Bought a polk soundbar on Jan 26 got it on the the 28 Jan just got a chance to install it ( Feb 20…read more2025) The sound comes on loud for less then a sec then sounds ok but should sound better for the make (it was an open box) but anyway the speaker turns off anywhere between 15 to 30 min on its own. Never again sticking with Amazon to buy my stuff cause returning is hassle free.

The sales associate Shawn I dealt with helped us choose the best tv for our needs. He explained…read morethe benefits of their in-store warranty they offer but because we live several hours away my husband thought this could be awkward for us to get service. The transaction was smooth and easy and communication about delivery from him was appreciated. Fedex was on our doorstep the next day and they provided wonderful service. Overall a good experience.

Fantastic shop filled with everything you can imagine…read more Systems Controllers Games Figures Posters And more... Excellent customer service too.

Great knowledgeable staff, good cell phone and electronic prices. Poor selection on pc gaming…read moreperipherals and components that cannot compete with Amazon or Best Buy. No longer like Radio Shack where random electronic stuff is easily available. Great selection of headphones , cables and adapters.

I bought a lot of products from them including a new ASUS computer and before I went to England a…read moreCanon Recorder then a Canon Printer. On Feb. 4, 2019 late in the afternoon I asked a young white sales clerk for help on how to enlarge items on my printer. I am also partly blind and needed help. He was so rude towards me that he said he did not want to bother to tell or show me how to enlarge things on the printer. He said look it up on your computer. Then he went to another customer and said you need help. This is very poor customer service and they have lost me as a customer. Heard back from the owner, but looked like it was from a computer with same message that has been sent to all customers. I also contacted Customer service and they sent a computer response that was on what I sent to them. It's a shame that they just don't care about customers. Won't be back and for them to hire sales clerks who are rude towards customers is not good business.

I was having trouble with my laptop charging and was advised to have it sent in, then told I needed…read morea new motherboard and battery for $438 +tax. I refused and took it to another repair company. I bought a new charger for $66 and all is fine. They should be called the Scam Squad.

Best Buy sells you a product, then disappears unless you buy a Geek Squad membership. I had a…read moresimple question on pairing a new Apple Pencil with a new iPad purchased for $900 total. Wouldn't pair. Phoned this store and the Geek Squad and was told to call Apple. I wrote a Google Review, Owner told me to send to general "contact us". Into an endless loop that goes nowhere. Drove from Port Colborne back to the store in St. Catherine's for personal service,....was intercepted at the door by an Apple Rep who asked if he could help. He fixed the problem immediately and when asked about a place for lunch nearby, he offered up "The Feathery Pub" which turned out to be amazing. A non-Best Buy person saved the day. The person that sold us the products a week earlier could not be any less interested in selling my 93 year old mother the proper product, he just wanted his commission for selling us more than we needed. I am an Android user, but hats off to Simon from Apple who was amazing ! I wrote: 2 days ago Purchased a new iPad and pencil for my mother. Could not get the pencil to pair. Best Buy & Geek Squad would not help by phone unless I had a membership. Came back to exchange pencil, but were intercepted by "Simon" from Apple who was at the store providing customer assistance for Apple Products. He immediately fixed the problem, was pleasant to talk with and acknowledged the lack of support at Best Buy / Geek Squad. Simon even recommended a great place for lunch nearby, "The Feathery Pub". Thank you Simon. Best Buy, you could learn a few things about "GREAT" customer service from a guy that doesn't even work there ! Told the manager of The Feathery Pub this story, loved it and told us he would give Simon a gift card from the Pub. That's the way this world should work ! Like Share Response from the owner 18 hours ago Hi, Gregg. We always strive to provide a good customer experience. It looks like we missed a mark here. We would appreciate it if you will reach out to us at https://bestbuy.ca/contact-us, so we may address this with you directly. Thank you for taking the time to write us a review.