Just opened my furnace filter compartment from the last visit by quality heating in January to…read morereplace my filter. Was shocked to find a 1" filter in a 5" slot. What the heck? Called for a remedy and to try and understand and the gal said "oh that's no problem!" and I was like "it's a problem, I don't understand why the wrong filter is installed". She said they didn't charge for the filter and they could send someone out to fix but they would need to charge for the correct filter. I said "let me get this right, you put in the wrong filter and now you want to come back and put in the correct filter, but I have to pay for it?" She said maybe the smaller filter was placed as a temporary filter. But it wasn't noted and if it was temporary it's been close to 5 months so she apologized for the mistake but was unwilling to do anything meaningful. I asked if there was anything they could do and she kept saying they could install the correct filter as a cost. So I'm done with these guys. Installing a 1" filter in a 5" slot can do damage to a furnace. It doesn't seal properly and the surface area of filter is 4-10x less - so it clogs up much much faster.

Today Rick Larrabee of Quality Heating came to the house and did a very thorough assessment and…read morecleaning of the heating and cooling system. I send a huge thank you for a super job of taking care of all that was essential. Thank you Rick.

Action Air showed up to a no heat call from us this week within 30 minutes. When i called Chris…read moreanswered and said he could stop by within 20 to 30 minutes to take a look at what the issue was. I had never called them prior to this call and was quite pleased. Chris is very experienced and found the problem in no time. Made a couple of quick repairs and the heat is working perfectly. Thank you for the quick service!!

Had an appointment set up. He never showed up. I left several messages. No call backs. Not…read moreimpressed at all nor recommended.

Superior Service Shady Business Techniques…read more One service call ($110) lead to another service call as job was not able to be corrected at first visit. Another service call fee ($110) plus ($279) for a thermostat, leading to a third service call with billing listed as three service calls ($330) and control board change ($440). A call was placed to the office requesting bill be sent to owner of building. Kip then continued to harass the tenant to pay the bill and take it off the rent. A late fee was charged to the owner albeit it took Superior Service a month to send the bill. The AC wasn't working in a warm day, call to a different company. Central Oregon Heating and Cooling. Things discovered at this service call ($149): Door was not replaced and was not showing any lights in the control board and it wasn't sitting flush. One spade connector was never connected and was still covered from the factory plastic cover. The AC wasn't never wired in and what was present was not properly wired for this type of unit. From this scenario Superior Service sabotages heating units by either not wiring them at all or incorrectly and installing parts with the plastic covering from the factory still on for return service calls they charge for. The intention seems purposeful to ruin heating units so a new furnace/AC unit would need to be purchased, taking advantage of local businesses and local property owners. Do not use Super Service or proceed with caution.

This is the most amazing company to work with ever!I never in my life have I met more honest good…read morewilled people! We moved into an older home where it is heated by a heat pump and furnace. We had a very popular local company come out and inspect and service the units before moving in. The company informed us that the system was old and would need to be replaced and would cost tens of thousands of dollars. We couldn't afford it and figured we would make due. Also at the time of there visit the wired in a new Nest thermostat but the technician seemed to have issues and didn't know what he was doing. He eventually figured it out and said we were good! From there our electric bill shot up to $500 a month and the heat periodically worked! So we were in the house a few months and dealing with freezing temperatures and heat that sucked a power bill that sucked and all of a sudden the heat goes out completely! Mind you it was 26 degrees outside. This is where we meet Kip The owner. I called at 7 pm at night and instantly was greeted with help and solutions. With in an hour Kip was at my house. He began to diagnose the situation one piece at a time. He rewired the Nest thermostat that the other company installed incorrectly. He explained throughly why our system wasn't working and why our bill had gone up so high! He didn't bad mouth the other company but instead just fixed the issue! He then checked the furnace and the heat pump, all the wires and coils and showed us how our old system was great and just need a new filter drawer which saved us thousands. He reassured us that we didn't need to spend tons of money to make what we had work, we just needed a few small tweaks. He was in and out of the house in about an hour and saved our booty's from freezing. The most friendly professional company. It was an absolute blessing to meet this man! I will never do business with anyone else!

Ian responded to an inquiry for a project involving our OTR microwave vent. I was actually straight…read moreup turned down by the some of the big HVAC outfits in town for this work. Ian was super helpful, upfront with the estimate/timeline, and able to squeeze me in earlier than planned. He showed up on time, got the job done quickly, and did extra installation outside the scope of work. Really great experience, will definitely be reaching out to Ian again for future HVAC needs!

Quick response from them off of Yelp. Showed up right on time and had our situation resolved in…read moreabout 1.5 hours. Their cost was less than buying (2) window units. Would definitely recommend them.

Phil was amazing at communicating. Leading up to the appointment he responded in a timely manner to…read moremy inquiry. Phil reached out day of to confirm and then again to check in when he was en route to the house. He was extremely helpful in identifying the issue I was having with my system. He explained everything simply so I was able to troubleshoot on my own for the next time. System is running great now. Highly recommend. Thank you for your service!

I have been in the AC business for over 40 years. I had Diamond Refrigeration Put air conditioning…read moreequipment in my house that had never had it before. Diamond was quick, clean and efficient. I highly recommend Matt and his team to anyone thinking about having air-conditioning put into their house.

I am so impressed with Diamond Refrigeration. They came out to LaPine to hook up my Mini split that…read morenever got hooked up in my tiny house before delivery. For two weeks I had been using space heaters. They are knowledgeable, super quick to answer any questions, very friendly, trustworthy, & I could go on & on. I am just so grateful and so happy that Diamond was chosen by my builder to come out and do this install. You couldn't ask for more. They cared about doing it right and how my builder wanted and needed it done! That's stand up workmanship!

Exceptional service! We were told thread weeks for service, called Andrew and he was out the next…read moreday. He was efficient, effective and above all else, honest and kind. Customers for life. Cant recommend enough.

These guys are amazing. My mini-split went out just before Thanksgiving, my usual servicer couldn't…read morecome out for repair sooner than a week. I called Alpine and Andrew answered right away, understood the issue of waiting a week for heat during winter, and scheduled a time to come out same day. Alpine is a life-saver!

We had Greensavers come out to provide an energy audit and walk-through. The team providing the…read moreaudit were thorough and professional. I was suprised on the amount of time spent on our home. Many of the items found were small items that can easily be fixed. ,

Overall an excellent business. Our home for the first winter was noticeably warmer. We have an…read more"art" house so it was fairly drafty...and all the improvements they did helped immensely. They were super friendly and professional! The only reason I am giving a 4 star review is because I found that I had to do minimal QC work...with drafts, every little crack makes a difference. Also, I find the work on the expensive side. I appreciate all of the high quality materials and knowledge...a job we couldn't do ourselves.