I had the best experience at Ultimate Image Med Spa! Kenzie did an amazing job during my laser…read moreappointment. She explained everything clearly before we started and made sure I felt comfortable the entire time. I was honestly a little nervous going in, but she was so kind, professional, and reassuring that it immediately put me at ease. She checked in with me throughout the session and made the process smooth and easy. I highly recommend booking with Kenzie!

Absolutely terrible customer service. DO NOT recommend. Was 10 minutes late one time after I had…read morebeen coming for years and they charged me for a no-show appointment. They are rude and unhelpful and do not recommend.

I'm back with an update! Still love it ( Frisco location), customer since May 2024…read more They do not try to upsell me services or their products. Actually, I have requested unnecessary procedures, and the staff let me know. I have done the hair removal for facial hair and love the smoothness. I have purchased HydraFacial(s), Instant Glow, and Clear and Brilliant. These are my go-tos for special occasions! The member perks are the best!

First appointment of the day--thank you, Dani, for navigating the icy Texas roads to be there. Dani…read morewas welcoming, open to questions, and took the time to clearly explain what needed to be done and how she planned to approach my care. During the laser treatment, she never rushed and consistently checked in to make sure I was comfortable. Thank you would certainly recommend LaserAway.

Shelby was INCREDIBLE! I am beyond pleased and the results look better than I could have ever…read moreimagined. I never in my life thought I would have nice lips and now she made that dream come true. She is so calm and professional, knowledgable, and made the whole experience amazing. I also got Botox and am so very pleased. Catherine at the front desk also demonstrated excellent customer service throughout the entire process. Thank you so much!! Highly highly recommend!

Top photo: 4/11/2025 Bottom: 6/1/2025…read more Loving the results of my first masseter Botox! Skin Spirit fit me in for a last-minute appt before my CA trip. It was quick and painless. Thank you! My new go to place for my beauty needs! Plus I love the aesthetic of the clinic!

I was looking for a new waxer in the area and came across this place's raving reviews and one name…read morestuck out the most to me. Maggie! So I booked my first appointment with Maggie and walked in to the appointment slightly nervous. I've had a bunch of Brazilian waxes over the last couple years but for some reason still was feeling nervous! The first impression of the place was a smallish hole in the wall place but it opened up to a much larger set of rooms with many waxers. The front desk girl greeted me and I was seen quickly by Maggie. Maggie is an absolute gem! Very very nice and welcoming lady who truly seems to enjoy her work. She chatted with me and got to know more about my life which made me feel a lot better about getting waxed again. It had been awhile. I let her know and she was patient with me through the whole process. Now be forewarned! Maggie's technique was different than the other esthetician I went to before. But her technique is was makes the hair stay away for even longer! So just trust that she knows what she's doing. She treats her clients like family and works really hard at this skill. So definitely go and check her out!

Dedicated professionals! Every technician is extremely kind and very thorough. They get every last…read morestray hair!! It is a beautiful office with soothing and uplifting decor, colors, and music. Everything is very clean and they cover an array of services!

I have been post-op for only one day, but I wanted to share my experience thus far. The first thing…read moreI noticed when I came in for my consultation was that the women working there were naturally beautiful, not over-botoxed and over-filled. When I go to med spas, the first thing I look at is the staff, and if they all look overdone, it is a red flag for me. The staff is friendly. After meeting Dr.A, my husband and I liked him. He is like talking to an old friend and is very personable. I could tell he is a cerebral thinker. He didn't overpromise and explained possible outcomes with my unique case. I appreciate the honesty. He was very informative and took his time with me. On the day of surgery, I felt comfortable, and again, his staff is so friendly. The anesthesiologist was so kind, and she even put nutrients in my PIC line. I woke up and felt very alert and had minimal discomfort. My recovery time was short, and I believe the nutrients helped. When I saw my after photo, in surgery, before the swelling kicked in, I couldn't believe it was my body. Dr A is a Michelangelo, A renaissance man! I am so impressed by his skill and artistic eye. I am looking forward to seeing the results as I heal. I am using infrared light to aid in discomfort, swelling, and inflammation, along with supplements and a high-protein chicken bone broth soup, so my discomfort level is minimal. I highly recommend an infrared light. Dr A should be on your list of doctors to consult with.

