I made an appointment at 12:40pm and walked into my appointment at 12:35pm. The front desk staff, Ry, said the team has a meeting at 1pm and can't honor my previously confirmed appointment. read more

For a clinic i've been coming to for the last 5 years i'm deeply hurt by the customer service i've received today. Walks are not welcome even though it's broadcasted across the front door ( yes i tried to make an appointment no one answered the phone after 3 attempts) . The front desk staff was rude and non accommodating. Disappointed with total men's . what a total disappointment... read more

Total Men's Primary Care - Arbor Trails - Family Practice Near Me - Austin, Texas

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I would never go back here. It was supposed to be a routine physical. They kept screwing up my bloodwork. 1st time they booked the appointment too late in the day so I had to come back. 2nd time the nurse couldn't find the vein, so they told me I had to go to Quest Diagnostic (Quest was excellent by the way). When I went back the 3rd time to review the results they said they forgot to order some of the tests, so I had to go back a 4th time to have blood drawn again. This is all supposed to be 100% covered as part of my annual physical, which they never did, but now they are billing me $3 (are you serious?) for the 4th visit and I'm getting a bill from Quest because Total Men's submitted the wrong codes to the insurance company. This place is horrible. read more

I visited the Total Men's Primary Care on Slaughter in Circle C. Unfortunately, since they don't have a Yelp page, I'm posting this here. The doctor and medical assistant were great, but that was the only good part of this visit. Billing staff lacks core competences necessary to actually handle medical billing and insurance. They very boldly actually asked me to commit insurance fraud because they made a mistake. I declined, and now no one will call me back. They've screwed up my prescriptions, but I can't get ANYONE to return my call. I would not, under ANY CIRCUMSTANCES, recommend any facility in this chain to anyone. This is the worst medical experience I've ever had. What a complete sham. Staff at the main number is rude and lacks any core competencies necesary for running a medical office. read more

Wonderful experience! Haven't been to the doctor in a while, went for my annual visit, they got me in quick and were very thorough with their questions to get me caught up health wise. Thank y'all so much for making everything smooth and painless. read more

Rude staff and long wait aside, they emailed us the wrong Covid test report. When we tried to call to understand what's going on, they kept hanging up on us and saying everyone is busy with patients. Isn't this basically malpractice? read more

Waited an hour for a new patient visit and was never seen. Had to leave. They offer appointment scheduling but operate like a walk in clinic. read more

Review of Practices, Not Care Given: They might have fine doctors, but they split the initial visit into two separate visits: "physical" and then, on a different day, "everything else." Insurance pays for 1 free visit a year. This is a sneaky way to literally get double the income for the same services. So instead of one visit, we now pay $149 for my husband to go back a second time and get his referrals. Normal ones, like for a colonoscopy because he is over a certain age. Nothing fancy. They do not explain this two-step process up front, and there is no way to turn back now. We feel duped. Don't make the mistake we did. Or, at least, be forewarned that this is the system. read more

Went for a COVID test. I didn't have too long a wait time, to my luck. The technician who administered my test was very calming and reassuring. She made sure I was comfortable before and after I was tested. The office itself was very neat and inviting. The lounge was comfortable. I'll definitely recommend this location and I hope for a reason to return myself aside from Covid-19 :D read more

The office staff here are beyond incompetent, incredibly rude and need to be terminated. They turned away an extremely sick patient for failing to provide the front and back of a digital ID card. The ID card had all of the information needed to process a claim. Yet the uneducated office staff were unaware of how to handle the situation and refused care to a sick patient. This is absolutely unacceptable and I intend on filing a complaint with the Texas medical Authority regarding this unacceptable malpractice. read more

After Customer Service saw this review, I was contacted and they fixed the problem while I was on the phone. The bill will no longer be sent to me. A happy ending. read more

I read good reviews and decided to give it a visit.  I went in for an appointment 3 weeks ago and have had zero follow up communication.  I've called 3 times asking for the doctor to review my labs which have been sitting there for over a week.   Going somewhere else next time. read more

It was such a relief to go to my appointment today and have Catherine Lewis as my provider again! She is extremely thorough with her assessments and so efficient with differentiating her line of questioning to determine what the best course of actions for treatment are! She sat with me and helped to sort out all of my medications and even helped arrange so I could pick them up on the same date monthly! She's so awesome! Thanks again! -Roy read more

