This was a fun way for the kids to burn off some energy on a February Sunday afternoon…read more We dropped in to join a birthday party. As a franchise, I just had to update my waiver that was already registered under my phone. As part of the party, the kids got access to all the areas. They had laser tag, dodgeball, trampolines, rope course, and a small arcade. There were slides, a ninja warrior course, and more. My kids ran around, then ran around some more. The family hosting got pizza and soft drinks for the partygoers. They reserved the room and our host Amerika Gomes made sure we were taken care of. Even management, Mario, came by to make sure all was well. The place is usually crowded, but this Sunday it wasn't and so the kids didn't have to wait in lines for any of the attractions very long, if at all. It was clean and the entire staff from the front door to the end were pleasant. I would return here for my own kids birthdays.

The kids had a great time at Urban Air. They loved all the different activities and the pizza was…read moresurprisingly good. But overall, I was really disappointed with how things were handled. We bought the platinum package, which was already expensive, and I rented a room so we could have some privacy. What I wasn't told is that the number of tables and chairs depends on how many wristbands you buy. That should absolutely be explained when booking. I knew this was the case for having the party in the general area but not in the private room which you're already paying extra for. I had several older family members come who weren't going to jump but planned to buy food and drinks, and there weren't enough chairs for them. When I asked about renting more tables, I was told it would cost $100 for one table and six chairs, which is ridiculous. It was embarrassing and frustrating, especially for what we paid. The girl in charge of my party was really nice and polite, but every time guests arrived, it took a long time for her to come to the room to hand out wristbands. That caused delays and confusion for everyone coming in. I would not recommend Urban Air for a birthday party. Take your kids on a weekend for fun if you want, but I will never host a party here again.

It was my first time experience to go to an indoor trampoline park…read more When you go in, you have to enter your information and sigh the liability form. Then if you're there for the first time, they'll take you around for a little tour. Also, you have to buy their socks. ( I think they were $2-3) You pay before you go in. They have lockers you can use for free so don't worry about bringing your purse with you. It's divided into 6 different zones- basketball zone, dodgeball zone, form pit zone, x beam zone, and two different trampoline zones. Also, they had a small area for little kids. Across the kids area, there's a place you can watch movie so you can kill your time while you have your kids play. Outside food and drinks are not allowed. They had a small kiosk where you can buy light snacks and drinks. I really recommend you to find a coupon on Groupon. The regular price is $12 per an hour but we found a coupon for $29 for 4 people so it's less than $8 per a person. I don't mind paying $8 to come back but I wouldn't pay $12 for this.

Came in for my daughters bday celebration (last stop on a weekend full of fun) I had gotten a…read moreGroupon which allowed us entry to the facility at a cheaper rate, which would have been awesome has they honored it lol. Apparently since it's spring break they don't accept groupons even though it doesn't state that anywhere. Anyway the place is very small compared to a lot of other indoor trampoline places that we've been to out here. There were only about 5 trampolines total....the ticket included unlimited jump time but after about an hour and a half everyone was done and over it lol....they have a very tiny arcade area with about 8-10 games of which about 4 work. My baby loved these types of places but this one is just too small for the cost. I paid about $25 for 2 tickets. So we probably won't be back.

BEWARE! If you don't mind your kid bones broke!…read more Place can be a$$hO!€s about socks and stuff but it's ok if a bigger kid jumps in the same place a smaller kid is at and breaks their bones! F this place!

This is a fun place for kids to burn their energy. There are several bounce or jumping events as…read morewell as other activities. I have been here for a few events and they were for birthday parties. $$ They also provide military discounts.

Nice place for family gatherings, not too small and staff is friendly. I would recommendread more

This place is perfect for kids 12 and under. My babies had the best time here plus their nachos had…read moreso much cheese!!

Fun fun fun we had…read morethe best time we bold we played games we jumped. We had food. It was really great great for anybody that's trying to get out of the house and do something.

Great place for the kids. Very clean. Staff was great. Food is good and the drinks are great…read more Ambiance was good and quiet for such place.

Have been taking my kids for over 3 years! We absolutely…read morelove the coaches and the place! They have all levels of classes starting from babies! They have a Ninja class more directed for boys which is super fun and they have competitive teams!

El Paso gymnastics is by far the best gym! The staff is very nice as well and have a very flexible…read moreschedule.

It was our first time there and the kids had fun and want to return. Seems like a good venue for a…read morekids party.

Fun concept if it was kept up especially for the price to play per person per hour…read more These are several of the issues I saw with the place: Broken ball air sucker in toddler area Missing foam balls to shoot out of canons Ninja courses not open Trampoline area- large spinner broken and missing Shoe racks hazardous- I leaned against one and it and myself almost fell over as well as I saw other patrons do the same. They need to be anchored down. Cleanliness questionable Broken locks in women's restroom and no toilet paper in several stalls They play the same music over and over ( Same 6-10 songs) It is a fun place to bring kids especially in El Paso heat but they need to fix and clean everything up or lower the price to reflect the issues stated.

This location is a great place to have kids birthday parties but you definitely have to reserve…read morealmost a month in advance. My family and I came here on a whim for one of our kids birthday on a Saturday. It was slightly a bad mistake. It was extremely hard to get a table to sit at for a group of us. They hardly have any seats other than what is next to all the trampolines. I assume they do this so you can reserve a spot. Additionally, oh my is it expensive!!!! $20 a person to jump for 2hrs that doesn't even include the $5 socks you have to pay. It gets crazy pricey. Well it was my first and most likely last time I'll be bringing the kids to. This place is also not very sanitary at all. There is a funky smell but I think it might be due to all the kids feet. Anyways the one thing I did like is that there food isn't that expensive nor is it great but it helped when the kids were hungry. The inside is very smokey from the kitchen area. It's like there isn't any ventilation. There are far more fun and interesting kid places to go to than here but... it's always nice to try something new ... experience it... then never do it again right? Ok well hope you enjoy my pics byeeeee

Nice park lots of fun with grandkids and family . Had good pizza and drinks jumped till the kids…read moregot tried and got some icy and water

Ever since setting up a time to tour the staff was amazing! They followed up with directions,…read morequestions, etc via text. Checked in here n there via text. My son's first day they took the time to sit with him (coaches and manger both I believe) to create a bond to get him past his separation/social anxiety. My son loves it here!

Love this gym!!! Staff is really good, the kids learn a lot…read morehere! Management has no issues like stated before here, no complaints.