My husband and I came I here looking for a particular shoe and unfortunately they did not have it…read more However Billy one of the assistant managers educated us in similar shoes and was extremely attentive. We had been Christmas shopping for at least 2hrs prior to that, and the atmosphere provided at this location made us forget how frustrating Christmas shopping was! We ended walking out with a different shoe and some really good shoe cleaner but extremely happy! Big shout out to Billy for having such an amazing customer service, and being such a detail listener!

I passed by here to buy some basketball shoes. Even though it was a weekday and very slow the first…read morething I notice was their customer service was outstanding I was there for about maybe 20 minutes because I didn't know what shoe I wanted to buy but a young kept checking on me throughout those 20 minutes even gave me suggestion on what shoe to buy. I'd choose shoe palace over any other footwear retail store any day!!

This place hires AMAZING employees! They have a selection of well priced shoes. All the big brands…read morelike vans and converse.

Zero customer support when actually needed. Wife lost/threw away box with receipt. 3 week old…read moreSperry's torn inside and worthless. No help from retailer. Thanks for the $135 closet paperweights famous footwear. I will not be back. I would give it 1 star, but the sales person who sold them to me was very helpful.

Made the mistake of coming during Christmas season. So it was very crowded. They are located within…read moreKaty Mills mall so parking scar a premium. Literally had to ride around until a spot opened up. Once inside they were stocked up and o was able to find what I wanted at the price I wanted. Even though the lines were extremely long they moved very quickly. I was able to check out and be on my way in record time. I think they may have after Christmas sales so I may return then.

I like Adidas, I like Under Armour, and I like my Darling Nike. As opposed to my Darling Nikki, who…read moreI found in a hotel lobby mast**bating with a magazine. This is a really nice Nike store. I've been enjoying it ever since I first came to Katy, which was when we first came to this massive outlet mall. It's clean and spacious and the service is actually pretty nice compared to a couple of the other stores in a region that I didn't like nearly as much. Having said all that, the prices are so ridiculous and I really don't find much compared to regular Nike pricing. I don't know when they got so expensive, and the t-shirts and muscle shirts became so claustrophobic with such awful material that I just can't buy them anymore. (And no I didn't gain weight thx, I lost it). I honestly think as they get more expensive, their materials get way cheaper. But life goes on.

"UNPLEASANT ENCOUNTER, HUMILIATED AND DISGUSTED"…read more On 12/29/25, I was greeted, welcomed to shopping and even helped to the register with all of my items I was purchasing. It was a great shopping experience and very pleasant. An African American gentleman brought my boxes to the front as I continued shopping. Once I arrived at the register #2 @1800 from the wall(Forgot cashier name) she was the most friendly and pleasant cashier ever. She made me want to purchase the whole store. I literally purchased 7 pairs of shoes. I was all excited and trying to figure out how I can purchase more. On 1/6/26 @ 5:38pm Register 3 from the wall I choose not to mention her name was one of the most degrading, humiliating and unfortunate experiences I have ever encountered at this location. I had a receipt and original box and bag. I clearly don't even like using the race card but some things are very obvious. I stood in line and there was only one cashier. The next cashier seen the line was long and decided to come and assist her colleague. She asked for next in line. I proceeded to the register placed my bag and box on counter and requested a size 10.5 in a particular shoe. SHe pulled the box out of the bag, use the device and seen there was no size 10.5 in stock. She proceeded to tell me I will give you a refund. I am looking at the device with her and noted the 10.5 in stock online, she never once asked if I wanted her to order online, she never even looked at other locations to see if they had it in stock, her demeanor was unapproachable. I then proceeded to say Can you order the shoe? She begin processes the refund, placed the receipt in my hand and totally ignored my request. I look at receipt in my hand and said " Okay what are the next steps, I requested to order shoe" SHe makes a disgusted sound and says you want me to order it online" I was disgusted myself at this point. I requested a manager. I stepped to the side and allowed her to assist other customers. Mrs Nichelle arrived to the register she provided her side of the story to Mrs Nichelle and then the manager requested for the other cashier to assist me. As I am standing inline I noted the receipt which had placed the refund on gift cards that I disposed of in the store and no longer had. Now I am really frustrated. She never asked me how I wanted the refund. Remember in the beginning I mentioned I requested to order another size so therefore you could have used a DSW gift card, reordered shoe and used that gift card to pay for it. By this point I had to wait on Mrs Nichelle again. I decided to pay for the shoe on my own first. Mrs Nichelle spoke with customer service and they requested I call them and they would directly help me. I was frustrated but I left the store and sat in my car and customer care took care of everything. They provided me with a new gift card, I called the store back and reported everything to Mrs. Nichelle to let her know everything was taken care of. The most hurting part is being treated a certain way when you have done nothing to be treated that way. I work hard to be able to enjoy a shopping experience. Then to make matters worst I am an ELITE member which means I spend money to reach that status nothing was given to me. I will not let this ruin my experience and I would hope the cashier understand how her experience has made me feel as a person.

