What a wonderful manager Sade! I live in Illinois and the Sky Zone is in Virginia. I had a billing issue which he IMMEDIATELY took care of. Not only that, he called me back to make sure everything was good. I am 73, and I do not write reviews, but this is the best customer relations experience I have ever had! Many thanks Sade! Besides that our grandkids had a great time at the park! read more

This is *almost* word for word the experience I had at the snack bar: Me: "Hi, I'd like a small icee please." Them: "Are you a member?" Me: "No." Them: "The small icee's are only for members." Me: "Ok. What other sizes can I purchase?" Them: "We have a large." Me: "How many ounces is that?" Them: "24 ounces." Me: "This is for a seven year old. I don't think I want to give my child 24 ounces of sugar water." Them: "Sorry, the small icee's are only for members. They are free. Would you like to become a member? It's the same cost per month as one daily admission." Me: (Catching on to what's going on). "Oh, no thanks. We'll just get some water from our cars ice chest." Them: "No outside drinks." There are no healthy food options for kids at all. Nothing but junk food. Pizza, potato chips, candy, ice cream. cotton candy. No fruit. No low sugar drinks except bottled water. read more

Sky Zone Trampoline Park - Party floor - Trampoline Parks Near Me - Manassas, Virginia

Fantastic place! Lots of great things for kids, and wonderful helpful employees. Very caring for the kids; they make sure everyone e is safe. read more

I had the best bathroom experience ever there and played dodgeball with da boys while beating some middle schoolers in dodge ball after they smacked talked me and pushed my girl on the ground saying suck a fat one hoe read more

Today my son went to SkyZone with his friends and teachers , and I am extremely disappointed with how Sky Zone treated our school group today. Despite all the forms being completed properly and the group arriving early: Our teacher was unfairly denied entry for no valid reason. The principal was ignored and interrupted during discussions. The extra 20 minutes that were promised for check-in delays were not honored. As a result, our children lost precious time they rightfully deserved. This was supposed to be a fun, memorable school trip -- instead, the disrespect and unfair treatment ruined it for everyone. Treating children and teachers like this is completely unacceptable. I strongly urge Sky Zone to take responsibility and ensure no other school group is treated this way again. read more

Very disappointing experience at Manassas Sky Zone. We followed all instructions, completed the waiver forms, and arrived 20-30 minutes early as advised. However, when one of our teachers and students tried to enter, the manager reacted harshly, saying there was a private event and we couldn't come in. Later, when the rest of our group arrived, we were told we couldn't check in until exactly 12:00, even though our scheduled time started then. Attempts to explain or show emails were ignored. Shockingly, one of our teachers was refused entry entirely, with the manager claiming she was disrespectful -- even though she was only trying to clarify a concern about her child's medical condition. The response? "That's not important, I have the same condition." Our school director was also dismissed and not listened to -- the manager refused to speak with her and walked away mid-conversation. We were told extra time would be added to compensate for check-in delays, but our children were still taken out based on the original schedule. When we asked why, we were told the 20 minutes were spent "arguing" and didn't count. Our group was treated unfairly, and our students lost valuable time they had paid for. Not recommended. read more

Cash not accepted at this location there are no vending machines really around anywhere. No signs up stating you can't use cash, it got hot quickly with no way to cool down. read more

I did not read any reviews prior to visiting this location and boy I should have. Went Sunday AM and it was not busy which was great, however two of their play areas were closed, when I asked they said they close it when they don't have a lot of kids.... So those that are in here don't matter? I heard one of the employees talking on the radio asking about whether or not my kids had wrist bands, instead of focusing on my kids that are fully paid and there for half an hour only. You should focus that time/energy on opening the slide and the other closed areas. The place wasn't busy so why are you even concerned. Go to your job and open the entire facility which is what we paid for. Customer service is extremely poor, the fact that the employee repeatedly bereaved me to check my wrist band was cheap! I'm not stealing, I paid. the venue itself is very small and the kids were bored quickly. Drive further and go to Sterling or Woodbridge. I advice the senior management team to really look into this place, very concerning. read more

