My experience with the Original Mattress Factory store in Mentor was outstanding! I made two visits…read moreprior to my purchase to gather information. The salesperson thoroughly explained the difference between the mattresses offered and suggested models that may meet my needs. I selected two models to consider and written estimates were provided. When I was ready to purchase, my partner and I were able to spend time lying on our top choices before making our final selection. The return policies were clearly outlined before purchase. I appreciate that the Original Mattress Factory does not resell returned mattresses after being in someone's home as I am guaranteed a new mattress. I also purchased two of the pillows sold by OMF and they are the very best pillows I have ever used. I have a neck problem and this is the only pillow that offers the support that I need and keeps its shape after a night's sleep. The pillow is so soft and comfortable too. It's definitely worth the investment. The premium mattress protector is great too. I like that it's water-proof yet soft and breathable. I'm perplexed by the negative reviews. I have many friends and family members who had similar experiences to mine and love their OMF mattresses after years of use. Thank you Original Mattress Factory and sales staff at the Mentor store. I am a very happy customer!

This is the worst mattress I ever bought. I can feel the metal touching my body. They don't have a…read morereasonable customer return or upgrade policy. They should not be allowed to sell this type of mattress. Nobody would pay money to buy a mattress that fails at its only job.

New carpet intallation for living room and new furniture. Wonderful installer for carpet! New…read moreAshley furniture bought and delivered from reliable crew. Thank you to Pam and Patty for helping us with all our needs. Highly recommend. This store also has alot of incidentals you need for a home. Come and browse everyone treated well. A Painesville City , Lake County Ohio GEM!

GREAT experience! Showroom is well put together with affordable Prices. The staff were very…read morewelcoming, helpful, and friendly.

I love shopping here! The staff are very nice and helpful. The prices are nice and reasonable. They…read morepack your fragile items up carefully for you to take home.

This place was worth the 30 mile trip from where I live. It popped up on my Facebook page and the…read morephotos definitely enticed me. I knew that I then had to entice my BFF to take a Sunday drive with me. It's quite a large building and what a lovely mix of things inside. Their prices are reasonable and the staff was very friendly and helpful. They have a beautiful selection of vintage furniture for every room, lamps, artwork, glass, too much to mention. They have an entire room of 50% off everything inside. That was fun! I found a melamine bowl from the 60-70's, a good find for 50 cents. Directions were easy so I highly recommend taking a ride to the Barn. If you like "picking" you'll love this place.

We recently purchased a hybrid queen mattress from Mattress firm and feel we made a great purchase…read moreduring their 4th of July sale. We had Braden help us several visits as we narrowed down our selection. He gave us information that was helpful in making our decision. We've had a few follow up calls from the manager to make sure we were happy with our new mattress. And the financing of our mattress was fair and helpful. Thanks mattress firm!

Jerry was very helpful in seleting the corret mattress within my budget. Delivery was perfect,…read morethey arrived within the 2 hour window, were kind and efficient.

Absolutely great service! I went to 2 stores prior to stopping at Mattress Firm and was dreading…read morethe process of getting a new mattress after the experience at those 2 stores. Daniel who assisted me at Mattress Firm was by far the most knowledgeable on the products. He was professional, courteous, friendly, and there was no pressure to purchase nor steering to a higher cost product. I was fairly certain I wanted a temperpedic due to back issues and I was delighted to see they had all the models to try! Daniel explained the difference between them all, encouraged me to try all of them, and answered my many questions. As this was going to be a pricey purchase I needed a few days to think on it and go back and revisit the store and retest the mattresses. The second visit service was again phenomenal with Daniel. I did purchase a Temperpedic mattress and I am looking forward to delivery this weekend. Daniel went over all the warranty info in detail. Truly top notch service and made this process pleasant and stress free! I had an opportunity to talk to the other reps at the store while I was trying out mattress and all were friendly, courteous, professional and extremely knowledgeable. It is apparent they love their jobs and love working for this company. I would HIGHLY recommend Mattress Firm as the place to go for mattresses!

Service was piss poor. Didn't deliver & had to reschedule for the next day after my wife & I stayed…read moreat home waiting till 10 pm for delivery. When they did deliver, one of the delivery men pulled our storm door off the hinges. Would never use this company now or in the future.

Finally reached a point where could order expensive couch. Custom ordered a sectional from Mentor…read moreLevin. Spent thousands of dollars. Upon delivery the sectional did not align. Even delivery individual was frustrated on how looked. Back of couch did not align and front seems were off. Week later sent out a repair tech. He was pleasant tried to fix because said Levin would not replace a custom order. If I had ordered stock couch, they would have replaced?? Same problem but out of luck because spent more $! Tech drilled into new couch to move connector and improved Top appearance but bottom of couch offline. Noticed two days later that the corner piece (next to) is now off line and huge gap on top of couch. Customer Service Crystal called and said that "meets manufacturer deviation" so would do nothing to correct and refused any type of refund. I spent alot of hard earned money and according to Levin I just have to deal with. Would love their sales and customer service to work hard for money, receive crap and just be stuck with it. Never seen worse customer service. Save yourself the headache and money and shop anywhere else. The couch is from England Furniture Company so stay clear of them as well!

Levin Furniture has really turned into garbage. The fireplace door fell off and has a big chip in…read morethe corner after the delivery guy put it together. On one of my sofas the back pillows are going flat and my love seat glider is piling, also my bedroom dressers are chipped inside and a big flawed bump on the top. Pure "JUNK" I would never purchase from this company again. FYI, I had a couch made there around 12 years ago and it was made wonderful. I quess its just all about the money and giving cheap product for more profit. Sad

So far the experience has been great..Furniture will arrive tomorrow…read more The store has a huge selection and the prices are very affordable compared to other places Steve and Adam are very nice and helpful If you are looking for furniture check them out

Steve was great, patient and helpful salesman and the furniture was right in my price tangeread more