I wanted to give this business 5 stars because their merchandise is lovely and much of it is…read moreunique. However, what should have been a pleasant shopping experience was anything but. I was forced to listen (the shop is small) to a young woman behind the register berate someone (I think it may have been her mother?) over the phone. I was there on a Saturday and I was leaving the shop about five minutes before closing time. As I walked past the same young woman, who positioned herself by the door, with my purchases she never looked at me and had a perturbed look on her face. I will say though that the young man who was at the register was very pleasant and helpful. I doubt I will return. I can find similar products elsewhere in shops with an atmosphere that is in line with what they sell.

Birch Alley fits right in to the creative hub that is The Canal District! It brings the outdoors in…read morewith it's rustic charm! They have a florist in shop that created custom planters and gifts and I already fell in love with the card line they carry! The Canal District is really lucky to have them calling Harrison street home!

I love this furniture store. This is the 2nd time going back in the last 2 years, and each time I…read morefound the staff extremely warm, welcoming, and helpful. No high pressure here at all. They allow you the time to browse the store at your leisure. The value is top notch as we purchased Lazy Boy furniture for a great price! The delivery crew is awesome and hardworking, always going the extra mile to please the customer. I highly recommend Sundeen for your furniture needs! It's all family owned as well, always great to support a nice local business.

I love this little gem of a store. It is a great find, and we have purchased multiple items: a…read morekitchen pub-style dining table and chairs, a kitchen island, a couch, chairs, a coffee table, etc. However, our experience has been soured; the salespeople always promote the added extras, the protection plans; we snickered at this, but in the end, with all the promise of unicorns, rainbows, and coverage we would have, we went for it. Unfortunately, about 6, maybe 7 months ago, we noticed a stain on the couch, so we called, and at the advice, we did nothing; we didn't want to make it worse. The insurance company we dealt with was the worst; we would call and send them pictures by email, but nothing. At first, Sundeen wanted to avoid getting involved, but after some conversations, they agreed to reach out and intervene with the insurance company. To shorten a very, very long lousy experience story, we ended up with no help, no cleaning, no replacement, nothing. We now have a dried-on stain, and we're looking for a new couch; not at Sundeen, we're looking elsewhere now. It would have just been cleaned out if we had just attempted to clean it when fresh. We tried to do the right thing and not touch and got burnt. Sundeen has lost a loyal customer over this; by all means, buy their furniture, but do not fall for the sales pitch on the protective coating and insurance. We were high and dry by both Sundeen and the insurance company. Bad form, Sundeen, bad form.

Best Deals in City ! Went to Furniture Now in Rochdale first…read moreboy is that store a rip-off idk why but mattresses look used their and furniture smelled moldy ... ran out of that place so fast almost left my shoes behind . So I googled mattress stores near by and thank god Factory Discount came up so I decided to check your store out. . Sales man where knowledgeable and not pushy ( like the store in Rochdale eww can't get that smell out of my head ). Factory Discount had the same mattress for half of their price .. Factory Discount will definitely recommend you to my family and friends Thank you so much Molly

I would definitely recommend coming here to buy a mattress and/or any furniture you need! Mark is,…read moreby far, one of the nicest people I have met and he provides stellar customer service. Because I am a student, I had to be very pragmatic with the mattress that I chose. Mark was extremely accommodating and worked with me to find the perfect mattress within the price range I was looking for. Additionally, the delivery process was as smooth as can be, and Mark kept in constant communication with me the day of, until it arrived. I most definitely had a great experience here and will be coming back in the future!

We bought a recliner there and they were excellent. Old mill building definitely worth hunting…read morearound the different floors/rooms. Great brands. Jammed packed with great furniture at unbelievably good prices honestly. And was delivered the next day!! very appreciative of their service and pricing. Don't be put off by an old building. It was jampacked with great furniture.

I went here looking for a certain type of recliner and ended up falling in love with a whole…read moredifferent type of recliner bought. It was delivered the next day and then we went with a double recline couch we bought there. Customer service was great. The delivery was wonderful. Good products

ABSOLUTELY TERRIBLE - DO NOT DO BUSINESS HERE - ZERO STARS…read more This has been, without question, the most frustrating, disorganized, and incompetent experience I have ever had with any company. We went to the Millbury Raymour & Flanigan expecting to buy quality furniture. The salesman confidently sold us what he called their "best" bedroom set, which turned out to be a complete joke. First delivery only the couches show up. We call and are told the rest of the order was never even processed. That alone should have been a red flag, but it only got worse from there. Next delivery: missing dresser and a damaged chest. Then again. And again. And again. Eight separate delivery attempts and they STILL couldn't get it right. Every single chest arrived damaged. That's 9 days of taking time off work for a company that clearly has zero quality control and no respect for its customers' time. After the 8th failure, we demanded an exchange. They sent us an hour away to Warwick, RI, where we wasted 5 hours of our day, only to be blindsided with a demand for over another $4,000. Nearly double the original cost. No one mentioned that beforehand completely misleading and unacceptable. We were baffled at how another set could be so much more when we thought we were getting one of the best sets. Their response to this was "We apologize your salesman doesn't have great product knowledge." That's not an explanation that's an admission of how poorly this place is run. We were forced into a 9th delivery - still not right. After over 2 months of dealing with this mess, we scheduled a repair, only for them to cancel the day before because they "overbooked," and push us out another 2 weeks like our time means nothing. We've asked to speak to a manager 8-10 times--and have been completely ignored. No callbacks, no follow-up, nothing. At every single step, this company has failed--sales, ordering, delivery, customer service, and management. Damaged products, repeated mistakes, wasted time, zero accountability, and complete disregard for customers. This isn't just bad service--it's a complete failure and disgrace of a business. Avoid this place at all costs!!!!