See all

The employees are beyond rude to adults and children. We had been coming here under three memberships for multiple weeks and using buddy passes for visiting cousins. All the sudden they stated we could not use the buddy passes because they had a meeting. The manager is rude, place is broken down, they let their employees trample over young kids in basketball and dodge ball and just laugh about it. If you do go there don't take your eyes off your kids. It is not safe. read more

We had my son's birthday there a week ago and the place is full of unsupervised kids, running around with no staff on site. Trash was everywhere! The tables in the waiting area are full of used cups, bottled water containers, and candy wrappers, and the floor was wet from spilled drinks. The staff at the front desk were young (high school students), and there were no older staff anywhere. As for the play area, balls were very limited. How can you play dodge ball with only ONE ball in the court?! The staff I saw were not helpful and were either on their phones or talking amongst themselves. This place would've been fun for the kids if it's well managed. read more

Sky Zone Trampoline Park - Dirty table in the waiting area. - Trampoline Parks Near Me - Manassas, Virginia

See all

In my last visit, sky zone has added more employees and was fully operational. I'm updating my previous low review.

TThis is the smallest Sky Zone that I've seen so far which is partly because too much space has been allotted to dining areas. I guess because those are where extra bucks are made. Among a host of other things, place is missing the I-Wall which is among favorites in other Sky Zone parks. Everywhere you look, Shortage is striking. Altogether there were 3 balls in the whole place. There are much fewer building blocks in the younger kids play area. No jump over triangle things in trampoline areas and even less foam cubes in foam pool so that my younger grandson could not climb back up from the pool. The front counter is mostly unattended obviously because of understaffing. Issue is critical when it comes to staff monitoring the activities which are non-existent. I could not see even one in the whole 3 hours we were there. There is one slide worth attracting the kids but it was closed (I'm sure because of understaffing) but even if it was open I would've not let my grandkids to use it because the landing area from the slide was a mat surrounded by very close bare metal bars. It was just enough that a kid bounces off the mat and smashes his head against the bars. read more

There aren't enough employees. They didn't even have the zip line and slide open due to being understaffed. Those are the two things our kids wanted to do. Poor experience. Avoid this location! read more

Disappointing. We went a few weeks ago for a birthday party and we were disappointed with the condition of the equipment. The jungle gym had walking platforms that were broken, many of the trampolines were overstretched or coming off the rods, the area is full of kids in socks and there were puddles of water that weren't being wiped dry, and a couple of the trampolines had tape across them to indicate they weren't in working order. So many hazards, I'm surprised more people haven't been injured and filed lawsuits. Places like this have so much potential and can be so fun but sadly the poor maintenance at this location makes it somewhere that I will not be going back to with my kids. read more

I'm not from the area, but I really enjoyed the experience here with my son and nephew. The customer service was amazing even with the craziness of the children running all over. One particular worker really stood out. I remember her name as Aja I believe. Really beautiful girl with really big curly hair. She was so nice and helpful. Skyzone really have a gem with having her. Besides that it was a great experience. read more

Don't bring your socks from other other trampoline parks and expect to be able to use them. Money grab operation forcing people to buy their socks even if you have the exact same ones from another park. read more

Today, there were many well placed signs saying cash only, no credit. A little frustrating after driving 30 minutes to get there. They did point out the convenient ATM, the fee was 3.25. (I hate atm fees!!!)They said they normally take credit but there machines were down. Anyhow everything else about the experience was in line with expectations. Bright and colorful with loud pop music playing. Fun place to take the kids and let them blow off steam. It is well monitored by the staff so parents of older children can catch up, read a book or like myself sneak in a bit of work on the lap top. read more

Sky Zone Trampoline Park - Arcade style games - Trampoline Parks Near Me - Manassas, Virginia

Employees not watching anything - scrolling Facebook and using bad language. Not a good look. Trash ALL over the place. Many parts closed even though they are busy. This is the first time we are here and I am never coming here again. read more

