It was a great purchase experience with sitnsleep when my wife and I first walk into the store. The sleep consultant, Michael Robinson, shows us the great bed with his professional knowledge and also the best deal we've ever had and he answered all of the questions we had with professional advice. Highly recommended with Michael. read more

Michael Robinson is the key in this store. He knows everything about mattresses. Not only did he keep me in the know, but he was patient to allow me to experiment and find the right fit for me. Patience and knowledge are a genuine gold mine when making a purchase. read more

What an amazing experience I had here. Michael was the best and did not make me feel like he was a salesman trying to sale me the most expensive matress in the store. I told him my budget and he worked within my limits. I would recommend this sit n sleep to everyone. read more

Our family had a great experience at Sit 'n Sleep. Vicki Rogers, the store manager, provided excellent customer service! She worked with us to find the right mattress at the right price. She was friendly, helpful and knowledgeable. We definitely recommend Vicki and the Pasadena Sit 'n Sleep to anyone looking for a mattress. read more

Really great experience. Sales associate was Michael Robinson - loads of experience, never felt for a millisecond pressured into anything. Knew how to identify which bed was appropriate for our delicate back conditions - and without pushing the most expensive bed in the store on us! Helped us find a totally appropriate choice, and made sure we got a great deal. Highly recommend this store. read more

This is specifically for Melanie at the corporate office. Although the service was great when we bought our second mattress set from Sit and Sleep from this store, this is going back to the first set we bought 8 years ago. The box spring was defective so we got the chance to change a new one out for the defective one. The appointment was set up on Monday, 9/26 for Tuesday, 9/27. I received a call on Tuesday stating the driver was about 20 minutes away. Then I get a call from the delivery department stating they had the wrong (old) address and they couldn't deliver the box spring because my new location was too far away. My old address and new one are only about 15 minutes away from each other. I contacted Sit and Sleep customer service and got Melanie. She took care of it immediately, and now I'm waiting for the new box spring to be delivered because she thought what was going on was unacceptable. So thank you, Melanie for your help. You are the best!!!!! read more

I would NEVER AGAIN purchase a bed from Sit N Sleep!! The sales people were very nice, but after spending approximately $3,000 for two beds, they lasted about 3 months (at the most) before the depressions in the mattresses on both beds gave the sleepers back problems. When it was reported and a representative came out to "measure" the depressions, they said it fell within their guidelines for normal wear. The depressions are now so deep that it is like a valley with a mountain in the center between the two sleeping areas. We could get no further satisfaction or replacement so we are now forced to spend additional money to go to a reputable mattress distributor and purchase properly constructed mattresses that will support the sleepers and actually last. If you haven't researched mattresses, you may not be aware that the manufactures produce the "same" mattress for different distributors - they may change the cover fabric and/or the model name, but they are the same and that is how distributors can say they will "match or beat" any other distributor's price for the same model. read more

great c.s. from Lina at Pasadena office. She was very informative,patient and kind to my son.. Was very understanding and willing to help him with the purchase of his mattress. She is very knowledgeable and shared her knowledge with him. After visiting other stores, my son felt this was the place he wanted to purchase from. This was because of Lina. Will return for future purchases. read more

Vicki Rogers, manager, treated us with the utmost respect, generosity and kindness. She was patient and informed as we took weeks to complete our search and final mattress purchase. In the end, this was more difficult because of our indecision. She remained stalwart in her support. She is an honorable person and our bed is comfortable---finally. read more

I HIGHLY recommend this Sit n Sleep location and especially recommend working with Michael. My husband and I needed a new mattress and didn't know what to look for - we'd been to several other stores but weren't satisfied. Then we tried Sit n Sleep and Michael was super knowledgeable and helped us pick the right bed. They also have a really cool technology where they ask you some questions and have you lay on a bed for a few minutes, and the computer tells you what type of beds are best for you. But most of all, Michael knows what he's doing and he's not trying to upsell you or make money. He really just wants you to find the best bed for you. read more

My wife and I bought a mattress yesterday from sit 'n sleep on Lake Ave and the experience was better than we could have hoped for. As soon as we arrived in the store we were welcomed in and greeted by our sales rep Gabriel. Gabriel was very knowledgeable and helped us to efficiently select the mattress that we were dreaming about and helped us through the selection and purchasing process seamlessly. We are very grateful for the help and service given to us at this store by Gabriel and we are looking forward to our new mattress. Thank you! read more

