I had called last week to set up a payment plan I'll approved. It was to begin on 8 January. I get an email last night telling me that my service has been disconnected for nonpayment on the 30th. I call them this morning and tell them that wasn't the date that was picked that was 8 February And they said well that's what was putting in the computer so not only are they not turning it back on, I have to pay my bill in full plus another 200 for a reinstall it. Because it was their fault. When I spoke to a supervisor, the supervisor said, we could go back-and-forth on this, but it's not gonna matter because once you get the email that you're being shut off, there's nothing more he can do. It was the biggest scam I've ever seen. I've been with them for years and all of a sudden recently, I started getting these emails from them saying that my bill has been running late which it hasn't and that my payments were dollars short which they weren't and I kept sending proof over. It was terrible. They finally I told him just keep it off. I can't deal with you guys anymore read more

We were DIRECTV customers for 10 years. We had a house built and had to pause our services while we were waiting for completion. After we moved in,we hadn't set up our Tv right away. We noticed they were charging us $160 for about 4 to 5 months without any notification and without supplying any service and refused to pay us money back. We talked to several employees and managers and not a single one were able to refund our money back that they stole from us without supplying any services. how is this legal? You should be ashamed of yourselves. We will never give you our business again As well as we will spread the word to as many as we can about not using you as a cable provider. read more

The service and I use that word lightly is horrible. I dealt with them for a month trying to upgrade my equipment and never got the upgrade. Do not use them. read more

Terrible customer service and software. Using DirecTV NOW and - the first couple months- no problem. Then, out of the blue, starting before Christmas, I was unable to access on either TV. I was required to enter my User ID and password anytime the TV was turned on. Several calls to customer service, installing the app on my smartphone, uninstall and upgrade the software on the TV...and I was told things were set. Well, I have now turned on TV 3 different times today and twice have had to enter password. Customer service doesn't care. Will not return calls and the chat is worthless... read more

I am a 50 year old man who has done a lot of business with local and long distant companies. I will make this short and sweet. Don't be fooled by the front put on by Direct TV's customer service. Heed my warning. True story. I switched from Comcast to Direct TV. After the install one of my 5 TV's didn't work, and the installer tripped the GFI outlet when removing a coax amplifier. This outlet also powered my freezer and a week and a half later I found that due to the smell. I have spent countless hours on the phone, have been stood up by the company they sent to investigate and have been ignored for over a year. The cost to cancel out of the contract has now come down to the point a paid the penalty and I am moving on. Direct TV cost me over 2300.00 and excepts no responsibility. With all the streaming services I can only hope to save someone from making a horrible mistake. Thank You read more