I've been going to this store since it was in San Ramon. I've bought at least five pairs of glasses and was very satisfied with prices, fit and post purchase support. Glasses aren't cheap anywhere, especially major brands but after comparing to prices at my optometrist I was satisfied I was saving money here. This latest experience included an exam for the first time. That went fine and I see the golf ball a little better with the revised prescription. The people I've dealt with are kind, polite, and able to text with me over questions or appointments. read more

I recommend coming in and having the experience. It's worth it to get a good pair of glasses and if they have time a check up. You're made to feel very comfortable with the way they work for you to find the right fit and pair. read more

Nice place good service ,The doctor was friendly and the options for the frames and lenses are good

I understand it is the holidays, but this store has terrible customer service, and everything about my experience felt shady

I came here for contact lenses and they were dishonest about the type of trial lens they gave us. We called back to get the correct one and the customer service was horrible and after 1.5 months of following up, they still have not resolved the issue. I would not recommend this place. read more

I am not one to write a bad review--it honestly doesn't feel good--but I felt called to share this experience so future customers can have some potentially valuable input. I came in to get glasses. I was uncertain if I even wanted to try contacts. Yet, in my initial eye exam, unbeknownst to me, I was given a contact exam, which I was charged for. This was not covered by my insurance. I ended up placing a contact order after encouragement from the doctor. It was mailed out to me, as I had moved out of state. I put the contacts in and thought I had switched the eyes, as my left and right eyes had different prescriptions. I discovered that the wrong prescription for my left eye had been sent. Instead of immediately remedying this, I had to mail the order back and then wait for a new order to be shipped. In the meantime, I decided to pay for a Costco membership so I could get glasses for the prescription the doctor had given me. I had asked the receptionist to double-check with the doctor that my order was correct, as I was nervous after receiving the wrong contacts. She emailed me the prescription. I was about to place an order for glasses and drop a pretty penny. The very nice woman working at Costco noticed I put glasses on when she was asking me to look at something. She asked me if my glasses were readers, which they were. She was confused and said the prescription I gave her was only for distance. When she informed me of this, I was equally confused. I need glasses to read. Had she not said something, I would have paid for glasses that could not be refunded--and still not had the glasses I need. So now I have paid for a Costco membership, I've used up the one vision test allotted by my insurance, paid for a contact exam and contacts--and still have no contacts or glasses in hand. My frustration level and confusion at how both orders were wrong was boiling over. Site for Sore Eyes could have done quite a few things to make this right. They could have rushed a reorder of contacts for me. They could have offered to cover a new eye exam, as I certainly don't trust that the "new" prescription I received via email is correct. How could I? I understand that mistakes happen. But this just feels negligent. I hope others have a better experience, but this was mine. read more

Staff helped us choose the right glasses as well as guiding us about insurance claim . We are happy with service provided. Thank you we appreciate !! read more

i really enjoy shopping for new glasses at this store, great options to choose from and extremely friendly owner. I love this place read more

AMAZING!!! I needed to adjust two pairs of glasses because I stuffed them in my backpack and the ear handles and nose pads became too loose. I'm a college student and he didn't charge me so I was so so so grateful I didn't need to buy another pair of glasses!!! Thank you!!! read more

The owner here is such a nice person. He really took the time to listen to me about my concerns and showed how he cares to have a welcoming environment at the store. Originally I had my first appointment canceled at the Tracy location, but he made amends for the issue and I'm extremely happy with how he handled things. The employees were also very nice and accommodating, especially Nancy! The optometrist filling in was very helpful and really good at her job. She gave so many good pieces of advice to help me with my dry/itchy/red eyes I definitely am coming back here and love the options they have for eye glasses. read more

I really like this place, great staff very friendly welcoming helpful and knowledgeable

Went to have my eyes examined by an optometrist who visits the location on selected days. I needed the prescription for a pair of Rudy Project glasses not sold by this business. My insurance paid for my eye exam. When trying to use my prescription outside of the business, I noticed the pupil distance was not on the prescription. The owner asked if I was buying glasses there. I explained I was not and then I was informed the pupil distance numbers would cost me an another $25. Ridiculous business practice. Just go to Costco and get your prescription and get your glasses. (I found my pupil distance on a prior year prescription:)) read more

I had some issues with my glasses and they took care of it easily, kept in text communication on status and made it all very easy.

