I purchased sneakers hard size tried next size, returned too big…read more Placed order in store, for correct size states in Frisco for Pick up only. Sunday weather, sale had been cancelled shoe was not available. Reordered shoe at store to be mailed, within 1 hr received cancellation same reason. I am assuming the agent look up is real time, assured would be shipped no issue. Cancelled Inventory is too far behind for this to happen located in store, gone and order online & gone.

The service is really bad . It appears when checking out the person is more interested in what…read moretheir coworker is doing . Hardik asks questions and does not listen because he asks the same questions again after you answered already . He may need more customer service training .

I needed to buy sports bra's. I have never buyer them. But most importantly I was not able to…read morelook for the right size, color and to find them. But most of all, I had issues to find things due to my broken left arm and even my fingers on the left arm are not functioning. I needed help with a woman who personally asked me if i needed help with anything! And i told YES, asked her for her name. She said her name was POOJA. She went right to assist me and she was very friendly, personal and in 10 minutes she helped me find what I needed. Thank you POOJA for helping and I am now able to wear my right sports bra!!

I love this store because they are always having good sales and they have great products! They…read moredefinitely give you a great value and the service is very professional and the store has so many diffrent selections of items! Love shopping here!

I had the BEST experience at Shoe Palace at Stonebriar Mall in Frisco, Tx today . The Manager…read moreNathan Bennett provided exceptional customer service . He has the most beautiful smile and is very friendly and went above and beyond to make us happy . My daughter is very pleased with her shoes . He is definitely a keeper and is the perfect manager for this store !! We will definitely be back ! We give him a 5 star rating

If you want rude salespeople then this is the store for you! Walked in, no one in the store…read more Asked to look at a pair of Air Jordan's and sales associate acted like we were bothering him. Not friendly, or polite. Don't work in retail bro if you can't deal in customer service.

Highly recommend Prized Kicks for buying and selling shoes. Understanding the sneaker market and…read morereselling business prior to coming in helps a lot. Owners are reasonable and offer pretty fair pricing for items that sell well in the store. If you can't sell it instantly to someone on the street for a certain price, how can you expect them to pay more than that if the value isn't there (when selling your shoes). It's just like any other business. Supply and demand. There's a premium for getting cash on the spot. Just like there's a premium for walking in a store and buying a shoe you've always wanted on the spot. That's just the business at the end of the day if you want to keep the lights on. If you can understand this and be patient with store hours/availability, this is hands down the best place to buy and sell shoes in the DFW area.

The owner hates customers and looks down on everyone who walks into his store. I have attempted to…read moresell shoes 3 times at 1:30-2 PM, all during the week, and every time I arrive the door has been locked. On a Saturday, I attempted to sell at 2 PM. The employee tells me "we're not buying used shoes until Thursday". I ask him why they were closed last 3 times, and he says "idk you'll have to ask the owner". I come back on Thursday and it's CLOSED. Im sorry but who do you think you are? As for selling of the shoes, the one time I was able to, they tried to rip me off. The employee had the nerve to be offended that I asked for $170 for a pair of Playoff 8s ($342 resale on GOAT). They had been worn 2 times and looked fantastic. He tried to repeatedly work it into a package deal with other shoes. Never gave me an evaluation of the shoe by itself. Never gave good explanations. Tried to scam from the start. These guys don't have respect for you. They don't respect anyone as a matter of fact. Which is why they shouldn't be respected by anyone

After dining next door, we went to Academy to look at their fishing items. My grandson had some…read morebirthday money burning a hole in his pocket and he needed a new fishing pole. They had a decent amount of fishing gear. Remember the old TV commercials for Popiel's Pocket Fisherman? Yes, I'm that old. :-) They had a huge selection of personal pocket fishing poles. And we even tried it out in the store - it does fit in your pocket. Prices seem a little on the high side. Checkout process was so so. No personality, no smile, no thanks for coming in. But they got the job done.