I'm still in the store, and have been here 45 minutes. No one came to help. The manager (glasses…read morehair in a bun) walked around with a new trainee it seems. I cannot and will not return.

Just like The Walking Company but closer to home!!…read more Personable service from a podiatrist with 28 years experience.

Found a great pair of heels here (after hip surgery!) and the owner was super nice/knowledgeable…read more I'll definitely be back!

Barbie wears her Pleasers off Broadway, on Broadway, anywhere really. That's one of the reasons…read moreeveryone knows her and adores her. Barbie said this is one of the better Mall shoe stores she has ever been to. It's a little cheaper than you would expect and has a great variety. They are friendly as well which is great, but considering this is an outlet mall, we would like them to be even cheaper. Still a great place for shoe shopping and I can see why so many people love it.

I have called twice and asked for shoes to be put on hold and the salesperson Stephanie is awesome…read more She is helpful and gives you extra information about the shoes. Way to go Stephanie!! I will be shopping here more often with customer service like this!!!

I needed some new shoes due to a recent ankle injury I have and figured Fleet Feet would be the…read morebest option to find something that will work with my needs. In a week, I saw 3 different people and exchanged my shoes 3 times. I hated to be THAT person but it truly took some time to figure out what best fit my feet. The staff was so accommodating and never made me feel like I was a burden despite coming in a total of 4 times. In the end, I have a great pair of shoes that is supportive and comfortable and worth the price tag. I highly recommend Fleet Feet for your active shoe needs!

What a great experience I felt at the Fleet Feet store!!! From the personalized service to the…read morequality of delivery in product and customer care that I believe is unmatched. Upon being politely greeted I was asked "what led me to stop by". I let the gentleman (Mr.Tyler) know that I was referred to them by my foot specialist and my wife who spoke highly of the company. Tyler provided me an assessment of my feet based on an imaging evaluation. This took the service to another level. Many shoe companies are simply sales driven; however, this experience gave a professional needs based approach which I can appreciate. After trying on several pairs I purchased the On-Cloud shoes and they truly are a heaven sent brand. If you are in Katy/Cinco Ranch area check this place out....ask for Tyler!! Happy shopping!!

Everything's good Very helpful…read more Anything you need they have Wonderful environment Best selection of boots

Looking for Rodeo gear for Rodeo szn? Or perhaps a cute outfit for Cowboy Carter? Or perhaps…read morewestern wear is your usual aesthetic.. I think this actually use to be Boot Barn, but maybe it was bought out, or rebranded. We never got the full story. I found this place from tiktok. And it came in pretty clutch. My fellow Yelper and I visited the store prior too a Yelp event in Katy. But there many locations around town. The staff were pretty pleasant and checked on us often throughout. We got lucky on some cute clothes on sale, so I stocked up. We plan to return for boots and cowboy hats. They have a hat bar, where you can customize your cowboy hat with initials etc. The have a feminine energy section called "let's go girls" (or guys), with some cutesy sparkley, fun, bold colorful, tall or short, unique boots. The prices starg around $200, so bring your pocketbook.

Some guys (cough, me) can take hours to get over the Finish Line (but in my case, by choice),…read morewhereas other guys can reach the finish line in under 5 minutes (or 5 seconds) (or 0 seconds) (and usually not by choice). But none of these issues have anything to do with this store so let's move on. It'd be a little premature, ahem, to write a review that didn't even talk about the store being reviewed. This shoe store gets a bad rap (yo, yo, yo, uh, uh) and some of the employees are a little bit disinterested - but they have some good deals especially when there is a sale on. And there's nothing inherently wrong with the store, so check it out if you're looking for some shoes when you're over in Katy. The Katy mall has quite a lot of shoe stores so they all tend to have to keep their prices competitive. Kinda like dating Barbie is competitive. And anyway, it's better to ejacu late than to ejacu early.

I wanted to give a feedback at this store. I initially didn't feel inclined to give feedback as I…read moregave the employees in the evening the benefit of the doubt as they were nearing the end of their shift and I understand how frustrating it is when customers come in when you're preparing the store for closure, but to come back the next day at a random time and have an even worse experience, I felt like I had to say something. Not only did the employees seem like they didn't have a sense of urgency, they also outright complained in front of the customers about how they have to actively do their job. The employees seemed to have no idea how to do a return when we were simply doing an equivalent exchange for the same item as well as having them take off a sensor off of some sweatpants they had failed to remove the night prior. I apologize for making a long complaint, but when the employees have to scramble to find their cashiers as well as when the employee is actively eating a pop tart in front of the customer as they are ringing them up, something has to be said. Also, hearing the employees talk about having to forge the manager's signature , "K.H." because he couldn't be bothered to walk up to the register. As much as I wanted to buy a bunch of stuff, I couldn't bother to stand there and wait make another purchase when the employees just stand there and stare at each other. Please retrain your employees or get new ones.