Such a waste team, I never had this bad experience in other stores. Specillay, this Danvile store have very very poor customer service . You try to call them, it always reaches Voice message and they never care to get back to you on your ordered glasses. read more

These guys were fantastic! They got me in for the eye appointment on short notice. Extremely professional but also very friendly. Theywere able to get me my glasses in 2 days as i was leaving for a trip. Glasses are great. Also, i bought several pairs and they really worked with me on the price. I would highly recommend! read more

Great,great,great service!All the staff was just amazing. They offered me a very good service.

I had a great experience with Site for Sore Eyes! They were extremely responsive and helpful every time I called. Rahil helped me schedule my appointment both visits and she was so patient finding an appointment that worked with my crazy schedule. She was very personable. When I went into the office for my appointments, she gave me many tips and recommendations for contact brands and purchasing. I really appreciated that because I am new to contacts and could use all the help I could get! The doctor was very knowledgeable and quick. He allowed me to compare two contacts and choose the one I preferred which was very helpful. I ended up going with the Acuvue Oasys instead of the Bausch and Lomb Ultra. They were both comfortable but the Acuvue Oasys felt slightly better. Thanks Site for Sore Eyes for the great experience and introduction to contacts! read more

Friemdly staff, excellent service and one stop shop. I received a thorough eye exam, followed by an honest frame selection. Found a pair of designer sunglasses that I wouldn't have chosen on my own. Their administrative team will verify your insurance, offering the best deal. read more

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I have gone to Site for Sore Eyes in San Ramon for quite a few years, back to when that location was called Sterling Optical. It may have been a different ownership then. No problem with the eye exams themselves (that's why two stars instead of just one) but their pricing and prescription expiration dates have been a bit shady (no pun intended). I called recently to make an appointment for an eye exam and prescriptions, and to my surprise was told that there would be one charge for the prescription only. If there was an examination for glaucoma, macular degeneration, or cataracts that would be an additional charge. In the past, both the prescriptions as well as an exam for any eye problems like the above would all be covered by one price. No other Site for Sore Eyes shop that I know of has two separate charges. I talked to two people at the San Ramon location and was told that is their current policy. Good thing I checked on this before going there. Now I won't be going there. I happened to look at previous prescriptions they wrote, back in 2018. Two different prescriptions were only good for one year. They are usually supposed to be for two years. A one year expiration means you have to get your prescription filled quicker, or do an additional exam at least a year earlier. I also looked at a previous estimate they had given me for lenses. Their price included charges for polycarbonate, anti-reflection, scratch resistance and ultraviolet protection. I checked with a different Site for Sore Eyes shops and was told that if I got polycarbonate lenses, I wouldn't need additional scratch resistance and ultraviolet protection. IT was already built into the polycarbonate. I verified this from more than one source. So the San Ramon shop was going to charge for two additional items that wern't necessary. I have noticed in other reviews that there were similar complaints of price manipulation and misrepresentations. Building a good reputation for honesty helps to generate customer confidence and return business. The San Ramon location is sorely lacking in this area. One thing is for sure, I'll be going somewhere else for future eye exams. read more

I ordered two pair of glasses here and received EXCELLENT customer service. Roheeni was so incredibly kind and professional, our family came back and purchased a third pair of glasses. Everyone was kind and helpful but Roheeni stood out. Highly recommend this location!!! read more

I went in for eyeglasses adjustment. I was greeted and seated immediately and my glasses were adjusted within 5-7min. it was an extremely pleasant visit! staff was courteous and knowledgeable! read more

These guys were great. Got me in on a same day appointment. Eye exam was only $69 and I got half off my second pair of designer frames. Rahil was very polite and very helpful with my purchase. I was in and out in 45 mins. I look forward to a future visit soon to get my lenses in my old glasses replaced. Thanks again Rahil. read more

My glasses had broken and I stopped in to see if by chance they could fix them for me. Unfortunately, where the break was they couldn't fix it. The two lovely ladies at the front then proceeded to help me find frames to fit my lenses within the budget I had told them. They were so kind and patient with me until I decided on the perfect pair! I love giving business to nice people! I will be returning! Thank you! read more

I am extremely disappointed with the service. My appointment was rushed, my concerns were not heard, and I was not provided with a copy of my prescription, after it was requested. The selection is limited, but they will refuse to provide you with a prescription so you are forced to purchase something. I will not return! read more

