This place continues to loose customers and get worse and worse reviews. I use to go there all the time and this place went down hill fast!!!! 1. Never answer the phone at location 2. Never have balls for dodgeball, the two basketball rims or for full court basket ball. 3. Never enough workers so multiple attractions are closed! You will waste your time driving to commerce, get there, pay your money and not have fun!!! But hey don't take my word for it!! parents waste your time driving out there, gas, money and see for yourself!!! read more

The absolute nicest employees. So many were super kind, and went above and beyond. Becky is the general manager and she rocks! Will helped us when we walked in and was great! It was fun to see Shyanna again and she was wonderful. Our kids had an absolute blast! My kids could have bounced forever, but it was nice that they have more low key activities if you need to take a rest (like a bike game, a tv skiing game, and basketball). The pizza looked really good and the kids loved it! Love that you can get a full pitcher of soda too. Thank you! read more

We had a great time being our special needs program for SkyZone! Yolanda was super helpful with the check in process, and kept checking in to make sure we were enjoying ourselves. They were very open to doing whatever we needed to ensure the campers were having a good time. Nathan and John were also super helpful whenever we had any questions. Yolanda really went above and beyond to make our group feel included. read more

They are changing way to much. They changed the best trampolines into some solid crap, and the slide is never open. Changing things to be more up to date is not always the best thing to do. read more

Great place to work and bring family and friends!!!! Love the park and the attractions:)

I must admit I am always one of the only adults jumping here. I have been to three of the big trampoline park brands, and I like them all for different reasons. I have been here three times in about a year, and I have enjoyed my experience each time. Compared to some of the other parks, the space is not as large, but they offer some fun variety to their activities. They have the traditional trampoline sectioned off areas for general jumping. They have a few obstacle courses for the kids, one with a fun Cirque de Soleil drapery that the kids love to wrap up in a perform tricks. They have a swing you can jump from into the foam bricks, and a ring like zip line. They have a high dive that looks terrifying, and the popular dodge ball section. They have a jousting area where you can battle your friend. Plus the best circus like incredible bouncy trampolines that make you feel like you are part of the Greatest Showman. They offer free lockers (other places I believe you need to pay) which is very nice. They just opened a snack shop area which I loved seeing. We did not eat there, we usually go to Starbucks or Taco Bell afterwards, but I could see the kids snacking here in the future. They have Pepsi products, pizza, chips, dipping dots, chicken, slushies, and pretzles. The prices are okay, it seemed more economical to get a whole pizza instead of one slice if you have a hungry group. They do not offer free cups of water, but they do have drinking fountains. They also have birthday packages where I saw they people seemed to be allowed to get outside pizza delivery, but you would need to check with them when you book. We always do walk in jumping, we have never pre-payed, and have never had a problem getting in to jump. Sunday was pretty crowded, but festive. The prices are fair market value, I think some of the other parks might offer better holiday specials and pricing, but the location is a winner for me. I do always worry about the safety of these establishments in general, I am always the nervous mother. But the kids love coming here and hanging out with their friends. It is a great place to eliminate a little screen time and get in a little exercise. read more

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The Defy located in Union Lake Commerce Chater TWP in Michigan, has become a dump. It is extremely dirty, the lockers are broken, the toys are ripping up, not enough staff to check people in, there are only kids working, kids managing other kids, the manager (another kid)working in the check in desk is extremely rude to any customer that complain. I payed online, checked in my son and friends, got in line and with only 3 people in front of me, I had wait 45 minutes just to receive the wristbands. When I said that this was unacceptable, this kid-manager offered me to shut up or leave. I only stayed because the boys had their hearts out on playing, but I will make sure that anyone I know in this area, never goes there, and I will never spend another cent in any Defy location read more

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We booked a birthday party for 2/12/22 at 1245. Some of the attractions and trampolines were closed due to short staffing so all the children in the place were confined to a smaller area. We were told that we would have our party room from 145-245 and the staff would clean the room and allow us to set up for 10 minutes prior. As the previous party in the room ended at 1:15 we were still not allowed to go up to the room until 1:40 because the previous party was still there and the staff would not ask them to leave. When we finally got our room and we're able to set up it was almost 2. The tables and floor were still dirty and the bench seats had a clear sticky substance on it causing myself as well as my guests to have their pants ruined. As we were cleaning up and 245 came around, staff asked us to leave cutting our time short. When asked for the general managers number because the staff were teenagers who couldn't give us a straight answer or rectify the situation (including the manager), they continued to insult us by giving us the main line number to the facility. I have never seen service this bad especially as a member here. I've also had a previous issue when changing my son in the bathroom. The staff member closed the bathroom as I was inside and stood in the corner. As I opened the door to leave I had to duck under the closed sign.... read more

