I signed up for the power signature and though I am disappointed by lack of any results. These people make you jump through hoops to cancel. I submitted a form online to cancel and they are telling me that I still need to come in. Poor customer service, no results. SAVE YOUR TIME AND MONEY!! Even though I submitted a cancelation twice, they are still telling me they have not received it. Even with sending them a screenshot picture. read more

Skin Laundry - Upper West Side - Skin Care Near Me - New York, New York

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Not impressed. Went for my first time discount laser facial. It literally was like 7 minutes. I was informed by Olga (who Was very professional And did her job well) that in order to see any results I would need to come every 10 days for at least 4-5 months. Wait What ???? Umm. No thanks. I would rather pay more for a stronger laser. Again.... Olga was perfect. Just the business was not what I was looking for. read more

I went in to SkinLaundry for the First Time Signature Laser Facial, which was advertised as $50. The treatment itself was really nice -- it felt like a warm, deep cleaning and my skin definitely felt refreshed afterward. However, I was surprised to learn at the end that the total came to $100. During the treatment, the doctor mentioned she was applying a "Fixer," but it wasn't explained that this was an additional $50 add-on. I wish that had been clarified beforehand, as clear communication about pricing makes such a big difference, especially for first-time clients. Overall, the experience was relaxing and professional, but I'd just suggest asking for a breakdown of costs before starting any add-ons. Information is key! read more

i have been very pleased and going here for couple years ... very professional and great results !

I became a member in August 2024 and have been going once or twice a month since--for both the Signature Facials and the Power Duo. The facility is beautiful, always spotless, and the staff is consistently warm and professional. Booking is seamless, and the experience itself is lovely and relaxing. That said, after 8 months of consistent visits, I haven't seen significant changes in my skin. I was hoping for more noticeable results by now, and I'm starting to wonder if something like Morpheus8 might be a better investment. I'm still giving it a bit more time, but the jury's out. Also, to be fair, they did ask me to write a review--which I respect. I've worked in the service industry, so I absolutely understand and value tipping. But I do think it feels a little awkward to be prompted to tip nurses on top of a fairly expensive membership, especially when the results have been underwhelming so far. The checkout process can also be confusing--it shows the full price even with a membership, so it's not always clear what you're actually being charged. Overall, the experience has been positive--but I'm still evaluating whether it's worth the continued investment. read more

The staff is so welcoming, knowledgeable, accommodating. The best selling point? Everyone has beautiful, glowing skin. From the reception to the nurses! No fuss, just a quick 15 minutes and I'm on my way to a clearer face! Age spots, sun damage can kiss my cheeks goodbye! Don't want to burn my whole face off for tighter, clear skin. I like that it's a gradual process, no down time. Cost is minimal compared to all the products I bought that did squat. Will post some pics as I get further in. read more

I have the power duo done every month and it clearly makes my skin so much better-- a much healthier appearance.

Awful service. I warned them I'd be a few minutes late because of city wide train delays and arrived only five minutes later than promised, after traveling 1.5 hours in the pouring rain. The staff member was shockingly rude and clearly did it on purpose. Never again! read more

I've been a loyal customer of Skin Laundry UWS for a year, and I can't recommend them highly enough. The results from their laser skin facials have been incredible--my skin has never looked better! The staff is exceptionally knowledgeable and so friendly. The environment is clean, professional, and relaxing, which adds to the overall experience. Whether you're looking to improve your skin's texture, tone, or just give yourself a rejuvenating boost, this place is the best in the business. I'm so glad I found them! read more

Clean and beautiful space. Really helpful staff who thoroughly explain everything before the treatment.

I was a bit skeptical of the laser facial idea and saw plenty of instagram ads for it, but figured I might as well give it a try... and I am so pleased! Absolutely do the membership if you can make it every ten days. I was doing frequent standard facials with fair results but I am really seeing a skin transformation about 4 treatments in. All of the staff have been lovely and helpful, and they really stick to their appointment schedule which I appreciate. No complaints! read more

Back again for another resurfacing facial! Melissa is so great and knowledgeable and everyone at the UWS location are so friendly :)

I can't thank you enough for helping me achieve my skin care goals! My skin is glowing and the compliments from friends and coworkers just won't stop. I recommend this to anyone who wants to take charge of their skin. read more

The staff is incredibly friendly and knowledgeable. The location is super convenient to upper west side-ers. They are very honest on what to expect with treatments and explain things very clearly. I have had two treatments so far and haven't noticed any real differences but I hope to after a couple more. I am looking to reduce pore size, small wrinkles and generally smoother, clearer skin. My friends are all getting fillers and Botox so I thought this would be a sustainable alternative. I think it would be interesting if the company could review the intake images with you after a couple treatments so you could see the difference. read more

Disappointed in myself for falling for the marketing and sales pitch. The marketing is powerful and so is the sales pitch and they way they lock you in as soon as you try it and don't let you out of a 4 month commitment is all for their own gain, not for yours. It's not a scam because you know what you have signed on for, but I still feel scammed. They lock you in for four months. I am in month three and see absolutely no results. I only see a recurring cost that I can't get out of. This place is a take your cash trap and that is all they are about. You are better off talking to a dermatologist about your individual needs. You will likely spend less and get better results! Once they upsell you and after you tip each time, you are spending more on a lower value product and experience. read more

Expert nurses giving real laser facials. Seeing a real difference in hyperpigmentation.