This review was posted a couple of years ago and was removed. I didn't even realize it until now since I got a call from them today. I'm keeping my current review below so it does not get deleted. After having the MOST horrible experience here in 2018, I keep getting calls every year, one in 2019, 2020, and AGAIN TODAY to schedule an appointment. Every year, I'm still getting calls even though I asked them to NOT contact me ever again and remove me from their list because I will not be coming back here. If the manager is reading this, please stop harassing me. Initial review: This office has the worst customer service and has staff members that do not care about patients. After trying on 3 sets of trials for my contacts, Dr. Carcamo finally finalized my prescription on 4/24/18 (First all, I never saw this doctor during any of my previous appointments, so it was strange that I am suddenly seeing a new doctor, but I just wanted to be done with this place). The moment I got home, I noticed the prescription the doctor finalized was DIFFERENT than the recent trials that I wore. I called the office the next day and one of the staff members stated that the finalized prescription was a combination of all trials. If this was the case, how come I was not informed of this at my final appointment? The doctor clearly stated that it was based on my last trial set, not a combination. Then the staff member proceeds to tell me that the doctor actually prescribed TWO contact prescriptions for me. I was very confused since the 10+ years I have worn contacts have never resulted in this. I asked the staff member to explain this to me and she stated "Doctors can prescribe two prescriptions allowing the patient to have a preference to choose which one they want. Pick the one that feels better to you." Are you f***ing kidding me? What complete BS. I have never heard of this before and when I called the office again to explain to them that I am uncomfortable in choosing which prescription is better for me (I never went to optometry school) and that I don't know what actually feels better since both prescriptions are the same brand, the staff member quickly stated the first prescription. She did not check with the doctor and clearly wanted to rush me off the phone. It was completely unprofessional. After several days, I called back demanding to speak with a manager. I wanted to speak with Chris since based on the yelp reviews, it seemed like he was the business owner. I got transferred two times and was sent to talk to a person named Diana, the doctor's assistant. I explained the situation to her, and she would not listen to me. She kept saying that there was only one prescription and would not let me finish explaining my situation. I told her the power of both prescriptions and she finally said "Oh I see it now." No apologies after yelling at me and no apologies about how sorry she was. She was by the far the WORST person I have ever dealt with and she should not work in the healthcare field. She continues to yell at me, not attempting to solve the situation and not admitting that she was wrong the first time. She then HANGS UP ON ME. At this point, I am beyond furious and appalled by the unprofessionalism of this office. She was rude and unprofessional. I called back and asked the doctor to call me. I finally received a call last Friday and he explains to me that there are no such thing as having two prescriptions... I explained to him that I was prescribed two prescriptions and that his staff kept telling me to pick between the two. He told me that the correct one was the prescription he gave me during my last appointment, which wasn't even the correct prescription that staff member told me when I called the first time. This office is complete BS and does not care about the patients. Don't waste your time. read more

Unfortunately, it was time to look for another OD to update my prescription glasses. I decided to check out the San Ramon Site for Sore Eyes. Nancy answered all my questions and explained the various lens options. She seemed very knowledgeable, so I decided to make an appointment. The next day, Dr. Caracamo completed the exam and explained that my vision had changed significantly from the glasses I was wearing. He expressed concern that the proper prescription might be too uncomfortable and made a suggestion which I agreed to try. When I received the glasses that Nancy helped pick out, they were perfect! Dr. Caracamo not only provided the perfect lens prescription but also identified and treated another eye issue I have. Thank you! read more

Service is great. I truly feel that they are looking after your best options. I have gotten my latest par of glasses and today I went to repair them due to an accident. Was done in minutes and free Great service. read more

Waste of time. I was looking to buy a pair of sunglasses, they quoted me one price on the phone and asked that I come in to make the purchase. Once in the store I had to wait quite a long time to eventually discover they completely change the price. I wanted to charge even more. Just wasted my time... read more

Very friendly team and they will educate the customer if customer needs more information. Always reachable for any kind of questions and any kind of help. I always recommend ,this is the best place. Thanks, Hanmanth read more

I do not blackmail you ! I just tell the truth. Even my wife felt irritated by your team marketing technique. Your employees always the best possible way to make money for your businnes but we just raise our voice in a free country. I hope you will be more helpful to new patrons so they may come back. Happy new year ! read more

