Had mild sleep apnea and was a candidate for a dental device to correct the problem. Fitting took several appbut finally got the device. Insurance covered cost and I purchased coverage in case something happened to the device. As I finally found the correct setting, it broke when I dropped it while preparing a cleaning solution. I was asked to take a picture of the device, submitted and was told it would be replaced in about a month.While waiting, I threw the broken device out. Now I am told the won't replace without having the device. I was never advised to keep the broken device and now replacing would be over $2500. Not sure whether it's SBA, their insurance provider or both but there is something very wrong here. A day after posting the review I got a call from an Operations Manager with SBA. She profusely apologized for my treatment and said it had been a mistake which she was investigating and was correcting so I would get my replacement device. Very satisfied with this response. read more

One star for this sloppy office. First of all, they never pick the calls nor return the calls. I got referral to this place from sinus and snoring. I went and they took the scans for my teeth. Before ordering, they said they got everything needed to order my dental device. After 2 weeks when I went, they said the device is coming that day but they can't deliver it to me because they are missing note from sleep study from sinus and snoring office and they have been requesting it many times. This was never conveyed to me until I actually went to their office and asked for my device. I had no choice but to go to their office because they never pick their calls. So I drove over to sinus and snoring to ask if they can send it to sleep better Austin. Sinus and snoring said they sent it with long back with original referral. I will update what happens. I have to keep going to their office because they never pick their calls. At this point, I don't even know if they will give my device that I already paid for read more

Multiple problems with communication both last year and again today. I've called multiple times and though they say they will return the call they don't. After multiple reminders of today's appointment I learned just before I arrived at the appointment they called to say they had double booked and could not see me. I've had this appointment nearly a year. They told me they could see me in about 4 hours. I do not recommend this company. read more

I've been wearing the oral appliance for some time now and I've noticed a huge difference in how I feel when I wake up. I feel way more rested and my girlfriend says that I am no longer snoring so she feels more rested too! This thing is a game changer. The south and the central offices I went to did a great job at getting me in and out quickly and made sure my insurance would cover most of the device cost. Highly recommend Sleep Better Austin! read more

Germina was so knowledgeable on the sleep apnea device! Answered all my questions and was so patient. I am satisfied with my care, she went above and beyond. read more

Amelia was professional knowledgeable courteous & kind to this elderly woman. She really knows her stuff which puts Trust the patient.

I had no idea that I had sleep apnea! But I knew I was keeping my wife awake by snoring. It was a great relief to learn that there was a simple treatment - rather than a cpap machine. The oral device is an upper and lower mouthguard, it has addressed my snoring, apnea and unhappy wife! The team at sleep better are very professional, I was diagnosed, fitted and trained in just two short appointments. Their followup is also excellent. Do yiurself a favor and seek treatment. read more

I THINK Sleep Better Austin helped my sleep apnea, but I'm not sure, because they do not tell you that after they have determined the best oral appliance for you, you need not one, but TWO more sleep apnea tests, to confirm their findings (one without the appliances and one with). If you have insurance, I guess that's no big deal, but if you are paying out of pocket, it's a very big deal! During the process, they use an application/device called Wesper to determine which oral appliances work best for you. When I brought up that the oxygen numbers were 6 points lower than my oximeter, I was told that it's not certified sleep apnea monitoring system so the numbers may not be accurate. Well, isn't that comforting! About the people who you will deal with. You will see a dentist for 5 minutes during your first visit, other than that it is obvious everyone else has marginal training and knowledge. They basically just use a script. Even when providing your results, they just tried to tell me what the best results were. Only when I demanded to see the data did they show me a chart with all of the test results. Of course, nothing was printed out and given to me. Frankly, for the cost, I expected more professionalism; you know like trained knowledgeable staff, accurate software, handouts with your results and telling people up front that you will need 2 more sleep apnea tests! read more