Really fun place to visit with lots of obstacle courses and a zip line. Can buy tickets in advanced online and reserve a time, but my friend and I were able to just walk in and buy ours. Open later than most trampoline parks and had a good mixture of customers of different ages, so we didn't feel weird being here although we were childless adults. They also offer free combination lockers to keep your stuff in. Although it's a fun and convenient place to stop staff did not do a good job of taking steps to prevent spread of covid. There was no social distancing enforced, staff were all wearing masks but many customers were walking around without one, no temperature checks, and didn't see anything being wiped down/cleaned during the 2 hours we were there. My friend described it as "a place you take your kids to build their immune system". read more

Unfortunately, this place continues to charge us month after month despite contacting them over the phone and in person multiple times to cancel our membership. Maybe a horrible review will make them stop stealing our money. read more

Defy is by far one of the best of its kind. It is great for all ages! At previous trampoline parks I've gone to, my group has gotten bored after a short period of time and we always end up leaving early. When we came here, we wished we had more time! Very unique experience for a good price. They have so many activities so even when it is busy there is still plenty to do. They also have free lockers which is not offered at many other places. Very friendly and helpful staff. Clean environment. The only small inconvenience was that there were a few activities that were closed. This was unfortunate because they were two of the activities I was most interested in doing. This would have been nice to know before purchasing full price tickets. Next time, I am planning on calling in advance to see if all the activities are open or not before purchasing tickets. Overall, great experience and I will definitely be back. Highly recommend. read more

Fun day with the kids! They really had a blast. Also amazing staff, the only thing is that is is quite crowded when we get there.

I went today to check this place out for my blog with free passes. It was incredibly clean and the staff was super friendly. This place is like your typical trampoline place but amplified and more extreme. When you arrive you decide how long you want to jump and pick socks. My family and I picked matching socks. You also receive a free locker to put your things into. You can take your phone in for pictures. There is so much to do it's hard to pick but I was bound and determined to do the trapeze and of course I landed wrong and tweaked my back. I enjoyed watching my kids on the obstacle courses and do flips and all kinds of acrobats. They loved it. I consider myself fit, but I think this place is best suited for the under 40 crowd. Lol. I highly recommend taking you kids. I also recommend buying your tickets for about 90 minutes. Trust me they will be tired and ready to go home. read more

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Took my kids on a Sunday. We haven't been in a long time but we had some free passes and was going to buy a membership for each kid if they enjoyed it. It was so dirty. I was so disappointed. Trash was everywhere, bathroom was disgusting. No membership for us!! The up keep is just awful. Would not recommend for play or have a birthday party there as dirty as it was. My kids didn't even last a hour there. That's on them not on me as much as I was disgusted with the place. My experience was for the flint location read more

Overall it was fun. I didn't like the pay structure where it was cheaper to purchase a "monthly membership" that you could then go back and cancel, as opposed to just paying for the day. My son had fun and I like that it is very open, so it's easy to monitor your child. What I didn't like is no lockers for coats or purses. Also my son got a stomach bug after visiting, which makes me wonder how well the facility is cleaned. Also, there were adults and teens also jumping and they were a hazard to young kids. read more

Decent amount of parking, but it's really crazy on the inside. We came early in the morning for a birthday party, so it didn't have as many of the teens going wild on all the trampolines. Just lots of little kids. There didn't seem to be many people supervising the activities and making sure safety protocols were followed. We watched from afar as a little kid fell off the swinging floors and get hit in the back of the neck when the board swung at him then the front of the head when it swung back. The kid was screaming and bawling and no one helped him or stopped other kids from going on. They do have you check 11 boxes representing different waivers which probably protects the company from these injuries and keeping the responsibilities with the parents. No clue where this kids parents were though. Overall it's a cool place to play at, but just need to be super careful while letting your kids run loose. read more

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Came here for the first time with my grand daughter for her birthday with the extended family as part of the pre celebration before the dinner/cake. Once we got there, I was pleasantly surprised at what this facility has to offer as it is a very nice place for the kids to have a blast and burn off some energy. Lots of trampolines, zip lines, trampoline basketball, cushioned mosh pits, combat mosh pit ... etc to keep old and young alike busy having fun. As a grand parent I had a lot of fun playing with the grandkids and truly enjoyed how much fun they were having and the fact that I was part of it. There are so few businesses out there these days like this that offer a physical based family fun activity like this and to have one so close to home is quite nice. As a tip look at Groupon before coming here as there are great deals for small and large groups alike that will save you some serious money. read more

