I loved this little rental hub. So easy to navigate. I get a bit of anxiety when I'm not familiar…read morewith an area or a subject, which is why I love researching before a trip (and why I love Yelp so much!) The shuttle bus was so easy because there is just one. You don't have to try to look for the company you rented through because this shuttle takes you to them all. The shuttle seems to run quite often. When we arrived at the facility, our first day, there was one already waiting to leave and one behind us. When we left on our final day in ABQ, there were 4 shuttles waiting to go back to the airport. This was on a Sunday too, so don't be scared if you see the hours posted here that they are closed on the weekends. They aren't. The shuttle was also a pretty quick trip, so we definitely got to the airport early. The main building is a long one, with counters flowing on both sides from the middle, where the shuttle drops you off. There are many signs telling you which way to go to your counter. The parking lots follow this pattern and do a u-shape around the building. While there could have been a few clearer signs for returns, I'd say it was pretty easy, as you come in the way you left.

Here in Albuquerque, after you get off your plane and claim your luggage, you catch a shuttle to…read morethe car rental facility. In the past, we've been helped aboard by the driver and we've always tipped at least a dollar a bag. This trip, we had the cash, but not the help. Inside the facility, all of the car rental agencies are ready and willing to help with your reservation or find a car for you. This trip, we reserved with Budget. We had no wait. Ian helped us and we got our car (a Camry) in record time. When we returned, we were assisted by a young woman who scanned our car's barcode, emailed our receipt, and told us we were all set. We gassed up last night, 7 miles from the airport, and put 7 gallons in the car for the 137 miles we drove it. Either Camrys are getting poorer mileage or the person before us didn't REALLY fill it up.

The Day You Rent Away…read more I almost can't believe I'm writing a five-star review for a car rental place, and yet here I am. We did technically have our rental thru Alamo® but there was no one at their desk (it was Christmas day), so we were sent here to their sister company at Enterprise® to complete the transaction. The Good: *Booked thru Costco for an eight-day rental for a small SUV for less than $100/day--including taxes and fees. *The lady working the desk, Yvonne, was outstanding; friendly, fast, efficient, and didn't go too hard on the insurance upsell. *Once we were done, we were sent to the lot where a friendly gentleman named Miguel *ACTUALLY WALKED US TO OUR CAR*!! Lord, in heaven, I got a case of the vapors and thought I was going to pass out. These places usually just turn you loose in a sea of vehicles and say, "Good luck and don't let the door hit ya where the dog should've bit ya." I'm looking at you, Baltimore... =T The Meh: *They didn't have any small SUVs left (I felt that Seinfeld bit about taking but not keeping the reservation creep into my head), but fortunately, Miguel hooked us up with a Toyota® RAV4™ upgrade for free. The Ugly: *The car exterior was a bit dirty, and a few of the windows were downright filthy. I'm not sure if this car had just been returned and they hadn't had time to clean it yet or what? Regardless, it's not really a big deal. TLDR: I still can't believe I'm giving 5* to a car rental place, but they definitely deserve it. To quote Kramer: It's a Festivus Miracle!

Had to pick up a rental car to use and would say that the counter staff was less than impressive…read more When I arrived there were two men at the counter and they were more concerned with their phones than helping me. The one that helped me finally couldn't get the computer to work and finally said "guess I could use the tablet though I hate it." Took a while to get the car almost double what is should have. The staff in the lot was friendly and help.

After the terrible customer service we received and a month-long battle of why we were overcharged…read more$700 for a car we fully prepaid for, I can no longer recommend Hertz to anyone. We have had great experiences in the past in CA, NV, NY, MA, GA, OR, and WA, but we had a terrible one in NM. We had prepaid in full for our vehicle weeks before arriving in NM. When we got in, we did not see our name on the board to show where our car was parked, so we went inside to inquire at the counter. The man at the counter accused us of "being late" and directed us to a spot number where our pre-paid SUV supposedly was parked. Little did we know the man took it upon himself to direct us to a car that cost $100 extra PER DAY. To our surprise, when we dropped the car off, we were charged an extra $700 plus tax. When I asked why, the gentleman taking our car in said we had an upgraded vehicle. I don't know anything about cars, but our SUV was just regular to me. I mean, the passenger seat was broken, so it could not recline or scoot up or back, and I did not think it was anything special. Turns out it was so special, it was $100 extra per day. We battled with Hertz for months trying to figure out how we were upgraded at such a huge cost without being notified or our approval, and they had no answer. The customer service reps we spoke to told us that we should have realized our vehicle was an upgraded one, and we would not receive a refund. We will never rent from Hertz ever again.

Very few employees around. I was given the presidential circle row as a gold member. It didn't…read moreseem much different than the endless rows of reserved cars. Was able to take a suv, but it is January in Albuquerque. Easy to leave, nice exit employee. I guess if you had an issue, you would have to go back to the counter. Needed cleaning wipe in car as i have received with National. Must take bus to rental cars.

Rare moment that a Dollar was fast at checking in and checking out. Courteous staff at both checkin…read moreand checkout. No problems. A surprise compared to other budget rental car places. Car was clean except bird poop... no big deal.

