SIXT delivered an exceptional experience from start to finish. The entire process -- from booking to pickup -- was seamless, efficient, and genuinely refreshing. Their digital system is modern, intuitive, and makes the rental experience feel elevated compared to traditional agencies. The car itself was spotless, beautifully maintained, and felt like a brand‑new vehicle. It's rare to see this level of consistency in cleanliness and upkeep, and it made the drive even more enjoyable. What truly stood out was the blend of warm, traditional customer service with cutting‑edge technology. It's a breath of fresh air to see a company embrace innovation without losing the human touch. Because of this experience, SIXT has earned our loyalty. This is the only rental company we'll be returning to every time we need a car. read more

DO NOT UNDER ANY CIRCUMSTANCE RENT A CAR FROM SIXT. I've been a loyal Sixt customer for more than 10 years, but in two of my last three rentals they've tried to hold me responsible for damage that I didn't cause. After reading through the reviews here, it's pretty clear this isn't an isolated incident. In my most recent rental, when I returned the car, the Sixt employee, Herman B., specifically told me that the scratch had already been documented in the system before my rental and asked me to sign acknowledging that. Based on what he told me, I signed. I was completely shocked when I later received a damage report using that same signature to claim the damage happened during my rental. What makes this even harder to understand is that Sixt described the damage as a 4-inch superficial scratch that didn't go through the paint and was basically a scuff mark. Yet they're now trying to charge me $1,327 for "paint and mechanical labor." It just doesn't make sense. I was told the damage was already in the system before I rented the car. Sixt's own report describes it as a superficial scratch, yet they're claiming over $1,300 in repairs. Those things simply don't line up. After more than 10 years as a loyal customer, this experience has completely changed my opinion of Sixt. I'll never rent from them again, and I'd strongly encourage anyone considering Sixt to read through the other damage claim reviews before making a reservation. read more

Absolutely awful experience. I am a frequent traveller, and rent cars each trip. I always pre-pay for extra insurance so I can refuse the usual upsell of insurance at the counter. This time, it did not happen - instead it was added WITHOUT MY AGREEMENT. Yes, I signed the eletronic devise, but i was charged DOUBLE (an extra $300) for insurance i neither wanted nor needed. The car itself was scratched and in bad shape. I have complained and got absolutely nowhere, hence this review. RESPONSE TO REPLY: Jan, please provide me with an email and I will. I have already contacted the main email (on the invoice) and got nowhere. read more

Seattle- rental Renters beware* make sure when you rent from this place to take pictures and videos of the rental car before your leave the lot. Thank God I did. After returning the car about 2 weeks later I received a notice saying I scrape the wheel and that I must pay. I'm so glad I didn't delete my video. read more

Returning my rental review. Follow the signs at SFO airport for rental car returns big orange, and black sign will lead you right to the garage, where they have staff waiting telling you where to put the car they do a quick check of the car sign and Mark the very kind attendant guided me to the air train that you have to take from the car rental to the airport, so be prepared to all in all 30 minutes between dropping off the car, checking out getting to the elevator, checking your baggage and then jumping on the air train to your terminal. Super impressed with Sixt. Huge bonus they are one of the few rental places that accepts debit cards!!!! read more

Sixt Rent A Car - Rental return area - Car Rental Near Me - San Francisco, California

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Terrible experience - avoid renting from Sixt at the airport! I rented a car from Sixt and was extremely disappointed. Because my flight was delayed, I didn't have time to add just 3 gallons of gas, and they charged me $83.93 -- plus multiple taxes and fees on top of that: A1 Rental Car Tax 3.5% + Sales Tax 11.875% = $46.89 A3 Sales Tax 9.375% = $4.90 A5 Sales Tax 2.25% = $1.89 That's an outrageous amount for a few gallons of fuel. To make it worse, Sixt claims they can report "new damage" even when you have clear before-and-after pictures showing the car is in the exact same condition. It feels like they're looking for any reason to charge extra. Not recommended, especially for airport rentals -- hidden fees and questionable practices. Rent elsewhere if you want honest, transparent service read more

Sixt Rent A Car - damage - Car Rental Near Me - San Francisco, California

Extremely disappointing experience with Sixt at SFO. I rented a Chrysler Pacifica in July 2025 and was charged over $1,700 for damage that was clearly pre-existing. There was no attendant at pickup, and I was asked to sign the rental agreement before even seeing the vehicle. I immediately noticed damage, took photos before leaving, and even called Sixt during the trip to report both the damage and an ongoing beeping issue with the car. When I returned the vehicle, the Sixt agent acknowledged the damage during check-in, and I told him it had been there from the start and previously reported. Despite this, Sixt later sent me a claim stating "new damage" with no photos from their pre-rental inspection. They also claimed every vehicle is "thoroughly inspected before each rental," which was definitely not the case here. I have timestamped, geo-referenced photos proving the damage existed before I left their facility, and yet two months later I'm still disputing their false claim. I've rented from many companies, and this is the least transparent inspection process I've ever seen. I will not rent from Sixt again and encourage others to photograph everything before leaving the lot. read more

