We purchased a dining room set years ago, and a bedroom set a few years back. They are the best…read morequality pieces we have had in the 33 years we have been married. We went back last week and purchaed another bedroom set. Shannon brings a whole new level of excellent customer service. She guided us by listening to what we were intersted in and guided us from there. We couldnt be happier. These pieces will be passed down to generations

We bought a beautiful Amish king size bed less than 4 years ago. All of a sudden one of the support…read moreposts fell out of the slates from under the bed. I contacted Jerry and through a somewhat heated discussion, he explained that we put the bed together incorrectly. I explained that we were never told that there was a top and bottom to the slats. Surfice it to say after talking to Jerry and taking the bed apart we did follow his guidance and put the bed together the correct way without having to hire someone to repair the bed. He also explained that we should not be moving the bed without disassembling it (removing the mattress and box spring) because the mattress and box spring are very heavy. This seems a bit of an ordeal that every time we need to move the bed to clean under it we have to move a very heavy mattress and box spring which is really too heavy for us to move. Let this be a tale of caution, be sure to get written instructions and/or a picture of how to put the bed together.

ABSOLUTELY TERRIBLE - DO NOT DO BUSINESS HERE - ZERO STARS…read more This has been, without question, the most frustrating, disorganized, and incompetent experience I have ever had with any company. We went to the Millbury Raymour & Flanigan expecting to buy quality furniture. The salesman confidently sold us what he called their "best" bedroom set, which turned out to be a complete joke. First delivery only the couches show up. We call and are told the rest of the order was never even processed. That alone should have been a red flag, but it only got worse from there. Next delivery: missing dresser and a damaged chest. Then again. And again. And again. Eight separate delivery attempts and they STILL couldn't get it right. Every single chest arrived damaged. That's 9 days of taking time off work for a company that clearly has zero quality control and no respect for its customers' time. After the 8th failure, we demanded an exchange. They sent us an hour away to Warwick, RI, where we wasted 5 hours of our day, only to be blindsided with a demand for over another $4,000. Nearly double the original cost. No one mentioned that beforehand completely misleading and unacceptable. We were baffled at how another set could be so much more when we thought we were getting one of the best sets. Their response to this was "We apologize your salesman doesn't have great product knowledge." That's not an explanation that's an admission of how poorly this place is run. We were forced into a 9th delivery - still not right. After over 2 months of dealing with this mess, we scheduled a repair, only for them to cancel the day before because they "overbooked," and push us out another 2 weeks like our time means nothing. We've asked to speak to a manager 8-10 times--and have been completely ignored. No callbacks, no follow-up, nothing. At every single step, this company has failed--sales, ordering, delivery, customer service, and management. Damaged products, repeated mistakes, wasted time, zero accountability, and complete disregard for customers. This isn't just bad service--it's a complete failure and disgrace of a business. Avoid this place at all costs!!!!

I recently purchased a rocker recliner from Raymour and Flanagan in Big Flats, NY. The store was…read morewell stocked and salesman friendly, I sat in a few and finally zeroed in one. I was looking for something to replace my Laz-y-Boy which had finally broken. I was told that they were no longer made, which I found out wasn't true. Let me say that I am 82, still very active but have some back and hip issues. I received the new chair a few days later and sat in it whilst the delivery men were still here and gave the ok that it was fine and they left. I covered the chair with a blanket and towels which I always do to keep it clean, sat in it for two days and realized it was not a good fit for me. I called to see if I could return it and was told no returns. i can return shoes or clothing or other items if not used for full refunds but not a $$1,349 chair, I did not use the chair while I was going back and forth with customer service to no avail, but eventually told they would let me return it after but would take off 25 percent, restocking fee, but i could only get credit in the store, no refund, and would also have to pay another pick up and delivery fee. On the brochure they handed me with my receipt for $1,609.14, tax and delivery, it says "due to the care we put forth, unable to process returns once merchandise has been accepted". I am keeping the chair but I will not do business with them again. I believe your salesmen should be trained to tell this to potential buyers. PS: I let my husband read this before I send it and he would not be as pleasant as I am.

I like this Target and the associated CVS. It's convenient, typically well stocked and organized…read moreand the prices are competitive. It has a wide variety of product options, and returns have been quick and unproblematic. I only source certain types of products here, rarely if ever purchasing clothing, electronics or groceries (and yes the grocery section is fairly small). However, I do buy numerous product consumables, and the occasional toy or seasonal item.