I seriously do not know where to begin. From the time that I walked in to the very end of the transaction, it was an absolute pleasure working with Joseph Flores at this store. I obviously, like most people, don't shop for bed very often, so I was a little apprehensive when I started shopping. Most stores I went to for mattresses seem a little rundown and didn't have a good vibe about it. When I went to sit and sleep, I was greeted immediately by Joseph. The store was clean and I got a overall good vibe. He showed me different of mattresses and styles, which I didn't know there were so many. Finally decided on the foam Serta mattress. I asked Joseph if he been doing this for a while and he said he had (because he really did know his information and answer all my questions). Again, I really appreciated the service. It's definitely hard to come by this day and age. Who would've thought some of the best service I got was buying a brand new bed. Highly recommend. Thank you again for making it simple, easy and most importantly affordable. read more

My husband and I were bed shopping and had been doing research on what to look for in a bed, how to go about shopping for one, etc. and in all those websites, it said to watch out for the salespeople because they would try to sell you higher end beds that didn't match your price range. This was not the case at this Sit 'n Sleep! Our salesman was so low pressure, and really tried to find us a bed that fit our budget. He took his time with us and made sure we got what we wanted and gave us a great deal! I would recommend this Sit 'n Sleep to anyone in the market for beds! read more

We went to this sit and sleep. We chose a mattress. The Worker put the wrong matress on the card. Took a bit longer after one misdelivered mattress. I Guess bait and switch is still alive... read more

Wow! What a wonderful staff of professional, friendly and skilled individuals! I entered Sit n Sleep not having a clue where to begin in shopping for a new mattress. I was welcomed by Joseph Flores. I learned that nearly everyone who shops for mattresses without proper guidance from anyone knowledgeable & experienced will end up buying a mattress that is not suitable, and can cause intense back pain. Don't make that mistake! At Sit n Sleep, they have a technology in which you lie down on a mattress that will collect data specific to you and your height, weight, sleeping positions, etc.(only takes 5 minutes ) And therefore you know where to start when mattress shopping! The beds are extremely affordable!! There are many brands, sizes, and feature to choose from. Sit n Sleep is no hassle! There is a real sense of peace of mind! I LOVE THE MATTRESS I GOT! I WISH I WOULD HAVE VISITED THEM SOONER! DON'T HESITATE! Start sleeping better at night sooner!!! :) -James Arredondo read more

I bought a mattress set from Michael Robinson at the Sit'nSleep in Pasadena on 2-25-16 at closing time. He was very informative and great to deal with. But it didn't just stop there, the bed was also delivered on 3-1-16 at noon when it was supposed to. Wow, what great service from both their sales team as well as their delivery team. The Sit'nSleep team in Pasadena gets my 5 stars. read more

I went to the Los Angeles County Fair this weekend and had no intention of purchasing a new mattress for my bed. An exhibit in one of the indoor pavilions featured Tempur-Pedic mattresses. Having heard a lot about this product I sat on it and eventually reclined on it. One of the exhibitors, Jason McCarron, asked me if I had any questions. I did, and he answered them professionally and knowledgeably. Not once did he try to sell me this product, but continued to shepard me through the different lines they offered until I asked him where I could buy it. He replied that he could sell a system to me and threw in all sorts of extras. After offering several types of financing options ( since I didn't expect to buy a mattress I didn't bring my preferred credit card) we decided on the best one for me. At the end of the purchase, he handed me his card and I was shocked to find out that he was the Store Manager of Sit 'n Sleep in Pasadena. I simply wasn't used to a store manager taking so much time with an individual to ensure all questions were answered and not having a 'sales associate' take over for a 'hard sell.' There was no hard sell, in fact at the end of the transaction, he gave me his personal cell phone number to use if I had further questions. I will be referring all of my friends to this store from now on. In a city like Los Angeles where customer service is practically gone, Jason stands out as a shinning star and is not only a credit and an asset to Sit 'n Sleep, he is a model for every person in the customer service industry to emulate! Kudos to you, Jason! read more