I recently purchased a rocker recliner from Raymour and Flanagan in Big Flats, NY. The store was…read morewell stocked and salesman friendly, I sat in a few and finally zeroed in one. I was looking for something to replace my Laz-y-Boy which had finally broken. I was told that they were no longer made, which I found out wasn't true. Let me say that I am 82, still very active but have some back and hip issues. I received the new chair a few days later and sat in it whilst the delivery men were still here and gave the ok that it was fine and they left. I covered the chair with a blanket and towels which I always do to keep it clean, sat in it for two days and realized it was not a good fit for me. I called to see if I could return it and was told no returns. i can return shoes or clothing or other items if not used for full refunds but not a $$1,349 chair, I did not use the chair while I was going back and forth with customer service to no avail, but eventually told they would let me return it after but would take off 25 percent, restocking fee, but i could only get credit in the store, no refund, and would also have to pay another pick up and delivery fee. On the brochure they handed me with my receipt for $1,609.14, tax and delivery, it says "due to the care we put forth, unable to process returns once merchandise has been accepted". I am keeping the chair but I will not do business with them again. I believe your salesmen should be trained to tell this to potential buyers. PS: I let my husband read this before I send it and he would not be as pleasant as I am.

Very businesslike, Know their products, require highest quality. Simple system to view your…read moreconsigned items.

Thanks to my colleague who is a friend of the owner and told me about this place…read more You are sure to find something which you'll take home esp. if you have a bigger house and love the period stuff. The items are generally of great quality and definitely excellently priced esp when you compare it to few of the Boston places. I would say few of them are definitely a bargain. Remember: It's not a flea market. The owner and her associate was extremely friendly and they would help you with everything. I would definitely be back as I have my eyes on a few other stuff.

Customer service beyond expectations. With all of the delays that had us waiting several months…read morefor our furniture to come in, I have never been happier with a furniture purchase. Everything arrived when expected and one piece even came in sooner. Kathleen's eye, knowledge and expertise really helped me choosing fabrics to complement things I already had. The delivery guys were right on time, polite and considerate of my home. This will be the only place I will shop for future furniture purchases! Excellent quality and made in the USA were of course added pluses!

After spending the last weeks hitting up furniture stores I was ready to give up. Everything…read morelooked and felt the same for living room furniture and the attack of the sales people was horrific to say the least. Jordens can in first for annoying unrelenting sales people to the point I told one off, I left vowing never to come back. Skip to today when we visited Boston Interiors. The store was light, airy and had a great mix of clean quality styles. The first sofa we saw was quality and comfort right before our eyes. We decided to walk around and low and behold we were only asked once if we wanted help. Once we checked everything out and decided to buy, we asked a nice woman if she could help us. She sent over an associate who listened and did not have the need to be on a full time sales pitch. We happy purchased two sofas, a leather recliner and a swivel recliner and are happy with the new friends we made. A different kind of store, with different kind of people. 5 stars is almost too few.

We found a Craigslist ad for a brown leather Clyde tufted sofa. It looked good and we drove 50…read moreminutes west to see it. It was a gamble that paid off. The sofa was brand new. It was new and priced $999 marked down from the Macy's price of $2999! Furniture Now stores their leather sofas, ottomans and chairs in a big unheated old mill building. They have some others a mile away in a trailer type building. If you visit the mill building in winter, wear warm clothes. Bring a flashlight to accurately see the color of the furniture and feel free to take a cushion outside to see the real color which is what we did before buying. They recommended delivery by Braveheart Moving. Brad is the owner. He charged $150 to deliver the very large sofa to us which was a great deal. Brad did a great job setting up the sofa and removing the packing material. If you're up for an adventure and want to save a lot of money on leather furniture. Check this place out.

