Very difficult to get a live person on the phone. No sense of urgency in responding to questions left on VM (only option given to communicate with their staff) Poor customer service read more

They weren't able to help me because it was tax season but did answer some questions and sent me in the right direction to work on my tax issue. read more

Steven and his team were amazing. Got us the best refund possible. Went over all the options. Helped us plan and advised us on payment scheduling. I am very happy with the work they provided. Thanks. read more

If you're working with Steve, he's great. I've not, officially, worked with any of the other tax preparers so I can't comment. Since finding Steve years ago, after my old accountant died, he's been very helpful, and extremely patient. I've moved a bunch in the last decade, and he's helped me figure out all what I need to do, with attempted businesses, and rental properties also. Thank you for your help and patience, Steve! read more

Good customer service and fairly quick with review of returns

A few years ago I was in a pickle. I was a year late on getting my taxes done. Yes, I had an extension but I was no where near ready to do them when that thing came and went. I walked into this guys office literally with a bankers box of crud. He calmly sorted through my mess and got me going. Then another year I worked in 42 states. I had to file 42 state income tax returns. This guy sorted through the maze that was that and kept me on the up and up with the gov' . Then last year I finally realized that I needed to found my own business to deal with my previous 1099 life. He handled all of that and is now keeping track of my chaotic life and chaotic business. Even if you have not paid taxes in 10 years, go to him, he is not going to yell at you or make you feel silly, that is until he gets to know you. But imagine having someone to call to get answers. Its pretty much amazing. read more

SLHeeley Tax Prep Services - Accountants Near Me - Naperville, Illinois

Beware for next Tax Season!!! (thank me later!) DO NOT GO HERE!!!!! Harpreet, Colleen & Steven are all garbage. Harpreet expressed that my taxes would not be filed until payment was received in full. He e-filed anyway before me paying in full,(without me knowing) huge screw up with my taxes an entire year later, a nightmare I now have to deal with. Colleen is extremely unprofessional & rude and prides herself on being the "Office Manager"(yikes) whom also acknowledged that she went and filed with Harpreet's consent prior to receiving payment in full they also acknowledged that they "forgot about me" so it's my fault lol (I paid you to forget me???). False advertising, among other errors in my experience with them. Reporting the firm to the IRS immediately! You would think these guys had some class being in Naperville. Think again! These guys will ruin your return! Please, if you're new and looking go ELSEWHERE!!! No remorse, no sincerity, nothing. Bunch of idiots, alllll of them. What a total sham. Bunch of clowns running all around this agency. By the way, they told me they e-filed without my consent because they knew I was expecting a child soon LOL mind you, wouldn't of made any much of a difference either way I also was not close to the deadline for filing so there was no expediting necessary!!! Cheap escape route, which also makes no sense and they're using me and the proximity of giving birth as an excuse to e-file early and without my consent as I was advised (and probably you, too!) that THEY DO NOT FILE TAXES UNTIL PAID IN FULL - WHICH MAKES SENSE!!!!! Steven - owner of the firm never addressed my email/concerns and when speaking with Colleen she said "Steven said we are not reimbursing you for the mistakes we made" Worst firm I have ever dealt with. WOW. Could care less about the money, truly it's the principal. These guys are tasteless crooks! Friendly advice for anyone who wants to file a complaint with the IRS for any situations similar to this --- Reference this link for proper forms to file a complaint towards a firm/ tax preparer... https://www.irs.gov/tax-professionals/make-a-complaint-about-a-tax-return-preparer Please trust this review, I also have screen shots for anyone who wants them lol. What a mess! Also - Steven responds to yelp reviews and you can tell he takes pride in being "the right one". There is no ownership or genuinity in this firm at all. Makes me really question what they did with my return last year. F&%@#$(% Frauds!! read more

Bad experience... Didn't pay our taxes on time. We got an IRS late fee which they had to reimburse me for. For this reason alone, we had to take our business elsewhere. read more

Steven was great when he worked out of his home office. Once he got into the office in Naperville, things went south. Too many issues to list, but a couple of memorable ones are that he entered my husband's wrong soc number and it was a mess to fix with Illinois, in which I had to deal with on my own, Stephen offered no help, but rather nodded his head when I went back into the office and showed him. I do agree with the previous review about Colleen. She is unprofessional and has no clue as to what's going on. read more

