I LOVE The Lash Lounge in the South Hills they have taken care of me so kindly!!!! I give them I…read morehad to have my lashes removed & they took care of me and now I'm getting their waxing services Great !!! & When you go in there the girls greet you with a smile and the ladies who work in the back that take care of you they come so glad to see you Addie that does the waxing she's remarkable I just love her she's kind and keeps you going with conversation!!! I'm going to continue to go there and I would recommend all go there !!!!

This was my first time ever getting lash extensions, and unfortunately the experience was extremely…read moredisappointing. From the moment I sat down, the lash tech, Bellamia, was openly annoyed that I was new and had questions. She did not want to explain anything and made me feel uncomfortable for asking. It was an unpleasant experience, but I genuinely wanted to start lashes as a regular routine. The salon is close to my home, and while a friendly, knowledgeable tech would have been ideal, convenience mattered to me. Because of that, I decided to move forward anyway, signed up for the monthly plan, and allowed her to apply the lashes. Initially, they didn't look terrible, but they were far more curled than what I asked for. I wanted a straighter, more natural look. However, when questions aren't welcomed and you feel like asking one more might earn you another dirty look and sigh, you end up accepting whatever you're given. The real problem started after I left. By day four, approximately 80% of the lashes had fallen out. I spoke with friends, family, and even clients of my own who regularly get lashes, and all confirmed that this level of fallout that quickly is not normal. On day five, I called the salon and was told someone would call me back to discuss the issue. No one ever did!!! By day nine, when at least 92% of the lashes were gone, I texted the number that sends appointment reminders. They responded quickly to say that lash loss can be normal and asked me to send pictures. I sent the photos immediately -- and then received zero response!!! Interestingly, when my next appointment date approached, they had no problem texting me reminders and warning me that I would be charged. I asked why no one had responded to the photos, and Michele replied saying, "I told your tech to take a couple extra minutes at the next appt." I was honestly shocked. I spent over $300 on my very first visit, which included the monthly subscription fee, and walked away with complete dissatisfaction. The only solution offered was that the tech might give me a few extra minutes at a future appointment -- despite the fact that the service clearly failed?? I asked to speak with the owner, only to find out that Michele is the franchise owner. I intentionally did not leave a review at first because I wanted to be fair. I truly considered the possibility that maybe lash extensions just didn't work for me. To be sure, I went to another salon. The lashes I received there are absolutely gorgeous, and I am now on day seven with no fallout at all. That confirmed this was not a "me" issue. I genuinely tried to give this place the benefit of the doubt, but the final takeaway is this: a franchise owner with zero customer service skills and no apparent concern for customer satisfaction is simply unacceptable

I wanted to give a review on an amazing service that I had yesterday by your fabulous hairdresser,…read moreAmal. I have to start by saying this is the best hair cut and color that I've ever had in my life!! I had a very dingy blonde color and my hair was really damaged from years of at-home dying. I have very color resistant gray hair and it's almost impossible to achieve any kind of good color from a box kit. I chose the salon at Ulta because I have visited other locations in the past where they gave me a really nice haircut. I have to say, though what Amal did was completely transform me from blah to bombshell!! She took the time to listen to me about everything I was hoping to achieve. I was scared initially that the color she would give me would come out looking very ashy, and that is usually not a good look for me, but the end result completely went above and beyond all of my expectations. I am so happy to have found a skilled hairdresser so close to home who is capable and who listens to me, when others did not. If you are looking for a colorist, look no further than the salon at Ulta (South Hills Village) and ask for Amal. You won't be sorry!!! Xo LL.

Amal Dayoub, I paid…read more$70 in cash for a makeup appointment that took place at her home. The service was not done in a professional or satisfactory way and did not match what I requested at all. The final result looked very heavy and unflattering, and I was unable to attend my event feeling confident. I had to redo my makeup myself, which made me late to a major planned event I had spent months preparing for. Amal basically made me look like a drag queen and everyone at ulta could tell the makeup she had done was horrible. In addition, after I attempted to communicate my concerns and request a refund, I was blocked, which left me with no way to resolve the issue directly. I am requesting that Ulta review this situation and let me know if there is any possible resolution or action that can be taken, since the service was connected to one of your employees. Fire her or I will sue and press charges. Thank you for your time.

I would give this Zero stars. Having never tried eyebrow waxing at the Benefit brow bar before, I…read morewent to the front counter to check in. It was a busy Saturday. I was directed to the location where the person working there told me she was not going to honor my appointment, as "taking me now would back up the whole day." It was not even 5 minutes past my appointment time. I was not late, just waited needlessly in the check out line. The worker told me to leave! Outrageous and highly unprofessional. I will not be giving Benefit or that store any of my money ever. Be warned, this is not a suitable alternative to a traditional salon. Service is nonexistent.

I've been to 3 Benefit brow bars at Ulta (Ross park, Settlers Ridge, and now South Hills Village)…read more I love how at all locations they draw your brows out before they start so you can approve the shape, I just recently moved near South Hills Village so I figured I'd give this location a shot. The girl that did my brows drew them out then started to wax. I noticed the wax was a little hotter than I'm used to, but it wasnt to the point that it was painful so I didn't say anything. When she was done she put some kind of oil and aloe gel all over, then put make up all over the area she waxed. I gently cleaned it all off before bed then the next morning I woke up with red blotches all over the waxed area. I'd been waxed with the same wax type at the other locations before so it couldn't have been a reaction to the wax. She either had the wax too hot and burnt me, or the pound of makeup on the waxed area caused a reaction. It took over a week for it to clear up and it was impossible to cover. Really upset and will not even walk foot in this location again.

Envy is in a new location just a few doors down from their original location. Vibe is still relaxed…read moreand they appear to have doubled (at least) the pedi stations. Very beautiful space with unique light fixtures. They're always booming, but I don't think I've had to wait more than 10-15 minutes at most. Check out the pedi bowls! They are so cool!

Went in for a Deluxe Pedicure. It was wonderful, relaxing, calf massage was wonderful, as were the…read morewarm towels. Tech was so nice, asked before doing anything. Didn't do gel, did regular polish. It doesn't pop much and just looks meh. But the service as a whole was really good.

I can't recommend this place more!! I got my first brazilian done here with Cassie. Let me tell you…read morethat girl is equal parts gentle, kind, and soothing. Book with her and bring cash to tip because she doesn't have venmo!! As for the salon itself, it is very clean. It felt very cozy, and the bathroom was very mindful with products available. The front desk lady was very nice. I will recommend to everyone KiKi's!!

Clean, professional, quiet. I've had Brazilian wax and sugaring by Kat, first time and now I'm a…read moreregular.

Hair styling and cuts by Victor are the best. I have been going to him for about 25 years and when…read morehe moved to Barettas it was a break for me as they are only 5 minutes from my house.

From the first time I walked into the door at Barrettas Salon I felt welcomed and catered to. The…read morestaff is so friendly, willing to help me and each other. I call the salon to see if any of the stylists schedules can accommodate a walk in, so I see a different stylist most every time. All are great at what t Now seven years later I go to get my haircuts at Barrettas. It's like walking into a seen of Cheers. Everyone knows my name and I feel like I'm a part of something.