29, 2026. We were also informed that tenants reported a gas smell--an issue that should be treated as an emergency. I immediately directed our contractor and Jahnke (HVAC) to inspect for a potential gas leak, as Asurent indicated it may be related to the HVAC system. Asurent then stated that the gas company had already responded and shut off the service. However, when our contractor and Jahnke arrived, the gas was on, and no leak could be detected using their equipment. During this same discussion and following threats, Lisa claimed that required smoke and carbon monoxide detectors were not present. This is highly questionable. The home was fully remodeled prior to engaging Asurent, and all required detectors were installed. Asurent also completed an initial walkthrough with us at that time. Given the inconsistencies already noted, this claim raises further concerns. Lisa claims she has the walk through documents stating that there are missing detectors. I ASKED HER FOR THE WALK THROUGH DOCUMENTS IN ORDER TO ENSURE THE DETECTORS WERE NOT PRESENT. SHE HAS NOT PROVIDED ME WITH THESE DOCUMENTS. We've experienced holds on our net proceeds (deposits minus expenses) that were not released until my threats were issued. See above about the threats from the property manager. We have encountered inconsistent information in regards to utilities, expenses and repairs. Based on this experience, I cannot recommend this company to other property owners.

As a previous tenant, I do not recommend this company based on my experience with them, for…read moremultiple reasons. Communication lacked from the moment I moved in. However, their move-out and deposit practices were unprofessional. In my case, a portion of my deposit was withheld for cleaning charges, despite the unit being returned in cleaner condition than when I moved in. At move-in, the apartment contained a pee-stained mattress, dirty dishes in the dishwasher, and footprints on the counter. I expressed this and no one ever responded so just dealt with it myself. At move-out, I arranged and paid for professional carpet cleaning, provided a receipt for this service, and uploaded multiple photos documenting the condition of the unit. I was charged a $385 cleaning fee for a one-bedroom apartment in addition to a separate additional carpet cleaning charge. When I requested itemized receipts and clarification regarding the charges, Lisa did not provide itemized documentation in a timely manner and was unable to clearly explain the specific services when we spoke in person. She attributed the need for cleaning to dog hair, afterwards; however, dog hair is not visible in the photos submitted and she could not provide proof. I had also initially requested a move-out walk-through, which was denied. They don't do those. When I questioned these issues and raised concerns about inconsistencies in the explanations I received, Lisa stated that she would file a counter-defamation claim. I ultimately chose not to pursue the matter further, for my own peace, but I believe it is important to share these details for other prospective tenants to consider as it seems to be ongoing.

We have known Alice Lema since first moving to the Rogue Valley 8 years ago. She helped us sell…read moreand get the best price for My mother in Laws home after my mother in law passed. She handled every detail and the deal was made in record time. We recently put our home on the market and Alice once again did not disappoint. She and her team had a great plan for showcasing our home and followed through with every detail. Her marketing approach had us seven showings in the first ten days. We received an offer after only 12 days on the market. After a very brief negotiation with the buyers we agreed on a price. Alice was instrumental in making sure our interests were protected and kept us advised at each turn in the process. Alice has a very professional demeanor and at the same time is very personable. My wife and I spend 31 years in the Marine Corps and have moved 23 times. As my wife likes to say, "we each have a PhD in buying, selling and packing up." Believe me we know a good realtor when we see one. Alice is the real deal!

I followed the great reviews to Alice. Wow! This is a person that gets things done! I'm just…read morestarting the journey, but I'm thrilled to be on it with such an enthusiastic, knowledgeable agent. Looking forward to learning a lot along the path to my new home.

When it came time for our family to sell a vintage cottage which we had purchased in Medford, we…read moredid not hesitate to contact the agency that had sold us the property six years prior-- Ford Real Estate. Our broker, John Ford, renewed our appreciation of his knowledge and experience as he carefully listened and took time to understand our values and interests in order to represent us with integrity. Although we reside four hours away from the property, he stayed completely engaged with us from our first day of listing the home through the close of escrow. With excellent communication skills, he explained each step in the sales cycle, and offered viable alternative actions. At every decision point, he used our time and his efficiently. In the end, he skillfully navigated changing market conditions to complete a sale that was a win for us, as well as the buyer. We admire the way in which John Ford worked with the buyer's agents to maintain a dynamic and respectful sales environment. We also salute his crew of professionals, such as Gina Anders, who worked cohesively and promptly to complete the myriad of tasks required for the sale of our property. We know John Ford to be a trusted partner for all involved in a real estate transaction, and highly recommend him and his team with confidence and gratitude. Sincerely, Caron & Paul Klopping

