Veronica the manager, Ed the clerk and Sam the shuttle driver were wonderful in helping me get my personal items I left in the car. The car was great the people were awesome! Would recommend Fox car rental!! read more

Several issues: 1) I ended up paying more than 170$ than planned (for about 6 days). Their customer service (via phone) couldn't justify some of the fees (eg $16 of "airport transport") and said they were from Booking.com. 2) The rental location is OFF the airport. You'll have to wait for up to 15 minutes for the shuttle to get there. This means you'll queue up with a bunch of other people (To be honest, they moved pretty fast). They charge $25 if you want to be taken back to the terminal directly when you drop the car. 3) I bought a tank of gas in advance, and I was told that they would "refund up to half tank of unused gas". But I was told (when I returned) they meant they refund half a tank if you return more than half. 4) People are reporting high late fees. I actually returned early, and I still don't know why the extra $170. 5) They will try to sell you a $200 weekly plan for tolls, but when I checked online, it looks like you can just pay the tolls on the web with the plate. I didn't try it, so I can't confirm, but now you know. On the bright side, the car was OK, even if a little scuffed and stained, and the return was very quick. read more

This company customer service is bad. They have hidden fees and don't want to give you receipt or contract until car is returned. Phone reps will not handle general customer service issues. Rent from another company. read more

I rented a car here for the weekend, and I ended up having to jump the battery 3 times in a short weekend. Since I have AAA I called them since I knew they would be fast. When I returned the car, I told the person checking in the car what happened. She didn't say anything more, asking if I "called customer service." I hadn't, since I used AAA. I asked if I should talk to the representatives inside, and she said yes. As I waited in line, everyone in line who had a Europcar reservation was moved to the priority line. Everyone there got served before Fox customers, and if a van arrived with Europcar customers, they were served prior to anyone in the Fox queue. When I finally reached the front of the line, the next representative told me he was going to lunch. So I had to continue waiting. Finally, I was called to the desk, and I explained what happened. She misunderstood and handed me another set of keys, and I tried to explain that I don't need another car, that I'm reporting a problem with the rental. She asked what I wanted her to do. I told her one, I assume they need to tell someone that there's a problem with the battery so they don't rent it out again, and two, I would appreciate some kind of small compensation for the inconvenience of having to spend my time wait to have the battery jumped. She just said she can't do that, they only do the rentals, and anyway the reservation was closed. I should have called Fox roadside service, she said. I tried to find a customer service email address, but the website only offers "Invoice; Rewards credit; US Govt inquiry; and Billing or Cancellation" as options to contact customer service. I won't be renting from Fox after this. The one bright point was Pam, the driver of the airport shuttle, who was very friendly and offered genuine apologies for the experience. read more

I accidentally left my house keys attached to the rental car key fob. As soon as I realized, I tried calling numerous times, but there is no direct phone number for the Fox location. I could only reach the call center, and unfortunately, they were unable to help me. A few hours later, I drove back to the location myself, but the employees were unable to locate my keys. I was told they would contact the person who rented the vehicle after me to find out whether my house keys were still attached to the key fob. Since then, I have not received a single update from Fox or any representative. This has been incredibly frustrating and disappointing, especially considering these are my house keys and I immediately made every effort to recover them. The lack of communication and follow-up is completely unacceptable. What made the experience even more concerning was what I witnessed when I returned to the location. There were numerous groups of customers who had apparently been waiting for hours for vehicles they had reserved because the location did not have enough cars available. Many of these customers had just flown into town expecting their reserved vehicles to be ready, only to find themselves sitting there waiting for cars to be returned. There were families with small children, elderly customers, and people who had already spent hours traveling and were simply trying to continue their vacations. I cannot fathom arriving somewhere after a long flight and having the same experience. When someone reserves a rental car for a trip, they should be able to reasonably expect that vehicle--or at least a vehicle in the reserved category--to be available when they arrive. I rent from Fox frequently and have always had an excellent relationship with the employees, especially Pinky, who is absolutely amazing. That is what makes this experience particularly disappointing. I have been a loyal customer, but between the complete lack of follow-up regarding my house keys and what I witnessed happening to other customers, I no longer feel comfortable renting from Fox. Fox seriously needs to address its communication, vehicle availability, and customer service issues. Customers plan their travel around these reservations, and leaving people stranded for hours without the vehicles they were promised is unacceptable. Unfortunately, after this experience, I will not be renting from Fox again. read more

