Phil was amazing at communicating. Leading up to the appointment he responded in a timely manner to…read moremy inquiry. Phil reached out day of to confirm and then again to check in when he was en route to the house. He was extremely helpful in identifying the issue I was having with my system. He explained everything simply so I was able to troubleshoot on my own for the next time. System is running great now. Highly recommend. Thank you for your service!

Superior Service Shady Business Techniques…read more One service call ($110) lead to another service call as job was not able to be corrected at first visit. Another service call fee ($110) plus ($279) for a thermostat, leading to a third service call with billing listed as three service calls ($330) and control board change ($440). A call was placed to the office requesting bill be sent to owner of building. Kip then continued to harass the tenant to pay the bill and take it off the rent. A late fee was charged to the owner albeit it took Superior Service a month to send the bill. The AC wasn't working in a warm day, call to a different company. Central Oregon Heating and Cooling. Things discovered at this service call ($149): Door was not replaced and was not showing any lights in the control board and it wasn't sitting flush. One spade connector was never connected and was still covered from the factory plastic cover. The AC wasn't never wired in and what was present was not properly wired for this type of unit. From this scenario Superior Service sabotages heating units by either not wiring them at all or incorrectly and installing parts with the plastic covering from the factory still on for return service calls they charge for. The intention seems purposeful to ruin heating units so a new furnace/AC unit would need to be purchased, taking advantage of local businesses and local property owners. Do not use Super Service or proceed with caution.

This is the most amazing company to work with ever!I never in my life have I met more honest good…read morewilled people! We moved into an older home where it is heated by a heat pump and furnace. We had a very popular local company come out and inspect and service the units before moving in. The company informed us that the system was old and would need to be replaced and would cost tens of thousands of dollars. We couldn't afford it and figured we would make due. Also at the time of there visit the wired in a new Nest thermostat but the technician seemed to have issues and didn't know what he was doing. He eventually figured it out and said we were good! From there our electric bill shot up to $500 a month and the heat periodically worked! So we were in the house a few months and dealing with freezing temperatures and heat that sucked a power bill that sucked and all of a sudden the heat goes out completely! Mind you it was 26 degrees outside. This is where we meet Kip The owner. I called at 7 pm at night and instantly was greeted with help and solutions. With in an hour Kip was at my house. He began to diagnose the situation one piece at a time. He rewired the Nest thermostat that the other company installed incorrectly. He explained throughly why our system wasn't working and why our bill had gone up so high! He didn't bad mouth the other company but instead just fixed the issue! He then checked the furnace and the heat pump, all the wires and coils and showed us how our old system was great and just need a new filter drawer which saved us thousands. He reassured us that we didn't need to spend tons of money to make what we had work, we just needed a few small tweaks. He was in and out of the house in about an hour and saved our booty's from freezing. The most friendly professional company. It was an absolute blessing to meet this man! I will never do business with anyone else!

Fantastic experience with Jeremy at Pinnacle Heating & Air Conditioning…read more We had a fireplace installed during a remodel; beautiful fireplace, but the flame's height and color was a bit off. Jeremy made some adjustments to the ventilation and the log layout - voila! After years of putting up with a small blue flame, the unit finally looked like what we saw on the showroom floor. Thank you Jeremy! If you ever need anything done to your gas fireplace, call these guys!

Excellent customer service, they responded promptly to my request and were very accommodating to…read moreour schedule. Best of all, very good communication of the repair with photo documentation and clear information after completion. We will definitely be using Pinnacle for all of our HVAC and Fireplace needs going forward!

Fixed my broken heater in a day after calling two other companies who were booked out for over a…read moremonth! Fast service, and not a fortune - highly recommend!

David came out and installed our airconditioner and I couldn't be more satisfied with the…read moreexperience! From start to finish, he was professional, knowledgeable, and thorough.

I have been in the AC business for over 40 years. I had Diamond Refrigeration Put air conditioning…read moreequipment in my house that had never had it before. Diamond was quick, clean and efficient. I highly recommend Matt and his team to anyone thinking about having air-conditioning put into their house.

I am so impressed with Diamond Refrigeration. They came out to LaPine to hook up my Mini split that…read morenever got hooked up in my tiny house before delivery. For two weeks I had been using space heaters. They are knowledgeable, super quick to answer any questions, very friendly, trustworthy, & I could go on & on. I am just so grateful and so happy that Diamond was chosen by my builder to come out and do this install. You couldn't ask for more. They cared about doing it right and how my builder wanted and needed it done! That's stand up workmanship!

Great experience! Very friendly and professional and have a fair price. Would definitely recommend!read more

Sonny went out of his way to make sure my home had heat for the night. I had never met him before…read moreI called for service, but he treated me like his best client. I can't recommend him enough.

Hired them to put in an EV charger, add a socket for a sauna, and to upgrade some circuits to…read morehandle heavier loads. They scheduled me quickly were professional, did the work perfectly, and took the time to explain the changes that were made to my box. Would recommend.

I was excited to work with gold electric on my project as they had a unique approach to the problem…read moreI was trying to solve unfortunately, the communication went dark, and I didn't hear anything until after I had to call and basically fire them. I think they'd be a good group to work with just wasn't a great fit for me I guess

My husband and I were SOOOO impressed with Larry that my husband asked if he could be his new best…read morefriend. Larry was honest, on time, thorough and the best part was he is a great communicator. He was clear on when he would start and finish his work and he showed up on time. He always told us right away if he had to pick up a part or had any kind of interruption. Then he would get right back to it and completed the job quickly. He installed a mini-split heating/AC unit in our newly built studio and it looks great. Larry is trustworthy, very fair in his pricing and exceptional in the quality of his service. We highly recommend him.

Outstanding service, communication and professionalism. It's so nice to find an independent HVAC…read morebusiness here in Bend. This is a fantastic company. We'll definitely be using them for our HVAC needs moving forward