I have been visiting this location for about 2+ years now and have been very impressed with the professionalism and patient first demeanor presented by the staff here. I would highly recommend getting the vast majority of your treatments for allergies, physicals, Adderall consults & etc. through Total Men's! Craig read more

I wish I could give better reviews....i think my physician is amazing but when it comes to behavioral health, it's just not comparable. Each time I scheduled a session I was paired with a different provider. When I sought help to get a reasonable accommodation request, the provider hurt my chances for getting the request accepted...when I tried to get the request appealed, I was informed that "she" was no longer with Total Men's. This caused me to have to restart all over. Not a pleasant experience and one I wish on others. When I seek processional care i expect to assigned to the same provider but with "Total Men's" it feels like a drive thru: first come first serve. read more

I took their covid 19 antibody test. its a cheap china made test strip and t is not accurate. save your money. read more

Total Men's Primary Care - Arbor Trails - Family Practice Near Me - Austin, Texas

Been going here about two or three years. The primary reason this has become my primary provider is because of the care and attentiveness of Catherine Lewis. She is awesome and Total Mens is fortunate to have her. She's honest and has a ton of knowledge, even about some random medicines I've taken in the past. I'm really happy with the service and care at this facility. Clean and professional office and staff. Waiting room has Gatorade, coffee, snacks, and TVs... Highly recommend read more

They aren't answering the phone or responding to messages. Not sure what the deal is with this as I have been going here for months. Quite bizarre. read more

I waited 45 mins in an absolutely empty waiting room with out any communication. RIDICULOUS.

Changed to this provider for my primary care physician. They were great. Easy to get a appointment, and great customer service. The nurses and PA's were carrying and efficient. And, to boot , what other provider has a reception room with fresh brewed Starbucks and heathy snacks and beverages. I kept looking for the tip jar. Men go see these people and leave the stuffy overly one size fits all practices, and see a group that specializes in mens health. read more

I needed to get tested for Covid for work. Could not find anyplace with openings. I came across Total Men's in Prosper. I made an appointment only to find my insurance was not accepted even though it was listed on website. OK, I paid the $199. I was treated rudely while there. The two receptionist didn't seem to care about their jobs. When I went back to be tested, it was one of the receptionist that administered the test. I had been tested before so knew the procedure. She pulled out a q-tip, not one of the long slender ones you typically see. All she did was swab the inside of my nose. Not all the way to the back. Later received my result as negative. Not satisfied I later made it to Carenow where I was given an exam and retested. Positive. So please don't waste your time here. read more

I met Dr. Catherine Lewis several years ago as a very sick walk in to a clinic she was working at. I had been having serious respiratory issues for months and I wasn't getting better from the numerous visits to other Dr.'s. After a half a dozen or more visits to various physicians, clinics, countless medications and no relief. Dr. Catherine was the only Dr. that suggested/took a chest Xray. Low and behold I had a form of pneumonia that had slipped by everyone but Dr. Lewis. We were both relieved and suspected that it was something worse.She gave me some meds and within a matter of days and weeks, after having suffered for almost a year, I was way better and on the way to a 100% recovery. I have been a fan and a patient of her's since. I highly recommend her excellent care to any and all. Thanks Doc! read more

I received allergy testing from Total Men's Arbor Trails location. They prescribed two ointments to be applied topically. About a week later, I came in to pick up the medication. At that time, they also scheduled me to come back for a refill in four weeks. Four weeks later, I showed up for my appointment on time and waited 30 minutes to be seen... just to be told that the medication was not delivered to their location. They scheduled me to come back the following week. Once again, I waited for 30 minutes just to be told that they had not received my medication. They also said that they would call me when they received it. They took 3-4 weeks to contact me and reschedule my appointment. (I honestly thought that they had forgotten about me). Today, I showed up for my appointment (on time) and was told... for the THIRD TIME that my medication had not been delivered. Three strikes and you're OUT, Total Men's! I am now looking for another healthcare provider. One who values their patients' time and health. Attn: Yelp! The clinic may claim that they called me this morning before my appointment to reschedule. My appointment was at 8:30am. The fact is, they called me at 8:25am as I was parking my car outside of the clinic. Who does that? Who thinks that it is an acceptable practice to call a patient five minutes before their appointment to reschedule? Total Men's... that's who! read more