We went to SLHeeley last year after thorough online research. We had relocated several times in the last few years, and I am a freelancer and we'd just moved back to the area from Texas so our taxes were, as expected, not simple. We had a bad experience with our assigned accountant. We found her to be rushed, condescending and rude. We think it may have been an agist attitude, we are in our early 30s. She did not provide us with all of the information we needed and was not forthcoming with the process in which they file taxes. We had to reach to her several times to get a response and got no confirmation that our taxes had been filed. Eventually we got an email in mid-April saying we were supposed to have dropped off our banking information (which they had never asked for), so I dropped it off and called a few days later and they had lost it so as far as we know anyone had access to our bank accounts. It's a huge breach of privacy and poor business practice. We will not be using them again and we strongly advise that others don't either. read more

I just got married and wanted my taxes to be an easy transition. We came here and we were done in like 10 minutes. He was able to give us an appointment right away. I think we waited a couple of days but that's because I wanted a certain time slot. He gave us ideas on how to make next tax season better. And, had a great home office. He said he was moving, so I hope his new office will be just as good as the one he had at home. Thanks for making this a great experience. read more

We are very happy to have found Steven to prepare our taxes after having bad results in the past with other accountants and TurboTax. Steven has a friendly personality, and is quick and efficient. We were in and out in less than an hour and felt as though he covered all the bases. When we began searching for a local accountant, we asked around and no one had any strong recommendations, so we turned to Yelp. Thankfully the previous reviewers were spot on, and our experience was in line with what everybody else has said. Next year come tax time, we will definitely be returning to Steven! read more

My personal experience with SLHeeley was a positive one. As a first time client, I had asked many questions. I worked with Harpreet Singh and he handled my taxes and questions professionally and definitely showed a wealth of knowledge. I felt very comfortable with the SLHeeley team and look forward to using them next year. read more

Steve gave me horrible advice and I ended up paying what I owe the IRS double. Yes, you do get a refund if over paying, but when your wife is on maternity leave and not getting paid, waiting 3-6 weeks for that money to come back is a big deal. And when I said Steve gave me horrible advice, I meant he gave me horrible advice through his front desk colleague because he refused to get on the phone with me. Horrible treatment. Biggest mistake I've ever had filing my taxes. Would not recommend Steve to anyone. HERE'S AN UPDATE given Steve's response below... The fact that Steve, has put personal information of a business transaction on a website (dates, etc) between himself and a customer should tell everyone the type of business he runs. Just so people see, if they cannot stop an automatic withdrawal, they should have told me that ahead of time, which they did not. This all would have been avoided if I knew that information because my initial call about this was a question, not that this is what I'm going to do. You can also see, given his quick response, Steve has time to comment about his reputation, but not get on the phone and speak with you about your financial well-being. read more

I wanted to like them and they seemed nice at first. But, wait until you actually have a problem. The right hand doesn't know what the left hand is doing. They make promises without any follow through. I chose them to make my complicated life easier but their lack of follow-through made small problems big problems, and so much more complicated. Constant revolving door at the front desk caused even more confusion. Such a frustrating firm to work with! read more

Steven has been doing my taxes the last four years. He is professional, quick, friendly, and does a great job. You will not be another number to him, like with all the brand name services. You don't even have to be local. I started with him when I was living in DC. He's got all your bases covered. Go check him out. read more

I went in to Steven's office with 5 months of back taxes and a sinking feeling that I was in way over my head and doing everything wrong. Steven took one look at everything I brought in, knew exactly what to do, explained each step, and had me out of the office within 30 minutes when I thought for sure it would take hours to sort through it all. I am so relieved, and now I know how to do it myself. I will definitely be coming back to SLHeeley Tax Prep for all my tax needs! Thank you Steven! read more

I had some adjustments and penalties due to an inaccurate filing I did when I was a 1099 contractor in 2010 (I was still using online tax software). Steven not only got the penalties abated, he also went out of his way to advise me on next steps so I could get payments set up with the IRS. In addition, I handed him my current year's tax statements and he saved me money after calculating my home office expenses--another thing the online software would have missed. I plan on using him going forward for anything I need regarding taxes and recommend him highly! read more