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****DO NOT BUY pre-sale tickets**** Hello! I've tried calling the past three days and the mailbox is full? Monday night, 2/21/2022 I purchased tickets for Tuesday 2/22/2022. We entered the facility with virtual tickets in hand and were denied entry due to "Max capacity" by Michael. Things happen, obviously. The employee we encountered wasn't very assuring. He simply shrugged and said "..you can use your tickets another time..". Slapped a sign that said sold out on a post and walked away. I'm a bit confused how Defy conducts business? Takes money for presales but denies entry for those tickets, doesn't have a place to leave messages, and doesn't have any clause on presale tickets stating you may use them for a later date if complex meets capacity. I hope to hear from someone soon, thanks. read more

Hour wait to get in even though they tell you to get there 15 minutes early. Probably hit a rush since it was a Saturday, but they only had one person working the register and he was struggling. The place was at max capacity even though dodgeball and swing line were not open, which just crammed kids even more. Place has potential and is probably good on a less busy day, but management needs to tighten things up. read more

Kendall was efficient, thorough, kind, funny, and accommodating. I highly recommend a visit.

Apparently during the week it's free jump and the activities are closed but it wasn't cheaper and they did not let us know that ahead of time. There were tons of kids working there they just weren't doing anything. They didn't even seem to be someone supervising the kids working because they all seemed too young to even be working there without supervision. Nobody monitored anything that was happening on the floor. Kids were literally doing whatever they felt like. read more

Fun place to take your kids for something new to try. They can roam about on there own and have fun

Good place to jump jump jump --- Wonderful group gathering location. Everyone has to have signed release forms which can be done online. Food planning optional. Staff nice. Lots to Chose from to do. read more

What a great place to burn off some energy!!! A true Detroit gem! The kids love this place and prefer it over Airtime. Great monthly memberships and other options! read more

Sky Zone Trampoline Park - Foam pit!! - Recreation Centers Near Me - Commerce Charter TWP, Michigan

It seems like trampoline parks are the in thing for all ages right now. DEFY is clean, fun and well-organized. I really like that there are many comfy seats for observers and many different jump experiences. I feel like this pl e has everything you need and no extra bells and whistles to nickel and dime you! I'm definitely a fan! read more

Had an amazing time here! Lots of fun for kids and adults. It's a trampoline park with a lot of different obstacles to go thru. Much better and more fun than Airtime. Went on a Friday night after 9:00 when the lights go out and everything glows in the dark. Great place and so much fun! read more

Sky Zone Trampoline Park - Trampoline and Dodge Ball - Recreation Centers Near Me - Commerce Charter TWP, Michigan

Sky zone is nice but they kinda of made it boring, the only thing good their is the super trampoline, the parkour course, the wall jump trampoline, and the dodge ball. They also are low staff so sometimes their closed or some of the activities their aren't open. It used to be a defy and that defy was better. Would still recommend. Also the socks their aren't that big and also I would recommend buying a elite membership if you go there a lot. read more

My daughter really likes this place. We bought after school pass. I thought it would be a great idea. Unfortunately, today when we got here after school this place was a zoo. Over 20 kids in front of us who were probably were here for the Birthday party. Even so we already paid, we still had to wait in line for over 30 min. This is very frustrating... all we needed was a bracelet. There got to be a better way. However, kids that work here didn't seem to care. Over 5 people at the register and no one to assist ... read more

Don't come here if you are a foster or pre-adoptive parent. Their "waiver" requires you to give permission that images and video of children can be used in social media or promotional items. As a foster parent I am unable to give this permission. We requested an exception, a work around, but neither was possible so we were unable to participate. Just another way these kids are marginalized and excluded. read more

This has to be the coolest place for kids! You can go online and fill out a waiver or they have 3 computers inside to fill out a waiver. Once you fill out a waiver, go to the counter and decided if you want to spend 1 hour, 1.5 or 2 hours there. They have trampolines, obstacle courses, balance courses, dodgeball, basketball, and even swings above foam pits. There are just a lot of cool American Ninja Warrior type obstacles above foam pits or trampolines. The staff here was very helpful telling kids how to do certain things. I appreciate they did not have video games or "claw" type games for kids to waste money on. Also glad there were only vending machines not a snack bar. We were there to use the facility and I appreciate that is what they had. Place was very clean. You do need to purchase socks for $3. Go check this place out! read more