Omgosh , my luggage got left in my car. VERONICA MENDOZA the operations manager went ABOVE AND BEYOND to mail me my suitcase by FEDEX. Talk about a good company. This lady cares and is much appreciated by me read more

I only wish that they would have more help on their team for the guys at the service counter because one time I visited there was quite the wait for a 5 minute. Free upgrade to a 2024 Dodge Charger made it even more special of a trip. Made it to Neptunes Net read more

Fox Rent A Car - Car Rental Near Me - San Francisco, California

Very predatory company, do not care for their customers. Rented a car from Fox for a trip in California. Was told at the pickup counter we could not take our car without purchasing additional coverages because it was "California law", and we were forced to sign for additional charges that ended up doubling the price of our rental. Reached out to customer support, who were (at the time of writing this) zero help. We were told by customer support we could modify the contract upon return and a passed inspection on the vehicle as long as the car hadn't been returned and transaction finalized. While in the office explaining what happened and explaining the poor experience we had during pickup, the agent finalized our transaction and proceeded to tell us that since the transaction was finalized, they couldn't do anything. Today, customer support responded again fully ignoring the update I provided about our second experience in the office, and doubled down saying that since the team finalized the transaction they cannot do anything. Will be escalating to BBB, as well as disputing with my credit card company. read more

Fox Rent A Car - Email response after doing what we were directed to do in first email & team closed transaction on us while in office. - Car Rental Near Me - San Francisco, California

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Absolute zero stars. Save yourself the nightmare and book literally anywhere else. Here is what you actually get with this total scam of a company: * Deceptive Location & Shakedown Fees: They make it sound like their off-site location is seamlessly connected to the airport via an easy shuttle, but then they hit you with a ridiculous $18 fee just to use it. * Endless Waiting: Expect to waste over an hour standing in line just to reach the counter. * Bait-and-Switch (Twice!): I reserved a Jeep Grand Cherokee (or similar SUV) and was handed a crammed car instead. After all the hassle of replacing it, they handed me another undersized car that wasn't remotely close to the original SUV i reserved. * Lethal Hazards & Incompetent Support: They knowingly rented me a car with a loose underbody cover that posed a severe fire and crash risk. When I discovered the defect the very same day, their "expert" solution was telling me to put duct tape on it and drive it like that for an entire week until I could return it. * Ruined Saturday: After driving around for a week with a duct-taped bumper, I had to waste my entire Saturday driving from Sacramento to San Francisco and back just to swap out their dangerous death-trap--only to end up right back in a tiny car. They are dishonest, negligent, and dangerously incompetent. Avoid this place at all costs unless you enjoy getting scammed, driving unsafe junk with tape on it, and losing your entire weekend to their mistakes. read more

My to go spot for a rental car . The employees here are helpful and today I was helped by Venus. Throughout the whole conversation Venus was very knowledgeable and did not try to upsell me which makes life easy when you know what one wants. There is a shuttle from the airport that brings you here or for the locals park at Costco along the fence and walk on in. For easy transactions come here. Way better than kiss and fly . For piece of mind come here read more

Fox Rent A Car - Counter - Car Rental Near Me - San Francisco, California

I rented a car throught Expedia for two days. Expedia said it would be $120 before taxes. When I returned it and got my invoice they charged me another $275 dollars. This was for a crazy Carola. It ended up costing almost twice as much as my flight. Never rent from this horrible company. I would give it no stars if possible read more

