Had a great experience with Alamo at the Oakland airport especially by a wonderful employee by the…read morename of Kayla E. We had accidentally left our car seats at baggage claim and needed to pick them up and she allowed us to use a rental car seat to keep our child safe while we went back to airport to grab them. Child safety is of utmost importance and so is customer service and I greatly appreciate what she did for me and my family. Thank you so much Kayla E!

**Unacceptable Customer Service at Oakland Airport Location**…read more **Location: ** Alamo, 7600 Earhart Rd, Oakland, CA 94621 | Phone: (833) 659-1913 I booked a 3-day rental through Expedia for pickup at 11:00 PM on 6/18/2026. When I arrived, my card was declined for the minivan I wanted. The first agent--a guy--simply said "you can't use two credit cards" and walked away--he didn't offer a single alternative or solution despite knowing I urgently needed a car for my Joshua Tree trip. So, I had to find my own solution. I located a cheaper full-size Jeep Wrangler and went back to the counter with a new reservation. This is where the real problem started. Agent Kayla never properly processed my new Jeep reservation. She continued processing the minivan instead, which is why my card kept being declined. When I checked my card balance, I had more than enough money for the Jeep rental. I went back to her and showed her--my card clearly had sufficient funds. She then asked, "Did you have another reservation?" I said yes, under my husband's name, but I told her **multiple times** that my new reservation was for the **Jeep, not the minivan**. She wasn't paying attention. She never switched the reservation in the system. This wasn't a card issue--it was her failure to properly process my booking. We spent nearly 2 hours troubleshooting a problem that shouldn't have existed if she had simply listened and done her job correctly. She was dismissive, abrupt, and never once apologized for wasting our time. **Why this was so frustrating: ** Alamo's policy requires one card for the rental + $400 deposit hold. I understand the reason--they need to secure the deposit. But here's what made it inexcusable: I had a Capital One debit card with $5,000 available. Both agents rejected it outright without explanation. **Alamo's own policy says debit cards ARE accepted at airport locations** if you provide your return flight itinerary--but neither agent explained this nor asked if I had my flight confirmation. They just said "no" and refused to help problem-solve. Money is money. $5,000 is more than enough to cover a rental and deposit. Their inflexibility was unnecessary and unhelpful. **The core issues: ** - First agent refused to help find alternatives - Both agents rejected available debit card funds without explaining actual policy - Kayla failed to properly process the Jeep reservation despite being told multiple times - Poor attention to detail and lack of basic listening skills - Unprofessional, dismissive attitudes from both staff members - Nearly 2 hours wasted with my two younger children, arriving home to Bay Point at almost 2 AM If you work in customer service, you have one job: listen to customers and help them. These staff members failed at both. People deserve better, especially at major airport locations. Do better, or step aside for someone who will. These people had 0 manners and they are both adult! ~Ella

Fast break customer here. First car was not in the space assigned. Had to walk back to get a new…read morecar. 2nd car's service light came on saying oil needed. Finally able to leave after 3rd car assigned.

This Budget Car is run by a bunch of crooks! When we returned our car, we took all trash out of…read moreit, ect. It was only 2 of us. The car looked great. 2 weeks after getting home we received a letter saying they were charging us for $125, because there was dirt? WHAT? We called and they said there was nothing they could do about it. When we dropped it off at the airport location, we obviously interrupted the group of young men who were supposedly "working." We asked them a question and clearly they didnt want to be bothered. Then 2 weeks later we get a noticed they charged us an additional $125,? ARE YOU KIDDING ME?!! We travel frequently, and rent cars all the time. We will NEVER rent from Budget again!!! Lesson learned. Don't make the mistake of renting from them! READ ALL THE REVIEWS HERE SAYING THE SAME THING! THEY WERE CHARGED $125 ADDITIONAL CLEANING FEE! BBB needs to hear about this!

I always have the best service when I come to Oakland airport. Whomever manages the young ladies in…read morethe mornings at Enterprise Oakland Airport should be proud. Whenever they see folks walking up they come straight out of the office and the first thing that comes out of their mouths is good morning do you have reservations can can I help. I love it.

I was asked to communicate with enterprise Customer Service on two occasions regarding their recent…read morefailure to have a car available to me despite by having a reservation. Despite contacting them twice, enterprise Customer Service has failed to respond. Typical behaviour from this company. I would recommend using a different rental car company.

4+ Really convenient rental car center associated with the Oakland Airport…read more There's a convenient shuttle that goes between this rental car center and the airport. It's not huge, so it's pretty easy to find which car rental company that you were looking for. Recently, I was working in the area and had to use this place a few times. I had no issues it's clean and there's a nice bathroom that you can use as well.

ALWAYS UNDERSTAFFED. This causes long waits. Impatient travel weary people take out their…read morefrustration on the ONE person working at the Budget desk or the Avis desk. Or really any of the desks. 7 people waiting. 1 agent. Elderly people just standing and waiting leaning on their walkers. Families with tired kids and car carriers . Differently abled people. Just standing on line, waiting to pick up the car we're paying these cheap M'er F'ers for. Unbelievable. But not really.

The guy at the counter kept trying to upsell me on various options, which I understand is part of…read morehis job. However, he shouldn't question a guest after they decline. He suggested a larger car because the one I reserved wasn't ready at an extra cost. I told him to just give me the smaller car, but he ended up giving me the larger one anyway. Kudos to him for that! Car was clean and no issues. Unfortunately, I left my brand new hat in the car and returned within 15 minutes, but the hat was nowhere to be found. I would not recommend this place.