Sixt Rent A Car - Pre-Existing damage - Car Rental Near Me - San Francisco, California

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I wish i could give negative stars. They charged me 84 dollars for a 1/5 of a tank (18.9 gal capacity). Granted, I didn't gas it up myself. They are also trying to charge for a nail that was there when I picked it up. read more

NADINE NADINE!!!!!! The worst customer service every she is the office manger !!!! So rude and does not care about helping you !!!!! This is the worst experience I ever had from a person who is on charge !!!! She refused to help the situation which made things worse !!!!! read more

DO NOT RENT FROM THIS COMPANY! They are extremely dishonest. They blamed me for minor wheel damage I did not have anything to do with. After submitting numerous letters - they said they dropped the charge only to send me to collections a year later! read more

Ernesto is the GOAT! Took great care of me, explained all the charges and kept it real. Keep up the good work bro!

Great experience. Rep was helpful. I got a car that had wheel issues but they were promptly replaced when I took it back. I like the app and how easy they made extending the reservation. read more

Yoseph provided great customer service and was very helpful. He was knowledgeable with the cars, fee's and ensured we understood everything.

Absolutely terrible. They wouldn't honor our reservation because it was made less than 24 hours before, so they insisted we hire a more expensive car and pay them extra. We were en route to a wedding, so had to pay. Then they tried to bill us over a thousand dollar for a scratch on the door I'd swear was there when we picked it up. But their online system that shows you damage at pickup no longer works after dropoff, so I can't easily dispute it. Clearly a predatory company that tries to take customers for everything they can. read more

Terrible experience, Returned my rental and now I've been getting emails saying that i didn't return it yet and I also talked to their customer service and they said that they'll take care of it but i'm still getting emails saying it's not returned yet. TERRIBLE EXPERIENCE!!!! never again! read more

Great establishment with great staff and good service. Every single one of them was very helpful and very nice and quick to respond and very friendly read more

Aggressive distraction techniques and upselling. Went to the counter to pick up the car as part of a package via priceline. Ended up with paying insurance coverage despite not needing it due to the obfuscation tactics employed by the agent and despite fending off several other unnecessary services proposed. Beware, not an honest undertaking. They talk a lot. Would have liked to give 0 stars read more

Very easy to work with. Car was ready to clean and very smooth transaction. Thank you for the great service. read more

Rented a care from SFO airport from SIXT. Charged us for damage that previously on car. Left the airport and employee said it would not be an issue. Months later we were sent a bill for a small dent that was extremely hard to see when we rented it. They would not send us any documentation the dent had been repaired. It is likely they are charging multiple customers for the same damage again and again. T read more

Sixt Rent A Car - This was the dent that was already on the car prior to us renting it. Our insurance paid $3000 for repairs and SIXT is still asking... - Car Rental Near Me - San Francisco, California

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Toll pre-payment once selected cannot be changed. Raping customer off! Three of its customer services representatives are basically perfunctory and shirking responsibility. Very bad feeling. read more

Overall it was great, fortunately there wasn't a rush so no wait time, person handled well and explained each steps and fee structure The only problem I faced was the exit was a bit confusing, couldn't get at first to take a u turn read more

Great Experience. Sixt impressed me with quick rental , great car selection , ease of return . Keep up the great work SFO Sixt!!!

I rented a vehicle from Sixt in Kauai through Expedia, and I regret not reading the reviews before securing the reservation. After booking, I came across multiple reports warning that Sixt routinely fraudulently charges customers for pre-existing damage. Alarmed, I took the precaution of filming a detailed video walkaround of the entire vehicle upon pickup. It's a good thing I did. Sure enough, shortly after returning the vehicle, Sixt emailed me claiming I had damaged both front rims -- damage that was clearly present before I even drove the car, as proven by my video. I responded with high-resolution stills from that video showing the damage prior to use. This isn't just poor customer service -- this is a pattern of deceitful business practices that prey on unsuspecting tourists. The fact that so many reviews describe the same scheme should be a red flag to anyone considering doing business with Sixt. I will update this review depending on how they respond to the evidence I provided. But regardless of the outcome, the stress, time, and energy it takes to fight a false damage claim is not worth it. Do yourself a favor: rent from literally anyone else. This company's conduct is dishonest, unethical, and exploitative. read more

Sixt Rent A Car - Pre-exsiting damage Driver's side - Car Rental Near Me - San Francisco, California

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Love Sixt they are military friendly, fast, clean, easy check-in and check out process and they have way better cars. Not to mention they always have good customer service. This is my 7th time renting from Sixt, and they are now my go-to rental company. #USMC -Dom Torres read more