Sorry, I hate to write 1-star reviews but this place has gone down the toilet!…read more My daughter needs new sports shoes so of course we come here! We found ONE box that was her size and it was on the top shelf, naturally. After looking for help and not finding anyone around we got the ladder and retrieved them. Luckily they fit so we took them and stood in the ONE line that had, no joke, 8 people waiting! We were wrapped around the eyeglass case... I have to say, screw this, I'll order from Amazon!

I love lucchese, but my boots have an imperfection…read more I have several pairs of luccheses.

Walked in and was promptly greeted and offered water. Staff were all friendly, helpful, and I was…read morein and out in no time! Love their boots!

I enjoyed myself at this establishment! I came by, as a new runner, for information about runs,…read morerunning groups, and advice on what to do with dog-tired, swollen feet after long races. I left with so much information from the two staff there! I was also to get information about local running groups. When I left the store, it was with a feel-good foam roller and slides for my feet. I'm glad I made the trip to the Frisco Running Company. It's a good place for all runners for supplies, gear, and information.

Jennifer was amazing!!! She helped me and several others find our best shoes (ot wone of those…read moretimes in retail where everybody comes at once :)) and she didn't miss a beat. She also really knew TONS and what great personal service. You can't beat her or this place. Thank you so much. And update: Another great experience! Alan was wonderful, knowledgeable, and stayed with us helping us with a million pairs until we found the right ones. He wanted to make sure they were what we needed as badly as we did! You can't beat this place. Drive past others and come here. :)

Looking for walking shoes for my 300,000 steps a month walking. This location was through and the…read moreservice was great. Quick and easy. I bought the 880 series. Just what I needed.

Art! This man knows shoes. I had foot surgery a few years ago and I've been having issues with…read moreshoes. So, as I showed him my issues- he immediately knew what shoe I needed. I also tried on other kinds of the shoes which I ended up picking the shoes that he first recommended. After just walking around in the store, literally tearing up because my feet have never felt so much support. Not only did he measure my feet and not only did I not know that 1 foot and the other foot were a whole size difference. This was the best experience of my life with shoes. Now I will budget my shoes and buy more and more ! Do not buy online that will close them down. Please support this store. Family owned and they know there shoes !!!!!!!! thank you Art for being the best!

5 stars for the amazing help and service i received from Khaleel in the shoe department…read more He was very helpful and knowledgeable in his recommendations for different shoes with regards to comfort and longevity. The area became crowded in a short time with people needing help in getting their shoe sizes from the back. He remained very composed and calm as he helped each customer. Henever had an attitude once. Khaleel, thank you for a great shopping experience. I will choose your store before I go somewhere else, based on service.

This store has really gone downhill, Escalators don't work,…read morenot enough employees to service. Next time I will drive the extra few miles to go to Scheels. never coming back to the store again. Sad because it used to be a very clean and well run store.

It is very big. I had lots of fun exploring this place. I was not expecting to see an aquarium,…read morefairus wheel, cafe, Lego store or a who room dedicated to E bikes. The food was delicious and speedy. There was lots of puppies everywhere. I love that it is pet friendly. This place is enormous! I had a blast exploring it. I never expected to find an aquarium, Ferris wheel, cafe, Lego store, or even a room dedicated to e-bikes. The food was delicious and served quickly. There were also lots of puppies everywhere, which I loved since it's pet-friendly.

Imagine a sporting goods store with a Ferris wheel inside. Then, there is a glass aquarium that…read moresurrounds you with live fish swimming around. Next, there is a beef jerky bar and a bowling alley...This is eye candy for the consumer. The store has almost any sporting goods you can think of from golf to soccer. Then, you have found Scheels. Service was good. Although, we didn't buy anything we were offered help several times. The prices were high, but the quality of the sporting equipment and clothing was very well made. I definitely look forward to coming back to Scheels and spending more time shopping around.