When it came time for our family to sell a vintage cottage which we had purchased in Medford,…read moreOregon, we did not hesitate to contact the agency that had sold us the property six years prior-- Ford Real Estate. Our broker, John Ford, renewed our appreciation of his knowledge and experience as he carefully listened and took the time to understand our values and interests in order to represent us with integrity. Although we reside four hours away from the property, he stayed completely engaged with us from our first day of listing the home through the close of escrow. With excellent communication skills, he explained each step in the sales cycle, and offered viable alternative actions. At every decision point, he used our time and his efficiently. In the end, he skillfully navigated changing market conditions to complete a sale that was a win for us, as well as the buyer. We admire the way in which John Ford worked with the buyer's agents to maintain a dynamic and respectful sales environment. We also salute his crew of professionals, such as Gina Anders, who worked cohesively and promptly to complete the myriad of tasks required for the sale of our property. We know John Ford to be a trusted partner for all involved in a real estate transaction, and highly recommend him and his team with confidence and gratitude.

We had the pleasure of working with Danny Kerns at Rockwell Real Estate. From day one Danny was…read morehelpful, insightful and willing to help out in many different ways. We are moving to Oregon from California and have no contacts in Oregon. Our first contact with Danny was his response to us wanting an agent to show us homes. We had already purchased our airline tickets and Danny cleared his schedule for us. We sent him a list of 15 or so homes that we were interested in and was hoping to see in the next couple of days. Danny assisted us in narrowing down our list and showed us the homes that were in the area we were interested in. Danny took all of our input and came up with other homes that he felt would best meet our needs. He was right! The home that we purchased was one that Danny had suggested. Throughout the entire process Danny made himself available to assist us with all aspects of purchasing a home and getting it move-in ready. Danny and his team worked diligently at finding local professionals that would give us very competitive quotes for the work that needed to be done. Professionals to install a roof, fix water damage, a designer and a Mortgage Broker. Danny's helpfulness did not end with the sale, Danny is also helping us find movers to assist us with the move in. We are looking forward to purchasing rental property in the future and will definitely be working with Danny Kerns and his team!

Working with Tyler Boening with the Rockwell Group was one of the most frustrating and…read moredisheartening experiences we've ever had. From the beginning, he made grand promises--telling us exactly what we wanted to hear, swearing everything would go smoothly, and insisting we wouldn't lose money. But it was all smoke and mirrors. Tyler talks a big game to win your trust, then vanishes the moment things get difficult. He left us stranded when we needed him most, and his lack of follow-through ended up costing us a significant amount of money--money he explicitly promised we wouldn't lose. To make it worse, my husband is sick, a fact Tyler knew and exploited to get his paycheck. He told us he loved us, loved our family and would never let anything happen to us but we haven't heard a peep after the damage he's caused. We were relying on Tyler to do his job with some basic professionalism and integrity. Instead, he brought stress, confusion, and financial damage we couldn't afford. This wasn't just bad service; it was careless, dishonest, and completely unprofessional. If you're looking for a real estate agent you can actually count on, do yourself a favor and look elsewhere.

Regardless of all the na sayers, Commercial property…read moremanagement of medford or, Are there an always will be there for there tenants an business partners, they are honest, transparent, an very fare! Even with the troubled times right now , as on finding an apt right now in this community! If you be fair, patient , an honest with them, They will fill needs an fill them fast as they can, you follow! Im a disabled veteran, they took care of me as ifni was cpm's lil child! Cute as the are, but really, they follow through an atand bybyhe word an there mission statement! With honor! Ty, Alex s.

CPM allows sound emitting animal deterrents on their properties. These devices emit ultrasonic…read moresound that about five percent of the adult population can hear (I am in that five percent). My neighbor installed two in their front yard and they go off constantly. It is a piercing intolerable noise unlike any other. Cpm's employee made a visit and could not hear the frequency (as 95% don't) so they ruled the devices can stay. I can no longer take the trash out or water my own yard without being assaulted by the sound. My lease says this is against terms, they do not care.

Just closed on our house and couldn't be happier that we chose to work with John and Tristan. We…read morecame from out of state and they were extremely helpful by performing video walk throughs while we were out of state, and then taking us to 13 different homes in one day when we came to town since that was the only day we had. John and Tristan were very knowledgable, flexible, down to earth, and were always available when I had questions or concerns. Even after we closed they were willing to answer my questions promptly and with sincerity. We couldn't be happier that we chose to work with this company and would definitely do it again.

Not fond of leaving negative reviews, but our experience with this Real Estate agency was not…read moregreat. Poor communication, lack of effort, had to push to get them to do what they promised, unexperienced agent and not always honest. All this after we offered them more than the original sellers agent commission. Guess we are suckers. Maybe they do a great job as buyers agents, but from what we saw, I would not list my home with them.