While I didn't end up buying a Sleep Number mattress, the service I received was top notch. Chris took the time to understand the specifics of what I needed in a mattress - firm, adjustable, cool - and showed me two mattresses that met those needs. We also discussed the adjustable frame. Even though I own one, I am looking to upgrade since mine is 25 years old and the mattress that covers the mechanics is 8 inches thick. Add on my 15 inch mattress and I literally need a stool to get in and out of bed! Chris followed up after my initial visit and offered suggestions on how to remove inches from my current set up by removing the legs. and to see if I had additional questions. He was professional and helpful, never aggressive or pushy. With the Sleep Number mattresses, they have tubes underneath adjusted by air volume to change the firmness of the bed to your needs. Their main target are couples who each have specific and unmatching preferences. With their system, each side of the mattress can be set to unique numbers, corresponding to degrees of firmness. Since I don't need a variety of firmness - give me firm all the time - it made no sense for me to buy one of their mattresses and risk something going wrong with the valves during my years of ownership. But if I was buying a Sleep Number Mattress, I would definitely buy it from Chris since he was a pleasure to work with he demonstrated exceptional customer support during the entire process. read more

We bought our first sleep number bed in 2008 so It was time to upgrade what with all the new bells & whistles the new beds have nowadays. We wanted to take advantage of the Labor Day Weekend sale to save some money (Sleep Number beds are mighty pricey). We were met at the door by Deborah M. who proceeded to tell us about the current sale and queried us about what we looking for. The store was actually quite busy with about four other couples shopping and testing the beds but Deborah didn't rush and spent a lot of time with us. Once our questions were answered, she invited us to investigate all the beds ourselves and we tried every one in the store!!! So many choices! After about 2 hours we had decided on the "Climate360 Smart Bed." The Split King with the adjustable base had all the features we wanted and more. We also purchased mattress covers and a very nice quality set of sheets. By the time we left, Deborah helped us set up our Sleep Number account and paired our mobile devices. We also had a delivery date and her phone number for if we had any questions. Our bed was delivered less than a week later. The two technicians were very professional and inspected our purchases and the sleep area where the bed was to be set up before beginning work. They also paired our two bed remote controls with our Wi-Fi Network and made sure all was working as it should before they left. It took a little over an hour to set up and they removed our old Sleep Number mattress too. I highly recommend the Sleep Number store at Bridgeport Village. The store is clean and organized and has everything you need if you purchase a bed and and accompanying furniture. Testing the beds is a comfortable experience if you have a hard time with that. It is a little embarrassing to lay there, in the middle of the store for everyone to see, but you get over it quickly. There was absolutely no pressure to purchase and Deborah was very helpful since we had a lot of questions. We left the store knowing we made the right purchase for us. read more

I bought a sleep number bed at the Bridgeport store in 2015. I've enjoyed it all these years but now, while I'm sick, my side has lost air completely. We followed instructions to determine which part is failing and concluded it's the air mattress part. We can't order the part needed. No one will talk to me on chat. No one will answer the phone. I'm so angry. I haven't slept well in 5 days. My bed is taken apart. read more

Recently spent over $7000. For a sleep number bed, we have tried it for 30 days, when we called to return it they would only credit us $4000. They failed to tell us if we return the bed they will not take the base back. This is very poor business and I will never return do business with SLEEP NUMBER BED again! E. Shelley read more

I received an automated call from Sleep number that my mattress was going to be delivered between 11am and 2pm. I have another appointment from 11:30am - 1pm. I called Sleep Number delivery and asked for later in the day and they wouldn't adjust the time. They said they have no way of picking time slots, just dates. I had to reschedule for a week later as that was the next available date. Very disappointing when you spend nearly $8,000 on a mattress, pillows, and sheets. Terrible Customer Service compared to a local store. In store rep was nice. Very knowledgeable. read more

Very helpful people, kind and friendly. Good product, good service, great experience

