Xfinity HomeA very upset customer, my 1st year service was excellent!!! which started in June of…read more2018. Then the lies starts from May of 2019 upon the time for my renewal I have not been happy customer since. My account was handled very unjustly, being lied to shouldn't justify a sale my bill went from $61.89 to $400.00 with the request of equipment because of a agent error for a sale back in May. So they now want to pay the early termination fees along with other fees just to restore service also knowing they have a monopoly in certain areas, I wonder doXfinity Centergive the same treatment for service to family's in your home state of Pennsylvania. After further trying rectify the situation on several occasions asking for Management to return my call or even to listen to the recorded calls to no avail, I should not have had to endure such service for an agents ErrorXfinity

He was so very communicative and knowledgeable on the box. He also helps after the installation…read morewith any questions or concerns and has YouTube videos for almost every scenario. Recommended him to family and several also purchased. Way cheaper than cable and other streaming services. Huge selection of shows and movies.

I spend a fair amount of time reconnecting. Customer service is available if you're willing to…read moreinvest a couple of hours. Hoping for a viable competitor to move into town.

Horrible can't ever have a good connection. One person turns on a TV boop your TV is down loading…read more We have the 1G package for download too.

I would given 0 stars if I could. My elderly father attempted to set up his own account but was…read morescammed by this company. Instead of charging him $25 for the initial instillation, he was charged $2500. That's right, 100x what he actually owed direct from his checking account, and we have yet to see the refund even though it has been more than the 3 business days we were assured it would take to rectify the situation. I spent nearly 1.5 hours on the phone this AM getting passed around and eventually hung up. I am seriously considering legal action against this company.

When I gave my first review I gave Phil a nice shout out for providing easy and quick service for…read moregetting my equipment and initiating the setup of the Modem for my Wi-Fi and internet access! I do not appreciate that you used a very childish Urban Vocabulary name for me to start with while I was setting up my new systems! Just because people are older does not mean they do not have an understanding of Urban Vocabulary and language used by younger people! Sammydeeznuts! Not acceptable! Not Funny and also reported to Xfinity the setup was difficult enough and seeing this every time I setup something was not appreciated! Grow TF up!

Outright lied to me about payment options and proceeded to call me back just to remind me of that…read morefact despite the fact I had a payment arrangement set up. Liars, scammers, and terrible customer service.

working with customer service is a joke good luck waiting to speak with anyone they definitely…read moredon't want to keep long term customers not willing to work with you after years of service . very sad most expensive company around and have no time for there valued customers

ILP was easy to work with, responsive, on time, pleasant, and did a great job installing my new…read morechandelier. I would use them again.

Matt was very responsive and professional. He was able to come out a few days after I reached out…read moreand he gave me an estimate up front based on pictures, which was spot on as far as the final price. He listened to exactly what I wanted and made some suggestions as well as far as tv mount height. He had some cables on his truck that he was able to use since some of ours were too short. Overall, I am very happy with the tv mounting job and his service. Would definitely recommend this company.

I had called last week to set up a payment plan I'll approved. It was to begin on 8 January. I get…read morean email last night telling me that my service has been disconnected for nonpayment on the 30th. I call them this morning and tell them that wasn't the date that was picked that was 8 February And they said well that's what was putting in the computer so not only are they not turning it back on, I have to pay my bill in full plus another 200 for a reinstall it. Because it was their fault. When I spoke to a supervisor, the supervisor said, we could go back-and-forth on this, but it's not gonna matter because once you get the email that you're being shut off, there's nothing more he can do. It was the biggest scam I've ever seen. I've been with them for years and all of a sudden recently, I started getting these emails from them saying that my bill has been running late which it hasn't and that my payments were dollars short which they weren't and I kept sending proof over. It was terrible. They finally I told him just keep it off. I can't deal with you guys anymore

We were DIRECTV customers for 10 years. We had a house built and had to pause our services while we…read morewere waiting for completion. After we moved in,we hadn't set up our Tv right away. We noticed they were charging us $160 for about 4 to 5 months without any notification and without supplying any service and refused to pay us money back. We talked to several employees and managers and not a single one were able to refund our money back that they stole from us without supplying any services. how is this legal? You should be ashamed of yourselves. We will never give you our business again As well as we will spread the word to as many as we can about not using you as a cable provider.