My mother was a long time customer of this store. She brought in her pair of Italian AGL shoes to…read moreget her shoes resoled and get a new heal. She got busy and forgot she dropped them off for a few months. She then remembered and went back, with the receipt, to pick up her shoes. The store owner was a complete jerk and accused her of already picking up the shoe. She then insisted that she had not. The store gave her shoes away and said they had been there for too long. The store has her phone number and never did place a call to her as a reminder. They just gave away her shoes that are worth almost $400 bucks. A call to remind the customer is a reasonable expectation. They never made a call, gave away her shoes and now they lost a customer. I wonder if the store owner sold them and that is his side hustle. Very poor forum Bannockburn Shoe World and Repair.

Awesome experience. Took 4 pair of shoes for a shine and they came back in excellent shape. Looked…read morebetter than new!

They did a beautiful job and everything I've given them in just a few days with a very reasonable…read moreprice!

First class service for a cobbler! Took a pair of boots with completely worn soles and voila! three…read moredays later they were done and perfectly repaired!

We have been going to Philip's Shoe Clinic for decades, not just for shoe soles and heels, but also…read morefor luggage and even briefcase repairs. It had been six years since my last visit, but I recently returned this past Tuesday. While I was on an overseas vacation, I was in a rush and accidentally caught part of a Ziploc bag in my purse's zipper. The more I tried to fix it, the worse it became. Eventually, I managed to get the zipper almost all the way open, but it remained stuck and would not close for the rest of the trip. Thankfully, the purse had two major compartments with separate zippers, so I was still able to use it. When I got back, I brought the purse to Philip's Shoe Clinic, unsure if it could even be repaired. Oscar came out from the back of the shop to greet me. He was so considerate and did not want to handle my purse with his hands dirty from work, so he did not fully assess the damage at first. Still, he gave me a very reasonable estimate of $14 and said it would be ready in two days. To my delight, the purse was ready on time, and the zipper worked perfectly. Even better, Oscar only charged me $10 instead of $14. I truly appreciated his honesty. We chatted a bit, and I learned that Oscar has been the owner of the shop for the past nine years, although he has worked there since the 1990s. When the previous owner retired, she asked Oscar to take over, and he has been running it ever since. That explains why the high quality of work has never changed. This was not the first time Oscar showed such generosity. On two separate occasions, he did not charge me at all. Once was for punching extra holes in the strap of a crossbody bag so I could shorten it. Another time, about six years ago, a family member got some fabric caught in the zipper of a short jacket and had to take it off like a pullover. Oscar was able to fix it right away while I waited. Oscar is not only skilled but also kind and helpful. I feel so fortunate to have Philip's Shoe Clinic in our neighborhood. I highly recommend it.

Three stars due to lack of communication. I had brought in 2 items to be repaired at separate…read moretimes. Both items weren't ready when promised and no call or follow up was made. He doesn't answer the phone or have a voicemail to leave a message. I actually had to go in multiple times to find my work wasn't done. And no call was made when it was ready. One item was never completed. I took it home after it sat in his store for 3 weeks Untouched. Why ask for a phone number if you're not going to use it?

I brought in my bumbag for repair on the strap. They were friendly and restored it to looking brand…read morenew. I was able to pick up the next day. I will definitely use them for future repairs.

Great owners. Very pleased with the service received. Very happy customer!!!!…read moreIt's a great value. Quick service. Awesome work on the boots we took them.

Stopped by Johnny's this week and there was a note on the door that he is permanently closed. So…read moresad because he gave so much more than shoe repair!! Wishing him a happy and long overdue retirement. There is a phone number on his door for pick-ups.

New heels on my shoes. Although he was feeling well he was determined to complete my shoes on a…read moretimely manner! Johnny is special!

Brought my shoes here for repair at the recommendation of a co-worker. One of the heels had fallen…read moreoff a nice pair of high-end shoes. I brought both shoes in as most repair places shine them up for you with repairs and can also see how the other shoe with an intact heel appears. They took a few days to do the repair and asked for cash in advance $8.50. When I picked them up they were not shined up at all which I was a little surprised at but not the reason for the review. The heel lasted all of about 3 hours before it came off again. I will not go back and do not recommend others do either.

What a nice helpful man! So happy to have found this place tucked away in high wood. Great job on…read morerepair

I saw this guy once and then he ghosted me. I had to find someone else to repair my foot brace that…read moreThe Agony of the Feet guy had patched the padding. A mere 5 months later the padding had a hole in it cause painful rubbing on my foot. There is a company I found that will replace (not patch) the padding in the brace with a 2 year guarantee!! check out Chiappeta Shoes in Kenosha, WI.

Thank you for getting me back on my feet and keeping me there! I love waking and jogging! I'm glad…read moreI can do them again without so much discomfort and pain! If you have feet pain this is where to go!!

I have a pair of boots that I love but the bottom of the heel broke. I stoped in to see how much…read moreit would cost to fix versus buying a new pair. I also asked if he could fix my grandmother's vintage purse. Wow! Great job repairing the boots , but I'm even more grateful for the repair of the leather handles on the purse! My heart is so happy ! I highly recommend this shop! The owner was so very kind and he knows his craft well!

The guy is very, very friendly and unique and knows his shit. I don't believe he has ever seen the…read more movie/documentary... "The Aristocrats" which is a taboo-defying, off-color joke that has been told by numerous stand-up comedians since the vaudeville era. ... not to be confused with Aristocats. i'm not sure if he would understand the humor, but he does a relatively good job on the shoes as far as cleaning and shining, etc. etc..