Went in last night and had a very positive first experience with the shop. The administrative staffs were super helpful and professional. The eye doctor was very knowledgeable and professional. He answered all my questions. After my appointment, the staff gave me a copy of my prescription even though I didn't ask for one. I saw another review about the hassle of obtaining a copy of the prescription. Not the case here. The location is very convenient for us so I will be returning with my husband and kids. read more

Very good service..very helpful and did a minor adjustment on my glasses for free! Defn recommends! read more

We're all glasses wearers in my family so it's important for us to find the right lens shop. We've been going to a big name store in the mall but their service has been going downhill so I decided to try Site for Sore Eyes since they're so conveniently located. My husband had such a positive first experience with them a few months ago that I decided to take our son there when he needed new lenses. Also took our daughter when she wanted to try out contact lenses. They were very patient with her during the trial process. To make a long story short, our whole family has now switched to this Site for Sore Eyes for their friendly and efficient customer service, Bye bye mall store! read more

Had an eye exam here and a contact lens fitting. Everything looked good, and I got my eyeglasses prescription. However, when asked for the contact lens prescription, the incompetent staff kept giving me the wrong prescription. On the first occasion, they mailed it to me, but it was the regular eye prescription. Second occasion - I was ordering contact lens and called the office to have them fax the prescription to the vendor. Office staff refused, despite verifying all my information. Third occasion - stopped by the actual store and waited 1 hour to get a prescription. Apparently, the staff cannot print it out while the doctor is out of the office for lunch. Unlike other providers that I have seen, my prescription was written for one year as well. Save yourself the hassle. There are plenty of other places to get an eye check-up with better service. read more

Nancy and Chris were so helpful and sweet. It was a very good store! I'll come again for sure because the customer service is so good! read more

We have been looking for a certain pair of frames from various places, but most places were limited on frames. This place has an abundance of quality frames to choose from. Chris gave us a very competitive price that no one else was able to offer. But what's more important to me is his warm, knowledgeable, and caring customer service. You can feel that he cares what's best for his costumers. Thank you, Chris! We'll be back! read more

I would give this place a minus review if I could. First off, Chris is the most shady guy I have ever met. I went in to replace my lens. Just my lens. He took the order and filled the order. he asked for my insurance details and called them and verified the info. He told me he was in my network and did the paperwork. I picked up my glasses and said thank you and left. A month or so later I checked with my insurance and it turns out that he put in a claim for contacts which is a higher $ value. I called and asked what this was, he sheepishly said "wasn't it contact" oops sorry let me fix this. So I checked with my insurance a few weeks later and he made the change but now he claimed lens and frame. So I called and asked what was going and he said that it was frame and lens and I told him it was just lens. He told me I could come in and pick out a frame. I don't need or want a frame. I asked him to cancel the transaction and that I would return the lens. He told me he would give me store credit!!!! I called my insurance and told them that this was fraud and that I did not get frames. They called him and asked and after a few calls (the balls on this guy to deny that it was frame and lens) only to retract later to say..."ohhh yeah it was just lenses". WHAT!!!! I spoke to them and they told me that they would cancel the transaction and that this would be null and void. This was a month ago. Checked with insurance and they still haven't received the refund check. I'll let my insurance work this out but I can't get new lenses until this is resolved. On top of that..... I found out that he was OUT OF NETWORK!!! I didn't see the optometrist so this is strictly wrt the store owner - Chris and his shenanigans. read more

LAME! Don't use the Groupon. Not worth it and it's misleading. Tonight I went there to use my groupon for $150 frame, get one free. sounds like a good deal. Not the case. Well it is, if you want to select from 25 ugly frames for $100 and get $50 of the lense. Super misleading. Plus, The ladies that work there never greeted us, barely made eye contact and had poor communication skills. I felt like I was talking to a school girl in third grade who looks down on the ground while telling you a story. Made me realize going to my real eye doctor was worth every penny. read more

Been using them for 8 years and have always been satisfied with their work and sales. I have used Costco, which were sent back due to being wrong prescription. Costco is also old frames that have not sold over the past year. read more

They are so lame!!!. they said that they are going to get ready for my eye glasses but It took 9 days after 2 times of delay. read more