Kiera at the Georgetown Sleep Better Austin office was VERY ABSOLUTELY awesome! She explained how to use this device that's supposed to make my life better, made me feel comfortable with it, and really put me at ease. I think she deserves a raise!!!! :-) read more

I love the team at Sleep Better Austin! They are super kind and thorough. I picked up my new oral appliance, and Germina and Sunday were really helpful and knowledgeable. They made me feel comfortable and confident! read more

I have been calling them for months. I can never speak to anyone and have to leave messages. I had a tooth replaced months ago and I can't wear my device, because it needs to be adjusted or replaced. My sleep apnea isn't being treated. No one has ever called me back. All of their locations have the same phone number. read more

I went to see Dr Kerr about a mouth appliance for snoring. Met with his assistant Amelia before seeing Dr. Kerr. she was Extremely friendly, very professional, and knows her stuff. Then I met with Kerr. He was very friendly. patiently answered all my questions and took time to listen to my concerns. My appt with Dr. KerrI not rushed. I highly recommend Better Sleep Austin if you want another option besides CPAP for your snoring. On a scale from 1-10, they get a 10 read more

I was referred to Sleep Better Austin by my primary care physician. Took a long time to get an appt. Once I got an appt I found out they don't actually do sleep studies and they pass you off to another company. I took the test with the 3rd party company. I received the perscription for a cpap machine and was told results would be sent back to SBA. I waited. No call. I called. Come to find out SBA doesn't do anything with cpap equipment. They only cater to the oral device. I was told they would get me set up with someone locally who does cpap equipment and it would take up to 2 weeks max for someone to reach out to me. It has been almost a month and no one has reached out to me. I have left messages with SBA and haven't received a call back. Left another message today. Will update review as I get more details. As of right now I would stay away from SBA. read more

Scheduled in December @ the Georgetown office for 1 year follow-up with Dental sleep apnea device. The young lady who took me back was very nice, but, did not know how to use the the wrist blood pressure monitor and said I will check it later, which was not done. No big deal for me, I am on BP MEDS.Then inserted a metal mirror for pictures in my mouth and I started choking and had to pull her hand and appartus away from me. Very inexperienced and charged Medicare for the visit. I call this Medicare fraud. read more

Believe these other negative reviews folks. Went in for the sleep appliance consult and that was a mistake. Starting with the "clinical" staffer that did the talking. He promptly told me that my insurance would cover 100% of the appliance. So far, so good. Then 30 minutes later he asked me for my credit card. I said 'why'? He said it is just in case I don't show for an appt ($50) or don't return the test kit. I asked why did he tell me that before I started. He said 'quote'. I am just clinical - you will have to ask finance that. Yes, this "clinical" guy sold me on the finances in the first place but now, he bails out on a question challenging his earlier statement. My advice to anyone thinking about visiting Sleep Better Austin for an oral appliance. 1) Listen closely when they say "this appliance may move your teeth". Run when that happens and sign nothing. You want help to stop snoring or sleep better and don't let THAT is not part of the deal. You are not there to have an appliance that shifts your teeth. 2) Under NO conditions should you give them your credit card. I sent back the 'test kit' the day after I received it. (Completely unopened) using their return label. 4 weeks later I get an email saying that they did not receive it. Re-read #2 again folks. Do not give them a CC. When I went in for the final fitting the appliance was terribly uncomfortable. I had a hard time getting it out. I even asked what happens if I get a crown pulled off by this thing. (She told me that it was not covered - see other reviews on this). I told the young lady this and she said it would take a week or so to get comfortable. Yet, before being "released" you are asked to sign a statement that you are satisfied with the fit of you appliance upon leaving and there is a no money back guarantee. I told her that i was not happy with the fit NOW, yet why am I asked to state otherwise. New kid! God bless her. She has no badge to solve any problems. Final rant. You are asked to sign papers on an IPAD device. Get it in print before you sign anything. Get it in Print....first.....or at least before you leave. Not only your signature, but theirs as well. Read everything and make that clear before you sign. Ask "permission" to read and ask questions before you sign a contract. They won't like this because there is another sucker in the waiting room and this takes up their precious time. You don't sign anything that you cannot read first. This entire selling experience was well choreographed. Obviously, a commissioned and trained sales pro (ie. clinical cloak). read more

the wait times on the phone are ridiculous to get help. i was li on hold for 20 mins and the customer service reps are very rude smh. Riley the sleep coach was very pleasant and helpful. if i had to do it all over again i would go with a different company though. read more