* * *UPDATE* * * Was just contacted by the Regional Director "Annette" who refused to give her last name to me stating that she "didn't need to be blasted all over Yelp" Not only was Annette very confrontational but she ultimately said "Do you really think was that really all worth it over $50? You're not getting a refund." ... and then clearly denied saying it later in the conversation. I'm in awe of how the lack of professionalism really does extend all the way up the ladder here. Condescending & Confrontational at every turn. _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ Total Mens Primary Care... More Like Total *RIP OFF*! _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ __ _ _ _ _ __ __ _ _ _ _ _ _ Let me begin by saying that I'm not one to air dirty laundry online and, as the Founder of several businesses myself, would much prefer to share positive experiences & prior to this reveiw - I've given Total Mens Health Primary Care every opportunity to rectify this situation. That said - here goes: I went to Total Mens for a standard physical and STD check. I was told the amount would be $199 in total. After arriving I was immediatly greeeted by a an assortment of - seeminly unhappy & disinterested customer representatives. After filling out the paperwork in an admittedly nice waiting room, i was asked to follow one of the reps to a "doctors room"... in which I would subsequently wait for over an hour and a half for the lead "parctitioner" to arrive. After entering the room - and apologizing profusely for the absurd wait - the Nurse (never did I see an actual Doctor - and would later learn they don't employ actual Doctors) quickly put a stethescope to my chest looked in my ears and I was off. Another "practitioner" pulled my blood and that was it - I was quickly scurried to the front counter. Now, I had continually declined the obvious upsell to test my blood panels for an additonal $50, but upon checkout I noticed the additonal $50 was on the bill - and rather than argue and incur another 1 hour delay - I paid the $50 and left shaking my head.... certainly without the intention of escalating the issue. "An extra $50 to get out of there and be done with Total Mens foreer is a deal" I remember thinking. How wrong I was... In the next days I was patiently looking for my physical results - but they never showed until I finally called and asked them when they would be uploaded to the Patient Portal. Again - i was greeted with a general disdain, and felt almost as if i was being argued with (I would later learn just how unhappy their staff truly is form the 1 Star rating on Glassdoor here: https://www.glassdoor.com/Overview/Working-at-Total-Men-s-Primary-Care-EI_IE2149361.11,35.htm) However, i remained calm in an effort to simply get the information back from my phsical (which - for personal reasons was very important). Flash forward a few days and still no results, and again, I'm forced to take time from my busy day to hold Total Mens & their apathetic staff accountable - ultimately coming to the realization that my Provider had simply forgotten to upload my information. At that point I had wiped my experience with Total Mens Primary Care clean and was happy to be done with the company, again. But not 3 days later, Total Mens decided to add a bit of insult to injury when I received another bill for $50! Now - when I called back to explain the clear error to their director, Sean Armstrong, i was abruptly told that "he would need to look into it"... and rather than deal with Total Mens any longer - I proposed that he simply refund the $50 I overpaid, and remove thh $50 "owed." Clean, easy...done. However - he flatly refused and insisted that the fee for an STD check is $299 which would justify the full cost. Now, In my experience, forgiving an erroneous $100 charge to keep a customer (and my reputation) happy would be an easy decision, but as it sits, I'm currently writing a check to a company that has extended perhaps - one of the least pleasant overall experiences I've had. read more

They got me in quick and effectively handled the issue after an expected 10 minute wait. After however i waited 35 minutes for the doctor to come in and finish the appointment, and i could hear her next room over just taking her time chatting. Consideration for other patients time must be a part of treatment and appointment read more

Fast easy and thoughtful. Scheduled follow up. They sent in prescription to pharmacy. I needed a nutritionist and they had one reach out to me. It was the fastest between appt time and seeing doctor I've experienced. read more

This is probably the most stupid place anyone can go to get healthcare, I routinely go for the usual annual labs but now they like to ask you a series of stupid questions and they dont tell you why, then you get a bill for $15 on the mail for an "emotional assessment" not going back to this dump, assess that. read more