1-Star Review - Fox Rent A Car (Oakland location and corporate)…read more My experience with Fox Rent A Car was so negligent and disrespectful that I feel obligated to warn others. I rented a car from the Oakland location, and from the very start the customer service was unprofessional and dismissive. The staff was rude, condescending, and made me feel like a burden for simply asking questions about my rental. The car I was given smelled strongly of cigarette smoke, which I reported -- only to be met with sarcastic remarks instead of help. Eventually, they gave me a replacement. A few days into the rental, the car started leaking gas. I contacted roadside assistance and was first told to go to the Burbank location -- only to be called back and told there were "no available vehicles" due to their fleet being "upside down." Then I was falsely told by a rep Adam (citing the general manager -Madeline,) that the gas leak must have been my fault, despite there being no inspection, no accident, and no impact. Even worse, I was told to return the car with a full tank of gas -- while it was leaking fuel. I asked to swap the car closer to where I was, and they tried to send me to Ontario, in the opposite direction of where I live (Oakland), causing me to be over 2.5 hours late for an appointment. I was finally allowed to switch the car at LAX after pushing back. Now, Fox is trying to charge me over $2,200 for damage I did not cause, with no real evidence, no proof, and no follow-up to the complaint I submitted weeks ago. To make matters worse, I have photos of the undercarriage which shows that I did not puncture the car. This company does not care about customer safety, misleads people into driving unsafe vehicles, and uses intimidation tactics to avoid responsibility for their own poorly maintained fleet. Stay far away.

Great customer service, great vibe, great music plus super friendly. Today recommended this branch…read more Clean office and great taste of music

Friendly, fast, and problem solvers. Sorely understaffed but they are empowered to do what's best…read morefor customers.

My transactions here were pretty easy. I was working out of the East Bay for a few weeks in early…read more2026, so I use Hertz a few times recently. Since I'm pretty used to the procedure now, I do my booking online previously and picking up my car is pretty straightforward after getting a shuttle from the Oakland airport to the rental area. I haven't had any issues and the cars that I usually get assigned are pretty solid.

Tiana was so helpful today with our car rental. The whole staff was exceptional. We really…read moreappreciate how professional and efficient they were at helping us get on our way with the perfect rental today.

One of the cheaper options or at least one of the brands that provide consistently affordable…read moreoptions as compared with the others. I was recently working in the area for over a month. When looking for different options, Dollar consistently was one of the more affordable options. The cars were always clean and relatively new if not really new. Since I was pretty used to renting cars and knew what I needed, I handled all the decisions and booking upfront. Once I got to the counter, the transaction experience is pretty straightforward.

DO NOT USE DOLLAR/Hertz…read more Show quoted text Dear Jayler L., I am still unable to secure the correct replacement vehicle. Despite being referred to Dollar, Hertz, and the Sonoma County Airport, I have yet to reach a resolution. Each time I call, I am told I am contacting the wrong department and am redirected elsewhere. This has been an incredibly frustrating experience. Please provide a direct solution or the specific contact information for someone who can finalize this vehicle swap immediately. Best regards, Michael Show quoted text Best regards, Michael On Fri, Apr 10, 2026, 5:49 PM Michael wrote: Dear Jayler L., I am still unable to secure the correct replacement vehicle. Despite being referred to Dollar, Hertz, and the Sonoma County Airport, I have yet to reach a resolution. Each time I call, I am told I am contacting the wrong department and am redirected elsewhere. This has been an incredibly frustrating experience. Please provide a direct solution or the specific contact information for someone who can finalize this vehicle swap immediately. Best regards, Michael On Fri, Apr 10, 2026, 4:45 PM Michael wrote: Dear Jayler L., I am in an unfamiliar area and do not have easy access to look up contact information online. Please provide the specific phone number for Emergency Roadside Service so I can call someone directly to secure the replacement vehicle I need. Best regards, Michael On Fri, Apr 10, 2026, 12:08 PM customerservice@dtag.com customerservice@dtag.com wrote: Dear Michael Kolosey, I hope this email finds you well. I appreciate the opportunity to review your concerns. I'm very sorry for the inconvenience and frustration this situation has caused and understand the urgency, especially given the time you've already spent attempting to resolve this. To ensure you are directed to the nearest available rental location with an appropriate replacement vehicle, please contact Emergency Roadside Service directly. They have real-time visibility into nearby locations and vehicle availability and can coordinate a swap at the closest possible location to you, including near Petaluma, California, if inventory permits. Emergency roadside service will be able to guide you immediately and help minimize any further delay. Thank you for your patience, and I sincerely apologize for the disruption to your plans. We appreciate your business with Dollar. Yours sincerely, Jayler L. Dollar Customer Services www.dollar.com

Buddy was extremely helpful throughout the process of getting a car rental. He answered all my…read morequestions, made everything easy to understand, and helped me find the best option quickly. Great customer service, professional attitude, and made the experience smooth from start to finish. I'd definitely recommend working with him!

Buddy was very helpful during the process of getting my rental car. Had a great attitude and was…read morevery professional and made the process go smoothly. Great worker

Super easy car rental at the Oakland Airport…read more Catch the shuttle to the car rental center and pick up your car. Note: Either buy the unlimited toll pass for $12 a day or make sure to register your CC to pay for your tolls.

The worst customer service and management after I return it three weeks later they charge me for…read morethe cleaning $125 USD and I spoke them with customer service. I asked them any proof of taking photos but on show me or they don't email me so please don't trust them take a photo before you're leave the car