Be warned...if a piece of your order is missing and they deliver your bed and realize you are missing something. Your missing part can be overnighted to them but you have to wait another three weeks to get back on the schedule. They will not put you in front of the line even though you had to wait three weeks to begin with. Horrible....horrible customer service!!! They don't care! read more

My wife and I purchased a sleep number bed and we are not happy with it. My wife has back troubles and from the first night she has not been able to sleep comfortably. Today we tried to return the bed but were told we could only return a portion of our purchase, which was not our understanding. I now see there are numerous Sleep Number complaints filed with the BBB. We too spoke with the Sales Rep at length; close to an hour during our visit. We too asked numerous times if our purchase was refundable if we did not like it. Sleep Number in-store sales practices instill a friendly and trusting atmosphere. The Sales Rep repeatedly recited "Your sleep number bed is returnable and refundable within 100 nights after delivery." Throughout the sales process you are purposely led to believe the entire sale is 100% refundable as long as it is done within 100 days. What you don't understand while you are purchasing and signing the purchase sale agreement is that only the mattress, and not the adjustable base, can be returned. The adjustable base is almost 50% of the total $9k price. We were presented several smart bed options during our visit. We eventually chose one of the adjustable beds which allow the user to raise or lower the head and legs. In this arrangement the mattress and base are necessary pairs and complimentary components to the function of the bed; one does not work without the other. Never were we advised during the sales presentation that "only the mattress is refundable" and "the base is not refundable". In fact, every price displayed of each bed in the showroom is the lump sum amount; not the individual parts of the mattress and frame. We understood we were buying a bed, which includes a mattress and an adjustable frame. We left the store with the complete understanding we had purchased a bed that we could return for a full refund. We did not leave the store with the understanding that only the mattress could be returned. These sale tactics are unfair and deceptive and if you do your homework you will see this is not the first time this complaint has been noted. Buyer beware! read more

Omg let me start by saying the young lady named Roxana at the sleep number store was so very pleasant. she answered all my questions & she helped me and my husband at find a new bed for lower prices. I could not believe that she was so helpful after all of the stores we went to she was just a bundle of joy and she lifted me and my husbands spirits. she is the only sales person I would recommend at this store. read more

We tried a very expensive Queen Mattress for about 60 days. We wanted it to work but it sucked for both of us. This is nothing more than a air mattress, very uncomfortable and totally over priced! read more

This review is not about the store, but the product. I bought my Sleep Number/adjustable bed a couple years ago. Right before the full warranty ended I was able to get a new cover for free because mine was coming undone at the seams. The company insisted I send them my defective cover. Being disable that was a pain in the butt and unneeded. Skip ahead a year and my new cover is now also completely ripped, also at the seams. This time when I call customer service I am told they want $400 to replace the cover. I paid $5,000 for the bed just 3 years before. I complained on there Facebook and their response was talk to them in private and they would make it right. In private I was told $400 again to replace their shoddy product. I will never buy from Sleep Number again. I will say it is by far the best bed I have ever slept on, but there are other companies with generic Sleep Number beds with better warranties for half the cost. They will be getting my business. At least if they screw me over it was half the cost. read more