I visited this clinic for a rapid covid test. The process was seamless, the space is very comfortable and clean, they even offer La Croix :). The staff was also kind, efficient and informative. There was something odd going on with my test results. The nurse called me to explain what was going on giving her recommendations, suggesting I return. I appreciate the reassurance of knowing they were not simply herding tests and results out, they took care in what was happening. I will definitely return. read more

Total Men's Primary Care - Arbor Trails - Waiting room. - Family Practice Near Me - Austin, Texas

I have visited this location a few times and most of the staff is friendly. Availability is open and there is not long waiting periods. I also appreciate the text to main office feature. As it allows clients to easily contact them. However.... I had to remind them several times to update me with my labs/ results and to request several times to send in my prescriptions in to my pharmacy. I also had contact the doctors from the "portal" system they have and get no responses. I was hoping to find a local general practice without having to go to a busy doctors office. Which seeing the great reviews with a few mixtures of negative. I was pleased with my first visit. However the consistent lack of communication and follow through is a little frustrating. read more

Great experience. Covid is no fun for anyone but Catherine and her staff made my upcoming trip much less stressful with their clear communication re: what to expect, timely text reminders, and delivery of a punctual test and quick same-morning results. Highly recommend. read more

Just got my very first Covid test. Didn't have an appointment, but the wait wasn't long and i was in and out. Also appreciated all of their Covid protocol such as filling out new patient paperwork via your phone and uploading pictures of your id/ license. Got my results back so quickly. I missed their initial call, so they sent a text to let me know my results. Will continue to use them when needing testing from now on. read more

I used this facility for the Covid19 antibody testing and was pleasantly surprised by how wonderful of an experience I had. The Medical Director of the facility was Catherine Lewis, she took tons of time to speak with me and understand my concerns. I really like her and wish they saw women because I'd totally go back to her! read more

I called 30 minutes prior to the time I wanted to walk in for a Covid-19 test. Overall I was tested and given my results back within an hour. Friendly staff too. read more

It was super easy setting up an initial appointment; but the actual appointment was a cluster. It seemed as if no one was communicating with anyone else; no one knew why I was there (despite it clearly being the "reason for visit" selection and having the conversation with 3+ separate people), and no one could tell me who would communicate timeline or next steps. Calling them back proved even more difficult; no one answers the phone, returns voicemails, or replies to the text messages that it prompts you to send. The customer/patient service has been absurdly terrible. If I need to add positives; at least you get a LaCroix in the waiting room? read more

Despite the fact that we were very clear that we needed a COVID test in order to travel, no one at Total Men's ever asked us to make sure we were getting the kind of test needed and ended up giving us the wrong one. Total Men's *should* be a reliable source of information and should make sure they are administering appropriate/needed tests. Not only did this cause major scrambling on our part, but worse, it was a very expensive omission of information. Catherine Lewis said they would refund our money and also reverse the charge with our insurance company. Now, almost three months later and after multiple calls and promises from them that they would take care of it, they still haven't done anything to help. I definitely CANNOT recommend Total Men's Primary Care. read more

I had a great visit. Dr. Catherine was a great provider. She took the time to explain the EKG to me and we also discussed diet and exercise at length. I was impressed with her knowledge, patience and care. Jay did an excellent job during the setup and explained how long procedures would take and answered the questions I had. Susanna at the front was also very helpful and took the time to sort out my pharmacy location and provided a receipt for a previous visit as requested. Overall, A painless experience and I would highly recommend this location and these people. -Mohsin read more

Were living in a good time where we can walk into a wellness clinic and get hormones to improve our well being instead of just getting old and sick. I came in, got my blood work and found my hormones (T) was on the low end. Insurance agreed and covered it so its good. The staff is friendly and it feels homier than my main care provider. Their service can be expensive but you can use your HSA and if your insurance approves, it goes towards your deductible. read more

Something is wrong here. They have stopped answering phones and rarely return voice mails or text. You are warned . . .