Sky Zone Trampoline Park - Trampoline Parks Near Me - Manassas, Virginia

I have been here several times over the years with my kids...they've always had a blast. This is our first and last visit during the pandemic. While staff are wearing masks and we had a temperature screening upon entry, wearing of masks for customers is not enforced. Understandable that's it's difficult to keep masks on children while jumping. People are entering the facility without masks, walking around without them. The announcements about safety tell us one message and the reality is different. read more

ZERO stars if that were an option. NEVER, EVER sign up for a membership because cancelling it is next to impossible! It has been a nightmare. (read others reviews and you'll see) Your only option to cancel is by emailing and rarely do they respond. I've sent at least 10 emails a few months ago and FINALLY someone responded and cancelled, but not before I kept being charged. They did refund me. Fast forward to 2/2024...I took my daughter and a friend for a play date. I paid for 90min of jump time for both of them. We stayed 1.5hrs and left. BUT, I see on my bank stmt that I was charged $55.98 in Feb and March FOR A MEMBERSHIP I DID NOT AUTHORIZE OR SIGN UP FOR! WTF?! This enrages me! I sent about 20 emails in the last 2 weeks requesting a refund and why. The other day I get some bogus email stating that I agreed to a membership and was sent an attachment of my name, email address and phone #. BUT NO SIGNATURE. When I responded that I want to see where I signed that "form", no response from them. I will contact my bank and tell them I did NOT authorize these 2 transactions and let them deal with Skyzone. I will also post on Better Buisness Bureau. This is complete and utter crap. Their customer service is the worst I've ever dealt with in my 55 years on this earth. But I will say this, I absolutely will get my money back one way or another. And I will never, ever visit this establishment again. So beware: Do NOT sign a membership . You'll regret it when you decide to cancel. read more

Must recommend so fun so much places to jump and can bring friends and family you can do anything there and the employees are fun read more

Sky Zone Trampoline Park - You can see a basketball court and it's so fun - Trampoline Parks Near Me - Manassas, Virginia

I enjoyed my time there! I was impressed with the service, particularly one of the workers at the desk there named Sandy. I came in with a bunch of people, and she was super nice and helpful! I plan to come again because of this. read more

Not many activity choices. They have 2 dodgeball sections, a slam dunk area, jump into the foam pit, and a general jumping area. Most of the Sky Zone ads and pictures showed obstacle courses and additional activities. There is also not enough supervision on the floor. Too many parents just leave their kids and there is not enough staff to watch everyone. read more

Have been to this location many times and have always been happy with the courteousness of the staff and cleanliness. In the time of COVID, the staff was especially on top of keeping things clean. My boys always enjoy their time here. read more

Miss Lesly is not very good at working here here ATTITUDE IS NOT FRIENDLY, she has no good with customers, she closes the dodge ball court for no reason they aren't even cleaning it !! I really disappointed with the LESLY lady !! She has no good way of communicating with customers or kids !! read more

Sky Zone Trampoline Park - No staff !! - Trampoline Parks Near Me - Manassas, Virginia

There aren't as many activities as advertised and when we went, a lot of things weren't even open. The staff generally stay on their phones the whole time or talk to each other and do not watch what is going on. My children got hurt because neither staff nor parents were watching the children. The foam pit smells horrible which tells me things aren't disinfected the way they should be and coincidentally or not my children and I all woke up with a stomach bug after visiting. While aspects were fun, I will not be returning. read more

The absolute worst sky zone I've ever been to. The Fredericksburg location is so much better and cleaner. The staff weren't doing anything to deal with unruly children, kids cutting in line, Popsicles all over the trampolines. I was actually yelling at a child jumping with a lollipop in his mouth and I had to tell staff to deal with it. Kids running around everywhere and it's too crowded and they let too many people in. Never coming back. Staff not doing their job! read more

