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    SJF Customs

    3.0 (8 reviews)
    Open 8:00 am - 5:00 pm

    Services - SJF Customs

    Masonry/concrete sealing

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    3 years ago

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    7 years ago

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    6 years ago

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    8 years ago

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    6 years ago

    They still have not finished a job from a year ago and will not return calls!!! Lots of scheduled appointments they no showed

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    7 years ago

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    8 years ago

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    Utah Basement Systems

    Utah Basement Systems

    2.0
    (7 reviews)

    I hired Utah Basement Systems to install a sump pump in a rental property basement. After several…read moredelays (pump was on backorder, installer's truck "broke down") and NO communication from the office about these delays) ... On the day of installation, the tenant told the installer that the pump was going to be installed in the wrong corner (not the affected area with the water intrusion) and she questioned that it should be installed in the opposite corner and he said "that's where I've been told to put it". He refused to call and check with his office. Shortly after the work was completed, I had the property manager check on the effectiveness of the pump and he told me it was installed in the wrong area. I have sent numerous emails and left serval voicemails for both Jim (the sales guy), Blair (the owner) and Joyce (the office manager) and I have not received a single call back or email communication. Luckily for me, I only paid the deposit to get the work started, but needless to say, I am not happy with their service. I need them to correct the issue and install the pump in the correct location. I should have checked the BBB website prior to hiring them as they have numerous complains (yet somehow they have an A rating). I guess I'll add one more to the list. 10/20 Update: The owner, Blair has contacted and I am awaiting his options for resolution. 11/6 Update: No response thus far. 11/7: Update: Received email from Jim - "I received your email from October 3rd ..." Took more than 30 days to respond. Really?

    STAY AWAY. I had to coerce them into doing the work for me- they took my $2000 deposit and…read moredisappeared for weeks. They left my basement a mess and the concrete was left uneven when they finally came. The pump started having issues after a few years, and though they claim they have a "lifetime warranty" you really need to read the fine print. The list of what they cover includes ONE basic thing, the list of what they don't cover fills a few pages. When I finally got someone to come out after many many calls and pleading, he said there was nothing he could do. I ended up figuring out what was broken myself and using YouTube tutorials and neighbors to fix it. I can count on one hand the amount of times they actually filled a promise or called me back. They caused me more stress over the last 5 years than any other company or issue has in my entire life. It's so much easier to rent a jackhammer and figure out how to do the work yourself- and it costs 1/10th of the price. I wish I was kidding, but that's literally true, as I did it for the second sump pump that we put in.

    SJF Customs - masonry_concrete - Updated July 2026

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