Pretty cool layout here. They have different attire you might see in the mall/big chain stores like…read moreFoot Locker etc. They have sections for Vans, New Balance, Puma, Nike, Jumpman/Jordans and Adidas. Shorts, tshirts, sweat pants are in the middle areas of the floor. They havent been open long so maybe they need time speaking or coming to assist when customers walk in.

There were 2 people working in the store and 1 other customer. One of the employees was helping the…read moreother customer and the other was at the register on her cell phone. I was not greeted and then had to stand around and hoot to be helped after I looked around for a while. I finally had to go ask if the employee could help me, and then there were no sizes in any of the shoes I liked. I will definitely not return.

I had never heard of this place, so how famous is it really…read more We definitely would have given at three or four stars but there are glaring service issues here in terms of friendliness and trust. We're in a very low crime area and yet you would think that they are guarding the crown jewels, with 10 attempts made to steal them every day.

I went to check out the new and improved store yesterday and I must say I was pretty impressed on…read morethe changes. You guys really have to go and check it out. The staff was very pleasant and helpful to me, they're having a sale now so get your kids Christmas shoes now.so help the staff out and take a visit see you there

Great service and they have great selections to choose from. I'm glad they are still available and…read moreclose to my neighborhood!! Their prices are in my range because I'm usually picking up three to four pairs of shoes at a time!! Love this location!!

So many shoes to choose from, I love the how every worker is nice, they are so kind, a lady who…read moreworks there guide me to what shoes look nice on me she said I'd do better in Nike's than adidas, so now I have 5 pairs of vans 6 pairs of Nike's and 3 pairs of Adidas. So now when I want to choose from shoes I go to rack room shoes.

My husband went to purchase a hand gun yesterday and received the worst service. A young lady…read more(Katy) racial profiled us. From the moment we can in she was very rude. My husband asked me for $50 because he didn't want to break change. I pulled my money out and she immediately stated "what's going on here" this seems illegal and "you don't have your own money or enough money". I went to report the hostility and comments to her manager (Jeff). My husband continued his purchase while I spoke with Jeff. Jeff then states he would speak to her because she is a little "rough" around the edges. I left the store and my husband called saying the manager put a block on his name for 30 days due to suspected Straw sale. This didn't happen until I reported he poor customer service skills. My husband collects firearms as this would have been his 5th purchase from Academy. He has never had an issue until meeting Katie and Jeff. To add insult to injury he started saying we are being "aggressive". The discrimination just kept going. We are filing a formal complaint as this was unacceptable.

Making a come back had a treadmill in stock wanted it had to young guys in the back grab it for me…read moreback of store. However with this said when they have things placed at the front of the store it's like front of house staff doesn't see you or want to help you. Zero people asked me if I wanted that treadmill that I stood on and looked at for a hot min. I had to go to the back of the store and asked the shoe section and equipment section teens to get it for me. The person at the counter and small podium at the front were super unaware of any thing but the register area. What a shame again on front of house at this store twice in the last few months! Extra star is for having the treadmill and for the young guys in the back of store excited and willing to help! If I was on edge from buying I would have left for another store about lost my dollars again! Love my pro-form 9000 with iFIT!

Great friendly service with a smile. The selection is vast yet specific and catered to the…read moreselective. The value is grand if you return an Amazon item you will receive a receipt that will take off 35% that same day. Totally worth it.

It gets hot here in the summer, but you can stay Kohl for the summer by shopping at Kohl's for the…read moresummer. We don't really like this store, and honestly the nice stuff is not as cheap as they should be, unless you're a member, and even then not as cheap as the members think they are. Not compared to Harwin discount stores for example. This one especially is not our favourite because service here is very questionable, but we did have one very lovely girl help us out and it wasn't all bad.

The bathrooms were really dirty, trash everywhere even at the front entrance, trash can filled to…read morethe top.