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The facility itself is nice, kids had a blast. However, customer service is horrible. I was double charged on my credit card and when I called to ask them to credit the 2'd charge was told the only way it could be fixed is for me to physically come in. I explained I live almost an hour away and coming In to fix THEIR error is ridiculous. Clearly they can check on their end to clearly see it was charged twice. I then asked to speak to a manager and was told, a general manager just told me this when I put you on hold. I said, "are you sure your understanding what I am saying, it was your error? They said yes we understand but unless you can prove it physically by coming in. What? Unheard of!! I would think twice about paying this company anything on a credit card. read more

I gave two stars because the kids did enjoy themselves. Poor management, disorganized party, food wasn't completed and we had to wait 30 min longer to eat - with a bunch of 3 year olds. Staff were all really young so really didn't have a clue what was going on. Manager never came to us to apologize that things were all sorts of messed up. We had about 20 adults that will never be back so I suppose that is worth more than a simple "I'm sorry." Oh well! Good lesson learned that if you have to call for FOUR HOURS STRAIGHT to get someone to answer the phone to confirm that party paid for online was actually booked/food ordered properly is a red flag. I called the day before our party to make sure things were all set and was told they were. We had to run to little ceasers to get food after staff told me they "forgot" to make our 35 person party's food. What!? Hellll no, never again. read more

I wouldn't recommend this place and definitely don't buy tickets online! They will allow walk ins to buy tickets and enter and leave you standing there waiting way past your scheduled time, then if they hit capacity they will turn you away and refuse to refund your money! How they're getting away with fraud is beyond me. The manager is quite possibly the rudest individual we've ever dealt with. He will yell at you in front of everyone and smirk at you while saying online sales are non refundable while your kids cry. Horrible experience!! read more

Worst experience with a business in a long time. Bought tickets a week a head of time Waited in line for an hour for them to come out and say park is at capacity and if you want a refund for your online purchase you will need to wait in another line. Hour and a half later kids were sad and parents were irat. Will never go to this place again. Who runs a business like that? read more

Great place for kids and adults. A great workout! Lots of fun. The kids voted this place, better than Sky Zone and Air time. The location is far, but well worth it. Go there! read more

This place is awesome! Clean, friendly, wide open, good line of sight, well lit, and there's music but not obnoxiously loud. I love the couches they have for parents, caregivers and I also think it's really cool that they have TV areas for ppl that are letting their kids play, so dads can watch a game or whatever. I drive all the way from Royal Oak to bring my daughter. Totally worth it. Thank you for giving us an awesome, fun & safe place for our kids to have innocent fun & exercise! Love it! read more

Great trampoline Park! We prefer Defy to the other area trampoline parks. The features are a ton of fun and my kids (ages 12 and 14) have had an absolute blast here and didn't get bored. My daughter and her friends love the aerial silks and super tramps, while my son adored the dodgeball and basketball features. They both really liked the obstacle course, as well. Well run and clean facility with friendly staff. A nice way to spend an active few hours with the kids. What a workout! read more

I had the worst experience ever! We arrived 20 minutes early to check in, after waiting 20 min and 1 girl checking people in, no one had been successfully checked in and the line was at least 30 people long. Numerous people asked to get her help and the manager told us he could not get help for her because he was there for the kids safety. It took over 45 min to get checked in and had I not been there with my sons friends I wound have left, as did many people in like. I WILL NOT BE BACK! read more

A lot of fun! The staff at check in was great. The place is clean and not annoying with bright colors. I did a groupon and found a good package deal. I liked that they do not serve food... otherwise my kids would have been there for hours. read more

If I can be honest, the idea seems pretty good about organizing a birthday party here but the assistance was minimal. The party host tried to help out initially but in the middle and end of the party was non existent. While we were trying to scramble to serve the guests/kids, we ended up doing all the work. He was right there to tell us when to wrap up the party. And in the end, while we are struggling, the "cleaning crew" is right there to clean up for the next party. It was chaotic and disturbing. This was supposed to be a special event for my child but the experience was so bad that I don't intend to have any more birthday parties here. The whole point was for the kids to have fun, which they did coz they are kids. But the experience for the families and the hosts is less than ideal. They made us feel like something out of a factory. They promised to take pictures but when the moment was there, the host was non-existent. All he cared about was the survey. I don't want to be the one to tell people that they sucked at their job, but in this case they totally did. It is what it is. Lesson learned. read more