I was charged for a plate pass reader I did not agree to for $14/day (I have the rental agreement in my email with no initials by the plate pass reader). However, because I did go through one toll ($10), I have been told they will not refund any of the $94 they charged without my consent. This charge was not explained to me at the time of the rental, and there was also no explanation that this charge and prepaying for fuel would increase my taxes and fees, increasing the amount I agreed to pay when I booked the rental by an additional $30. If the plate pass reader is not optional, it should be included in the initial rental price. A plate pass reader, which nearly everyone in the Bay Area owns, also does not cost $14/day to operate. This is clearly a way to gouge customers. Along with an $18 fee for their "free" shuttle. Do not rent from them! read more

BUYER BEWARE - I rented a car at the desk of this location. I told them I needed a car from Sat Morning to Sunday Night. The gentleman I worked with offered to throw in the liability coverage. I didn't need it as my CC has coverage but since it was free I said fine. Upon returning the car, the bill was double what I was quoted. I was told there was a late fee, even though I was returning the car before I had planned. I was charged for the insurance even though I didn't need. it. The whole bill was supposed to be $182 but I was charged well north of $400. I tried to work it out with the manager but he was extremely dismissive and rude. read more

We had a great experience with. FOX. when we brought the car back, we realize that we had forgotten a.pair of expensive glasses. We went back with Sam the shuttle driver and Veronica and Ed worked with us by finding the missing items. They were great Thank you read more

This so easily could have been a one star review. We went to rent a car and the counter agent tried every angle she could come up with to make renting a car here horrible. And I mean truly completely over the top horrible. We gave up and sat outside to consider what we were going to do. Definitely we were going to lose money but really that wasn't the main issue. We needed a car. Go to the airport? Yeah ok. Then my daughter said 'Oh! She took a break and left the building. And look at the other counter agent...he has a nice 'I'm a normal human' face and there's nobody here... so let's just start over with him and see what happens?' So we did, and all of the obstacles just melted away. Jose was awesome. 5 stars for Jose. If you end up here I'm hoping Mean Lady left to go work for the DMV and you get to work with Jose. Really I'm not going to go here again because of the Mean Lady. I'm old and I've rented a lot of cars in my life and she was definitely about to make this the worst car rental experience I've ever had. read more

This place is deliberately misleading and charges extra. I booked my rental as part of a package through Expedia. When I arrived, they asked if I wanted extra insurance through them. I said no. I then asked if they needed proof of my insurance. They said no. They then told me I was signing a waver saying I had my own insurance. Instead it was an agreement to use theirs, which cost an extra $350. I am sure I could have been more careful and avoided it, but I'd just finished a cross country flight that left at 4am and I explicitly told them I did not want their insurance. Avoid them at all costs, you will save money going with a a better company even if the /day cost is more. read more

We truly enjoyed our rental car (Toyota Camry Hybrid), however, we were dissatisfied with the checkout process. One of the workers, Andrea, did a walk around of the vehicle once we turned it in, and stated that we would be responsible for paying for the dings and scratches that were present. Mind you, a walk through of this vehicle was NOT conducted when we arrived for pick-up three days prior. Thankfully, my husband took pictures of the entire vehicle. Andrea quickly changed her tune. PLEASE ensure that you ask for an inspection sheet prior to renting your vehicle from this establishment, and if you do not receive one, remember to take pictures! read more

The most frustrating part was that they don't care if you booked ahead. They hand out cars even to walk in customers until they run out of cars. Checkin is slow- we waited in line for 1 hour- then they ran out of cars 3 people ahead of us. We had booked through expedia and already paid in advance. When we asked when we could get a car- they told us that it could be 10 min or 2 hours- waiting for the returns. Our car could barely get to 65mph on the highways, bald tires, bad brakes. I will say that we did drive the coastal highway so we did put 1000 miles on the car, and we did get 40 miles to the gallon so we got great gas mileage, so it did get us everywhere we wanted to go and made it back without breaking down. But I wouldn't rent from them again. read more

DO NOT WASTE YOUR PRECIOUS TIME!! Book somewhere else - Anywhere else! Shuttles are slow and long lines to get your vehicle are soooo slow. There were 3 parties in front of me when I arrived and they took an hour. You have people arguing for itemized issues at the counter over their bills. They have zero urgency, and customer service is awful and nonexistent. read more