Horrible customer service at this store. I would give zero stars if I could. Their new computer system went down when we were trying to place the order which I was very understanding about. After multiple attempts, we couldnt get the computer to work. So the sales associate promised me that they would call us the next day first thing. Then retracted it 5 minutes later as we were leaving, saying by the end of the business day, at the latest. SURPRISE, no call. When I called the following day to place my order on the agreed upon pricing, not only was the associate, Erik, rude and hostile but also denied my agreed upon quoted purchase price. He then had a colleague, Mike, get on the phone to also bully me and tell me they can't honor the deal that was offered to me. How unprofessional. He was so unhelpful and also stated to me that he did not care if he got the sale or not. Was he not concerned who was in the store at the time to overhear him yelling at me? Let alone two people on the phone tag-teaming me? I hope people left after hearing our exchange. Which lasted a little over 13 minutes. It was like he was mad at me for interrupting him with my phone call from the moment he picked up the phone. I guess i should give a little background into this: I had worked with another store and got an initial quote. But we drove out to this store to see another bed the initial store didn't have on the showroom floor. In the end, we made the decision to buy the I10 we had quoted initially and had them write up an order at this store right then to completely purchase the bed. We weren't able to complete this due to new system issues/computer meltdown, as previously stated. And they never called as promised to complete the order. Which brings me back to dealing with Erik. Erik not only didn't listen, he repeatedly stated he could not help me after my attempts to explain and proceeded to yell at me to call the other store and have them put the order through, "They can have the sale, I don't care because I can't help you!" Which had already crossed my mind to do since I wasn't getting anywhere here. The issue was, he wasn't listening to what I had to say. I understood what he was saying but my quotes tell a different story and should be honored. If I didn't have the quotes, it would be a different story. At the end, I told him I will be talking to his manager and supervisor about this treatment, he then yelled, "Her name is Cassie and she will be more than happy to help you!" Wow. Again, horrible customer service. Second, does this company know or even care that this is how he treats their customers?! Seems like a trend for Erik. Perhaps he hates his job. Who knows. It seems like this is not the first time Erik had issues with customers and I wonder if Cassie, the manager, will actually do anything about this. I figured he is still employed despite previous issues so I would much rather talk to someone perhaps impartial to the store and the associates and place a complaint higher up. I will continue to complain until heard. No one should be treated this way. I actually felt very upset by this and was more than just seriously thinking of not ordering a bed at all. Taking my business elsewhere completely. I called customer service to file a complaint. Against my feelings after the exchange, I ended up placing my order. I would not have placed my order if it weren't for the customer service person I spoke with about my quote situation and the ordeal I had just gone through. She was not only in disbelief of my treatment by Erik and Mike but also the fact that two people were on the phone at the same time, bullying me. I figured I would see if they would honor my pricing quote. She was not only able to get me the order as quoted, but also a great deal. So I ended up ordering. We will see how this goes. I hope I don't regret it. One thing to note, I will not tolerate being treated in such a rude and hostile manner. I am sure I wasn't nice at the end of my conversation with Erik. One difference though, I started off nice and friendly, he did not. And my tone changed after his actions. I am only human. If that is how Sleep number allows their sales associates to treat potential customers, then they must not really want to sell. They almost lost a sale just because of Erik and Mike. I wonder how many other sales were lost due to their attitude and this behavior? Forget training them, fire them. Their attitude cannot be changed. You might make more sales without them. read more

I cannot sing enough praise about this store and the two men my husband and I dealt with, Mike and Mark, while we were making the very big commitment to purchase a new bed. We stopped in back on Memorial Day of this year and spoke with Mike, who was patient, funny, well-knowledged, and very down to earth. During that experience we felt no pressure from him to buy and nothing but honest salesmanship from him, which is why I insisted that months later, we come back in to make our sale with Mike even though we found out later that there was another location just a few miles away (instead of the 20-25 minute drive to Bridgeport). Even though Mike was busy helping other customers when we came in this time around, he referred us to his manager Mark and made sure to keep checking in on us while we were going through our transaction as well. Mark was also incredibly friendly and had no trouble chatting away with us while we were making our purchase. I'm so impressed with their commitment to customer service and how comfortable the entire process felt. I'm so glad we made the decision to go back to the Bridgeport location when we finally settled on everything that we wanted to include in this purchase. Our new bed will be delivered on Saturday and we are both looking forward to it immensely, and we know that if there any issues we can confidently reach out to Mark or Mike to take care of us! read more

Bought a bed in November of 2015. Spent 10k! Experience was terrible from the beginning. After a long drawn out process of negotiating with "corporate" we were given 100.00 discount. I would love to upload a picture for everyones viewing pleasure and proof this is a complete waste of money. The special half split 200.00 sheets we purchased for the bed just split down bottom half. The fabric at this point is tattered and I can practically see through it. PLEASE responsible people out there with the money to invest in a good bed, read the reviews and DO NOT buy into the hype! We barely touch our sleep number remotes now - partly because the hype is just that NONSENSE, and because the experience was a poor one from the beginning... Regretting this purchase. read more

I had a good experience here. They actually missed a part of my order during delivery. Mark had it sent out quickly.