We have 3 cats and this Claudia ii leather couch has been a life changer!…read more We bought this couch in May 2016 and have had it for about a month now. We love it!!! I wanted to wait to leave a review to see how it would hold up and it is doing great! Short review: The Claudia ii leather couch is great quality - The price is unbeatable - The owner of Furniture Now, Bruce, is great - The experience of buying was great - Real leather is a great choice for cat owners (in our experience) - I would highly recommend buying from this place. Long review: My husband and I had been searching for a new sofa for a couple of years. I've been scouring Craigslist on the regular and then I came across a listing for a Claudia ii couch from Furniture Now. I called the number and Bruce, the owner, picked up. I've called with questions a couple of times and each time Bruce picked up the phone. He is great at answering questions. My husband was working, but I was determined so I asked my girlfriend if she wanted to come for a ride. We decided to make a day of it and stop by Ikea as well. I rented a U-Haul and off we went. We arrived at the address and walked inside. We were greeted by Bruce. He knew why we were there, but he still asked if we saw anything we were interested in, and not in a pushy way, more in a inquiring way. The showroom is full of stunning couches, I would have loved any one of them in our place, but I was set on the couch I picked. Bruce said that my couch was at their warehouse just 2 minutes down the road. No to be overly dramatic, but a girl has got to be careful... We thought, warehouse... two ladies, can we trust him? We know how to protect ourselves and I REALLY wanted that couch, so we said, lets do it! The answer is yes, you can trust him. He really put us at ease when he began to share about his own two girls, he is clearly a very proud dad :) The warehouse is exactly that, nothing fancy, but for storage it really doesn't need to be. When you walk inside you will see an ocean of couches, sofa chairs, love seats and even some mattresses. They were all really enticing, so much so that my friend is now considering buying one from him. Bruce showed me the couch. He had a few of it in stock and even went to the extent to unwrap some for me to let me pick which one I wanted. I was a little surprised that the cushions are attached to the couch, I wasn't sure that I was going to like that. So far the cushions are holding up great and they aren't sliding around, I think it's okay that they are attached. I can say nothing but good things about my experience with Bruce and his business Furniture Now. I felt really comfortable buying from him, I wish every buying experience was like this one. I am so happy with my purchase that we are definitely going to him for a new mattress. New Leather Couch vs. Cats - Our Experience: We were nervous about buying a leather couch because we have 3 cats. They have some Maine Coon mixed in them and are really large kitties. The fur was the problem for us, it is actually the reason we considered buying leather. Our last couch became the larges pet bed we ever owned. It was a huge, soft, cushioned, and had a soft microfiber feel material. Even with pet couch covers and large microfiber blankets, the fur was a nightmare! We have purchased a lifetime worth of lint rollers, but they were never enough. Keeping fur off the fabric was an everyday job and having guests over was just embarrassing. I read quite a few blogs and the general consensus was that cats do not like the feel of real leather on their claws; it's too smooth for them. Keyword "real" leather -- they love tearing up the fake pleather stuff. With the new leather couch there is no fur to be cleaned up. It saves us about 15 minutes of lint rolling and washing blankets a day. Our cats are SUPER cuddly cats and love to jump up when we are there, but they don't go on it when we are not around. Our cats actually treat this couch so much better than our last couch; they don't use this one as a scratching post. We keep their claws clipped and they are great with it. Right in the beginning one of the cats tried to see if she could jump up on the back ledge, they used to lay on the back ledge of our old couch. Well she failed and left a 3 inch scratch. It being less than a week old, I was so upset and though what a mistake we made getting this couch. But we rubbed it a bit and now you can't even see it. And a if a little mark is left, it won't bother us because real leather, being the hide of an animal, always has some natural markings.

Great selection! Very knowledgeable and helpful regarding…read moreall products Will be returning when we decide on living room furniture!

From the owner: Providing quality furniture and mattresses at an affordable price!read more

I'd give zero stars if I could. My elderly mother-in-law purchased a mattress set. We were very…read morespecific with the salesman that we would need removal of a king mattress, split adjustable box AND HEADBOARD, and were told "no problem - we'll take all that." First, the delivery folks did not want to put to coasters down to protect the floor. I has to convince them to do so, so they eventually did. Then, they would NOT take the headboard despite the "no problem" we got in the store. We even did them the courtesy of taking the old set apart for them before they came. I called customer service while they were there, who said they'd call back. We did not get a call until AFTER the truck left. She then said that the headboard would be $100 to remove - but the truck is gone, so, not their problem I guess. Now I have to arrange and pay extra to find someone to take a king-size headboard out of my house. We have purchased a lot of furniture and bedding from them (almost exclusively) previously over the years. We will not be doing so again. There are plenty if furniture stores that will gladly have our business.

If you shop here, you will be sorry. We bought an expensive living room set and we had 3 years of…read morehell and total dissatisfaction with B & P's. The quality is poor. A piece on the bottom broke. I looked and the bottom was particle board, no wood. The first set we had was leather and faded in less than a year. I persisted in calling them for a year after that and they ignored me. I finally spoke to a friendly salesperson who told me that my set was no longer being produced.By that fact, they credited me for another set. Very nice looking until a chair had wrinkled up fabric. The investigator argued with me for a half hour telling me that the fabric was supposed to be like that. I threatened legal action and he finally gave in. The new chair arrived but soon after the leg on the chair broke. If you enjoy being mistreated, then go an shop. Bob's furniture beats this place. Good luck.