Karen Gonzales at Allstate was wonderful to work with. She was prompt, responsive, and incredibly…read morehelpful in walking me through everything. She explained the details clearly, answered all my questions, and made the whole process feel easy and stress-free. It's rare to find someone who is both knowledgeable and genuinely kind. Karen put me completely at ease and made sure I felt confident about my coverage. Highly recommend!

Great caring team of professionals. Carley Gary is outstanding! Provided multiple options for my…read moreinsurance, patiently explained details and I had a new policy same day. Thank you, guys! Highly recommend this company!

Tony is the best. He's always happy and willing to make himself available for a call to go over all…read moreyou would ever want to know about your insurance in California. Very personable and easy to talk to; no small feat when the topic is insurance. Made me feel confident in my insurance choices.

What the hell happened with these guys? I saw the good reviews so I decided to call to ask for a…read morequote. Even if they couldn't write me a policy, I at least wanted to discuss what my options were. Get some clarity on the very confusing insurance process you know? First I couldn't get through to anyone when I called. The receptionist or person who answered sent me to quotes dept like 5 times and no one would answer. They blamed it on "high volume" of customers or whatever. But how do you not have a process to respond to customer inquiries in a timely manner? I can't wait 2 weeks to get a damn quote. I'll just go somewhere else. The person in quotes dept Sheryl was rude and had terrible customer service. She made up excuses about why they couldn't get back to me in time. I filled out their form online explaining what I wanted in my policy and a little of my situation. First I got this rude email (I think she wrote it) telling me they didn't want to talk to me and couldn't write me a policy. The email was short with very little explanation why. Then when I called AGAIN for the 6th time to finally get SOMEONE to talk to me, Sheryl rudely just refused to talk or listen to me, kept repeating over and over how they couldn't write me a policy and basically told me to go away. No solutions, no help, no suggestions on how to fix my situation. Look if you can't write me a policy, fine. I get it. But don't leave a customer twisting in the wind. At least take the time to answer my questions and give me suggestions on where I CAN get help. It's basic decency and politeness. Be warned everyone! Customer service at this place has gone very downhill recently. You're better off going elsewhere!

Aaron and his team are through professionals. They take the time to listen to your concerns and…read morerequirement and go out of the way to make sure they understand the needs. Their follow up too is beyond words. Outstanding customer service.

I recently purchased a policy from Farmers through Aaron Thach office. I worked with Catalina…read moreGargollo in the office and she's great! Catalina took the time to answer every single question I raised and captured the answers in emails so we have an audit trail. Throughout, she acted professionally, patiently, and provided excellent customer service surpassing my expectation! A couple times I called the office when there was no one to answer, likely everyone was busy. Shortly after, Aaron himself would call back to follow up which is rare. In summary, I would highly recommend Aaron and his staffs for any future insurance needs. Their level of service is a special among many.

Joshua Romano and his family have been awesome agents with my Farmers accounts for years…read more My car was stolen and they were on it. Thank you Josh, Caren Doyle

If you're looking for a local insurance agent you can trust, your search stops here!…read more We tease Josh about being the unofficial mayor of Pacifica for a reason. We've exclusively done business with Josh (and his Dad Mike since Josh was probably in diapers) for way over 25 years without a single hassle. The entire Romano family has been in the insurance business forever, and there is a comfort that comes with that kind of experience paired with great customer service. We recommend them to all of our friends! Pacifica is so lucky to have them in our community!

Outstanding service by this great team!…read more Would like to give extra credit to Erika who went the extra mile to find the best auto insurance rate for me, communicated well about the important details, all very timely!