Do NOT rent from them - they will charge you for "damage" and contact you ONCE before sending it to collections (I have all the receipts). Company will not work with you. Avoid at all costs. Unless money is no object for you, do not consider this rental agency to be fair, transparent, or reasonable. read more

Holding my extra $200.00 deposit for a month so far do not recommend. Making profit on other peoples money. Sad

Do your self a favor and do not rent cars from Sixt Rent a Car Company due to them charging for previous damage that occurred before I rented the car. When I rented the car from downtown San Francisco, CA, I was given a mini Cooper, which I selected a VW Jetta that was not available and I was given an upgrade at no charge. When I got my car I. The parking garage no one inspected the car with me. When I returned the car the attendant showed me a scratch on the rim on the front passenger side. I explained to him that no one reviewed any of the existing damages that the car had, he took a photo of it and was not helpful at all. I received a text message in regards to the damage and callef to find out that the scratch on the room is $391, I explained to the customer service representative on what I listed below and she gave me excuses that they do not have anyone inspecting the cars due to it not being an airport. I learned a lesson and also they were sued for charging renters for damage that was not done by the renter over 1million dollars and 70% of the customers. I only scored a 1 because I could not leave it blank. DO NO RENT A CAR from them. BE AWARE! read more

Do not rent here! They will rip you off. I was told I have to pay $400 for damage I did not cause. I am certain I did not damage the car. I won't waste your time on details but they found a scrape on the back wheel and blamed me. That was there when I picked up the car but no one was there to confirm this. Now they want me to pay for a previous drivers damage. Don't use this company. They are crooks! I asked to have this fee waived but they only wasted hours of my time giving me the run around. I asked to talk to a manager but they said it would take three days for a manager to call me back. It has been a week! Again, don't waste your time and use a different car rental! read more

Horrible company. Talked us into an upgrade we didn't need. We returned the car and it was checked in fine. Three days later they claim we scratched the car and billed us for the damage that we didn't do. Stay clear of this awful company read more

Sixt completely failed to deliver basic customer service. When I arrived to pick up my car, I was told my reserved vehicle wouldn't be ready for two hours unless I paid for an upgrade. I ended up upgrading because Sixt didn't have the car they guaranteed. Then, after returning the vehicle at the airport with no issues noted, Sixt tried to charge me for a "scratch" on a rim that absolutely was not there when I dropped it off. No one mentioned any damage during the return, yet they later attempted to bill me nearly three times what the rental itself cost. This feels like a shake-down and an excuse to squeeze more money out of customers. I will not be renting from Sixt again and strongly advise others to avoid them. read more

"SCAM ALERT" Ready to pay for scratches, broken stuff that doesn't even exist, and scratches on rims that already exist? Oh yeah How about smoking in their car when you've never smoked in your life!!! Well great news. They've found themselves another mark. It will be you . Car damage? No worries they will find some for you or your insurance to pay for. Wish I was joking, but I'm not. Don't believe me? NP Just read all their horrible reviews BEWARE OF THIS SCAM COMPANY read more

Do NOT rent from this company! Rented a car for 24 hours, drove the car 22 miles and received a bill for $1100 pre-existing damage. Dishonest company! Avoid! read more

Will never rent from this company again, rented from Regan National Airport 3weeks ago and now trying to charge me for these damages that were not done in my 2 day possession. I even disputed these charges and they insist that I pay over $2000 and I'm not! Rent at your own risk!!! read more

Sixt Rent A Car - Car Rental Near Me - San Francisco, California

Oh yeah this is a good joint. They got sweet cars and Yousef was super helpful and knowledgeable and friendly at the rental counter

Was an hour late back but got charged an extra day. Worse, and this is a strong recommendation, do not take the $12 toll pre-pay. They read it to you like it covers all tolls you'll face but it is a per day charge (which they don't say). If you are not going over two bridges every day, you are paying way more. read more

I experienced excellent customer service during both check-in and check-out, with minimal wait times throughout. I had originally hoped to rent a BMW X5 but was instead given a Lincoln Nautilus. That said, things happen for a reason! The Nautilus turned out to be part of their elite class. A high-performance, top-tier luxury vehicle with impressive engineering, refined branding, and advanced features. I look forward to reserving all my future rental needs with Sixt. read more

Joseph F. from SFO SIXT is professional and made my experience super easy! I'm a returning customer!

Smooth experience from beginning to end. I selected my car on the app once I arrived to the airport and went straight to my car and was on the road quickly. The return experience was also seamless. The Sixt folks with whom I interacted were professional, calm, and helpful. read more

Minh was one of the most helpful people during our car rental experience. He gave food and experience recommendations for our stay while in the Bay Area. Great customer service and great conversation. The best way to start a trip. read more

LOVE Sixt! It's the only place I rent from. (twice per month for work)They are professional, courteous and efficient! Don't bother with the rest! read more