Customer service sucks! I've been waiting for a surgery scheduler to call me for over a month now…read more Everytime I call they transfer me and I stay on hold until I finally hang up. Evidently they don't need business.

I've been a client at Ideal Image at this location for well over 5 years, but after today, I will…read morenot be coming back. I showed up early for my appointment, only to see multiple "specialists" standing around doing nothing. Despite that, I was still seen late. This shows a complete lack of respect for my time and professionalism. Then, I was told by two different people 3x that the price for my treatment had gone up and would it be okay... Why was there a need for that to be asked to me when in the fact the price did not change and as if I had a financial issue. To make things worse, they demanded I pay before receiving my treatment, which has never been the case in my entire history there. I have a friend who also gets services at Ideal Image and was never asked to prepay, which makes me feel like I was being singled out. I strongly believe this treatment stems from notes left in my file during COVID--notes from an incident that was their fault, not mine. That issue was already resolved by a previous manager, yet staff today seemed to use it as an excuse to treat me unfairly. This is discriminatory and unacceptable. I walked out without receiving my treatment, and I'll be filing a complaint with the BBB. Ideal Image has completely lost my trust and my business.

People please don't waste your money on the laser hair removal. It comes back in full force, as if…read moreyou didn't spend thousands of dollars and pain getting it done. Don't do it!

I had a hydrafacial at the Plano location this week with Mary. It was by far, one of the worst that…read moreI've ever had! Not only did she rush through the procedure (I had to get the rest of the blackheads out once I got home), she had very bad breath. The manager (name unknown) called me and apologized, but basically my bad experience wasn't their problem, nor was it their problem that I wasted $250 on this hydrafacial (I had a $100 credit, so between the balance and the tip, I paid a little over $250). The manager said she wasn't approved to offer a refund, nor any type of credit. I find this appalling as it seems that their management don't care about customer experiences; perhaps they need the $250 more than I do?!?! I did have another hydrafacial at the Plano location in March with Paulina and she was fantastic!!!! Too bad she's no longer there! A person whose English wasn't the best (I couldn't understand what that person was saying), called me right after I spoke with the manager, but as I couldn't understand what they was saying, I told them that I wasn't interested. Customer Service sure isn't what it was; now it's always the consumer is ALWAYS wrong, at least with OVME!

This place is awesome! Friendly staff, super pretty inside and my skin LOVED the hydra-facial…read more I will definitely be back.

I had a great experience with Hannah for a CO2 laser…read more Hannah really went above and beyond with the entire process. Hannah explained each step of the procedure along with being extremely detail-oriented during the actual process. I am super excited for my results and I would recommend her to anyone!

I did my first facial at U Med and it was delightful! Aleina patiently explained each step really…read moreclearly and customized the treatment to my face sensitivity and based on my preferences. My face is glowing now! She also gave me skin care recommendations after my consultation. I felt pampered throughout the experience, and booking the appointment was super easy - Toby at the front desk helped me schedule the appointment for the same day. I love that the spa was so luxurious, comfortable, and clean, and everyone was so friendly. Would definitely come back for my next appointment soon!

summer & sonja are AMAZING. they talk me through everything in good detail. make sure all my…read morequestions are answered. i've never left uncertain about anything. very great spot.

The overall experience with the facility is amazing. Summer…read moreis exceptional and very thorough with even little details.

POOR CUSTOMER SERVICE . . . they were texting like crazy to get me in for a digital skin analysis…read moreand so I went. I arrived 5 minutes early and had to wait 20 minutes. Since I was on my lunch hour, I inquired as to when I might be seen to which they became angry that I even asked saying they were busy although I was the ONLY PERSON IN THE SPA!!!! I never received my digital skin analysis even after inquiring about it. It bothered me because it seemed to be a waste of my time to visit the spa without the analysis, so I inquired again via text. NO RESPONSE. But, rest assured, they still keep sending me ads for other treatments! And yes, they have replied to that number in the past. JUST POOR, POOR CUSTOMER SERVICE!! Bet they don't treat those Dallas Cowboy Cheerleaders this way!!!

They are refusing to honor the gift card my husband purchased a few months ago that is clearly…read moremarked as valid until 12/24/2929. They have stolen $300 from me. Shame on your terrible people.