I'm very pleased with Sleep Better Austin. The care is professional, and I received call backs when expected, to give me results of my Wespar sleep test. The office is very clean. I'm sleeping much better with my mouth appliance. read more

After purchasing a dental device for sleep apnea, I felt ghosted by this practice. They got into a habit of scheduling, canceling, and rescheduling, then, canceling, and rescheduling, then, canceling, and rescheduling. You get the picture, yes? I felt that the care was just not there, and never successfully used the device. By the way, it was very expensive, and now continues to be so as I'm dealing with jaw issues caused by attempting to use this device. Do your research on the success rate of these dental devices for sleep apnea, and the effects on your body using them. Good luck! read more

I thought I should post a review because the negative reviews don't match my experience. I struggled with snoring for a long time, and eventually found some help with one of the over the counter appliances. They helped but caused my jaw to hurt so I decided it was time to see a specialist. I found the experience at Sleep Better Austin to be very pleasant. Everyone I worked with was professional, patient, and friendly. I love my appliance (I have the ProSomnus and it works!) I've never had a problem reaching the office for questions or help...I happily recommend them if you have problems with snoring or apnea. read more

Steer clear- the dental appliance this office made for my husband pulled out his new bridge the first time he put it on. After numerous calls and three days later, the office manager contacted us: * My husband's bridge must have been defective because the device certainly wasn't (contrary to our dentist's opinion after reattaching it) * Of course their office does not pay for damaged dental work. Remember that paper you signed? * I couldn't call you back before now because I had meetings * If you would have just stayed in the office someone eventually (direct quote) would have told us this * Oh yeah, even though you walked out without taking the device we're charging you full price- remember that other paper? * And my personal favorite, "I can tell you're upset because you're not hearing what you want to hear." So if you want expensive dental work broken with no reimbursement and the best gaslighting/condescending customer service you've ever experienced, Sleep Better Austin-Georgetown is the place for you. read more

Had a free consultation with these guys today and it was pretty cringey. Felt like I was buying a cheap used car and not a multi thousand dollar medical appliance. Not sure they even knew what they were talking about. Ridiculous. read more

5 stars for the invaluable service they provide. Sleep apnea is an under-counted epidemic and takes a huge toll. If you snore you should get it checked out. Interrupted sleep is huge contributor to chronic lack of energy, heart disease, even car accidents from being sleepy on the road. Since I got my dental appliance from SBA my sleep has improved significantly, and daily energy a LOT. Have not even finished all the adjustments to the device yet, hopefully even better to come. The custom-fitted devices SBA provides are a lot more expensive than the off the shelf devices, but fit better, and are more comfortable and effective in my experience. Though I'd get one of the cheaper options if you can't afford the custom device - sleep apnea is a ticking time bomb for your health. It would be 5 stars, but communication has been an issue. My first appt. was rescheduled, but I did not get the notification (partly my fault, partly SBA's fault). But after checking in for my appt., I waited over 40 minutes before being told that my appt. was rescheduled! Not a great way to start the process, but thay have made up for it with a great product and service. read more

Scammers, liars. Lied to me about my financial obligations under the contract, then tried to shake me down for $900. Fortunately for me I read the contract. read more

Went to the Whitestone Blvd location and had some initial terrific discussions with the team. However, they completely dropped the ball once it was time to order the equipment. Un-returned calls, unresponsive to emails left a bad taste and I would not recommend this practice given the other enterprises who have customer service as a priority. read more