The quality of furniture is mediocre!!!! I have bought three rooms of furniture and chose…read morewarranties on each one thank goodness! 1 sofa - sectional - like the piece but warranty has expired and console on loveseat part just broke away and we never hardly open the console. 2 sofa - husbands man cave- they had to replace the entire mechanisms for each recliner on the sofa.....they failed. 3 bedroom furniture- I am up at 6 am in the morning- (after two repairs to the bed frame already and 1 just 2 months ago)- the entire bed frame collapsed while we were sleep. Well no more furniture from Home Zone!!!!!! I want my money back on this bed!!!!! My sleep has been impacted to many times. Improve the quality of furniture.

Came here last week Thursday April 22, 2021 to buy a chest/dresser. Paid over $400 cash because I…read moreneeded it now, as my clothes are laying on the floor. I was guaranteed a pickup date of Saturday the 24th, which I said was fine since I would be back to pick it up the 25th. I received a call the next day, saying that as it was not delivered Friday, it was actually the first piece of furniture being loaded on the truck Friday for delivery Saturday. I again said that was fine. I heard nothing the rest of the weekend, so I called yesterday the 25th as I was headed to pick it up, only to find out it was never delivered and there are no deliveries Sunday. I was again guaranteed it would be delivered today the 26th. Well, my frustrations and gut feeling told me this process wasn't going to be good. Today, the 26th, I called this morning and was told a text would go out today when the truck came in. I waited until 430pm to call again and was told that my chest was the last one in inventory and as I suspected, had an issue (broken leg). Who knows if that's true, but the same result is I don't have a dresser. So, I call to get a refund. Now, I don't know what the issue is with companies and lack of customer service during covid, but this ruined everything for me and I caution anyone else from buying here because of it. I paid cash. Because of circumstances outside of my control, I received nothing, and yet for a refund I am told it can only be issued by check, and will not be available for pickup for 2 weeks! That is absurd and an absolutely insane business practice. I should receive cash or a debit card refund immediately because money is an issue for some of us, but instead I have no money and no dresser. Of course everyone understands but nobody can do anything. I'm guessing that $400 is paying the rent for the month; why else would it take 2 weeks to give me back my money because they failed. Negative stars.

I went with my son to purchase a mattress. Upon entering store we were greeted by sales associate…read moreKade. He greeted us asked how he could help us. My son told him the type of mattress he was interested in. Kade listened and presented him with options. He never pressured us or gave us the hard sale. He was very knowledgeable of the product and offered an opinion when asked while never trying to force a sale on him, in the ended he purchased a mattress with box springs and was very happy with the purchase. If you try mattress firm in Cedar Hill, Tx don't hesitate to search out Kade.

I walked in my local Mattress Firm after searching your website for the right type, brand and price…read morepoint for my new mattress. I was greeted by the most helpful & pleasant salesmen, Remon, who helped me efficiently navigate through my buying experience. I had a quick delivery deadline to meet that was crucial. And even when a serious glitch occurred on delivery day, I reached out to Remon who supported me through to a successful ending. I could not be more satisfied with our mattress and the amazing service we received from Remon @ Mattress Firm.

To "considering customers everywhere", My Bride and I just left the Cedar Hill location... it was a…read morefantastic experience. We were warmly greeted by Alex Evans, that was the beginning of great greetings by the other employees. The employees were endearing and the products were stunning. We didn't have need to buy, but were just "possibiligizing". It was a very rewarding experience. When my Bride and I are ready to buy, we will be looking for Alex at the Havertys' Furniture store in Cedar Hill. John and Jenai

I'm finally taking some time to write this (my sales person deserves the mention!)…read more Havertys in Cedar Hill has the best customer service! And their furniture is stunning! I just moved to Texas and we need a few essentials. Maria is so incredibly helpful, and actually assisted us in flushing out a plan to coordinate the furniture we brought with new pieces. I appreciate how much time she took to show us different combinations that could work and styles that mesh well together. I never felt rushed and I always felt like I had her full attention. Just overall our experience dealing with Maria was exceptional! We will definitely be back.

This was a great place to go to. Looks can be deceiving. It looks like a small furniture store but…read morethey are actually a pretty big place with great choices and competitive prices. The customer service was excellent. Even though my bed set was completely out of stock they were able to get it to us in less than a week. Thx A1

From the owner: We sell quality furniture at the best prices possible. We have been here for over 50 years and…read morewant to retain our customers with great prices and service all year long. You can take home furniture with no money down , no interest and no credit check . Deliveries available

Would not recommend. Sales associate was not very helpful when asked questions about certain beds…read more Also she seemed to get annoyed when asked about different financing options

Updating since I was contacted by the manager of the store and he did apologize and offer some…read moregifts for the inconvenience. Unfortunately the bed is still going to take nearly two months to be fully delivered so three stars is the best I can feel for this experience and hours on customer service calls. Spotty promotions, long delivery times, complete lack of common sense and insanely poor customer service after you leave the store. Bed arrived a month later and was broken upon unload. Took another two weeks for a replacement to be available only to then have the rescheduled appointed canceled without any notification. I found out on my own the day before after being on hold for nearly an hour calling to figure out what was going on. One would think after you spend upwards of 15k on a bed you would get some type of consideration and care but not so. Complete lack of accountability and just script readers when you seek a solution.

DONT SHOP HERE!!!!!! Take your money elsewhere!!!!!!! I was…read morein love with a bed I saw online and decided to give this place a try!!!! BIG MISTAKE!!!! The Manager was extremely nice to me , and found the bed at their other location, so I signed my name on the dotted line I was sooooooo happy to have my bed so yesterday I decided to check in to make sure they would have my bed Friday (which was 13 days later) I don't have a bed I wasn't notified at all and to top the cake the owner didn't want to talk to me after his store made the mistake don't be like me BEDLESS!

Prices are unbeatable furniture is very high-quality however they don't have anybody to help you…read moreload furniture so bring a buddy

They changed the oil in my truck and didn't tighten the oil filter. Luckily, I caught it before it…read moreruined my engine. But not before it coated the bottom of my truck in oil and left a 2' oil spill in my driveway. When I approached the counter at the lube seat with a bag of oil spill cleanup, I told the guy behind the counter that this was to clean up the oil in my driveway. He smiled and CHARGED me for the bag!

I am new to the area and I needed a new battery for my car. My grandson works at this location; so…read moreI chose to go to this location. I'm so glad that I did. I had an awesome experience from beginning to end. I was greeted by Brooklyn with a kind smile and welcome and given some direction as to where I needed to go. I was then kindly greeted by Mannie, Mgr and was connected with Norman; who took it from there and made sure that my needs were taken care of. I was in and out in very little time. Each one of the above individuals mentioned, was very customer focused; kind and went over and above and made me feel like such a part of the Walmart family. I will definitely visit this location again and I will also be recommending this location to my family and friends!