Make sure you wear shorts and a tank top when you visit this location. You will be sweating up a storm! My fiancé and I brought my brother here to get out some energy. I was absolutely impressed with the staff and the cleanliness of the facility. Every jumper must fill out a waiver (very simple and takes a couple of min). Once you have filled out the waiver, you are given a jump time! We decided to go with the hour long session (trust me, this is plenty of time-I was exhausted by the end of the hour). Our total cost was around $50. Each hour long session costs $16 plus the sky zone socks, which are $2. During that hour, we played dodgeball & basketball and even jumped in their foam pit! My brother (he's 10) had an absolute blast and was definitely tired at the end of our session. There's a place to get food and plenty of seating for people not jumping. There were also several birthday parties going on while we were here. I was very surprised on how much space there was for jumping even with these large parties. I would highly recommend this place to anyone with children that want to have a good time!! read more

Sky Zone Trampoline Park - Trampoline Parks Near Me - Manassas, Virginia

Took my grandkids here to celebrate my granddaughters 9th birthday. Kids had fun, however, the older girls (9 year olds) informed me that a couple of the workers were yelling back and forth and saying very inappropriate things (bad words and sexual references). Made me sick to my stomach to know this behavior was going in around all these young kids. Their staff was very immature and not very helpful. Wouldn't want any of my grandkids in the hands of that staff. I was going to complain to a manager but decided to leave a review instead of make a scene. We will NEVER visit this location again. read more

This place is a blast. But here's a few reasons why I gave it 3 stars. 1) The waivers. The 'agreement' is a bit out of control. It's pages long. We were trying to fill ours out and one computer was down. So there are 8 people waiting in line and the computers barely work. 2) They should make a room for adults and dodge ball and kids and dodge ball. We were there in a group and we were trying to play, but there were way too many kids, that were just bouncing around holding the balls. We asked the lady if we could go into the other dodge ball and she said no. Then we asked the guy, and he very nicely, opened it up. 3) Just a heads up, we did 1.5 hours. 1 hour is sufficient. 4) They do have lockers that are tiny and cost $5. I got my boots, jacket and purse in, but had to push and quickly shut the locker. I'm not sure why they don't have more or larger ones. Overall, I would be back. read more

j ljke the place its really fun to be there but sometimes i dont like the people there

Very rude staff in front desk. Every week I take my kids to your place. But today the lady in front desk was horrible, unfriendly. I purchased the tickets in an advance and she denied to take us after driving 20 miles. Her tone was high and firm. What type of customer service is this!! read more

I would have rated this location much higher. We have been here several times before and have very happy. Today however I was appalled at the complete disregard they have for their own COVID rules and precautions. I do understand and sympathize that it is difficult to keep masks on children that is what you are advertising, giving parents the false sense of security that the kids willl be safe. read more

I will not be taking my son here ever again. He was at the park Saturday with friends for an 11 year old birthday party. The boys in his group were harassed, being called awful names by older kids, and was subjected to offensive language over and over again. NOT a safe place for kids. He told me the kids who worked there just stood around and did absolutely nothing (which I've witnessed before). My son came home very upset and said he never wanted to go there again. Done. Not going back. And I'm telling my friends not to go back. That place has become a hangout for unsupervised older kids who don't need to be there. And the kids who work there are just that, kids. Not interested in doing the job they were hired to do. read more

Whatever you do, do not make the mistake of going to this place . They have a play structure that is designed for children who are about 10 or 11 years old and under but they won't let anybody over four play there . They sell memberships but lie about what the terms are or somehow change the terms just because they are mad at you for refusing to accept their lies. They are nasty and they should be avoided at all costs read more

