I've been coming here for years now. Any time I need a heel repaired I know they'll be fast and…read morereliable. I'm really hard on my boots and having them repaired here definitely beats throwing them out. Staff has always been friendly and turn around is usually faster than initially quoted. Highly recommended.

About 2 weeks ago, I went into the Houston shoe Hospital on Shepherd to get one of my weightlifting…read moreshoes repaired. It took a week. Things seemed okay. I used them yesterday and they fell apart. I decided to go into the business to understand what happened, and things went downhill fast. The person at the front counter, name is D told me to grab the other shoe. I did. He looked at the other shoe and said "Oh, I did this one because it has glue" (in a completely different area than what I had originally brought in) I asked if he knew which side he did- right or left. He said he didn't because it was on the slip he originally did. I asked if he could locate that. He said it was his professional experience that told him he didn't need to check. I advised that I would feel better if he could verify what shoe was worked on. Apparently, this was my first mistake. He told me that he basically did not want to call the administrator to do it, that it would take a really long time and that it would be making someone do a lot of work for "no reason". But it matters. It matters A LOT whether it was my left shoe, or my right. If this was the shoe he worked on, then I should get a refund. If this was not the shoe he worked on, then I should pay to get this done. Throughout this interaction, D became more and more rude. I addressed this and told him I did not like the way he was speaking to me. He simply responded "I can't help it if you don't like me" Sir, I mentioned nothing about liking or disliking you. I am saying I do not like the way I am being spoken to. Liking you has nothing to do with it. He then said "I do good work". I believe you. Again, this is not personal, but he made this incredibly personal for no reason. After A LOT of back and forth, it turns out he felt like I was questioning his judgement and he was being rude because he didn't appreciate that. He said had I just taken his word, he "may" have offered a discount to fix my other shoe. Here is the long and short of it all- it's not okay to treat someone poorly because they want clarification on work that was done and paid for. I actually hope he is right and this wasn't shotty work. But the way I was treated today? I'll go to literally any other shoe hospital than work with that guy again.

Over the years I've taken multiple items including shoes, belts, and even my purse to Houston…read moreQuality Shoe Repair. They are incredibly knowledgeable about various brands including some considered "bespoke" or rare. Each time, they fix everything perfectly, and I leave with a practically new item. I'll continue to bring my best leather items and wouldn't even think of going elsewhere!

I paid almost $200, and waited for a year for these to be fixed. I needed the sole completely…read morereplaced. These were my grandmas vintage boots, extremely expensive and real. After asking them to fix the cosmetic damage- they made- this is what they gave me all that money and time later saying it was a "difficult job." But still took the money after damaging my shoes for a job they obviously weren't capable of instead of being upfront that they wouldn't be able to.

I've been coming to this particular location for years. If…read moreyou have a pair of dress shoes, boots, heels, purses, luggage, and other leather goods that need a little TLC, Houston Shoe Hospital is a solid option. They're quick with their work and I've never had an issue with quality upon return.

Great work and really fast, definitely recommend this one .. My wife's LV bag repairs were…read moreexcellent and my shoes were perfect as usual.. Malcolm Katy, Tx

JR did a great job on my prada cups and brought them back to life ! repainted the chipped patent…read moreleather and glossed ! also expanded the toe box !!

straight shooters, no haggling and great work. My work boots are repaired before the wife made me…read morebuy a new pair! highly recommended.

This is my GO TO tailor the place! The only place I trust in Houston. The item is tailored with…read moresuch care and in such a timely manner that I always get my stuff back in two days maximum. I have tailored dresses and vests here and am very happy with the tailoring till this day!

This place was awesome. They were even faster than what they told me great value. I actually plan…read moreon coming back soon. I came here to get a dress altered.

If you're a creative and like custom designed clothes or are looking for something different for a…read moresmall group of friends other than the usual hookah, bar environment you have to take a class at Sole Sply. I took the custom denim class and loved every minute of the class. Em and her team were informative, patient and very accommodating. They provided the denim, art supplies, light bites and the vibe at an awesome price point imo. Everyone was able to curate their own custom denim jacket and received a lot of hands on assistance to make each design come to life. The shop is conveniently located in Montrose in a cute boutique. I love that she's a minority owned business and told her she's about to be booked and busy because this is a service I know others will enjoy. Em is super creative and a true artist. I'm so happy I found her and will be attending her upcoming art show and other classes like the custom camo and custom sneaker classes she offers. 10/10 highly recommend.

From the owner: Step into the world of sneaker magic at our one-of-a-kind spot! We're not just cleaning kicks;…read morewe're unleashing a wave of sneaker creativity and expertise. Our team, the sneaker experts, know the ins and outs of materials, using top-notch cleaning processes to revive your favorite kicks. But wait, there's more! Dive into you creative side with customization; we're not just artists; we're sneaker storytellers, turning your shoes into a unique masterpiece. Come see us for all your sneaker cleaning, customization, and restoration needs!

The owner, Cuong, told me they can clean silk, I dropped off a $1000 silk top and this cleaner…read moreabsolutely destroyed it. It was returned dull, rough, and crunchy. The silk top is irreparable. He apologized and said he'd reimburse me if I brought the receipt so I did, and then he refused to do so. Do not bring anything of value here. I'm beyond disappointed.

Great spot for a last minute bridesmaid dress hemming. Was able to drop off and pick up in ~36…read morehours, but I bet a 24-hour turnaround could also be possible given how efficiently they work. I have brought work pants here in the past and gotten them hemmed too. Pricing is a little pricier than I'd expected, hence the four stars, but everything else is great.