Fox Rent A Car - My hour long line... not enough employees to help - Car Rental Near Me - San Francisco, California

I really do not like to leave negative reviews, and I have tried for two months to resolve my issues with this company. I don't even know where to start. They gave me a rental car that did not work. When I called roadside assistance, the person who helped me was googling what was wrong with the car and then suggested that I take it to a repair shop. Are you kidding me? They wanted me to spend my vacation at a repair shop fixing their vehicle. We continue to have problems with this vehicle the entire week. hen we returned it no one seemed interested in talking to us about the problem. I wrote a letter to Fox asking to have the upgrade I paid for this vehicle refunded. I did not request a full refund only a refund for the upgrade. I was told it must be done by the by the San Francisco site. Of course they never responded and the phone number only allows you to talk to corporate. I would never recommend this company to anyone who wants a reliable car. read more

Watch out for exorbitant late fees here. I extended my rental by 1 week, and got charged three times the contracted rental rate. Never seen this from any other major car rental company. When I explained my need for extension was due to the unclear schedule of my family's chemotherapy regimen, Fox asked for medical proof -- and then ghosted me after I provided it. Sickening. Spare yourself and avoid the trouble of Fox SFO. read more

Should be able to give 0 stars. Cowboys. Awful customer service. They get angry when you dont take the silly extras. Demand big deposit. Sham of a place definitly avoid. read more

I had a very frustrating experience with Fox Rent A Car. When I signed my rental contract, the employee assisting me, Randy, showed me the agreement on a screen. I clearly told him that I did not want any extra insurance because I planned to use my own coverage. He asked me to initial a section, explaining that it was to decline the additional insurance. I understand English, though I may not speak it perfectly, and I trusted what he told me. However, I later discovered that I was actually charged for the loss damage waiver instead. I called Fox Rent A Car to make them aware of the situation and to request a refund for the loss damage waiver, but this only added to my frustration, as the issue should not have happened in the first place. I feel that I was misled during the signing process. This situation was very upsetting, and I believe the terms were not honestly explained to me. I do not recommend anyone use this company, as they have employees who deceive customers and the company does not take responsibility or make an effort to correct the situation. -- Eduardo read more

Rented from Fox Rent A Car at SFO in Dec 2024. No one said a word about tolls. Five months later, I get hit by a debt collector for a toll I was never told about. No email, no call, nothing. Just straight to collections. Shady and lazy Fox. Never renting from them again. read more

Fox Rent A Car - Debt Collector for not knowing there is a toll charge, I was not informed there is a charge. This can affect your credit. - Car Rental Near Me - San Francisco, California

Rude people, car needed new windshield wipers, needed oil, tried to upsell us, didn't tell us they charge a$15 service fee per toll, trying to charge me for a piece of plastic coating falling off of side mirror. Do Not Use! read more

Yes, Fox Rent-A-Car is not located with all the main rental car companies, but the rates are also not what you see at the main rental car center. Sometimes a short detour is the price you pay for a noticeably lighter bill. I saved over 60 percent by renting with Fox, which immediately made the extra step feel worth it. Once you arrive at the main rental car center, you do need to wait for a shuttle, but my wait was no more than 15 to 20 minutes. The shuttle ride itself takes about five minutes and drops you directly at the Fox rental facility. When I arrived, there was no line, which made the process refreshingly easy. Picking up the car was quick, and I was on my way to my next destination without any hassle. Drop off was just as fast and smooth, which honestly surprised me in a good way. Renting directly through Fox's website meant there were no hidden charges or unexpected fees. This is the kind of experience that reminds you convenience does not always have to be expensive. Everything was pleasant, and I was glad to save money while still getting a reliable, clean car. read more

Just the worst rental car company ever man like after standing in line for a long time I get to someone and we talked about all the stuff and they charge you at least $200 for insurance and then after all that they only accept credit card through special companies the companies that they only recommend for their credit card and so then after that, the manager came out and he said to me Indian accent no credit card no rental! You know I don't like credit cards. I only use debit cards so this place was far off the worst rental car I ever had went to!! On top of it all every single person I see when I'm out here they took the cars and the cars are dirty. read more