Service absolutely blohhhhZzzzz…read more Pretentious at best. Employees buzz around you like you're a miscreant thief. Truly felt uncomfortable there and when I asked one employee a question he didn't know the answer but said with a touch of sass "Whatever we have is on those shelves" did a quick run way model turn and sashed away. As if i was the dummy for asking where the iPhone 16 cases were Meh the makeup area is cool But its the staff that gets me on this place they whisper, hover and act like they own the place They assume anyone who is wearing a 'disheveled ' outfit is a thief. When I left I didn't buy anything but they watched and lightly gasped as if they were surprised the alarms didn't go off I was in a bad mood the rest of the night. Those women were just so unkind and unprofessional it actually legit hurt my feelings. It put me in a bad mood the rest of the night bc they didn't treat me like a guest they made feel like a peasant. And kept whispering. I've never left a store (well maybe a restaurant) slightly pissed off but this time it did. I wanted to march back in and say something of course I didn't. But seriously the energy there was pretentious and it made them look tacky, classless, and no etiquette This place really P*ssed me off I felt angry bc I felt disrespected and ignored. If that's marshalls 'brand '& their view of customer service then they marshallbeoutofbiznesssooon but rly. Refine the employees to be less haughty Hunnay this ain't Neiman's so quit acting like it Anyways no hard feelings i just wanted to express this bc I didn't deserve it. No one dies. Place is clean tho.

Such an amazing selection of children's clothes & accessories! There is so much offered here, not…read moreeven including the play area & changing table with free diapers of all sizes for you to change your child while in the store! Such an amazing variety of clothing! If you are a big spender or a little bit more on the reserved side, there is a selection for you! The prices range greatly, so don't think you have to have a lot of money to shop here, but she does offer very high end clothing as well! I've been here several times and never been disappointed! She also offers discounts every once in a while! Definitely recommend to all my friends!

From the owner: Children's boutique featuring all new clothing, shoes and accessories. We also carry inventory for…read morenew moms, diaper bags, on the go bassinets, baby feeding supplies. We stock Baptism, Communion and Formal Wear for children as well as formal shoes.

By far the cutest boutique in downtown Historic Richmond! They offer a variety of unique clothing,…read morejewelry, bath products, and gifts. The owner is amazing and incredibly helpful. Plus they also have a website so you can purchase products online!

From the owner: Our women's boutique, we want to help busy women, just like us, feel beautiful and stylish while…read moresaving time and effort from driving to stores looking for an outfit. We offer classic and trendy women's clothing, jewelry, and accessories that can't be found in your local department store with new selections coming in frequently! There is always something for every occasion in our boutique located in historic downtown Richmond. We are very excited to bring our chic selection to our customers, with an atmosphere to match. Shopping at our clothing boutique is a casual yet fun experience where our staff is committed to making you amazing while shopping locally. So, whether you're looking for an outfit for a special occasion or something new, cute, and affordable to add to your closet stop by our fashion store today to help support local business. Our selections include: women's clothing, women's shoes, handbags, home decor, candles, gifts, mugs, scarves, hair accessories, bath bombs, custom cutting boards, & hand soaps!

It had to happen at some point since moving down here, and as much as I hate having to rate a…read moreplace low and trying to find something positive to be optimistic about, this location sadly misses the mark. I walked into this location and walked out to never look back. The appearance, I don't want to say it was gaudy or strange, but definitely it didn't look like much. I assume they were going for the thrift store look, but even thrift shops are more appealing. This was a wide open square with basically clothing racks for rows and signs swaying gently from the ceiling. I needed new shirts for my job and this was one place I stopped to see if they had anything. I was clearly lost but no employee batted an eye in this seemingly empty space at the time. When I found the sign that said "men's", assuming this was the section for men's clothing, I went there and was greeted by a wide assortment of women's clothing. Basically, this just seemed to be one big, unorganized space with employees only at the cash stand and no employees walking around to help customers. Like I said before regarding the appearance, it was just so simple and where I may adore simple, this was so simple that it looked like the sections were really thrown together without much thought. Seeing as how I was on a time crunch, I walked out the doors and decided to go to Khol's instead. Cannot say I'll think of shopping at Ross next time I need clothes, I'll avoid the headache for a more expensive location if I need to....

This is my first time at this Ross location. I can't say that it will bring me back again…read more I was on a mission for my Mother and I didn't find what she wanted. So I thought I'd briefly explore the store. I'd compare the store concept as a low end T.J. Maxx but the majority of their merchandise is clothing with some lingerie, shoes and home decor. I found a couple cheap summer tops and decided to try them on. The two women "controlling" the dressing room were incredibly rude. No one was directly at the dressing room entrance. Suddenly two women are yelling repeatedly, Ma'am Stop! I had no idea you had to HANG your items on a rack before they would count, then take once they release. I was instructed to replace the number OVER the clothes hangers before returning with them regardless if I was purchasing. They were just as rude when I was leaving the dressing room area. This wasn't my first time in a dressing room nor did their tone need to be so harsh with all of us. As I was standing in the return line the woman "controlling" the security or line was harsh and abrupt with several other customers. I dropped off the clothing and left the store. Hopefully, someone will provide customer service education to these employees.