Thought I'd give this a try. Went in for the trial based Signature laser experience, and purchased a 4 month membership program to try the Power Laser. Like it better. It seems the estheticians vary quite a bit in how they offer the treatments. One esthetician really took his time with me, and did 3 passes over my skin with the laser on the Power Treatment. He let me know when he was going to start up again each time. And when he was going to increase the levels, as I wanted to see if we could take it higher. He stopped and let my skin cool off in increments as we increased the level to 5 so it was very bearable for me. The other esthetician did not do 3 passes. She seemed more hurried to get the treatment over with, and the highest level was really painful with her. I requested to stop for a sec when it became painful and then resume, but she did not seem interested in approaching it this way. The treatment was over faster than the Signature treatment I went in for initially. I guess I will see how the esthetician approaches the treatment next month and then see if I plan to continue. I saw more of a difference in the texture of my skin after the Power laser than the Signature one. Liked the male esthetician a lot. read more

Super quick but thorough facial, I can't wait to see the results! Convenient location and friendly staff too.

nothing will change if you try to laser on your face only once today. you'll need so many numbers. why dont you tell me before i showed up? why dont tell me that you guys just want to make monery with no respect for customers in the beginning? read more

Excellent customer service. Max and Melissa were so helpful and made me feel very comfortable for my first laser facial.

I love it. The staff is very friendly and nurses explain the process very well. My skin looks amazing and I must say I am glowing. After my pregnancy, I felt my face was dull and had little dark spots which made me feel unhappy. Now I have a new glow and people are noticing it because after the treatment I received tons of compliments. read more

Friendly staff, great experience , amazing results. My skin is so silky! I became a member to have one of the signature laser facials per month with a discount on the usual price. read more

worse place for costumer service! I left feeling overcharged and frustrated because no one mentioned that the second facial is $275.00 plus tax and tip if you don't sign up for a $375 membership a month, basically a car payment for a facial that is advertised as affordable and accessible for working women. If this price would have been mentioned to me, I would have paid the membership or the cancellation fee! is ripped off what they do with their offer! is sad and scary how they conned you on social media! do not fall for this, you can get the same facial at any spa or dermatologist office for a more affordable price! read more

Procedure was very quick and easy, with amazing results! What more could you want? Not cheap but well worth it

The signature facial was great! Everyone was super helpful and informative! Excited to see the results.

Great service! I worked with Colin and he was very thorough. I'm getting a free sheet mask for this review

I've been coming to this location for a couple of months and I absolutely love them. They are extremely friendly, knowledgeable, and make you feel so comfortable. I've already noticed a big difference on my skin. I'm really happy with my results. Max and Annie are my favorite! I love seeing their face when I walk in. They are very welcoming and extremely acknowledgeable. 10/10 would recommend. read more

I have been going to Skin Laundry since April and noticed a tremendous difference in my skin. The service is amazing. The staff are very friendly and knowledgeable. I love coming here! read more

Amazing and clean studio. Super kind and informative staff. Melissa has done my last two facials and I've quickly noticed a difference. Highly recommend. read more

My first laser facial, it was such a pleasant experience! The staff are extremely knowledgeable and kind. The nurse was great and talked me through the whole process. I really appreciated that especially being that it was my first time doing the laser facial. Look forward to coming back! read more

Had a great experience with the laser facial. Skin feels tighter and glowing, def recommend.

Great place if you are looking to treat your skin! Staff is friendly too and made the first process easy!

First time at Skin Laundry. Great check in experience with Max. Very knowledgeable and thoroughly explained the whole process!

Everyone here is so nice and they really make sure to listen and guide you for what you need.

The staff is very friendly! The laser was very warm on the face but more tolerable than micro needling or laser hair removal. The first facial is a one of, but then after that you have to commit to at least three months of a monthly paid membership; you can't do services separately. read more

Instant glow. I have somewhat terrible discoloration and uneven skin tone. Saw results right away.

I am a big fan of glowing skin. I booked a laser facial with Skin Laundry and was extremely pleased with my entire experience. The front desk staff and nurse were courteous, friendly, efficient and professional. The laser facial was less uncomfortable than anticipated. It actually felt like warm wax from a candle dripping on my face. I have a high tolerance for pain and felt none. My skin typically becomes flush when my aesthetician gives me a facial but I had no flushing afterwards. In comparing the ND:Laser to microdermabrasion, the latter has a higher level of discomfort. I was pleasantly surprised at the lightness of my skin and I actually noticed a glow and clearing of some hyperpigmentation after the first treatment. I had a great experience overall and highly recommend this service. read more

quick and efficient service. great results. Nice staff. good products as well for good prices!

Great treatment and amazing service! Very happy with the laser treatments effect on my skin.

I am new to Skin laser therapy and so grateful for this location for making it easy for me to understand the process and learn more about my skincare without feeling judgement. So grateful for how accommodating and professional the team is, especially grateful to Annie for her kindness and answering all my questions! Big love. read more