I had a great experience with this practice. I decided to pick a different primary care physician this year when we changed insurance companies. I was attracted to the name of the business. I mean, i'm a simple guy. "Total Mens"? Yep, that sounds like the right place! Lol. I had questions regarding a genetic blood disease that passed generations to my brother. After much pressure from my brother to get tested for this disease (hemochromatosis), i decided to finally visit my PCP and get a full panel blood test completed. Physicians assistant Jennifer Gredicek was very helpful. I feel very comfortable with Jennifer. She makes it easy for me to discuss in detail the full scope of my health. That is important to me. She is attentive and engaging. I can tell that she is actually listening as i describe to her my story/history of health. Thanks Total Mens William Cannon. read more

Update from my last review... I got a call this evening from Total Men's Health telling me that if I didn't take my "nasty" review down that he would report my husband and I to my insurance company for insurance fraud. He said that because my husband had called and asked if he could change the appointment to be under my name instead of his name, since I was the one needing the letter to be a part of the Caregivers Program for the VA. This is because my husband is a disabled vet. The Caregiver Program requires a doctor to describe the care that I give to my husband based on his PTSD and his symptoms.Total Men's Health believes this is fraud. It's laughable because if they didn't agree that the appointment should be under my name then all they had to do was let us know and they would have gotten their $150 since my husband pays out of pocket. I would have only had to pay a $25 copay and when this man was going on about trying to report me for fraud I let him know that the difference between $25 and $150 would not break my bank. All they had to do was let us know that the appointment needed to be billed for Josh or for the both of us if that's what they felt was appropriate. They never did say this, they just immediately dismissed us from their company. This man then said "do you realize that we are an establishment that normally only sees men and we made an exception for you because you had been a patient of the primary care doctor that had moved from Victory Medical and that they were doing me a big favor allowing me to be a part of their facility?" I then said yes and thank you, with a laugh and a smile as if he was doing me some big favor. I had been a patient of hers for years at Victory Medical. I was personally invited to continue to see her at total Men's Health. His arrogant pompous attitude was as if he was doing me some big favor. My assumption from what he said was to make me feel small and inadequate and that somehow because he was allowing me to go there I was supposed to feel special. His sarcasm was hilarious! I'm sure that we did nothing wrong. He's then accused us of "Doctor shopping" which is also laughable and untrue since "doctor shopping" means you try to go to different doctors to get medications for the wrong purpose and since we actually went to his clinic so that we could stay with the SAME doctor is so upside down and backwards I can't believe he even said it. He then told me that he was going to report my husband to the VA. I'm not sure why? Veterans are allowed to have a civilian doctor in case he can't get into the VA quickly for a visit or for medication. Most people know the VA is overwhelmed and quite busy since there are a lot of veterans in need of physical and mental/ emotional care. If my husband needed something right away, his civilian physician was available more quickly for him get an appointment right away. This is why we're trying to get into the Caregiver Program. I need help giving him the care that he needs. At this time he told me that "I should be afraid" if I didn't take down my nasty review. I then said did you just threaten me and tell me that I should be afraid? I think he realize what just came out of his mouth and then said he DIDN'T say it. UNBELIEVABLE!!! So I assured him that I wasn't afraid of him. I told him at the beginning of the conversation that I was putting him on speaker so that my husband could be a witness to the conversation. He did say that was fine but must have forgotten himself when he threatened me to be afraid. I don't know if he thinks it's insurance fraud to try and change the appointment into my name when the appointment was about me since I am the caregiver. My husband had been there only a few times and I had not been with him at the time so there was no way he could have possibly tried to fraud anyone trying to pretend to be a woman and use my insurance card. The whole thing is absolutely ridiculous. During my husband's visits he paid his expected $150 with no problem. He seemed hostile and angry, threatening that if I didn't take down the review he was going to report us to the VA and to my insurance company as I said before. So it'll be interesting to see what happens next since I'm NOT going to take down my review and I will continue to review as they call and behave and say the things that they do, which are completely inappropriate, outright lies and unprofessional. Oh I almost forgot. He also said that my husband and I were both extremely rude to his in the entire staff on several occasions. Why would my primary care doctor when moving from Victory Medical to men's Total Care even asked if I could continue to be a client of hers if my husband and I were rude people? This guy was just so upset about my review that he found it necessary to threaten me. So again I just want to say for the record this is how Men's Total Health treats United States veterans and their spouses. read more