This business is third rate. Can you believe that when picking up the ordered standard SUV I was…read moregiven a larger premium SUV and charged for that. The staff stated several times that I didn't need to top it off prior to dropping off. Not true, as I suspected. The rental was part of a bundle from Travelocity. I will never use them nor Hertz.

We got our Suburban for a good rate. It could have been cleaner, and vacuumed better. Maybe i'm not…read moreused to such modern vehicles but the seat kept going up and down, front and back each time i turned the vehicle on and off. No idea how to stop all this motion. Nevertheless, the check in took a few minutes because of the line, but moved quickly once i got to the sole receptionist. Return was fast. Bus to the airport comes every few minutes. Would be glad to use avis again.

Unsafe tires on rental car…read more We discovered unsafe tires when changing a flat a few hours after renting car at ORD in Chicago. Flat tire was worn unevenly with a quarter of its tread area bald and majority of tread below safe tread depth. Other tire looked similar. This car's odometer read 44K miles. Avis customer support arranged for us to exchange car at a nearby location- on arriving discovered that location hadn't had an Avis affiliation for 4 years. Avis then sent us to Madison WI where we exchanged for another vehicle- some 45 miles on the compact spare. Communication on phone was cumbersome. Customer service seemed to have little concern about the safety issue but at my prompting did say they would have facility at ORD look into it. I provided photos of tire to customer service and inquired about protocol to prevent this happening to others, however no information was available from the (second) supervisor I spoke with. I was offered a free day of rental next time we used Avis, later upped to a 2 rental day refund. I will be inspecting my rental cars more closely from now on and avoiding higher mileage rental cars.

Having more employees on a busy Friday morning could help. Then the two people who are working keep…read moregetting distracted by radios and other random people.

The rental area is separate from the airport, but a quick shuttle gets you there in about 6…read moreminutes. The location has several companies like Budget, Enterprise, and Avis all in one spot. We booked ahead of time, and the whole process was very easy. Budget really lives up to its name. We got an electric Mustang Mach-E for about $270 for the week, which felt like a great deal. Check-in was smooth and quick. The paperwork took maybe 3 minutes. Overall, great experience and I would definitely rent from them again.

like most people, i didn't have a good experience. the customer service agent i worked with was…read morevery rude and constantly stared at me like i was supposed to know what he was trying to say when he wasn't opening his mouth. when he did speak, it was very low and hard to hear. i will say it was easy to extend when i needed to, but that's likely because i could do it online without needing to go in. when i returned it, i forgot to refuel (yeah, i know, that one's on me) and they charged me as if there was an empty tank when it was a quarter left. they also charged me for 28 gallons when the vehicle's capacity was 26.5. not cool. i know there was 6.5 gallons left so it should've been a charge for 19 gallons. that's pretty gross. will never return, budget is way better. oh and budget doesn't charge for the spouse to be an additional driver like thrifty does. not so thrifty in my opinion, they nickel and dime you for every little thing. i can't say enough bad about them.

Arrived a day after Christmas and approached the counter to be informed our rental would not be…read moreavailable due to overlooking and wait can exceed 2 hours. While families with young children and elderly couples waiting, how can this happened? Is it due to the 3rd party companies who is at fault. As others were quick to call and voice their frustration to customer service, I reframe from doing that since what good would it do. Would they drop a vehicle from the sky? Would they credit me a day for the inconvenience? No money of that. I waited and waited until my name was called which was an eternity. Got my vehicle after 2 in a half hours. The gal with pretty blue eyes had to bear the heat and handle it well.

No issues with pick-up, though it is a decent jog from the airport proper…read more We were given a very (very) nice, new Volvo sedan, which was one of the nicest cars I've ever had the pleasure of renting, through Hertz or elsewhere. I only wish that all rental were of that quality. Returning was a bit more of challenge given that we had to drop off before opening time and schedule an Uber to get us to the airport, bt I knew that ahead of time.

I'll start with I am presidents circle, highest level. They told me once I arrived at the rental…read morelocation that they couldn't honor my reservation. Ok, that sucks but I guess it happens. I reserved a new car for the following day, immediately. They wouldn't book it for me at the counter. I had to do it myself. Lastly, as someone who comes to abq monthly, I've NEVER had anyone answer the phone at this location. Think twice before you rent with them.

A lot of people, myself included, give Ace Rent-A-Car grief for many reasons....but let me tell…read moreyou, the ABQ Sunport location provided me with some of the best and polite customer support I've receive at/near an airport in a long time. Long story short, another rental agency (ahem...Thrifty) has some serious dysfunctional issues which ended up in a mile-long line, so I went into panic mode, and Ace was able to offer me a somewhat comparable last-minute rate, politeness, and also a guide for food in the area (made by the manager, no less). When it was said and done, the difference in the bills were only $40 and the process was far less painful. Overall, A+ given the situation and it really brightened what could've been a very rough spot on our vacation! Stellar to the max.

This business is a front. We arrived to find out that they do not exist. We had no idea and then…read moreall the other rental companies were full. We were charged and when my phone call was answered (Ace phone was disconnected but Booking.com did answer). I was told I should have gone to the off sight store (which also does not exist). A complete runaround. I will NEVER rent a car from Booking again.