Spent a long hour here for open jump. Very nice and clean but a bit unorganized when walking in. It seems there is someone that usually guides you to where to go when you first walk in, but they happened to step away at the moment we walked in. The first thing you need to do is go to the waiver computer and sign in all the jumpers. This process can be skipped (as well as the line to check in) if you decide to go online to pay and complete the waiver...which I strongly recommend you do. There is a second check-in area for birthday parties. You pay for jump time so the longer you jump, the cheaper the price. Also, if you bring a pair of socks to trade in for a pair of their recommended jump socks, you get 30 minutes of free jump time. There are several different jump arenas including free jump, slam dunk jump, jump into foam, dodge ball jump. There is an area for small jumpers too. There are separate birthday rooms for food, cake and guests, and a second floor for parties as well. There is a food court area with lots of over priced drinks and snacks. They also sell Sky Zone souvenirs if you're into collecting those sorts of items. Make sure you dress to jump because between all of the kids and all of the jumping it's easy to get over heated. We paid for an hour and a half, got 30 mins free and the kids were wiped after an hour. It's better to just pay for an hour and add on time if the kids feel up to it. A big plus is that they host a sensory friendly night once a month for kids that get easily over stimulated. The manager takes down email addresses and sends out reminders on the dates and times so we will be back to experience that, as well! read more

See all

We came in tonight for my autistic son's birthday. He can become overstimulated easily and he has a hard time understanding rules. They were so patient with him and accommodating to his needs. His disability is severe and having a staff that cared and worked with us meant so much on a day like today. I would recommend this place to anyone. The manager especially went out of her way to make sure he had the best experience possible. Thank you guys, and we will definitely be back! read more

They have nice workers they are so friendly they are generous and have the best managers

My son and I went for the Toddler Jump from 9am to 11am yesterday, and we had a blast. Immediately upon walking I to the building, everything not only looked clean, but the place smelled clean and fresh. Having gone to other trampoline parks, and that was definitely a surprise. We were immediately greeted with a smoking and friendly face. He welcomed us and quickly signed us in. I pre-registered and pre-payed online, so the check-in process was very quickly. I appreciated that option because my son was ready to go play instant he realized where we were at. There were many places to jump and play, including a large open trampoline area, a place to jump and play with balls and frisbees, a basketball trampoline area and even a trampoline foam pit area. I loved the Toddler Jump time because there were o ly smaller children there to jump and play. We didn't have to worry about navigating around and avoiding NB bigger kids who are more aggressive while playing. They even had kid songs (think Disney songs) playing over the speakers for the kids. We were there for 2 hours, and that was the perfect length of time. I paid $10 for my kiddo to jump (I was free!) and $4 for 2pairs of jumping socks that we can reuse. We will definitely be back, and we can't wait for the next toddler jump! read more

See all

My kids and I were there to jump some of our energy away. It was crowded with multiple parties and general jumpers. My 2 year old and I were jumping the main trampoline area when a gentleman told me that the smaller trampoline courts is for toddlers only. So we head over there and jump. We leave and return to it, only to see a group of 6 adults jumping, tackling each other and playing dodge ball while toddlers jumped. I asked the Sky Zone staff attendee if this was still a toddler area, and he said yes, then shrugged one a man tackled a lady. After the ball landed near my toddler, I told the man playing dodge ball that I was worried a ball aimed at an adult may hurt my toddler if it accidentally hit him instead. All hell broke loose. I was accosted by 4-5 women who hurled insults at me, yelled at me to mind my f-ing business, get the f-out, stay the f away, calling me names, in front of my children and Sky Zone staff. The staff attendee did nothing to diffuse the situation or make sure my kids and I were safe. He stood there doing absolutely nothing until manager and team lead came. The manager & team lead did not ask me once if I or my children are okay, did not check on us, and did not tell the group yelling and cursing that their behavior violated establishment rules. The group (here for a kids party) continued to body slam and tackle each other in the toddler area all the while not wearing the required jumper socks or the timestamp sticker. At some point, I heard the manager mention this to the staff. Extremely disappointed that the staff's disregard for jumpers' safety and their failure to address or deescalate this situation. My kids and I were left to fend for ourselves. They showed clear disregard for my and my children's safety and are clearly not trained to handle any issues that can come up when jumpers (lack basic decency and) fail to follow standard procedures. read more