Fox Rent A Car - Car Rental Near Me - San Francisco, California

I've rented from Fox in the past, it's hit or miss with customer service. This location offers a shuttle from SFO airport. Customer service was fast and courteous from all employees. This location is off site from airport, I posted a pic with clear directions on how to find shuttle pick up. Car was fairly clean, It had a weird smell inside. I carry sanitizer wipes at all times. So I started out wiping the inside clean. The vehicle had scratches galore. I take videos and pics with all my car rentals. No time for foolery upon returning car. BTW: car rentals are beyond expensive currently, no more cheap rentals. No car issues, car rental served its purpose. Tip: let Fox Rental fill your tank. Gas stations are charging $6.69 per gallon to fill your tank close to SFO airport. Gas in California is approx $5.50 all-over the state. Indeed a bit of price gauging in my lovely state, shameful. Great trip along the coast, plan accordingly traffic is just that, drive safely and Enjoy! BTW: Yes, I would rent from Fox again in the future. read more

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AC doesn't work. Non- helpful customer service - option provided by roadside assistance was to drive to location to swap. Given distances in the bay area, they are impractical about customer convenience when the issue is on their end. I would caution folks read more

I made a reservation. Showed up with my license and credit card provided all the confirmation emails. They refused to give me the car and still charged me.....@Teamfox.s Confirmation # FFX06DA032 The reasoning is that my full name is entered in as my first name thus they could not give me what I paid for. I don't care what the policy says this is breach of contract. I did not appreciate being told it's your policy to take my money and not give me what I paid for. I promise a court will disagree with your "policy". I am giving Expedia a shot at making me whole , it's possible that they entered the data wrong but if they do not get me a refund then I am reporting that charge as fraud to see if my credit card will make me whole.... Last option is lawsuit for breach. Hopefully it does not escalate that far but this experience was awful. I have plenty of documentation from today's transaction. Do the right thing and refund my money and I will repost here let everyone know you did the right thing and this was all a mistake. read more

Very understaffed and it took an hour to get to the desk. People going on break and leaving one person (staff) with over 10 people in line. The car was as promised and it was clean. The shuttle was convenient from the train station. They are off-site from SFO, about a mile or less shuttle ride. Not the best experience but not the worst The staff Brenda was nice and helpful and polite- kudos. read more

Fox Rent A Car - Crowded lobby of people waiting - Car Rental Near Me - San Francisco, California

Fox Rent A Car is an offsite rental car from the San Francisco airport. From the airport you take a shuttle to their car rental site which arrives every 15-30 minutes. Those with a reservation have 12 hours to redeem their rental and 6 hours for those who don't have a reservation. So if your flight is delayed, there is no need to worry about not having a car to rent. Randy and Lily were very friendly and helpful and made the rental process from beginning to end very easy. Lines weren't long at all during October season and were much shorter than the onsite car rental companies. Will definitely book with them in the future. I do have wish they have more frequent shuttle services. There's a phone booth at the shuttle pick up station at the airport but no one was answering so it was confusing whether or not we were supposed to just wait or have to call to announce our arrival. Other than that the services are straight forward and they explain to you whether or not you need to pay tolls if crossing bridges. They offer insurance which is highly advisable so you don't need to worry about pre and post inspection of the vehicle. read more

Fox Rental is probably one of the worst experiences I've had in a long time. Horrible customer service. Over Labor Day weekend they had 3 people at the counter. The wait was over an hour. They are not flexible in their policies whatsoever. My husband listed me as the driver, however, they didn't allow him to use his credit card for the deposit. The credit card must match the driver. I didn't bring my cards because he was taking care of the trip. I had only my debit card. Anyhow I can go on how frustrated we were... we had to create a new reservation and cancel the prepaid reservation with Expedia. This policy would have been helpful if it was listed on their site or disclosed on Expedia. I've rented cars from enterprise or hertz in the past, and never had issues with using my husbands card. Fox rental is definitely budget friendly. But you get what you paid for. Arrive early- allow ample time if you're on a schedule. read more