I love the selection of products! I found this product called Not Your Mother's hair Perfector and…read moreit's amazing I get so much volume and my hair looks and smells so great! I have tried every hair volume product and styling equipment and nothing compares! I will be buying more by this product line! I did need help looking for eyelash glue and there was three employees talking so I apologized for interrupting but asked if one of them could help and they said they didn't know. Then I started to look on my own and one of them broke off and came to help me. I felt like I was a bother.

We had a very nice experience here shopping for a new mattress. I was stressed out trying to find…read morethe perfect mattress. This is not something that is easy to shop for. Mattress firm was our 3rd visit of the day, and I am glad we ended up there! Marisol was amazing to work with. She was patient, kind and was NOT pushy at all. She helped us find the perfect mattress for us! She likely could have swayed us towards the more expensive options but money is tight and we are glad she didn't do that. We ended up with a Tempur-Pedic which can be very expensive but we found a good deal in the warehouse! Thank you for all of your help Marisol!!

It was time for a new mattress, and there are so many types now available, I checked out research…read morefrom Consumer Reports and Wirecutter from the NY Times, among a few other online resources. Buying a mattress seems more complex these days, though it begins by narrowing down the choices by determining if you want an innerspring, foam, or hybrid mattress, and if you want an adjustable or standard base. We visited three stores during our search, deciding on a hybrid mattress with adjustable base. Of the three stores, we liked the Mattress Firm in Auburn best because: + Wide selection + Easy to try out all the different mattresses close together (a furniture store we visited had them spread out in different locations) + Transparency with the model we were considering (left with a written description of the model and price) + Clear and simple explanation of the mattress choices and options + Matched all offers from other stores (free delivery for example) + Emailed extra discount coupon for us to apply if we decided to purchase The mattress and adjustable base were delivered on time, set up promptly and professionally, and work well. We think the mattress is very comfortable, but if we don't like it, we have 90 days to swap it for any mattress, regardless of price (higher or lower). We would be happy to return here.

BUYER BEWARE!!! Lies, non-existent customer service, missed delivery dates, zero communication, and…read moreconstant excuses. I waited months for a furniture purchase while delivery dates were missed multiple times, with delays disclosed only after I repeatedly chased the store for updates. There was zero proactive communication throughout the process. I've had the great misfortune and displeasure of having to deal with Anthony Goode, one of the proprietors. He needs to get a serious lesson in customer service and hospitality or get out of the retail business. After the second missed delivery, he was unapologetic, deflected responsibility, and refused to provide a guaranteed delivery date. When asked to put everything in writing--including delivery commitments or compensation--he insisted on phone calls only, an apparent attempt to avoid a written record. After extensive back-and-forth and continued refusal to provide basic accountability or a firm delivery date, I was forced to cancel the order. Despite this, the business has refused to issue a refund of my 50% deposit. This is an unscrupulous and deceptive business operation that avoids transparency and accountability at every turn. Save yourself the time, stress, and money--do not shop here. Buyer beware!!!

Just want to give a huge positive shout out to Nathan at BoConcept in Boston…read more I visited my son in Boston and found the store on a whim. Nathan was completely gracious and very experienced with the creative and sales process. I returned to Atlanta to share some thoughts about a sectional sofa that I saw while in Boston. Later in the week Nathan remembered me and was so helpful during the long distance purchase process. Cudos to Nathan...cant wait until the new piece is deliveded. Michel

We dropped off 8 chairs to be upholstered, which included removing the cane. We received personal…read moreattention and direction for best type of fabric to use as well as how we could prepare the chairs to allow faster turn around and save a few dollars. The chairs turned out amazing and were done within a week. Couldn't be happier.

Kevin is lovely -- he does an impeccable job with all of the details on upholstery projects and…read moreprovides excellent customer service. He helped me meet a tight timeline for a client. Happy to use him again and again for projects as a result!

I reached out to Lousso Designs to have 8 dining room chairs and a bench reupholstered. The chairs…read morewere beautiful Italian design, but over 20 years old. In the process of reupholstering, they discovered that much of the chair had to be rebuilt. Ron Cohen personally talked us through this and made all repairs at no additional cost. They did absolutely beautiful work. The chairs look brand new - and the bench is stunning. I cannot recommend these guys enough.

On time delivery. Had many projects w Lousso Design & always arrived home extremely satisfied…read more They are talented, creative, honest & prompt. Stop by & visit. You'll be glad that you did!