Steven was fantastic! He got started on our somewhat complicated taxes right away and made the whole process seamless and fairly painless. He saved us a massive headache. We will definitely come back to SL Heeley to have our taxes done again. read more

My wife and I needed a CPA to help us through our first tax season as a married couple who also happened to purchase a home the same year. We found Steven on Yelp and made an appointment. In less than an hour, he got us taken care of. Some of our itemized deductions won't have an impact until next year, but he helped us understand what we needed to specifically keep track of to prepare. Steven was right on time (we didn't have to wait - at all) and very friendly. I highly recommend him. Make sure you get an appointment, he's a busy guy come tax season and for good reason. read more

Always helpful, thorough and pleasant. We've been going to Steven for taxes for 3 years now, and it's always been a pleasure working with him. read more

I have been using SL Heeley for my personal and business needs for over a year. They go WAY above and beyond for everything. Steve not only does my accounting, sales tax, and taxes (Business and Personal) but helps be with budgeting, payroll, and much more. If you own a business and accounting is a weak point please call him. His team can get you on the right track to financial success. read more

Steve was great. We had a pretty unique request with some challenging (at least for us) questions and he answered them all quickly and professionally and at a very reasonable price. He even created a letter detailing our questions and answers. read more

Mr. Heeley help me resolve several tax issues over a 5 year period. He explained things clearly and laid out what actions I needed to take. I walked away 100% relieved of any problems. Highly recommended. read more

Steven was extremely helpful. He walked me through my tax situation and gave me great advice for the future. Highly recommend.

oh ,my. get your taxes done by mr. heeley- it's actually a pleasure. he's so personable, and nice. very prompt, professional, and sure knows his business. he got me a nice return, at half the price of h&r block, who totally screwed up my taxes last year. i'll never go anywhere else! thanks again, steve! read more

Steven was so helpful! He really cared and took the time to make sure everything was done correctly and with my best interest in favor. My taxes had to be amended from a pervious year and I was so stressed about it...by the time I walked out I felt so at ease! read more

Great experience! We went in for a consultation; our questions were quickly answered - highly recommend.

Always goes above & beyond expextations! I have been recommending for years to my friends & family because he does a great job for a great price. I highly highly recommend him! read more

Absolutely one of the best experiences!! The service was Outstanding from the time I walked in the door I was greeted by a warm friendly face. When I met with Crystal she was very professional. She explained the process to me in detail and answered all my questions. She is very knowledgeable and Steven was just AWESOME!! This is a very well organized and professional company and you have a customer in me for a very long time! Thanks again for the excellent work!! read more

We had both our business (rental company) and personal taxes done by Steven. Steven was knowledgeable, answered all our questions, was quick in turning around our returns as we opted to send him our documents and have him complete them instead of meeting with him, and was very affordable. We look forward to using him in the future and would highly recommend him. read more

SLHeeley provided a thorough review and explanation of our tax returns and suggested helpful ideas for our future tax planning.

I just finished getting my taxes done with Steve at SLHeeley Tax Prep Services. He is probably one of the most congenial accountants I've ever worked with. He's very easy to talk with, is not judgmental, and answers your questions fully and honestly. The process was simple and painless. I would highly recommend that you have Steve tackle your taxes. Great experience all around and his rates are competitive. read more

I'm new to the area since the middle of last year and I've always loved my tax guy back home, but since I moved from across the country, I figured I should switch to someone local to the area. Yelp has always been great to me, but this was the WORST tax experience I've ever had. A lady named Crystal did my taxes. I walked in, she took my forms, and started typing away with her screen not viewable by me. She did not discuss anything about what she was inputting, where she was putting it on the forms, or why my return shook out the way it did. It was such an impersonal experience and I ended having to file an amendment with another company because she failed to ask me any questions for potential credits/tax write offs. That amendment gave me $900 more dollars...not a mistake that should be made if you truly know what you're doing especially if you charge $225 to begin with. I will not be recommending this place to any of my coworkers. read more