My husband and I were at the Bridgeport Village Sleep Number store and we were checking out the sales before Black Friday. I am a makeup artist so I had makeup color swatches all over my arm. An associate asked me if I messed up on my makeup. I kindly explained what I do for work, I walked away and he said to another customer near me that happened to be my husband "oh I just thought she was just retarted" and made a physical gesture along with the comment 11/19/2017. We were so dumbfounded by the action. The manager was busy with several customer. I spoke with him on 11/20/2017 @ 9am He didn't have too much to say about it other than "I will speak with Mark". Lack Luster customer service. In addition to that we were told that the sales for that day were better then Black Friday. The associate assured us several times that the deals were better on 11/19/2017 than what they would be able to offer. As I am searching thru the ads, I see a Sleep Number is offering 50% off the bed we ordered. Clearly the associate didn't care what we were asking but wanted to get a sale for the day. It such a deceiving way of doing business. So much for caring for the customers. The final thing that happened that topped the cake was the day of our delivery. As you could imagine we were thrilled to finally have our new bed but it doesn't work. The components that make the bed raise, lower, massage and everything else doesn't work. Now here we are having to wait again for the replacement. To spend over $8,000 on a bed to have this many issues is unheard of. Date of sale 11/19/17 Roxana She assured pricing that was false Mark was the name of the associate that made the inappropriate comment and gesture. Date of Delivery for non working bed 11/22/17 New delivery date for replacement 11/30/17 I would like to speak to a Corporate Manager about all these issues read more

One of the best experiences Iv ever had dealing with a salesman. From the second we walked in the door Mike greeted us and made my wife and I feel comfortable. With a large purchase looming overhead, I couldn't say anything better about this store. Needless to say we left with a purchase and we're never pressured into anything. Mike was very knowledgeable and very helpful every step of the way. I would recommend this store to everyone! Thank you Mike, Sincerely, Grant and Wendy read more

Purchased a bed roughly a month ago. It has not been a good nights sleep. So be warned if you want to return you will forfeit half of purchase price as they do not return adjustable frames. Avoid this company - all glitz and polish... the product is not all it is cracked up to be!!!! Buyer beware! read more

Chris, Apparently the two year warranty had expired just several weeks before I called with the foam topper failure. I did call customer service who provided nothing but "order and pay for a new foam topper". They "assessed" the problem over the phone. They were even beligerant with me. Failure of a component in 2 years and 3 weeks is the same as failure in under two years -- unacceptable. I did everything you mentioned in your response and yes, had to pay for the technicians to come out and install the new foam pad. Your response was "automated" and did not even reflect the concerns of my original post. No surprise. Sleep Number people don't listen or stand behind their products. read more

We purchased a bed at the Bridgeport Village store on October 3, 2015 and were told it would be three weeks before our bed could be delivered. We reluctantly agreed since we knew the bed would be worth it. The day before our bed was to be delivered, we were notified that they had gone through a computer system upgrade that didn't work well and that our bed was delayed at least 2-3 more weeks. They could not schedule our bed until their system was repaired and they ESTIMATED that to happen in another week. Ultimately, they couldn't really tell us when our bed was coming. For a "high end" bed, this level of customer service (or lack of) is completely unacceptable and we will be demanding a refund. If a company cannot figure out how to deliver their product without a computer system, where else will they fail? Additionally, we purchased some accessories that have somehow been delivered just fine. This makes me wonder about whether or not it's their computer system that has caused the delay in our bed. read more