Walked in expecting to need to buy new boots, but the very helpful and knowledgeable Isaiah, after…read morelots of discussion and measurements, suggested new boots were not really needed. In my experience with Buckman's Ardmore, this "customer first" attitude (rather than making as many sales as possible) is par for the course. I would never go anywhere else.

I had such a great experience getting fitted for ski boots! they pulled so many for me to try on…read moreand gave me a really through consultation until we found something perfect. The staff is really knowledgeable and they have a great selection.

Drove up from city. Hour ride. Supposed to be open until 5pm on Saturday. 3:15pm now. Very…read moredisappointed because leaving this week for trip.

Take your money somewhere else. We were new to the area and took our equipment for maintenance…read moreservicing (everything was working perfectly before we dropped it off) which cost us 700$. We found out on our vacation that both high pressure hoses had leaks and one of our dive watches no longer worked (we ended up having to spend $ on rental gear, so much for the servicing) When we got home we immediately took our equipment back in. We spent an additional 200 on replacement high pressure hoses and left our watch to see if it was covered under warranty. 3 weeks later after 5 phone calls and emails this week I still can't get an update on my watch that I believe they broke. Take your gear somewhere else, I don't believe they have any clue what they are doing. Scary!

What a fantastic store. The selection is one of the biggest we have seen for tennis clothes…read more Joyce and Jennifer are very helpful in finding the right fit for shoes and clothes.

The Tennis Shop is great. We bought a racquet and had it strung. The owner was very…read moreknowledgeable, helpful, and friendly. The store has a very large inventory and they have the knowledge to help customers to make the best choice according to their needs.

Have heard great things from about this shop…read more As a diver I checked out the webpage and the prices are great. Did a check of the store and found the store to be nice and enjoyable. It was clean and Wayne is very knowledgeable!! The positive is that the store has a pool right there. If you are in area stop by and check it out. They have a Facebook page and post great info to help me as a diver. A Scuba Diver

It was in 2008 that I got my dive gear here and they gave me and my mother the best customer…read moreservice ever. They had me try on different booties from different companies, same with fins and masks. I was overwhelmed but they were really nice about it telling me after I got certified at school, I could come back and do refresher courses with them or try out gear in the pool they have connected to the store. Very friendly and again this was in 2008 so I hope nothing has changed but if it has, I hope it is for the better

(USA, 7/25/11) Horsatack is a very good tack shop, quality wise. I believe that good customer…read moreservice is key to a good business. The people at the store I went to were very nice (and helpful!), so I didn't mind spending the extra cash for the stuff I needed. If you want something good that will last long, you'll probably buy it here! Unfortunately, I started to notice in the past 6 months their hours have been inconvenient (closed on Mondays?!?!). Their store was also placed inconveniently. There were a handful of farms around and it looked like the owners of them were rich, like in a fancy accent "I don't want that stuff. Custom made tack for me, please!" rich. I would have liked it closer to the small family farms (for riding, of course!) or a show or something. There was also the scary black (but very cool!) electric horse in the back of the store near the saddles. It's name is STU (Saddle Testing Unit) it looked like it would be a smooth ride even though I've never used it. (Bet you that not many tack stores have that! Well, I don't know I've only ever gone to this store.) Last, if you're a rewards member and need to shop for riding gear, run to the nearest Horsatack!! They are closing in the USA by 2012 or sooner (oh no!!!). For reward members, they sent a $10 discount mail/letter/coupon towards anything you want to buy while in the store plus the 'going out of business' sale is on too. Happy reviews and riding!

Out of all the tack shops in the area, Horsatack isn't the the biggest, or the swankiest, or even…read morenecessarily the cheapest. It is, however, the most convenient (for me, anyway). They have a decent selection of stuff like breeches, boots, tack, etc. There's also a smattering of books, treats, medical supplies and other random stuff. The prices aren't bad, and with the rewards card I've already gotten stuff like a free saddle pad and halter. You have to pay attention when they ring you up, though, because half the time the posted price and tag price don't match. My friend got overcharged by $30 for a pair of breeches last weekend, but they fixed it immediately when we saw the discrepancy and came back. Also, it's a UK-based company and the employees have hot British accents. I don't know why, but this somehow makes shopping there more fun. Oh, and speaking of fun, they have this mechanical horse--sort of like a mechanical bull--that you can ride to test saddles. Yeehaw!

I went in to see if they could help adjust my bindings to fit my new boots. The staff member I…read morespoke with explained that they wouldn't be able to work on them due to their age, which I understand. However, the way it was explained came across as rude, and no alternative options were offered. She did assist me with choosing a helmet, and a younger staff member upstairs (with glasses) was very helpful and took the time to help me. Despite that, I left feeling uneasy after my initial interaction. First impressions matter.

