We visited Englin's in Kokomo Friday and were incredibly impressed with the knowledge, maturity and…read morecustomer service we received from Mallory. Her engagement skills are super and she invests time in ensuring her customers receive the best service. She loves her work and connects easily with her customers and is an outstanding employee! If I were the owner I would put her on a fast track to management! We were blessed to have her!

I updated my review to 4 stars because the people who work at Englin's Kokomo are awesome. They are…read moresuper nice, helpful, smart, and capable. The Englin's approach to special orders is NOT the fault of the people who work in the store. I've kept going back to Englin's for years not only for the shoes, but because sometimes it's nice to talk to someone in a store who can help figure out what you need and ensure you get it. Englin's offers customer service that you rarely see these days, and I greatly appreciate that. And yet,,,while Englin's used to have a great shoe selection, their inventory has been taken over by Uggs, most of which look more like poufs for dusting shelves than shoes for feet. Englin's also stopped carrying my favorite brand, Vionics, though you can still order Vionics through the store. I made the mistake of doing so. I could have ordered new Vionics online through many sites for delivery within a day or two. Instead, I ordered them through Englin's and 2 weeks later, I am still awaiting their arrival. By the time I get my shoes, I will have waited 3 weeks. These shoes have been in stock (in the warehouse) and are not back ordered. This is the second time I've ordered shoes through the store. The last time was just as frustrating. In this "modern world", there is simply NO REASON that it should take 3 weeks to ship something that is in stock domestically. There are very fast delivery options these days, so the problem with Englin's is related to Englin's. (It doesn't help that they used Ground and the shoes will spend over a week in transit.) The ordering process at Englin's is obsolete and the company will not remain viable unless they can compete with modern companies that ship merchandise - often for delivery the very same day. There is either an ineffective process or a failure to prioritize customer orders. This is especially disappointing to me because, as Englin's has increased their Ugg stock and eliminated Vionics, there are fewer and fewer shoes in the store that interest me. To keep and win back customers, Englin's should audit its ordering processes to identify inefficiencies, eliminate delays, and prioritize prompt shipment, including using faster shipping than Ground when the customer has already been waiting 2 weeks.

Good selection of name brand shoes at a discounted price! Came and bought my dad some new shoes, he…read moreloved them!

Moved the sign that had the price if $50 to try on shoes. I liked them. Went to the register to pay…read moreand they came up$64. Told them about the difference and she asked for a price check.I went back and showed her and she said something about they were out and filled up the row with other shoes. Left the $50 sign. Refused to sell the shoes as marked. Left and went to Meijer. Got the shoes I wanted for $49.99. On top of the price change they were less than cordial about it. They just lost a long time customer.

Wow. I have had terrible experiences at other journey's so I quit shopping there. I just needed…read moresome socks so I ran in not expecting much a half hour before close and the two women working went above and beyond. I even almost bought shoes I can't afford for the time being just because they were so helpful. Don't plan on going to any other journey's ever, but this one is great.

The in store sales person was nice and helpful however if you have to return an item you could wait…read morea month for your money and if you call their customer service number be prepared to deal with some of creations rudest humans. Will NEVER go back to this store. The shoes seemed to be 2 completely different sizes and while I have no shoes and no refund my money continues to draw interest with the 1000's of others in the same situation.

Dunham's Sports in Kokomo sits right next to Markland Mall, with the convenience of its own outside…read moreentrance along with a connection to the mall hallway. The store has plenty of the typical sporting essentials, which is nice when you're in a rush. I came in to pick up a hoody, but they didn't have my size available. Looking around for other apparels, the size availability seems to be a bit random, but maybe it was just experience at that time? Staff is technically around, but getting assistance depends heavily on timing and luck. I thought I noticed a restroom in the corner, though I'm not totally certain. The visit wasn't as smooth or efficient as I expected, and the overall experience didn't really stand out. Because of that, I probably won't be back. Efficient: No First-Time Friendliness: No Would I Return: No JY review

Buyer beware...exchange policy is with receipt only...no exceptions and no room to work with you…read more Absolutely crazy that you can't exchange the same shoes for a different size...