We went to Sit n sleep and we were greeted by ILA VAFA. She is extremely knowlegeable about beds. Most importantly she listened to what we needed. She was relaxed and did not use pressure tactics. So we bought the newly released Icomforter. We had done our research but she also reiterated everything we already knew. This was important because we felt we had made the correct choice for ourselves. We suffer from lower back pain and we get hot when we sleep so we needed something that will do the job. The payment plan is reasonable 24 months no interest. It was easy to apply. She gave a soft sheep toy for my son. Apparently we have to go online and register and some of the purchase goes to Hope hospital. Here I am indulging in a bed and I get to give back to the most amazing hospital there is HOPE. It is a win win situation for all. Well the pleasantry did not end there, then we had the delivery company come as promised on the date and time. The two guys were very well mannered, careful with my floors and furniture. They spoke spanish a plus for me. Thank you for making this purchase easy and stress free.... read more

Just want to say that we had an exceptional experience at this location. They have such a HUGE mattress selection that it was somewhat daunting when we walked in the store. Luckily, our salesman, Joseph Flores, guided my husband and me every step of the way. We went in having no idea what kind of mattress we wanted. Joseph had us go through their sleep diagnostic program and was then able to greatly narrow down our search. He didn't rush us, was able to answer all our questions and made some excellent recommendations (at varying price points, not just the most expensive), and not just for a mattress, but also pillows, mattress cover, and sheets. We easily made our selections and Joseph had our order completed in no time at all. And on top of all this, he was able to set up our delivery for the very next day which was a Sunday. It's been a couple of weeks now, and we couldn't be happier with our new bed and bedding. We would recommend this store and Joseph Flores to anyone wanting some guidance and a pain-free shopping experience. read more

Lina Toby is a great sales consultant at this Sit'n Sleep store. The store has a great selection of mattresses, frames, and even headboards. It's a large showroom on the 2nd level of the building - very nicely laid out. But my review is about the professionalism of the sales consultants - no interference from other associates once Lina was helping us. Lina did speak with another customer briefly while she was helping us, but she was definitely focused on us. She flowed from one point to the next to ascertain 1) what we were looking for, i.e. size and firmness; 2) price; 3) payment options; 4) delivery. My husband has a very dry sense of humor, and Lina was very receptive to his style - exceptionally sweet yet maintaining the goal of finding the perfect mattress for us. We purchased the mattress on Sunday and it was delivered on Tuesday. She was a no-pressure woman, but again, focused on helping us entirely and making the process very friendly. I give her and the store 5 stars because of our experience - she helped us feel confident all the way around. One last thing - only my husband was home for the delivery, and he said that he was uncertain about the style name of the mattress - he called Lina 5 times during installation! And she took care of him with patience each time he called! What a woman. read more

This is an update to a previous situation I had with a mattress I purchased from the Pasadena Sit'nSleep. My rating is specifically due to Michael Robinson, the salesperson I worked with to resolve problems I was having with a manufacturer's product. The details themselves are not important; however, having Michael on my side made all the difference in resolving the situation to my great satisfaction. He went beyond the call of duty, contacting manufacturers' reps, company officers, customer service folks, to help get the problem addressed. Whenever I worked with him, I always felt that he was more than happy to help me, always patient, personable, and never rushed to get me out of his hair and on to the next customer. This is something you don't see in most companies nowadays, and his actions and caring attitude directly affected my feelings about continuing to do business with Sit'nSleep. He's the best! read more

My experience with the purchase from Vickie, the store manager, was a 5+, however the delivery experience was a -1! The first delivery team did not bring the correct bracket to mount the head board to the bed. The lead guy was rather rude to me, kept calling me by my first name and I am old enough to be his grandmother. He argued with me about the number of legs for the bed (I did not know there would be 8, so only bought 4 caster cups). Two sets of legs were sent, I wanted the shortest ones, he argued as to why I had purchased two sets of legs..and then he demanded a power strip for the remote set up. I had not been told about a power strip, I had to search the house for one!! He said that I would be called about a date for the crew to come back ad install the head board. I told him it had to be on the following Monday morning as I had an afternoon meeting and was leaving town on Tuesday, he said no problem. However the robo call I received Sunday night said the appointment was for 2- 6 pm. I had to cancel my meeting. Then on Monday I received a call at 11:30 AM that they were 45 minutes away, /they did not arrive until after 1;30 p.m. It was a different team,but the lead guy was rather rude. He and the other installer acted as if they did not know what to do to install the head board. When I asked them if they had done it before I was told yes 100s of times, but that it was a difficult job. NOT MY PROBLEM!!! The customer does not need to hear complaints. I did call Vickie today and she aplogized and said that she would look into the situation. We will see. read more