PROS: The store was beautifully set up by having mens items on one side and women's on another. The…read moreitems were organized well and the staff was very helpful CONS: The representative was a bit snippy that helped us out OVERALL: As long as you don't mind some of the staff lacking in hospitality I do recommend coming here if you're a Gucci fan

I went to this location to return an item ordered online that didn't work out for me. Nitre was…read morevery hands on and helpful from the moment my family and I walked in. I found a few shoes that I liked and wanted to try on and Nitre even recommended me some shoes that weren't on display. I ended up purchasing a shoe that she recommended. It was a quick exchange, customer service was great and it was a pleasant experience.

I walked around this store 3 times. Nor one person asked if I needed help. I had gone in looking…read morefor a black pair of pants like the turquoise ones I was wearing. I also had seen a top the last time I wanted. I'll go back to South Lake

I would say their style is more mature/sophisticated. Bought my mom-in-law a blouse here…read more Probably bring my mom here when she visits.

I'm a big fan of this store! I only shop the Lewisville location on Main Street because of their…read morevery friendly staff The store is organized in an easy way to shop!! They are receiving merchandise several times a week so there's wonderful items to look for "add-ons"to previous purchases! Their clothing is a nice quality, and so affordable! And ladies when there's a sale, it's a nice savings!! Another added benefit they do for their customers.... if there is an item not available in your size in the store. they will order it for you and have it shipped to the store which saves you on shipping costs If you haven't shopped there, please do. Your closet and your budget will thank you!

Kristen was so kind and patient tonight! It looked like she was working by herself but it didn't…read morephase her - she was smiling with everyone and multitasking in a phenomenal way. She even assisted when I needed an additional size in the fitting room. She casually yet consistently made sure I was doing okay while helping other customers and still putting things away on the floor. Her spirit seemed kind, and honestly I was in there even longer than I needed to be because she made me feel like a customer not just another person. Because of her I decided to purchase 3 additional things that I totally didn't need but decided to get anyway where as if I feel rushed I just get the bare minimum & tend to run out. I loved my experience here. Thanks Kristen! Xo.

Looking for walking shoes for my 300,000 steps a month walking. This location was through and the…read moreservice was great. Quick and easy. I bought the 880 series. Just what I needed.

Great service here! Nice family owned store, I bought some shoes on discount and was accidentally…read morecharged full price, less than 5 minutes after I left the store I received a call from the store and got my purchase reduced! Very good service!

I spent half an hour looking at clothes and trying them on. Not one associate even made eye contact…read morewith me nor talked to me. I walked across the street to Chico's where I was welcomed and purchased several items.

Very nice staff at this location ! I had a return and they were very helpful and reordered items in…read morea different size .

Don't bother shopping here. Or rather only buy here if you have lots of time and NEVER order online…read moreand ship to store. I ordered on 4/8. Never received an email with order status and I decided to stop in store to see if they had my purchase. I was told the order was canceled (definitely not by me) and I "should get a refund". Of course corporate customer service is closed. I'll be disputing the credit card charges and will never shop here again.

Customer service very lacking. Retail attendant immediately approached us asking to borrow one of…read moremy children (age 5) because she was the perfect size to crawl under and unlock a dressing room door that someone locked. (Maybe they don't have keys?--didn't think to ask we allowed her to assist with our supervision) annoyed after the fact lol Then at checkout. We purchased a purse and some underwear, we were not allowed to have a bag!!! A paper sack!! They made us take the underwear out in the purse that we purchased!!! How weird!! Overpriced items but we do like the quality so thankfully they had a decent clearance section that we shopped. Drove 3 hours to shop here on our way to another destination.

Appreciated the team at Cavender's Denton very much. Needed my boots stretched for an event that…read moreevening and I was looking for a new pair of boots. They went above and beyond to completely address both asks and even polished my Anderson Bean''s to my surprise. Excellent service and attention to detail. I have a new "go-to"' for all of my future boots and western wear purchases.

On July 3, 2026, at around 1:00 p.m., my girlfriend and I visited the Cavender's location in Denton…read moreoff I-35 because I needed a straw hat for work. When we entered the store, we were greeted, which I appreciated. I then went to the hat bar, where only one employee, who I forgot his name but he had a blonde burst fade/mullet with a pencil thin mustache was assisting a family of four. There was no one else available to help customers waiting, so I spent quite a while digging through blank straw hats on my own trying to find one that met the requirements for my job. Once the employee finished helping the family, he came over and asked if I needed assistance. He was polite and patient while I explained exactly what I was looking for. However, instead of helping shape a blank hat, he repeatedly tried to sell me a low-cost store-brand hat that wasn't even close to what I needed professionally. When that didn't work, he asked another employee, Samuel, to help. Samuel asked what I was looking for, flipped through one stack of hats, and then walked away without offering any further assistance. At that point, I thanked them for their time and decided to shop elsewhere. Later that evening, around 7:00 p.m., my girlfriend and I returned so she could shop for T-shirts and help me pick out a few items she liked. We ended up spending over $100. While checking out around 8:00 p.m., my girlfriend overheard Samuel and the other employee with the blonde burst fade/mullet and the pencil thin mustache say, "Why are they back?" That comment was completely unprofessional and unnecessary. It wasn't just disrespectful to me--it made my girlfriend feel uncomfortable and unwelcome. No paying customer should have to overhear employees making comments about them. I understand Cavender's is a large retail chain and not a dedicated hat shop like Paris Hatters or Capital Hatters, but I still expected a higher level of professionalism and customer service. This experience was disappointing from start to finish. Between the lack of knowledgeable assistance, the pressure to buy something I didn't want, and the rude comment made behind our backs, I have no intention of returning to this location. If I could give this location zero stars, I absolutely would. I expected far better customer service and professionalism from a company with Cavender's reputation. Unfortunately, this experience fell far short of that standard, and I cannot recommend this store to anyone. If this causes yall any problems, I would be more than welcome to settle this with the two gentlemen that made the comment.

"Fans" of Vans must have money, because it's not cheap…read more This is in Stonebriar which we spent like half a day wandering around and went into every single thing that we could. They have skater shoes and it's pretty good if that's what you're looking for - but I don't really wear those anymore (I used to, and I owned plenty of Vans) so I do like these, but they are just overpriced like everything else in here.

We were in earlier this week so my husband could try on shoes so he could special order and we had…read morethe best time in the store. The guy who helped us was a big help and he gave us valuable input into picking the right shoe for us. The service was beyond what expected, and we will be going back to this store, not just because these are my husband's favorite shoes but because of the help we were able to obtain.