Overall, my experience with Tiffany's office was positive at first. Their rates were more…read moreaffordable than many other insurance companies, communication was good, and the process was smooth. Unfortunately, that changed when it came time for my renewal. My premium increased by about 60%, despite the fact that I had a clean driving record with no accidents, tickets, or points on my license. The increase seemed excessive, and the only alternatives offered were to significantly reduce my coverage to lower the premium. For me, that wasn't a practical solution. If I'm paying for insurance, I want coverage that will actually protect me when I need it. I understand that this was something that occurred with State Farm across the board. However, I still believe the local office bears some responsibility for how it was handled. I received an email notifying me that my premium would increase substantially and was told to call or email if I wanted to make adjustments to my policy. The new premium would have been about one and a half times my monthly car payment. I had been with State Farm for several years in the past and had been back with them for another year or two, so this was especially disappointing given that I had no at-fault accidents, tickets, points, or any other issues on my driving record. The explanation I was given was that the increase was due, in part, to false claims being filed by other people. In my opinion, if State Farm fails to accurately anticipate the cost of doing business or fails to adequately investigate the validity of claims before paying them, those are business failures--not consumer failures. I don't believe customers with clean driving records should be expected to absorb the cost of those shortcomings through dramatic premium increases. Because of the substantial rate increase and the lack of reasonable options to maintain adequate coverage, I ultimately decided to switch to another insurer.

After over 15 years and over $200,000 of premiums with the Romano Farmer's Insurance I had a fire…read moreat one of my buildings. I had no idea how to proceed and called them for help with this and they told me it was out of their hands and offered no guidance at all and did not even bother the call the adjuster on the case. because of their lack of help I had to hire an Insurance Advocate to represent me to make sure that I received what was fair for the damages. I always believed that a Broker is supposed to help in the time of need, the Michael Romano brokerage company has failed me miserably I have since moved my business to another Farmers broker. My new broker has been wonderful and has helped guide me through the rest of this fire disaster. I'm sorry that after all these years Michael Romano brokerage company turned out to be completely useless

From the owner: Whether you're looking for homeowners insurance, auto insurance, renters insurance, or another…read morekind, I'm here to help you understand the insurance coverage you may want. Serving the Pacifica, CA area since 1990, I can help you understand your coverage options so you can protect what matters most to you. Stop by in person, reach out online or call to get a free quote today. CA Lic. #0791758

I was looking for homeowners insurance for a new house and called this agency. They came up with a…read morereasonable looking quote. When I was hesitant about going ahead, I was told I had 3 days to change my mind, so I went ahead and gave them my credit card. Then they sent me a document to sign. The description of the house was totally incorrect. When I questioned it, I was told not to worry that it would all be worked out after the inspection. I signed the document but as quickly cancelled because I just didn't feel comfortable signing something that wasn't true. When I finally got the refund, they had taken out $100 and refuse to give it back. Not a happy customer.

From the owner: Contact my Agency to get a Quick,Personalized Insurance Quote Today! A great rate is just a call…read moreor click away. Customer service is a priority at our agency in San Bruno, we understand the need to help insure what matters most to customers. I'm very passionate about helping others.

I've been a client of Jaymi's for many years and it is always a pleasure doing business with her…read moreagency. Since I have several different policies with her; I managed to have a "Senior Moment" and electronically made a payment to the wrong account. Amanda (the Angel ) figured out what I did wrong and got it transferred to the correct policy. I know that was a lot of work on her behalf and I want to thank everyone involved. It demonstrates what a fine team Jaymi has at her office ‼

Super awesome insurance agent Best in the business…read more Help my elderly mom that lives local Very well explains everything and makes sure you have a good understanding Resembles what great customer service should look like

Mary was always a great agent and was always helpful with my insurance needs. Her communication…read morewith us was always very informative.

Have had different insurers over the years and my experience with Rob has been more that expected…read more Great rates, very responsive to everything we ever asked about or dealt with.

Sam and Liza has been taking care of all our insurance needs since 2009 and have been completely…read moresatisfied with their service. Both are very knowledgeable and very professional. Highly recommended by my family

Liza and Sam has taken cared of my family the last 4 years. When I had my accident in 2014, they…read morehelped keep my rates as low as possible. Always friendly and helpful!