This hurts me to write this because I am all about small businesses, but Buckman's did me wrong…read moremultiple times. Bottom line: If you want to get your skis serviced in a timely manner, go somewhere else because this place doesn't have its systems in order to keep their timing promises + I hope you are also comfortable with slack mask-wearing discipline during COVID. Broken Customer Promises: 1. Broken Promise 1 - Failed to Keep to Servicing Schedule: Turned in skis for rush servicing with promises of next business day completion. The next business day, I was informed my skis would be 3 days late. 2. Broken Promise 2 - Failed to Keep Customer Service Remediation Promise: I was promised that to make amends for the lateness, they would ship my skis to me after service (I live 2 hours away - hence I requested a rush). When I called, they backtracked on the promise. Other Issues: 1. It was very blatantly obvious that one of the more senior store staff that interacted with customers struggled to keep his mask on. Occasionally it was on, but it was most often off (as in mouth and nose open). The rest of the staff kept their mask on and had no issues. 2. There was mass confusion of where lines were and where to go for specific services (paying, seeking product advice, ski servicing) and etc. People were standing around waiting for service. Deeper Operations Problems: I stood around long enough to overhear an interesting conversation between the staff and customers about the store's issues. Apparently, there are two digitally tracking systems for ski servicing that don't talk to each other. So although everyone is supposed to get an automated text and email, its very easy to fall in between the cracks (like me), if it is input in the wrong system. The staff was consistently checking between the two data systems, an easy point of mistakes and inefficiency. The Staff is Great Though: While I was standing around, I did see lots of friendly and caring staff helping people find the best gear. They seemed like lovely people. However, they were clearly overwhelmed and clearly sagged with bad systems + management struggles. Final Thoughts: I hate to sandbag a small business with so much history in the community, but they really did me wrong. I had to spend $300 (in extra travel and lodging costs since I was from out of town visiting family) + adjusted my winter plans because a business could not keep their word. I also canceled visiting family out of an abundance of caution after interacting with the non-mask wearing customer service person. Thanks Buckman's.

Great store. Used to always want to shop here as a kid but my parents couldn't afford it since they…read morehad 7 kids. So now I take my daughter who's 13 years old and loves to dress skater/relaxed. I get to live my childhood through her by buying her some cool outfits and shoes. They seem to always have a sale like but 3 things- shorts shirts for $135. The prices are a bit higher than what I usually spend for my daughter but the clothing is good and the brands are even better. They not only have clothing but also have shoes and belts, hats and skateboards. Which my daughter wants next- my daughter wants to customize her own board- which you can do online on their website- and take it in the store to have the stuff put it together. My daughter doesn't know how to skateboard yet, but maybe once she has a board of her own I will take her for lessons- if that's a thing or just take her to a skate park. Overall this store is great. The staff are super helpful and actually spent time with me and my daughter picking g out clothes/ sizes to help us shop.

Do not order from them online. The shipping is really horribly slow and the tracking info you're…read moregiven is not updated. I made the mistake of ordering shoes here and had to deal with a bunch of crap. Anyway, once I got the shoes I ordered, I noticed they were both completely different sizes! One was a size 8 and one was a size 9! Not to mention I order size 7 and a half. So I called customer service and they said the fastest option would be to trek all the way to my "nearest" store and do an exhange or return in person. No kidding. I could obviously walk 16 miles to my closest store sooner than I'd get a return label, ship them back and wait for a refund! Thanks customer service lady! Upon arriving at the store, I was immediately greeted by this really nice girl that worked there. I wish I caught her name. She was really helpful. Normally you can only get the price of the shoes back from your order. If you had to pay taxes or shipping, too bad. You won't get it back. However, she saw how upset I was over not being able to get another pair of the same shoes due to them being completely sold out (of course), and got me a 100% full refund. After that she helped me find another pair that was similar and would accommodate my work uniform needs, then gave me a ten dollar discount for my troubles. So kind! Of course I suspected after leaving it was only due to the fact the store was going to lose a sale. Oh well. So, don't order online unless you ship them to your local store for you to pickup (the shipping is free that way), or just go to the store and see what you can find. Overall terrible online shopping experience. Great in-store experience.

Trek Ardmore totally understands the customer service concept. I came in with an online Lectric…read more(low end) e-bike and expected an "attitude" as I was not one of their customers, plus I had the "AUDACITY" to buy a low end online bike. I had been to Cadence prior and was pretty much told that unless I had purchased one of THEIR bikes, there was nothing they could do for me!!! Anthony was fantastic at Trek. Got my bike tuned up and I ended up purchasing an expensive Thule bike rack and a bunch of accessories. He was knowledgeable and happy to help me any way he could as I was a newbie e-bike rider. Ardmore Trek ( and the entire staff) understand the lifetime value of a customer. Today's minor repair often leads to a future customer. My next REAL e-bike will be from Trek Ardmore because of Anthony and the staff. These guys deserve your business, They really "get it". Scott Messinger

Great service, Luke answered all my questions and installed my parts for free. Very kind and…read moreknowledgeable staff, and Luke is the best! Come here if you have a Trek bike or any bike for sure!