If I could rate into the negative, that is what I would do to FOX. By far the worse car rental option. Had a reservation for months for a mini van. They didn't have one at pickup. We had 4 ppl 4 shut cases 4 carryons. We were initially offered a small vehicle that could not accommodate us or the luggage. Then offered 2 cars. The manager then decided no we were not getting 2 cars. He was rude and displayed no desire to help us resolve the issue. He said give me 30 minutes to work on it and stayed in back and wouldn't even respond to further inquiries by us. We finally just booked with enterprise and took the shuttle back to the airport. We were given a Durango and friendly service. read more

I wish I could post this in their office but they WILL CHARGE YOU A $15 TOLL FEE EACH TIME YOU GO THROUGH A TOLL. They're scammy and slimy and WILL NOT explain this to you even though tolls are everywhere in the Bay Area. It is a tiny note in the long fine print on your contract. They should really have a sign in the office that explains this like they do for gas. It seems like a really messed up way of scamming money off people. The pick up is a bit of a pain. It's off site so you have to take the airtrain to a shuttle to reach the office. The drop off is pretty easy. But you have to wait for the shuttle to take you back to the Airtrain so plan for that. If you have a dog, they may charge you a fee. The woman who checked me in almost charged me when I dropped off the car before asking her manager over to check the car and luckily he said the car was fine. read more

Returning the car 5 hours late resulted in an additional fee of $112, or more than 50% on top of the $210 4 day rental. I was charged for an additional day (fine) plus a $50 penalty (!), a "concession recovery fee", an "energy recovery fee", a "vehicle license fee", and an unknown "surcharge, " all subject to sales tax as well. So watch out for this if you might be returning a Fox rental a few hours late. Better yet, bring your business elsewhere. read more

I'm actually really impressed with Fox and think it should have a higher rating. You have to take the train to the rental car area and then from there a shuttle to Fox. When we got to the rental car area there was long lines for every rental car company. When we got to the area to wait for the shuttle there was one other couple with us. The shuttle came pretty quickly, within five minutes. When we got to the offsite area, there was only one other couple in front of us in the line and two agents working the desk. It was pretty quick to get our car keys. Then we inspected the SUV, which was in tip top shape and drove off. This car cost us about $200 less than the other companies and I think we got it much quicker just eyeballing those other lines. Return was just as easy. The Valero nearby is about $1 per gallon than normal gas stations, but it's really convenient. The Costco had a ridiculously long line so skipped that. I drove up, handed the guy the keys, he looked at the vehicle and then I left. Smooth process and much cheaper. It's totally worth going offsite for this car. read more

I don't usually write reviews--but I had such a great experience with Fox South San Francisco that I actually signed up for Yelp just to share it. From the moment I place the call for reservation, pick up and return- the customer service and service was outstanding. Everyone was kind, welcoming, and genuinely helpful especially Pinky. She made the process breezy, pricing was clear, and there were no hidden surprises. What really stood out to me was how easy and stress-free everything felt. It's rare these days to feel truly taken care of as a customer, but that's exactly what happened here. I'm genuinely grateful and will absolutely be renting from them again. Huge thanks to the whole team! read more

1 Star - Worst Rental Experience Ever! Do not rent a car from Fox Car Rental! I was on a business trip and ended up with a horrible experience. Their customer service is unreliable and unhelpful. We called nine times trying to extend the rental because of my elderly mother's emergency, and they promised to call back within one hour -- but no one ever did. What a waste of time when you're already under stress. They still charged a penalty, even though we tried everything to communicate with them. The airport shuttle is also inconvenient -- you have to go outside the airport and wait forever to get picked up. If you have an emergency, they won't help you. Spend your money elsewhere -- this company does not care about its customers! read more

I booked a Fox Rent a car online, and when I arrived they told me they did not have my car and that I would have to pay for an upgrade. They told me the price would only be $42 more than what I had already paid, but it turned out to be much more than that. The customer service line is horrendous (and doesn't speak good English) and I have reported them to the BBB. read more