In a world where most brick & mortar furniture stores have closed and gone out of business,…read moreHamiltons Sofa & Leather Gallery shines like a decorating beacon in the dark night of the retail furnishing world. The selection of items at the Rockville showroom is vast. There are lots and lots of pieces to test out and look at. Everything I saw was very high end and the prices were good (not cheap but I do not expect cheap prices for furniture). Alex, the sales person, was great. He has worked for Hamiltons for over 20 years and it shows. Alex is knowledgeable, helpful and provides just the right amount of attention. He was there when we had questions and not there when we were testing out the furniture for comfort and deciding which style we liked best. He kept checking in every so often. Alex's personality is pleasant and he is not pushy at all. In short, he was great. Hamiltons should be very proud of him. The other sales associate was also very friendly and smart too. However, we did not work with her very much. She did bring us water when we looked like we were ready to fall asleep. Like Alex, she was right there when we needed her. Thanks to Alex and his colleague. Hamiltons Sofa & Leather Gallery is a great place to shop for furniture! I highly recommend this place!

Very helpful service with my Stressless ottoman. Got it fixed right away. They knew what to do.read more

The most amazing piece of furniture in my home is my vanity that Unique By Ruth painted! It's…read moredefinitely worth the investment and time! I would do this again and again!

Fabulous business. Furniture rejuvenating, refinishing, repainting, repurposing. My third job with…read morethem-/ I chose the wrong color this time and they willingly redid the chairs for me! Now that's customer service

We found the perfect, traditional chandelier for our foyer, at a good price, including…read moreinstallation. The installers did a great job, despite having to deal with a two-story but space-restricted foyer. All complete in lessthan one week.

John gave us a great deal on a beautiful and unique chandelier for our two-story entryway. The…read moreinstallation team did a great job, hanging it at the perfect height to both illuminate the inside of the house and to add appeal from outside, through the large front window, at night. It really looks more like an art installation than a chandelier.

Great quality, customizable furniture. Staff was very helpful in making sure that it would exactly…read morefit our needs - and it met every expectation.

Quality USA made furniture. Very friendly and helpful team members that made selecting our pieces…read moreseamless. Thank you!

There are so many fun things in here! I had no idea what to expect and was ever-so-pleasantly…read moresurprised to find a Sesame Street tote bag, felt Dia de Los Muertos-style skeleton, cute little felt ghosts garland, and lots of other interesting things! It's clean, easy to navigate, with easy parking and checkout, all making for an all-around great experience! Highly recommended!

Hello,Disappointed with my $400 marble table purchase. The wood base cracked under the weight of…read morethe marble. When I visited the Rockville store on Feb 11, 2025 around 7PM, to discuss the issue, the manager's response was unacceptable. He was rude, spoke condescendingly, and treated me poorly. Not the customer service I expect. I honestly don't know how he got the manager job and treats customers like that

The Modern Mobler Team, Mat and Marty, accomplished feats worthy of Cirque de Soleil, all the while…read morein the most careful, respectful and friendly manner, despite having to work around several other work crews on site ! A terrific company!

Doug and his team are true professionals and masters of all that is mid century modern. Considers…read moreall factors while he helps you design a space to your desires and needs.

It has taken me several weeks to add this review; however after discussing with family and friends,…read moreI realized that I would be remiss if I didn't share my experience with other potential customers. My family and I are big advocates for supporting local businesses rather than big box companies. However, we expect from all, big or small companies, respect and exceptional customer service. This is not what I experienced at this store. I went into the store looking for a sectional and possibly also a dining table. The salesperson was very attentive and willing to answer my questions. Before purchasing the sectional, I decided to check out other stores that same day to make sure I was getting a relatively good price and wasn't missing out on something else. I returned to the store the next day with the intention of buying the sectional but this is when it turned.... I asked the salesperson if the price for the sectional was the best given I saw another couch very similar at another store for less. He told me to speak to the owner regarding the price. I told the owner that I saw a similar couch for less and he told me they weren't the same. Of course I knew that! I asked him what the difference was and he gave me a short response - the quality. Ok... that was a general response so I asked further, "what about the quality?" He answered, I don't know how to explain. After a few seconds, he said.. the fabric.. warranty. Alright so then he asked me "is this your first time buying a couch?" And I said, yes. He then looked at the salesperson and said, "you see". He then said, "how old are you?" I responded, 34. He then he said "you're researching like you're 17". I was dumbfounded. It was insulting as if age had anything to do with this. He was alluding to my ability to purchase furniture, lack there of. I walked out and will never return. He tried to say that I "looked 17" which was even worse given I am a grown woman and want to be treated as such. Age has nothing to do with shopping for furniture!!! If I didn't sound "informed".. take the time to educate me, your customer, as that extra step may take you a long way! Maybe it will get you more business vs. losing it. Respect and customer service is key!!!

Absolutely fantastic place. I went to all of the other nearby furniture stores and found junk…read morefurniture, awful shipping times, and rude service. This place, however, had excellent furniture and a very nice shopkeeper. The sectional I bought here is exactly what i've been looking for and I got a great deal on it. I'll be coming back here in the future instead of wasting my time at the chain furniture stores.

Great in store customer service and competence. Very disappointing delivery service and post sales…read morecommunication. Two deliveries in one month, both very frustrating experiences with late deliveries to promised due dates. Wasted hours awaiting delivery to have no show, then no contact about second delivery until I called and had to schedule, way after promised due dates!

We arrived looking for a Masterbedroom King set. We were immediately greeted by Denise, she was…read morefriendly and professional. She directed us to the location of bedroom sets, gave us space to roam and shop around. Sounds like she was observing and listening to our discussion because when we told her what we were interested in and she already had it pulled up with all the price points including delivery., I guess we got straight to the point. Nonetheless, the store was clean, and all the furniture pieces look exquisite. Recommend the store if you're looking for pieces for your home. Great quality furniture!